Customer Reviews of Acura of Brookfield
Review type:
Amazing Customer Service
excellent customer service
by DTCorwin on 05/04/2017Dan Surges Always gives great service, but today, he was exemplary!! Would recommend him as excellent at his job!Maintaenance due to EPS failure.
by DawnTLcar on 05/04/2017The entire Acura team was knowledge, efficient, curtious, and professional! Excellent world class service received!Thank you for your comments and recommendation.
Best sales experience I've ever had
by VoltronRR on 04/23/2017Sales and service was very helpful at addressing my concerns and needs. My new car purchase was the best experience I've had. My salesman David seeling, was very helpful, he made the whole transaction smooth and worry free, the delivery… process was great and much more than I expected.Hearing that you had Best sales experience ever is the best thing we could hope for! Enjoy your new car. Annie Kawczynski Business Development Manager
Acura service
by Ron_Brookfield on 04/14/2017Had a warning light come on in the morning and they scheduled me the same day and provided me with a loaner car.Thank you for taking the time to write a review.
Exemplary Service
by Sleepe1 on 04/14/2017I have owned Acura vehicles for 16 years and have come to expect nothing but the best from the service department at Acura of Brookfield. Once again they delivered the same.Thanks for sharing! We appreciate your feedback and continued loyalty!
New Car Purchase
by Happy_Buyer on 04/12/2017Great experience. Expedited perfectly. We were in and out in 1 hour. Rich Bravata is so easy to work with and laid back. We never felt pressure to buy something we weren't looking for.We are pleased you had such as great experience with Rich! Thanks for your business!
Amd2017
by Amd2017 on 04/05/2017When I received my car back it looked like someone threw up all over the windshield and back window. My mirrors were spotted and difficult to view from. The service writer who took my car offered no explanation for why the car was… returned in such poor condition as it was his day off. They got my $1100 I got a filthy car back. My next auto purchase or service will not be at Acura Brookfield!On behalf of the Service Department here at Acura of Brookfield, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We would like to discuss this further with you, please do not hesitate to contact Ron Kornhoff our Service Manager at 262-439-6036 your convenience. Annie Kawczynski Business Development Manager
Great place to buy a car!
by ARossmiller on 03/04/2017Everyone we dealt with was friendly, knowledgeable, and helpful. This was the best car buying experience we have had.We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Acura of Brookfield. Annie Kawczynski Business Development Manager
The way it should be
by Carlvrs on 02/16/2017I purchased a pre owned 2008 rl from AOB this past fall with over 100k miles on it. Hardly a big sale for the dealer but at no time was I treated and less than if I purchased a brand new car. The same can be said for their service… department. Kind courteous and helpful. Really a great experience. As it should be.We appreciate you taking your time to share your recent experience with our service department!
Friends
by Kringle on 02/03/2017Ok where do I start; I have been an Acura owner (as well as my mother) for many yrs. As far as the salesperson Stuart is our go to guy and he is great and has become good friends over the yrs. As far as the service dept. Gary has been there… forever and once again the man know his business and will tell you like it is so that their is NO surprises. As far as the other service writers they are good too. Have delt with Collin and David and with both of them you get a great (but fair) explanation for your issue with an understanding personality. I would and do recommend AOB to anyone I know that is looking into a reliable vehicle for your family.Thank you for your review and your recommendation.
Always consumate professionals
by Billk44 on 01/21/2017Other than tires, no one outside the Zimbrick family of fine cars has ever touched my vehicle.On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! Annie Kawczynski Business Development Manager
Proud to own an Acura
by Emmdpee on 01/11/2017I usually only deal with one person (Dan Surges) in the service department since I've had my 2004 RL just under three years now. And I must say that I'm blessed to have met him when I first came in (May of 2014) to get my car looked over… before my trip to Virginia. Even though my car is 12 years I feel like I get the service as if my car was a 2018Thank you so much for sharing your experience with Acura of Brookfield and Dan. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Annie Kawczynski Business Development Manager
First service visit here = WOW!
by pamacura11 on 12/16/2016I leased my first Acura in September and this was my first visit to the service department. In my 20+ years of owning vehicles, I have never been treated better by a service team. They were kind, considerate, honest, attentive, and… understanding. True professionals and ultimate class! This validates my decision to lease my car thru Acura and I am so excited that this will be my service team from now onOn behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience and we will be sharing your feedback amongst our team. Annie Kawczynski Business Development Manager
Tire Pressure
by Retired69 on 12/11/2016The report indicated that the tire pressure was set at 36psi and when I checked before I took off it read 33 psi and 33 psi This was disappointing because I asked the service agent what it was set at. The overall visit was excellent… otherwise.Thank you for bringing this to our attention. At Acura of Brookfield, we take customer reviews very seriously. Please contact me should you have any questions or are in need of our services. Annie Kawczynski Business Development Manager 262-439-6020
My New 2016 TLX...
by sibonium on 11/30/2016The TLX is a terrific car, handles well, and amazingly quiet. The dealership experience was awesome, professional, and very friendly. Well worth the drive from Green Bay!We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Acura of Brookfield. We wish you safe travels in your new TLX and look forward to seeing you again soon! Annie Kawczynski Business Development Manager
Over and above
by ewojczulis1 on 11/23/2016I was floored by the excellent customer care that went way over and above my expectations. Their customer service keeps me coming back!Its great to hear that your visit with us earned a 5-star rating! Its also great to know that its an experience youd recommend to friends and family as well. We couldnt ask for nicer feedback and thank you for taking the time to share it! Annie Kawczynski Business Development Manager
TLS SH AWD Burns oil
by Oilburner on 11/18/2016My 2009 Acura TL AWD burns oil and this dealership as well as Acura of America did not stand behind the product. They played games with 1,000 mile oil consumption test until the extended warranty ended, and said "sorry, unless your burning… a quart of oil every 1000 miles we can't help you." No other offer, no compensation. Bad deal, very poor customer service.Thank you for your feedback. At your earliest convenience, please contact Ron Hoff, Assistant Service Manager at 262-439-6016 so that he can discuss your concern. Thank you Annie Kawczynski Business Development Manager
Routine maintenance at 20k miles plus air bad recall repair.
by CMay2016 on 10/29/2016Excellent customer care! Great service and convenient pick up/drop off service at my workplace saved me from driving 45 minutes to/from dealer.Thank you for your comment on our concierge service. Great to hear it saved you time and was convenient. Annie Kawczynski Business Development Manager
Great Service
by dmcwilliams3 on 08/19/2016Acura of Brookfield always provides top notch service!Thank you for the 5 star review!
Excellent service! Highly recommended!
by Jmcr119 on 08/11/2016I brought in an RDX for a transmission oil change, and I received a lot more than I was expecting. They fixed a couple of other minor issues for free. They also washed and vacuumed the vehicle. I was very impressed with the service. I would… highly recommend them.Hearing that you had Excellent Service experience is the best thing we could hope for! Your recommendation means a lot to us. Annie Kawczynski Business Developnment Manager
Quality And Excellent Service
by Jackmckenzie on 07/23/2016Thanks for Dan and is team for responding to all my concerns. You gotta love that kind of personnel care.On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this review about our dealership! We are thrilled that you enjoyed your experience with Dan. Annie Kawczynski Business Development Manager
Wisconsin family owned
Charter Acura dealership opened in 1986
State of the art facility
Tenured staff with many veteran Acura sales and service specialists
64 employees who live and work in the metro Milwaukee area
Acura of Brookfield has earned the 2024 Acura Precision Team Premier Award for the 21st time and 16th consecutive year.
Market exclusive Concierge Pick-Up and Delivery Service
Free shuttle service
Fleet of 31 Acura loaners cars
Acura Accelerated Service - Appointment recommended but not required
Regularly scheduled new owner clinics including dinner and gifts
Comfortable waiting area with Starbucks Coffee, snacks, complimentary wifi, work stations, and HDTV
Free chair massages on Monday and Friday mornings
Online and mobile service appointment scheduling
No hassle selling style with very fair pricing
Great product with historical high resale value
Acura product specialist on staff
Always an excellent selection of new Acura models and pre-owned vehicles
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Its great to hear that your visit with us earned a 5-star rating! Its also great to know that you rate your experience with Dan exemplary! We couldnt ask for nicer feedback and thank you for taking the time to share it! Annie Kawczynski Business Development Manager
by matt_n on 05/05/2017