Van Horn Hyundai of Fond du Lac
Customer Reviews of Van Horn Hyundai of Fond du Lac
Review type:
Exceptional Customer Service from the salesman to finance manager
by Lish0212 on 01/09/2017I was very impressed. I can't thank the people enough. Went in 3 weeks ago to see what I need to do to be able to get a reliable car to use since mine broke down. Wasn't expecting to be taking home a car but I did. Ryan was very helpful and… was very patient with me. He was very willing to find me what I need and just didn't sell me whatever car there is for me. To the finance manager Tim who closed the deal for me can't thank him enough! I would recommend Van horn fond du lac to anybody!EXCELLENT EXPERIENCE with Van Horn HYUNDAI
by DeniseS on 12/29/2016I was expecting to go in and test drive a vehicle. 3 hours later I drove out in the vehicle I came in to look at. Everyone I worked with there, (Lucas, Keith and Bobbie), were absolutely fantastic. Even though I live over an hour away, I… will definitely go there for service when I can and will recommend to all of my family and friends!Denise- Thank you for taking a moment to leave feedback for Lucas, Keith and Bobbie! We appreciate your business and look forward to working with you again in the future!
Lease Price
by Proudowner on 12/26/2016I have been going to Van Horn for the past 9 years and been getting leases through them. I believe the pricing is very responsible compare to other dealers. Van Horn is straight up with their pricing. They don't surprise you at the end with… all the taxes, fees, etc....Proudowner- Thank you for your loyalty through the years! We appreciate your business and your feedback on your experiences with our team. We look forward to working with you again in the future!
Great service and friendly people!
by JoeB9295 on 12/20/2016I scheduled an appointment and they had the Jeep ready and warm when I got there. Unfortunately the Jeep wasn't right for me. But the great thing is, Ryan helped me find a great car that fit all of my needs. I was out within 2 hours, with… my 2013 Santa Fe, and I couldn't be happier with the experience.JoeB9295- Thank you for your feedback on your experience working with Ryan. I'm so glad to hear what a great job he did at helping you find the perfect vehicle for your needs. We hope you'll come back and see Ryan again in the future!
Awesome dealer
by Marcus33 on 12/15/2016I stopped into this dealer with little to no expectations and it better than I could've imagined. The sales rep Eric was awesome and the finance manager Keith was fantastic. Before going in I went on here and read some of the reviews and I… have to say I was a little skeptical of what I might encounter. But it turns out everyone there is friendly and treated me with great customer service and handled my personal situation exceptionally well. Two thumbs up to the guys at Van Horn for a job well done.Marcus33- Thank you for taking a moment to leave feedback for Eric and Keith! We appreciate you giving us the opportunity to earn your business!
Good Online Experience
by CarrieT1 on 12/15/2016We had a good experience buying the 2015 Santa fe we saw on Edmunds.com. The sales rep followed up with phone calls and updates as to when the car would be ready.CarrieT1- Thank you for taking a moment to leave feedback for our team! We're glad to hear what a great experience you had purchasing your new vehicle!
Awesome experience
by DanielD3 on 12/14/2016Van Horn was a pleasure to do business with. I found the car I wanted online and they were ready at the agreed appointment time, arranged financing and followed up after the sale with genuine concern for my satisfaction. I thought the… car (2012 Focus) was fairly priced for the market and was clean, maintained and had new tires as well. I've read both positive and negative reviews but my experience was outstanding. I would not hesitate to recommend this amazing team.DanielD3- Congratulations on your new vehicle! We appreciate the opportunity to earn your business and hope you'll come back and see us again.
Used Car Shopping
by sirrahlr on 12/12/2016We had been used car shopping for several months. Van Horn Hyundai of Fond du Lac was by far the best experiece we had. They were highly reccommended. Everyone was extremely nice and our salesman (Steve) worked hard to make us happy, which… I know was not easy. I feel we got a great deal and are extremely satisfied with our 2003 Highlander, it's awesome.sirrahlr- Thank you for taking a moment to leave feedback for our team! I'm so glad to hear what a great experience you had getting into your 2003 Highlander. Please let us know how we can assist you again in the future!
Great service!
by Mseaman on 11/29/2016Walked in not expecting to buy anything that day. Steve was very helpful and made the car buying quick and simple. The whole staff was great.Mseaman- Thank you for taking a moment to let us know what a great experience you had purchasing your new vehicle! Please let us know how we can assist you again in the future.
