Luther Hudson Chevrolet GMC
Customer Reviews of Luther Hudson Chevrolet GMC
Review type:
You are just a # sorry!
by Ryan on 10/19/2023I set an appointment with Drew the salesman he made me wait 30 minutes while he worked with someone else to then tell me the truck I had tried to give him a deposit on or buy over the phone for the last two weeks was being sold to someone… else. I drove 200 miles round trip for this terrible customer service. I then was offered a different truck that I didn't want, there is no loyalty, no heads up before I came, nothing. You are just a # at Luther Hudson don't expect anything else.Ryan/Magnetikote, I apologize you are unhappy!! However, Drew gave you ample opportunity to buy the vehicle and has been speaking with you since 10/6/2023 but you still did NOT act. If you had acted earlier, you would be an owner instead of driving from Coon Rapids having someone local beat you t o the purchase. Wisconsin Law/Code does NOT allow us to take deposits over the phone unless we have a signed purchase agreement or e-signed on-line credit application. Drew did his job and is not to blame since we cannot violate the law to sell a vehicle. Regards, Tim Jubie General Manager
Ryan, I apologize you are unhappy!! However, Drew gave you ample opportunity to buy the vehicle and has been speaking with you since 10/6/2023 but you still did NOT act. If you had acted earlier, you would be an owner instead of driving from Coon Rapids having someone local beat you t o the purchase. Wisconsin Law/Code does NOT allow us to take deposits over the phone unless we have a signed purchase agreement or e-signed on-line credit application. Drew did his job and is not to blame since we cannot violate the law to sell a vehicle. Regards, Tim Jubie General Manage
Service department not accommodating
by RES1978 on 07/23/2023The first thing that threw me off is service opens at 7am. I know in the past I would show up at 6;30 and people would be there and give me a ride to work (I start at 7am). So I had to make a sitting appointment this time. What happened to… rides at 630/645?!? Then the day that I had the appointment, they rotated my tires and I asked them to fix the censors since the tires were off. Well, that never happened. I'm not sure how communication broke down, but I wasn't happy. Service advisor said I could come back, but again you open at 7 and I have to be to work at 7, so I couldn't do an all day appointment.Randal, Thank you for your feedback!! We are sorry that we don't open early enough to accommodate your work schedule, maybe you should drop it off the night before your appointment, We do care about your satisfaction! Regards, Tim Jubie General Manager
Tim, Can you please tell me what has changed? In the past 6 months/ year I would drop my vehicle off for service at 6:30am/6:45am and your service department knew that I was coming. They were very accommodating in the past. They knew I needed a ride to work by 7am and had a driver ready to give me a ride to work. Now all of a sudden starting with this past appointment, things have changed. Service department not available until 7am. Nobody to give me a ride to work until 7am. So when did your hours (or at least accommodating nature change)? I asked the service person that question when I scheduled the appointment and that person told me hours have always been open at 7am. I know that's not true, because I have been there before 7am and service department was open and ready. So can you tell me when the hours changed?
Randal, Our hours have never changed and have been the same for 20 plus years. The difference is in staffing, I use to have people show up at 6:30 AM all the time and be ready to go but these days people sometimes they barely make it on time to open and we have some new drivers that show up at 7 AM or a little before. There are many times Steve Boyd is here early and will accommodate if we have a driver present but our work force is changing and the hours they are willing to work each week. Unfortunately with how hard it is to find good people it is inconvenient for you our guest and the dealer at times. Thank you, Tim
Hudson Wisconsin Luther Dealership
by Steveb. on 07/14/2023Matt our sales guy and Nick our finance guy - They are pro's! Great knowledge and efficient professional process!Steveb, Matt and our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day! Regards, Tim Jubie General Manager
Great dealership to work with
by NorthwoodsGMC on 03/23/2016We had a really great truck buying experience at the dealership. Joel Bystrom was great with letting us test drive several trucks, and John Bonhus was great with the financing aspects and answering our questions on warranty. We had a few… accessories and a spray on bed liner applied to the truck before we picked it up too, and everything was exactly as we had requested.Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. If you need anything else for your vehicle, please let us know. Tim Jubie GM - tim.jubie@lutherauto.com
Not Happy
by Wyldeone on 03/22/2016Truck was towed to there shop. They called me and told me what happened to it. When I received the service invoice, it stated something totally different happening. I feel I paid for parts that there was nothing wrong with that they… changed, trying to diagnose what was wrong with my truck. I feel they don't look out for the customers best interest.UPDATE After I voiced my concerns to the dealership they re-installed my old parts that were in question and refunded me the cost of of the service. I would also like to say that everyone in Service Department was very professional and courteous to work with during this incident. Thank you Hudson Chevrolet
Likearock
by Lillyboo on 11/20/2015updated 12/02/2015Everything was very profesionally done but for some reason the inside my car did smell of oil not sure why.other times I had my oil changed I never did smell that. I did not see anything on the floor mats almost came back but was press for… timeAmazing!
by VikkiT0710 on 12/02/2015Our experience was great! Jason was amazing! He spent so much time with us, explained everything to us as we went through the process, took so much time to explain to us all the options on our new car and genuinely wanted us to know… everything there was to know and for us to feel comfortable with everything before we drove off in our car. He was so kind, extremely knowledgeable and professional. John was also great - the same, extremely knowledgeable, helpful and professional. Just can't say enough about how great our experience was. We would DEFINITELY recommend your dealership to others. Thank you!Thank you for stopping by to leave this wonderful review. Jason is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your car has to offer so that you are completely comfortable with your purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. We are grateful for your recommendations as well. Until next time, Drive safe and stay well. Tim Jubie GM - tim.jubie@lutherauto.com
Scheduled Oil Change and Tire Rotation
by Jeremy_26 on 12/02/2015I scheduled a last minute oil change and tire rotation. They were able to get me in with no hassle. When I brought the truck in, I was in and out under the time frame they told me. Luther Hudson values your time as much as your business.Jeremy, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook for access to exclusive content! Tim Jubie GM - tim.jubie@lutherauto.com
Very happy with Luther Hudson
by CeAnnSharpe on 11/23/2015I took my car in to have my oil changed and my tires rotated after having bought the car in July. Upon arriving I was happy to find out I would not be charged for my oil change since it was my first. Last minute, after my car had already… been serviced, I remembered to ask about one of my back lights being out. The technician changed it then and there free of charge. Everything was quick and easy and I am very appreciative.CeAnn, It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that our team went above and beyond for you; it is just an example of why we are very appreciative of our team. We will make sure they hear of your kind words. All of us at Luther Hudson Chevrolet await your return. Please let us know how we may be able to help next! Regards, Tim Jubie GM - tim.jubie@lutherauto.com
Great Service Center
by 2013Terrain on 11/09/2015updated 11/23/2015Had an oil change appointment. I decided to wait while the service was being completed. Love the waiting room. Service took only 30 minutes. Price was cheaper than the estimate. Awesome stuff.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Tim Jubie GM - tim.jubie@lutherauto.com
Customer Service Reveiw
by Marcy1951 on 11/07/2015updated 11/17/2015The HHR is my personal car, not Michaels. I am always satisfied with my service at the dealership. Randy answers all my questions, listens to my concerns and never down plays my concerns. I have worked at a dealership years ago and was… always trying to obtain customer satisfaction and so appreciate it when it comes my way. Your service department I feel is one of the best out there. Randy is so good with customers. Sincerely, Marcella JuhnkeThank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Hudson Chevrolet, we value our customers and we look forward to seeing you down the road. Regards, Tim Jubie GM - tim.jubie@lutherauto.com
Too much time...
