Robert Horne Ford
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Dealership Service Review
service Rating
PERSONAL SERVICE AT ITS BEST!
Written byon 06/02/2016
I had two serious concerns: the AC had stopped working and the AZ temps were predicted to soar to 117; and the transmission was sporadically mis-shifting. Roy took on the task without an appointment stating that he would do his best to complete the work that day. Eleven hours later and just minutes before closing, I picked up my vehicle. It wasn't only completely repaired but it was sparkling clean, having just been washed. I have had Roy help me multiple times over the years and he has never failed to do what was needed at the price quoted and in the time estimated. Thank you Roy for a job well done! Dan
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes