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BMW of Columbia


250 Killian Commons Pkwy, Columbia, SC 29203 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (12) No (1)
Service Rating
Recommend:
Yes (82) No (14)
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Dealership Service Review

5 out of 5 starsservice Rating
Austin Martin
Written by MELKELLY on 03/31/2024

I've purchased a lifetime of vehicles but BMW has them all beat with Austin on their team. When test driving, Austin sat in the back seat navigating me through options and details of my now X3. It was an excellent experience. He knew EVERYTHING about BMWs, did not overkill, and is so exuberant with details I began to bond with the vehicle at once. Time for oil change, Austin was right there as my personal agent and I was swept away again by his knowledge and his "getting it done" attitude. My only issue was not with Austin, but Tarrance who drew up our contract as all car salesmen do, trying to add services we told him we didn't want, but managed to slide one in and we were furious. BMW NEEDS MORE AUSTINS, AND LESS SHYSTERS, THEY PROMOTE CONFUSING THEORIES OF BMW. THANKS AUSTIN!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Customer Service on 04/08/2024
Dealer Response
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
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MELKELLY on 04/04/2024
OOPS! Update on oil change service. Tow service removing my vehicle now back to BMW dealer Service Center. Car leaking oil all over driveway and screaming not to be driven until oil is added!!!!! OMG
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Laura Driscoll on 04/02/2024
Dealer Response
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
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Customer Service on 04/02/2024
Dealer Response
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
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