Larry H. Miller Southwest Hyundai Albuquerque

Very disappointed with the customer service we experienced here. We reserved a 2023 Palisade (made a down payment over the phone) and the whole process to get it was not a great experience. Our sales rep seemed as though it was a chore to be there when we said the day we could make it in (we live 2 hours away from Albuquerque). The vehicle wasn't expected to be delivered until the first week of October. Sales rep said she would contact me with any updates (which is what I was depending on, since I would be out of state for 2 weeks prior). I decided to text her a 3 days before my trip to get an update (she hadnt communicated anything to me at this point), she said nothing had probably changed, but she would check the system. Low and behold it was expcted 2 weeks earlier than we were told- the week I would be gone. If i hasn't texted her, i probably wouldnt have known! Asked if it could be held at the lot until I came back and was treated like that would be a huge inconvenience for them. Was told it would arrive on Tuesday. The day came and went and I didn't hear anything. I texted Wednesday evening and was told it still didn't arrive. Car didn't get there until Thursday. On Friday, went straight from the airport to the dealership to get everything squared away. We were there, waiting a total of over 4 hours to get the whole process done. Not once were we offered some water, or extra chairs for my husband and I to be able to sit with our kids. We went in on a Friday and were told systems were down and they couldn't give us our temp tag, but should have it by Saturday. As I write this review, it is now Wednesday and it was finally sent off, but I had to contact the rep again, because she hadn't communicated this to me to let me know. As we were finally getting ready to leave the lot, our rep had the nerve to ask me to rate her service well, because they were having a contest for workers there at the dealership. I can't believe that I was approached like that- I liken it to a waiter or waitress telling you you have to tip them when they are done, when it should be because you received great service. This was our first new car purchase in over 10 years and I was so excited to get the car we had been wanting for months, but the service we received really soured the experience. I am rarely one to complain and usually keep quiet, but considering we bought a $39,000 vehicle and put down a substantial down payment, I would have expected to be treated a little better. A colleague of mine inquired about my new car when she saw it and asked about it. The car itself is great and when she asked me where I went to get it, I told her, but also mentioned for her not to waste her time at this dealership. We had previously been to the other Larry H. Miller dealership in Rio Rancho and liked their service; but unfortunately they didn't have the model of Palisade we were looking for. I directed my colleague to that dealership instead. All in all, happy with my Hyundai Palisade, but deeply disappointed with the customer service at this dealership.