Great Service!
by 2017Tucson on 11/17/2016Zach was so helpful and had to be extra patient with me as I had a lot of questions! I loved my Tucson but it was 9 years old and I was ready for a new vehicle. I looked around at other dealerships and at other types of vehicles but I… always came to back to the Tucson. Everyone was so very helpful and friendly. I am a bit leary of the service department. I was in need of new tires for my last vehicle and they were not helpful at all, I ended up purchasing the tires from another source. That was the only thing holding me back when deciding where to purchase my new Tuscon.2017Tucson- Thank you for taking a moment to let us know about your recent experience with our team. Please let us know how we can assist you again in the future.
Good experience with sales/not so much with finance
by 2016Sonata on 09/19/2016We stopped in on a Friday around 4pm (dealership closes at 6) and ended up purchasing a new vehicle. Keith, our sales consultant, was great and did not seem to mind our purchase kept him there until 6:30. However, Nic in finance seemed… annoyed that he had to stay late so we could sign the paperwork. Despite the fact that we have purchased numerous cars before and were familiar with the process, it seemed as if we were an inconvenience to his upcoming weekend plans. He also rudely informed us that since we didn't live in Fond Du Lac, he wouldn't even bother to offer us the free oil change package that they typically offer on new car sales. While I understand that they may only offer it to local customers, I didn't appreciate the fact of him telling us it was an option and then rudely telling us we couldn't take advantage of it. Not sure I can recommend this dealership based on our experience with the finance department.2016Sonata - Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. We're dedicated to providing our customers with excellent service and what you have described is unacceptable for our standards. Our general manager would like to invite you back to the dealership for a complimentary oil change. We would value the opportunity to show you that we're always willing to go the extra mile to assist you with any automotive needs. You can expect a phone call from a member of our team with details on the complimentary oil change. Tina Tasche Customer Relations Manager Van Horn Automotive
Top Notch
by Algteach on 09/09/2016We bought our first new Hyundai from Van Horn in Fond du Lac in 2014. We had such a great experience that we went back for all servicing. We just bought another new Sonata from them and they gave us a good trade-in allowance and a great… price for the new one. We will probably never go anywhere else.Algteach- Congratulations on your new Sonata! We're so pleased to hear what an awesome experience you had. We appreciate your loyalty and look forward to working with you for years to come.
Outstanding Experience, Until We Met with Evan in Finance
by alchemist68 on 08/14/2016In the market for a new vehicle and Keith was helpful, knowledgeable and kind. Worked with us to find the right vehicle and did a dealer trade under a tight deadline and all was well until... Met with the finance manager Evan and the… sales contract was drawn up incorrectly. Granted we were the worst kind of buyer that comes into his office; educated, did not need to finance and not interested in all of the extended warranties and superfluous fluff that they make money on. When we told Evan the amount financed was incorrect he violently crumpled up the sales contract and threw it against the wall. Every touch of the keyboard when typing up the new contract was with a hearty and upset slap. He didn't even say have a good day or thank you when we left his office. Five stars for Keith, and minus three stars for Evan so his behavior and attitude takes it to two stars. Note to dealership management, please remove this cancer from your staff and customer satisfaction will go up.alchemist68- Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. We want you to know that we always strive for the highest customer satisfaction from the second a customer walks into our showroom all the way to after the sale. This includes the finance office. We would invite you to contact Tim or Mike at our store to talk further about your experience. They can be reached at (920)924-0000.
Kevin and Luke went above and beyond
by wisconnie_egg on 08/12/2016From the moment I stepped on the lot I knew I was in good hands with Kevin and Luke. They didn't pressure me into any decisions and gave my fiance and I plenty of space when we needed it. They gave me the maximum value for my trade in and… found me an interest rate to help me get to the payment level I needed. I would highly recommend them to anyone looking for a new or used car.wisconnie_egg - Thank you for taking a moment to leave feedback for Kevin and Luke! I'm so glad to hear how wonderful your experience went. Congratulations on your new vehicle! Tina Tasche Customer Relations Manager Van Horn Automotive
Thank you!
by thankyou6 on 08/04/2016It's been awhile since I needed to purchase a vehicle and I was not looking forward to it. I was totally surprised by how Trevor was so easy to work with. It was great experience and I was able to get a new Elantra Limited at a very good… price. Evan and Diedre also contributed to positive purchasing experience. Thanks Van Horn FDL!thankyou6- I'm so glad to hear what a fantastic experience you had working with Trevor! We hope you enjoy driving your new Elantra limited for many years to come! Please let Trevor know if you have any questions about your new vehicle.
