Honda of Sumner
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Customer Reviews of Honda of Sumner
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185 reviews
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The Epitome of what is wrong with Car Dealerships!
by Ray and Betz on 02/18/2024Offered a price on my trade vehicle and blamed the higher valuation on Cargurus, a Lead Generator service they pay for. I drove an hour just to find out nothing was wrong with my trade but the valuation that was given was too high for… them. They said they cancelled their “Car Guru service” . In checking with Cargurus this is NOT true. They blatantly lied to me and still pay them for Lead Generation. It’s easier to blame someone else for bait and switch practices performed on consumers A terrible dealership that gives all Dealerships a bad name.No pressure, just helpful.
by Tim on 09/19/2022We were offered help with no pressure. Mike was patient and understanding.Always great service. Thanks Wendy and the team.
by Steve and Terri on 09/09/2022We can count on the service department to take care of us.Great Service
by Nikki Gordon on 09/02/2022They are great, even took me home so I didn't have to wait at the dealership, and picked me up when my car service was completed!!Oil change, basic maintenance questions
by Anita T on 08/27/2022The customer service was excellent. Wendy was attentive, concerned/listened and helpful. Wait time was within/close to what I expected. No expensive surprises. Waiting area was large and comfortable. I will definitely follow up w/further… repairs and regular service at Sumner Honda.Great and timely service!
by Mom on 08/24/2022Work completed in the specified time frame. Friendly and helpful staff.Sales process was simple and efficient
by Ryan on 08/24/2022I had limited time and told them upfront. We completed most of the paperwork prior to being at the dealer. Paperwork was ready to go on arrival. Finished it up as promised and out the door with a new Honda.15,000 mile service
by Briana on 08/08/2022Quick and effective service.Great Service Team!
by Debbie on 07/25/2022Jeff Douglas was my contact person. He was courteous and knowledgeable. My car was ready on time (in fact, 30 minutes earlier than promised). I will definitely be back for my next scheduled maintenance!Outstanding Service!
by Dre on 07/15/2022Tommy was my salesman, he was extremely nice and he wasn’t too pushy as the typical salesman stereotypes go for 👌🏽 will definitely be coming back here for my future carsQuick and easy to bring car for service
by Liz on 07/11/2022Great jobQuick and Efficient
by Chris on 07/11/2022Good friendly service, coffee could use some improving.Still Good
by Hoke Overland on 06/28/2022Well have not been in since Covid since we keep our Honda in Scottsdale most of the time. Thought that things might have slipped like they have elsewhere, but things were easy and smooth.Always satisfied
by Debra wytko on 05/31/2022Rairdon Honda has such great customer service. They are helpful and friendly. I have always been satisfied with them. The sales person who helped me took his time And even showed me some things about my car I didn’t know. I have been going… there since 2013 and wouldn’t go anywhere else.2022 Honda Sport Edition
by Viktor on 05/23/2022Great staff! Came here today to help mom purchase a new Honda HRV. Sales & finance team are very helpful and informative. If your in the market for a Honda you should definitely make this your first stop!Stellar Service!
by Amanda Bell on 05/12/2022Honda of Sumner was prompt to respond, got me on their schedule quickly, were professional and helpful, and turned my vehicle around quickly. Very impressed!Faster than a speeding bullet
by MH Weathers on 05/10/2022Superman service. Our car was out of action due to a rock stuck in the driver side wheel. Honda of Sumner fixed the problem 20 minutes after the car was towed into the dealership. We are stunned and very grateful.Satisfied Honda CRV Customer
by Michael L on 05/09/2022Great communication, knowledgeable professionals. Very good teamwork. Easy drop in service for oil changes, fast reliable, good communication while the vehicle is being service. Quick turn around on time as promised!Great service
by Julie T on 05/05/2022Service advisor didn’t push for maintenance I didn’t need and the team did a great job telling me what to expect time-wise and price-wise.A clean car is nice after servicing, just not mine.
by Doug on 04/11/2022I've had my Accord coupe for almost 6 years. Sumner Honda has done a bulk of my maintenance and repair work. While most service aspects are fine, for some reason, over the last three years, they stopped washing the car, vacuuming the front… mats, or even dusting the dash. It might be petty for some, but I appreciate the Extra Effort when they used to do that.
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