Used 2014 Ford Focus Consumer Reviews
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Don't Be Fooled--It's JUNK
D. Liebling, 04/21/2016
2014 Ford Focus SE 4dr Sedan (2.0L 4cyl 5M)
90 of 94 people found this review helpful
No matter what propaganda you may hear about the dual-clutch automatic, STAY AWAY. My 2014 started to exhibit intermittent, severe chatter/shudder/slip/gran/noise shortly after I bought it. Pulling out from a stop is problematic to the point of being unsafe, as you never know what the trans will do. Dealer applied several software updates over the next 18 months. Ford Customer Service indicated they would pursue the issue until I was satisfied. Didn't happen. As the miles and months and repair attempts accrued, dealer and Ford interest waned. One day, Ford CS simply announced, "Dealer says car is normal... There will be no further repair attempts nor trade/buyback assistance. "Coincidentally", this happened as the car was about to become eligible for Lemon law arbitration. Neither Ford nor the dealer have acted in good faith re this vehicle. Ford has finally acknowledged the DCT is a failed design--They are eliminating in the near future. That might help future customers but leaves the tens of thousands of us with the current model with a vehicle that is undriveable and unsellable and has a horribly suppressed blue-book value. Ford has not acted honorably nor professionally in this matter... Don't expect them to do any better when you have problems in the future... BUY SOME OTHER MAKE VEHICLE. AVOID FORD
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Ford Focus & Fiesta - JUST SAY NO!
a76austin@gmail.com, 10/13/2015
updated 10/20/2017
2014 Ford Focus SE 4dr Sedan (2.0L 4cyl 5M)
19 of 19 people found this review helpful
Update to original review: car has now had transmission pulled twice, with clutches replaced both times, and more than 3 more visits to reprogram transmission, essentially not fixing the issues on any visit. The A/C quit working at 60,000 miles, right past the warranty period, and now having numerous electronic issues from the radio to the windows at 70,000 miles. Original review: First, I purchased the 2013 Ford Fiesta (Brand new). Went in for transmission repairs FIVE times. (Lurching, jerking, hesitation, failure to switch gears, and finally stalling out). The dealership kept telling me it was fixed each time. They gave me the run around until I was worried my warranty would run out before they actually got the problem fixed. So thinking I got a lemon, I traded it in for a new 2014 Ford Focus. This one is even worse. Same exact transmission problems. Shutters terribly when trying to switch gears, will stall out trying to upshift, and then suddenly LURCH forward with the RPM's going to 6,000 almost 7,000. Power will stall out when merging onto the highway. Has nearly caused numerous accidents. Not only are these cars poor quality, they are very dangerous and hazardous to drive. When the light turns green, and your car stops mid-intersection with oncoming traffic, and then suddenly lurches forward at top speed, thats a problem. I am currently waiting on my second repair for my Focus, and have been told by the dealership that the clutches for the transmissions are on 8-12 week backorder. Not sure if this transmission will even last that long. The car has 31,000 miles, issues started at 15,000. Have spoken with the class action attorney in California, and a lemon law attorney here in N.C. My advice if you get/have one of these cars, KEEP and collect ALL your repair records. The lemon law attorney here told me that Ford has been VERY slow, much more slow than other manufacturers to even respond to their lemon law complaints, because of the sheer number of them coming in. So in my opinion, stay away from Ford all together. I know I will from now on.
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STAY AWAY from the FOCUS
bigrob10, 05/15/2015
2014 Ford Focus Titanium 4dr Sedan (2.0L 4cyl 6AM)
76 of 81 people found this review helpful
Where do I start? I purchased a 2014 Focus, Have had it for over a year, and is falling apart. First the clutch was replaced, because it was "Jumping" and "Stalling" then 2 months later back to same problems. Now in addition to that the Tranny is over heating" light is going on as well as Brake Bulb and Tire lights are going off. Contact Ford and they say it will be 8 weeks before they can even look at my since they have so many other owners with the same problem. My Focus jumped forward in traffic out of no where and almost caused a serious accident on the freeway. Ford 100% knows about all these issues with the Focus but they do not care about anyone's safety they just give the run around
2 transmissions in one month
Yolando, 07/30/2016
2014 Ford Focus S 4dr Sedan (2.0L 4cyl 5M)
17 of 17 people found this review helpful
My husband and I purchased a 2014 Ford Focus from Sunrise Ford in North Hollywood on February 20th, 2016. In April, the transmission light and a message gave me 5 minutes to pull over. The message read that the car was overheating. Transmission message appeared. I was traveling up a hill off Laurel Canyon. You could hear the gears every time you drove up a hill. I was in bumper to bumper traffic. The car was also rolling backwards. I know how that feels because I know how to drive a stick. It was a very hot day. Which is a trigger for the transmission. We took the car back to Sunrise. First, we were told that it was a computer chip malfunction. A module message. They said don't worry about it. It's a common message. Then we were given an appointment to replace the clutch and seals. The appointment was so far out because they were backed up due to so many appointments to repair transmissions. We dropped the car off on June 14. They had the car for 4 days. While they had the car we ask them to fix the windshield wipers and the speaker panel. We notice that in the early part of July the dashboard was malfunctioning. I have photos. The gas hand wouldn't move and the gas numbers, mileage numbers, degrees, and radio stations were jumping all over the place. The AC stop working properly. A few days ago we were approached by Sunrise to buy back our car. He said that the car had built up equity. My husband asked him how is that possible because it hasn't been 6 months yet. They offer us a lower payment and interest. My husband said no because it's a buy back scam buy Ford. Last night the car started to jerk, it wouldn't get out of first gear. We got the car home. It wouldn't start nor reverse. We had to push the car into our parking spot. The transmission service light is on. The car was making a rumbling sounds even though it was turned off. We picked up the car on after they replaced the transmission again. Guess what? The Gear is locked. I found out from an auto fraud attorney that the Sunrise is suppose to disclose to customers the issues with the transmission. I was told by a lemon law attorney and the fraud attorney that the car will never run correctly. When we dropped our car off the second time for service we came across frustrated owners dropping off their car for repairs.
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transmission nightmare
C Rowland, 12/10/2015
2014 Ford Focus SE 4dr Hatchback (2.0L 4cyl 5M)
17 of 17 people found this review helpful
My 2014 ford focus has become the biggest purchase regret. Just to start i live in ga with one of the strictest lemon laws. My transmission started having issues around 25,000 miles just outside of the lemon law guidelines. Our family car has been in the shop 6 times in seven months. Total days in shop over 75 days. Our ford dealership says repairs done are only according to ford motorcompany guidelines. They are only as good as what they are given. This was my answer the service manager gave me. Contacted ford and was given a refernce number to have a customer service manager to call me. She did.. Told i would hear back after she spoke with dealership manager. Over a course of three weeks and leaving her three voicemails i never heard back. Fourth week i made contact. She actually answered the phone. I asked why???? Her reply....i need to advise you your lemon law in the state of ga. There is nothing we can do for you. I was blown away! Now i have contacted the bbb auto line. No help lemon law in ga is one of the strictest i was told. We will contact ford for you but u are really at a loss. I drive a ford truck as well and love it. It will be my last. Buyer beware.... Ford did not back this customer. The ford vehicles i own now will be my last.
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