AutoNation Ford Gulf Freeway
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Dealership Service Review
service Rating
Lack of Service
Written byon 09/11/2023
Auto Nation had my vehicle for 19 or 20 days. The first twelve it sat in the parking lot. Mark Neal ranks extremely poor at what he is supposed to do and in our case very unapproachable when inquiring about the status in person. I also made six or seven trips to the dealership once was after I received my vehicle saying it was fixed had to return it because the engine light came on in less than 13 miles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gabi Porter on 09/13/2023
Dealer Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
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