by joybird81 on 10/07/2015updated 11/09/2015I sat there after it was finished and no one came to the waiting room and asked if I was there. It took an hour for them to put a license plate bracket on.Thanks for your review, Joy. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and thanks to your feedback can continue to work to ensure we do that. Please let us know if there's anything else we can do for you. Regards, Tim Jubie GM - tim.jubie@lutherauto.com
excellant service
by Rogerh556 on 09/09/2015updated 10/29/2015I had a 8:45 appointment I checked in, everyone was very busy, I was back in my car and on my way home at 9:15. Excellent service, friendly employees, very considerate. Thank youRoger, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Regards, Tim Jubie GM - tim.jubie@lutherauto.com
Pleasantly surprised
by Jamesian49 on 10/26/2015This virtually never happens; I was pleasantly surprised on three counts: (1) I arrived on time and got in immediately at the appointed time; (2) work was done in less time than expected; and (3) it cost me less (it was free, actually)… than I expected.James, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Regards, Tim Jubie GM - tim.jubie@lutherauto.com
Superb service!
by SarahWang on 09/10/2015Marti in the service dept is amazing and always makes the service experience great even if it shouldn't be! Definitely 5-Star!Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Matt was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Regards, Tim Jubie GM - tim.jubie@lutherauto.com
2015 Silverado
by HappyInHudson on 09/01/2015I went in looking for help to determine the differences between a lease and purchase. A few hours later I was driving home in my new Silverado. Thanks to Jason and John for the best car buying experience ever !!Thank you for your review. We're glad to have Jason and John on our team and that we could provide you with a great experience. Congratulations on the new Silverado. If you ever need anything in the future, please don't hesitate to let us know. Take care! Tim Jubie GM - tim.jubie@lutherauto.com
Service work on truck
by reagon on 08/17/2015Adam did an excellent job taking care of the problem I had with my truck. Not only is the cost economical, but is completed quickly.Thank you so much for your review, Reagon! We really appreciate your business and are so happy that Adam could provide great service to you and your vehicle. We look forward to serving you again! Tim Jubie GM - tim.jubie@lutherauto.com
Great Experience
by Kendra13 on 07/09/2015updated 07/22/2015Jason was courteous and very informative. I have already recommended him to family and friends that are thinking about buying a vehicle.Thanks to Luther Hudson Chevrolet Staff !
by Map545_ on 07/18/2015I called in and informed staff i was sick so i was sending my son in my place to get my car serviced but my car stalled and broke down. Staff was very understanding and helpful they made sure when towed in after hours my car was driven… inside kept safe till staff came back on in the morning after car was fixed staff brought my car to my home since I was unable to pick it up my self due to illness. I appreciated how quick they fixed my car and returned it to me. Thanks Melanie PerrinThank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Tim Jubie GM - tim.jubie@lutherauto.com
New car experience
by CADGunner on 07/14/2015The overall experience was great, the waiting till the sales representative was done with another turn over to complete the sale not so good.Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Tim Jubie GM - tim.jubie@lutherauto.com
Survey
by JoshuaHager on 07/03/2015updated 07/11/2015Joel our salesman was awesome, we would do business with him all over again, we came in at 7:15pm and they have everything completed before 10pm for us, financing and licensing and everything. We knew we were cutting close under the wire… for time, and everyone was so great and accomodating to stay after hours for us, we will defenitly buy our next vehicle at Luther Chev in hudson!Hi Joshua and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Luther Hudson Chevrolet GMC. We are driven to offer great customer care and we strive to provide efficient vehicle buying experience. Thank you again and we hope to see you again soon! Tim Jubie GM - tim.jubie@lutherauto.com
Ryan/Magnetikote, I apologize you are unhappy!! However, Drew gave you ample opportunity to buy the vehicle and has been speaking with you since 10/6/2023 but you still did NOT act. If you had acted earlier, you would be an owner instead of driving from Coon Rapids having someone local beat you t o the purchase. Wisconsin Law/Code does NOT allow us to take deposits over the phone unless we have a signed purchase agreement or e-signed on-line credit application. Drew did his job and is not to blame since we cannot violate the law to sell a vehicle. Regards, Tim Jubie General Manager
by Tim Jubie on 10/20/2023