Go somewhere else! This experience was a piece of work!!
by deigirl on 07/19/2016First salesman admitted that I knew more about trucks than him, so he couldn't answer any of my questions. I had to call Ford with the VIN to get my questions answered. Then the detail department couldn't get the truck clean - they even… resorted to sending the truck into town to get cleaned because they couldn't get it done themselves. Upon the day of purchase, the engine and underbody hadn't been touched. Actually, I take that back - they sprayed the underbody coat OVER 2 INCHES OF MUD. So that's up to your interpretation if you want to call that "effort." Now the current situation I'm dealing with is this MyKey business and Van Horn's support to get the situation remedied. Newer Fords have "MyKey" which is safety restrictions programmed into the key. Yes, you can turn these restrictions off IF you have an "adminstrative key" for the vehicle. I didn't learn until after paperwork was signed and keys were turned over that they only had ONE KEY for the truck and it wasn't the admin key. So now, I CAN'T TURN MY RADIO UP OVER 45%, nor can I pass people on the interstate because my truck ENGINE SHUTS DOWN AT 75MPH!! Yes, I have made arrangments with a local Ford dealership to get the admin key made, but Van Horn has stopped returning my calls after I asked them to pay for it. It's $250. But I suppose, once they have your money, customer service isn't as important. So I just say GO BUY SOMEWHERE ELSE.deigirl - Thank you for sharing your information and again we apologize for things that got in the way of you having a better experience. Our team appreciates you taking the time to work with our management team to find a resolution to the problems that occurred during and after your purchase. I'm pleased to hear that the team was able to resolve the items you mentioned. Thanks again for your business and for allowing us the opportunity to show you that we're always willing to go the extra mile to assist you with your automotive needs. Tina Tasche Customer Relations Manager Van Horn Automotive
Disappoint and bad experience
by Newcar2017 on 07/11/2016We started off with a great rapport with an online contact. Then it all went downhill from there once we arrived. We were greeted in parking lot by "hi have you been working with anyone?" No handshake, no how are you, no introduction by… name. We were brought inside and after a few road tests in different cars we decided on the one that fit our family needs. The salesperson, albeit smiley and personable, still had not given his name, I had to ask for it, didn't know the basics of the cars we were looking at (I had to show him where spare tire was located!!!) seemed overwhelmed, inexperienced and had too many customers at once. I'm assuming he's new and not been in the business long but I could be wrong. After 3 hours we decided to sleep on the offer and return the next day for the end of month expiration on the offer they gave us. Our sales person stayed in touch via text thankfully and we arrived at our scheduled time. Again he was busy and with more clients than us at the time. After a few more hours there with our daughter we thought we were all set, go into finance and realize they've billed out the wrong car. While I took partial blame for the confusion, what blew me away was the unprofessionalism of the finance manager who pretty much threw the paperwork in our salespersons face right in front of us!!!! Clearly he was angry that he had to redo everything but wow what an awkward position to put us in. They re-did the paperwork. We signed and went out to get into our new car. Upon inspecting the outside quickly we found paint defects all over the car. White spots in the top coat. I was told we could call and have that taken care of at a later time. We rushed to get home as we were at the dealership for almost another 3 hours two days in a row with a finicky baby. On the drive home we noticed A TON of issues. PDI sticker on windshield, glue from stickers on interior window, multiple stickers on rims, factory plastic still left on passenger seat, factory plastic on rear tailgate latch, factory plastic on rear tailgate lights over plate, factory plastic on rear seat levers!!!! I took those off myself but I mean wow. What a poor and rushed delivery!! They didn't even set our clock. I was assured after informing our sales person this would ALL be taken care of the following week. They came and got our car then close to end of day we were told they had to keep it overnight for the paint. Luckily they gave us a loaner so it wasn't an issue. The next day we are told its done and being delivered back. Well come to find out the paint was fixed but NONE of the interior issues had been touched! The inside didn't even look as though it has been touched in the TWO DAYS they had the car. I informed our salesperson one last time of this as I was exhausted about complaining, and I was told "I'm not able to look over the detailers shoulders to make sure they cover my notes" ummmm really???? You just took $2500 from us and an almost $300 a month car payment and you can't take 60 seconds to inspect the issues we discussed before the car leaves??? Unacceptable. After I spent 15 years in the car business back East, I'm appalled, and highly disappointed in the level of customer service we received. I will NEVER be back to this dealership, we will re lease another Hyundai at another dealer. Even if the price was better at this dealer I would drive out of my way to avoid going back. We were also planning on servicing our car there since my husband teaches close to there, but we will find a another dealer. Quite frankly the only positive experience we had at the dealership was your internet contact Kayla. She is very pleasant. Informative. Helpful and seems she enjoys what she's does. I did not mention the sales persons name as I'm sure they will know if they're able to read this. For the record, I've NEVER written a review like this and I've owned plenty of cars. Again being in the business I know how these surveys can negatively affect a dealer, but after trying to be nice and gave this dealership MULTIPLE chances to fix these small issues. They couldn't even do that and seemingly wiped their hands of me.Newcar2017 Our intention with every guest is to leave them with a warm comfortable feeling and hopefully they want to return to us for service and future business. It would be very understandable if we have lost that trust. We appreciate you taking the time to share your experience with us and hope you will contact us directly to discuss your experience with our management team. We never want to provide you with excuses, only results. Our management team can be reached at (920)924-0000.
