Sound Ford
Today 9:00 AM - 8:00 PM
Customer Reviews of Sound Ford
Review type:
151 reviews
Sort by:
Excellent Customer Service
by anwwyatt on 06/19/2024Travis Snyder at Sound Ford provided us excellent customer service. He turned what was an original negative experience into a satisfied interaction. I am not able to delete my 5/24/24 review on here so I am creating a new one and giving… them 5 Stars. Natasha, the sales manager is a Gem and we would highly recommend purchasing a vehicle from her.Sketchy Dealer
by Shane on 05/25/2024This was my first experience trying to buy my own car at a dealership, as a young college student. To say the least my experience fell nothing short of terrible. The car we went to view was extremely dirty upon arrival. Regardless we went… to take a test drive to solidify my interest when we found check lights going off in the car for gas and parking break issues, before becoming aware that the car was actually on recall and hadn't been fixed. We continued to talk about our interest in the car, however quickly found out the staff had almost no answers to any of our questions and wasn't very knowledgeable about their own car? While discussing questions it was brought to my attention that the mileage on the car was significantly less than what was outlined in the add. Over 10,000 less. Clearly thinking this is weird we brought it to the staffs attention where they told us that someone royally messed up. Following this the staffs demeanor changed from very welcoming and eager to make a sale to sincerely unwelcoming. We expressed our interest in buying and negotiating for the car, only to be shut down over and over again. The staff refused to even talk numbers and kept on sending us to various different staff member where no one would give us a straight answer. I am a very capable and educated honors student, who is the top of her class, and I have only left feeling like this staff is trying to manipulate a "young dumb" girl. I am sad to say this experience has given me a bad taste in my mouth, and has left me frustrated, confused, and suspicious of this process. Great way to start my car purchase journey. Do not give this place your business they are sketchy and rude.Horrible Experience
by Aimee on 05/25/2024BUYER BEWARE!! Purchased & sold many vehicles in my life, hands down, worse car buying experience ever. There appears to be a lot of inconsistencies, lack of communication & zero integrity going on here. There's not enough room to write, to… even begin to warn consumers so sadly it'll have to be brief. HUGE RED FLAGS 2021 Ford Bronco Sport Outer Banks VIN#3FMCR9C64MRA01757, Stock #D12138A - Sales Reps new, know nothing about vehicles & no attempt to find out answers to questions. Areli although kind, fit this bill. - Vehicle not as advertised or presented on site as clean inside/out yet in person was absolutely disgusting inside!. Filthy. Heavy debris over every inch of floors, white food/liquid spilled on top of rear seat, debris imbedded into seats. Thoroughly embarrassing and unprofessional for the dealer - Gas light on during test drive, alone - Auto hold check light on, when questioned, Natasha, Sales Manager advised "Well, it's under manufacturer warranty". No assurance it'd be fixed prior to purchase, more or less insinuated that was on us to fix. - MAJOR milage discrepancy. Again, not as advertised on site. Vehicle pic posted on dealer site as 17,583.3 yet listed on all sites including theirs as 32,613, yet odometer read 19,722.4 HUGE red flags waved for possible vin swap. Natasha asked to see ad, we had & cross referenced vin. She confirmed was correct vehicle but "Someone must've made a mistake & entered the wrong milage" Next day, Natasha advised she "Thought what had happened was it was entered as km and not miles. Adam Larson, identified as GM, stated this as well. However, math does not compute, that would be 20,264.7 miles - Vehicle on lot for 61 days, Kwok, identified as General Sales Manager, claims can sell for $33K yet posted at $27,590? W/in those 61days, vehicle had 2,139.1 placed on it. Confirmed being used as loaner or employee car. After, 3 days deep w/attamepts to purchase vehicle, I offered $26K. 2nd offer, meet inK at $26,795. They come down $795, I'll come up $795. Natasha, Kwok & Adam all attempted ZERO negotiations and let me walk for $795. Unheard of for a dealer to not enter into negotiations not to mention, the poor and misleading customer interaction alone warrants negotiations. - Dealer has poor ratings across board. When asked Natasha to pull Carfax as 2 major recalls showing as not fixed, she advised they don't use Carfax but pulled anyway? Kwok, advised, "Yes, we do!" yet, Adam Larson confirmed they in fact do not. - Dealer not part of Ford Certified program. A 21' with 19k miles which would qualify, could not be Certified. Adam advised they chose not to buy into due to cost. - Adam Larsen only apologized for misinformation provided & poor customer service. Said I should've been informed day 1 that car was priced as is. He's fully aware of dealer faults & let cash paying, 3 dy invested & customer walk over $795. He was too busy talking over me, trying to explain how long employees involved worked there, what their level of experience was, ,market values etc than selling a