Used 2023 Genesis GV80 Consumer Reviews
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Genesis should be ashamed
PLCC, 05/04/2024
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
93 of 93 people found this review helpful
Over the last 12 months my GV80 has been in the dealership for repair now for the 4th time and 5 months and counting. There are severe computer/electrical/engine problems - actually nobody knows what the problem is - they just keep replacing parts. The first time all the warning lights for EVERYTHING just started going off and the dash would go black. After 2 repair tries and 12 weeks in the dealership they replaced the cluster (resetting mileage to zero). The car then seemed fine for a few months and then it started again. This time the warning lights went crazy again, but also the car started bucking and shutting down randomly while driving. Back to the dealership for another 7 weeks. That resulted in a replaced actuator. It ran fine for 2 more months, then the warning lights started going crazy again and the engine light is on. It is back at the dealership again for who knows how long. They clearly have no idea how to fix it. Genesis Canada will do nothing about it except to say they are working hard to fix it. I think it is clear they can’t fix it. As there are no lemon laws in Canada, they just completely disregard the responsibility that they should have for the customer. To trade it in will result in a huge loss to me due to all the issues, as well as passing the buck to a new unsuspecting buyer. Genesis needs to stand by their product but clearly they do not care.
excellent car - luxury, handling, quality
Mary , Massachusetts, 05/31/2023
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
56 of 58 people found this review helpful
Test drove Audi Q8 and BMW. Fairly comparable. Luxury bells and whistles within Genesis far outweigh the other 2 competitors. Also, $10-$25K cheaper with more options was a deal breaker for me. I consistently get 22mpg even with city driving (I drive in eco mode) so not bad at all. Highly recommend! Can't beat the warranty also
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2023 Genesis GV80 for sale near you
3 of 22 listings
- 3.5T Advanced + 4dr SUVMSRP: $72,84072 mi away
- 2.5T 4dr SUVMSRP: $68,32072 mi away
- 3.5T 4dr SUVMSRP: $77,44572 mi away
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Technology system has been inoperable for a month
Niecey, 08/20/2023
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
87 of 91 people found this review helpful
My connected service has been updating and inoperable for over a month. I have contacted customer service on numerous occasions, and also took it to the dealership for repair, and no one can fix it. My valet parking, location finder, red light camera alert, automatic rear door opener, navigation system, road side assistance, everything affiliated with connected services isn’t working and Genesis don’t know how to correct the issue. I am so exhausted fighting with them. The problem has been escalated to the engineer department but no one can figure out what’s wrong. A $70,000 SUV and the manufacturer doesn’t know what they are doing. I’m disgusted.
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Tech stinks
J.A. Molera, 08/11/2023
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
47 of 49 people found this review helpful
For over a week I have a display that is constantly updating…I’ve called tech support everyday and they always assure me their “engineers” are working on a solution but nothing gets fix. I have no radio, no navigation, no Bluetooth, no media, no cameras…and I bought this vehicle 4 months ago. I’d think they’d want to make it right but so far it’s been very disappointing!
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You're paying $20K for stuff that doesn't work....
HowardP, 02/01/2024
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
43 of 45 people found this review helpful
And they are not going to fix it. Full disclosure, they are buying mine back. Dealer support is very poor. Right on the web page Genesis says they offer free valet service and loaners for all services for 3 years. Out of the 5 dealers within 45 miles of me only one backs that up. Well, you paid for that. Don't kid yourself. The dealer that backed it up had my car for 25 days to replace 2 tires and that was with Genesis involvement. The closest dealer made an appointment for me 30 days out and then called the day before to cancel and reschedule for....another 30 days out. When they did that again, I gave up on them and called Genesis. The car, as a whole, drives really nice. It's quiet, peppy, handles nice, but a bunch of the features do not work. One of the most aggravating is the Intelligent Cruise Control. I can be driving along at 70 mph with it set to a maximum of 73 and there will be no cars around and it will accelerate way past 73 MPH. Inversely it will brake hard for no reason. Very dangerous on a busy high speed highway. Do they know about it. Yes. Will they do anything about it. Not until enough of us are killed or injured. A lot of the little features are intermittent. I can be sitting at an intersection with no other cars around and the warnings will start beeping that there is a person or car next to me. There isn't. The Infotainment system works when it feels like it and the USB music player only worked for the first month I had it. Right up until the first over the air update and that killed it. Will Genesis do anything about it. Nope. Over the air updates get stuck and the car had to go to the dealership to fix that and now I see they are going to start charging for the OTA updates. $25/year for updates that don't work. Lovely. The latest one was supposed to install GenesisPay. Didn't work. They fixed part of it, but it still doesn't work. All of this is really too bad. As I said, I like the car. I just can't stand the lack of quality in the programming and the dealership service. My advice is find another car. After 10 months, I'm doing just that.
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