Horrible
by Roximello on 06/30/2016this place has the worst service and costumer service. They sold us a used vehicle and we spent more getting it fixed by them than we did driving it. Then left with nothing and they could care left. I was there today for a different reason… and Erik in service department is the rudest ever. I wasn't even rude or nothing and he felt it was necessary to talk to me in that manner in front of my daughter. I asked for a manager and he didn't get one also went to reception and asked for a manager as they all stood in the corner laughing as if it was a joke. I've heard while in there about how they treat and sell you vehicles that are crap. How dare they take advantage of people! Never purchase a vehicle from here.Roximello - Thank you for taking a moment to provide feedback for our dealership. While your feedback is disappointing to hear, it will ultimately help us to improve our overall customer service. It is not our intent to be dishonest or deceive anyone in regards to our vehicles. The last thing we want is for you to walk away from our dealership with negative feelings about your experience. Please let our team know if there is anything we can do to assist you. Tina Tasche Customer Relations Manager Van Horn Automotive
Beware of that DOC fee
by newbuyer40 on 05/31/2016Just bought a used vehicle from Beau. He was pleasant and professional but Van Horn has the highest documentary fee that I have ever paid in over 40 years of buying cars. I should have continued shopping but I let myself become too… attached to their car and its features.Thank you for the opportunity to earn your business with your recent vehicle purchase. We were happy to hear that Beau was able to create a pleasant and professional purchase environment throughout your visit. If you have any questions about the documentation fee please feel free to contact your sales consultant Beau or our Fond du Lac management team. They will be happy to show you the breakdown which is used to keep us in compliance with the state of Wisconsin and federal government. Please dont hesitate to contact our team as we always want you to be comfortable with your purchase experience.
Great leasing experience
by GaryyJj123 on 05/23/2016My lease on my 2013 Hyudai Sonata was coming due in a few months. I had leased my vehicle from another dealership and had called their sales manager, who never returned my call. I stopped at Van Horn, which is the closest dealership to my… home to begin my research on a new car to lease. I looked around the lot and narrowed my choice to. a Sonata SE or a Sonata Sport. I went in and met Keith a salesperson. He was extremely personable and very knowledgeable. When he said he had been at this dealership for 8 years I knew I had someone with experience which was important to me. He rode with me on both test drives and explained what features were similar and what was different. He made sure I had plenty of information on the vehicle, yet didn't pressure me. We talked about my lease and gave me his best offer and would genuinely like me to give this dealership my business. I had only come for a test drive, but an hour later was driving home in a new car. The dealership is clean and well laid out. Everyone I dealt with was friendly, knowledgeable, and made me feel that they wanted my business and would take good care of me and help me in any wat they could. Would definitely recommend this dealershipGaryyJj123- I appreciate you taking the time to write such a glowing review of your recent car buying experience! Keith is a highly valuable member of our staff and his many years of experience with the Hyundai brand make him an incredible resource for his customers. I'm glad to hear that working with Keith was such a great match-up for you and that he was able to provide such a great purchase environment for you. Please let him know if you have any questions about your new Sonata after driving it around for a few days! Tina Tasche Customer Relations Manager Van Horn Automotive
Buyer beware
by tandem3 on 05/21/2016I was looking at 2007 Honda CRV for$12000. It was a nice vehicle and a mechanic agreed. I did notice the alignment was off and they said they said they would fix alignment if I purchased vehicle. That is nice but for an easy fix do that… before people drive it. This vehicle also has a mismatched tire and that is a no-no on all wheel drive vehicles because it makes drive train work harder. I dont think it is a good business model to try and slide things past customers. Management said most people don't care about these easy fixes? I believe this is why you pay a premium at a dealership. Charge a little more and fix these obvious issues so people get a good first impression. .tamdem3 - Our team appreciates receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team. We pride ourselves in providing exceptional customer service and creating an overall genuine environment. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. It is never our intention to be dishonest or deceive anyone in regards to our vehicles. If you have any questions about any of our vehicles as your automotive search continues please let us know. We have access to over 1,000 vehicles between all of our locations and Im confident that we can find a vehicle that meets all of your needs.
Hyundai Santa Fe
Hyundai Tucson
Hyundai Palisade
Lish0212 - Congratulations on your new vehicle! We're so glad to hear what an excellent experience you had working with Ryan. Thank you for the opportunity to earn your business and please let us know if you have any questions about your new vehicle!
by vanhornauto on 02/23/2017