vehicle that is clearly not moving. I am fully convinced dealer incorrectly priced vehicle w/32k miles on it & did everything in their power to foil purchase for me so they can turn around & re-post it with correct milage & price as they knew I had them with potential false advertisement as well as not honoring the accurate milage/price. As of today, the vehicle has already been re-posted with correct milage. - Inaccuracies with milage, advertisement & pricing - Kwok ILLEGALLY asked "How much can I pay you to not give us a bad review" - Showing vehicles in poor, unclean and unsafe conditions - Customer Service standards low, not recognize value w/cash paying consumer purchasing non certified, 1st edition vehicle w/2 major recalls, one which had no proof of fix @ 19k milage, Dash warning light present, major milage discrepancy, new tires needed, filthy vehicle condition, gas light on, uneducated staff & zero attempts to negotiate sale to the tune of $795New Edge
by Dbrown1 on 05/11/2019Thanks Jay and Kwok for the professional friendly service and ease of buying my second vehicle frkm you!New car purchase
by HappyMe on 05/08/2019Awesome experience, great people, Inette, Jay! Easy peasy!New car
by Stefanie on 05/07/2019Got a beautiful car at a great price. Thank for excellent customer service. Thanks JayNew used car
by Justin3568 on 05/05/2019Painless and simple. Thank JayNew car
by Bobino06 on 05/04/2019Thank you Sound Ford and Jay.New Fusion
by White_Flash on 04/29/2019Jay was very helpful and gave us lots of information.New Car Purchase
by Natonecrx on 04/13/2019Jay and Jason were very helpful and knowledgeable. They got me in the car I wanted with very little effort and hassle.Great Used Car Experience!
by Greg on 04/07/2019We have nothing but great things to say about our experience at the Ford Renton dealership. Jasneet initially greeted us with a very friendly face and took us on a test drive with our Ford Escape. Jason was the salesperson that worked… with us throughout the process – he was very professional and also honest with all of our questions (also while we were waiting had a nice conversation with Bill as well). Again, they all genuinely seemed like nice people. When finishing up with the purchase (and working with Nabu) it continued to be a pleasant experience. He was also accommodating and down to earth just like all the other staff. Prior to going to Sound Ford, we visited a handful of other dealerships. Our experiences ranged from sales staff not willing to negotiate with pricing (stating that the cars were already aggressively priced – although they kept having to lower them each week) to another dealership who actually asked us to put gas into the SUV we were test driving and jumped out of the vehicle to help another client who they recognized as a previous customer. These were pretty miserable moments in us working with the used car dealership crowd. What we ended up with at Sound Ford was a sales staff willing to work with us, spend the time to attract us as a client, and ultimately sell us a vehicle we are very pleased to drive. Thank you Sound Ford for all your efforts and hard work.New truck
by JamesCastillo on 03/02/2019I like my truck, Jay was very belpful in picking and setting my truck to my needs.New truck
by Engberg86 on 03/01/2019Love the people here. Jay was awesome. Shady was amazingNew car
by Diegoddlvq on 02/23/2019Picked up a new Explorer. Got the price I wanted. Thank you Jay and Gabriel. I recommend this dealership.New Car
by hanlon05 on 02/12/2019Jay and Kwak were super friendly the whole experience. Very happy with the service.New Expedition
by Sixgordons on 01/30/2019Super awesome experience! Loved how smooth the whole experience was! Definitely will be back! Jay and Inette were awesome!New car
by Asmodius on 01/26/2019Had a great experience. Found the truck I wanted and got the financing quick and easy.New 2018 Explorer
by New_Explorer on 01/20/2019I knew exactly what I wanted. I called Sound Ford to see if the vehicle I was interested was still available, as I was driving from Snohomish. I let them know I had a terrible experience with a Ford dealer in Lynnwood and I was calling to… make sure they didn't mark up the MSRP as did the other dealer upon my arrival. They informed me that the advertised price was the price, then tax and license was additional. I drove down and Jay had the vehicle ready for me to test drive. I purchased it and it was the easiest vehicle purchase ever. Before leaving the dealership, Jay took the time to walk me through syncing my iPhone. Jay then followed up with a phone call to inquire if I had any questions. An exceptional experience. No hassle. No games. No deception like I had experienced in Lynwood.New used car
by Gigguyeco on 01/13/2019updated 01/18/2019Thanks Sound Ford. Great experience. Will recommend. Thank you Jay and team.New Car
by Grandma61 on 01/16/2019Great experience! Thanks Jay and Kwok!New Car
by Ecosporthappy on 01/12/2019We were very pleased with the friendly and professional attention provided by Sound Ford. We took 2 days to settle on just the right vehicle-Ford Ecosport. Jay and James each spent a LOT of time finding several different cars to narrow our… selection. Gabriel was very patient as we found our choice. Thanks to all!
About our dealership