Larry H. Miller Southwest Hyundai Albuquerque

It has been almost 10 yrs since I have purchased a new car. I really liked the look of the new Santa Fe, especially the calligraphy trim. I kept checking the website to see if our local dealership was going to receive one. A few days later, I get an email from the NEW GM stating they want to buy my 2015 Santa Fe. I responded back with what it would take to make that happen and was corresponding with a sales person until she stopped emailing back. I continued to check the website to see when the car was expected. Drove by the evening of delivery to see if I could just get a peek at it, it was no where in sight. My husband drove over to the dealership the next morning and asked to see it. He found it in the detail bay being washed and cleaned after coming off the truck. He FaceTimed me to show me the color of the interior and said "If you want it, get down here." Here is where my five star rating begins. Found out that the initial person I was talking to left. She never forwarded my information to anyone. That being said, Jaclyn Duran, the new GM Shawn Black and the finance person Danny, stepped up and took excellent care of us from start to finish. The new GM Shawn Black was amazing. They all made sure we had our questions answered and our concerns addressed with a smile. They treated us like family. Even when the sale was final and I had keys in hand and drove off the lot, I had to bring the car back to have something looked at under the hood. Shawn met us outside as we pulled back into the lot, drove my car to the service department and had his service team double check everything. Then he had them clean the car again before we left. Not once did we feel like a bother and were thanked by everyone for bringing the car back in to have it looked at. I absolutely love my new car. I can't find anything to complain about with the car or the experience of buying it. I have peace of mind that if and when I need to take my car in for any reason, I will be met with a smile and provided the best customer service. Thank you Shawn for having an AWESOME team.