Skip to main content

Puente Hills Chrysler Dodge Jeep Ram


17280 Gale Ave, City of Industry, CA 91748 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Never Again
Written by Aztlan57 on 11/27/2018

If you're in the market for a Jeep, my suggestion is that you find another dealer. I recently purchased (2 days ago), a new 2018 WranglerJeep Sport Unlimited. The vehicle was detailed, but with a couple of problems. There was a piece of tape on the hood, and scratches on the 2 rear tire fenders that the person who did the detailing was not able to remove. I was told by Ron (manager) to bring vehicle back during the day and issues would be addressed. I made arrangements to bring vehicle back on Tuesday at 10am (2 days after purchase). So, today being Tuesday, I arrived at dealership, took vehicle to service department as instructed by Ron, and was met by Izec who said he would be the one detailing my car. After a wait of about 1.5 hours the Jeep was done. Izec, in my opinion did an excellent job removing the piece of tape from the hood, and cleaning fenders. He mentioned that he wasn't able to remove scratches from fenders, and that I should contact Caleb or Ron to let them know. I did attempt to contact Ron Tuesday afternoon, but to no avail. I now have another "appointment" to take vehicle in on Wednesday to speak to a General Manager to try and remedy the situation. I have to say, that during the purchasing of the vehicle, the serviceman (Caleb), and manager (Ron) were somewhat attentive, but since the purchase, there's been no follow up as to weather problem has been resolved. The saga continues. So, buyer beware. Buy at your own risk, but there are other dealers in the area.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
CustomerSupport on 11/29/2018
Dealer Response
We want to extend our sincerest apologies, as we pride ourselves in maintaining the highest quality standards for our customers. I hope you will reach out if I can be of assistance, as I want to make sure that you are completely happy. I can be reached at 626-626-2000. Sincerely, Josh Story, General Manager
Report