BMW of Columbia
Dealership Service Review
I've purchased a lifetime of vehicles but BMW has them all beat with Austin on their team. When test driving, Austin sat in the back seat navigating me through options and details of my now X3. It was an excellent experience. He knew EVERYTHING about BMWs, did not overkill, and is so exuberant with details I began to bond with the vehicle at once. Time for oil change, Austin was right there as my personal agent and I was swept away again by his knowledge and his "getting it done" attitude. My only issue was not with Austin, but Tarrance who drew up our contract as all car salesmen do, trying to add services we told him we didn't want, but managed to slide one in and we were furious. BMW NEEDS MORE AUSTINS, AND LESS SHYSTERS, THEY PROMOTE CONFUSING THEORIES OF BMW. THANKS AUSTIN!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes