Used 2023 GMC Canyon Consumer Reviews
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Reliability too dependent on Infotainment System
wcoastpi, 10/02/2023
updated 04/08/2025
2023 GMC Canyon Denali 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)
69 of 70 people found this review helpful
At first sight, the new Canyons are slick & beautiful. Interior design is updated & eye catching. I purchased the Denali 4 wheel drive, 2.7L 4 cylinder turbo charged 310HP high output engine with 430lbs torque, 20" mags, a 2" factory lift, spray in bed liner, Sunroof, heated/ cooled leather seats, updated radio system (infotainment system) 11" screen, included side steps, etc. The engine output is great, good p/u & power. Surprisingly strong for a 4 cylinder engine. But I wonder if GM overthought or prematurely relied on 'too much too soon' on the reliability of the placing all your controls in the infotainment screen. Almost everything you do within the vehicle is controlled at the infotainment or radio screen. Your headlights, fog lights, HUD, radio, cameras, system checks, trip meters, system over the air updates, etc. Ok, what's wrong with the system. After driving the vehicle for a few days, the infotainment system went black while driving. So no control over the radio, or some vital parts of the system which runs the vehicle. No access to my headlight controls (safety issue). It was near the beginning of early evening. But fortunately, I had set the headlights on automatic. So even though it got dark, the automatic headlights kicked on. So if I had the lights set on manual, no lights. I would have been stuck somewhere on the side of the road. Luckily, later I was able to go onto the forums and find reset solutions for this problem. But the problems vary and the reset solutions don't always work. I have only owned the Denali for 2 1/2 weeks and had 3 (to date) infotainment glitches that are quite concerning. 1. black screen 2. frozen screen (in app mode) 3. flickering screen which also caused the instrument cluster to go from bright to dim and back several times. But over the last week, nothing has happened, The vehicle is running fine with no safety issues. But one never knows when the glitches will start up again. The vehicle will be serviced in a few days for a complete system check. According to the forums, this seems to be a problem for both Chevy Colorado's as well as GMC Canyons. Note: there are no switches on the dash for turning on your headlights. The infotainment system screen is where most of your controls are located. Until this problem is fixed for all, you are relying on reset procedures which eventually will work until the next incident. But what happens when it just goes dead. We aren't even talking about the early buyers who were victims of dead batteries that were drained by a computer glitch in Detroit that was pinging the vehicles for software updates when there were no updates. Kept the vehicle systems on until their batteries went dead. Supposedly has been addressed & fixed. I haven't experienced that, but worries me that it could happen again or who knows if an outsider hacked the system which caused the glitch. Even GM doesn't know how it happened. This could be a great vehicle for those looking to downsize from a big truck, but there is way too much that relies on the electronic brain put into this vehicle. Check the GM forums to see if these problems are prevalent in their other lines of vehicles. *Update: While driving on the freeway, (2:30am - luckily no traffic) infotainment system goes out, shutting off my headlights. No way to get them back on, I was close by an off-ramp and was able to exit with no incident. I had to pull over and shut down the system. Fortunately the reset procedure worked and I was on my way again. Could have been a very dangerous situation if any traffic was present. The latest glitch involved excessive wind noise coming from the front windshield. Apparently, the noise is coming from the top corners of the windshield.and is prevalent when you are on the freeway at speeds over 50mph. Dealer would not help unless they can duplicate the problem. Although they told me to tape off the corners of the windshield to see if that stopped the noise. Well that tells me they are aware of the problem, but won't address it? Well, taping off the corners did stop the problem which GM has to replace the entire windshield and molding, but won't do it until they have time to go on the freeway and duplicate the problem. Wasn't getting any help with this. The another problem showed up. Two large rubber pads or grommets that cushion the hood near the windshield will start flapping loudly with excessive noise when you are driving into the wind on the freeway at speeds in excess of 65mph. And again, dealer is no help. All of these problems are on the GNC Canyon forum. After 6 months of ownership, I got tired of all this and decided I had enough and traded the Canyon in at a minimal loss. No more GM vehicles in my future. By the way, I had an extended warranty and it was pretty tough getting my refund. I had to contact GMC several times to report the dealer. They had my refund in hand for over a month. It took GMC corp to push them to get the refund issued.
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Broken
Snowwhite , 12/07/2023
2023 GMC Canyon AT4 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)
65 of 68 people found this review helpful
Spent a year deciding on what truck I wanted to spend my hard earned money on and decided it would be the Canton AT4. Unfortunately I owned the truck 6 months and only have 5k miles on it when I got a power steering failure warning. Truck has been at the dealer for 30 days. No Parts!! No idea on a time frame. Won’t give me a rental. Extremely poor customer service! Will never purchase a GMC product again.
2023 GMC Canyon for sale near you
3 of 26 listings
- AT4 Crew CabMSRP: $41,999159 mi away
- AT4 Crew CabMSRP: $40,499151 mi away
- AT4X Crew CabMSRP: $45,997171 mi away
See all 26 listings
lost enthusiasm
Unhappy, 09/07/2023
2023 GMC Canyon AT4X 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)
41 of 44 people found this review helpful
I ordered a new 2023 canyon AT4,when it came in I was excited.When the sales person was explaining some of the new electronics at the dealership, we couldn't get my i-phone to sync with some of the electronics.Salesman no problem, same thing happened recently to same vehicle,guick fix.That was a month and a half ago.Factory says because it is a new production, they have not made any new parts for them.They said it might take a couple of weeks to get the part.That didn't happen.I have called the G M C factory several times and nobody will give me a time frame for the part production.Seems like General Motors has a serious problem.Very disappointed, if anyone is thinking about a new Canyon I hope you have better luck.
Volcanic Red Heart Throb!
Scott Mansfield, 06/30/2023
2023 GMC Canyon AT4 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)
25 of 27 people found this review helpful
My new GMC Canyon AT4 is simply brilliant. After owning 2 consecutive Chevrolet Colorado Z71s (2016 with the V6 and 2018 with the baby Duramax) which I both loved, I decided to get fancy and go with the 2023 GMC Canyon AT4 in Volcanic Red. Let's just say that my new truck is unbelievably comfortable and capable. It might not just be the prettiest truck I have ever owned, it might be the prettiest truck I have ever seen. The exterior couldn't look better if they tried. The interior is incredibly well appointed and it is overflowing with technology. People literally stop and stare at it when they see it. I am also optimistic that it will function fabulously. This mid-sized truck fits perfectly in my garage, on city streets, on on Utah mountain dirt roads. I couldn't be happier.
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GMC Got it right
Mark, 06/27/2023
2023 GMC Canyon AT4 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)
18 of 20 people found this review helpful
I ordered a GMC Canyon AT4 and got it May 22. I've put about 1800 miles on it. Overall I really like the pickup. I kept my 2013 Chevy Silverado 1500 regular cab long box pickup which has 140,000 miles on it, WT with an LS package. The Canyon is almost the same outside dimensions, just a few inches narrower about 4 inches at the mirrors. Only configuration on Canyon is Crew Cab with short box, 5'2" . The features I really like are the big infotainment screen of 11", the storage area in talilgate, the ability to tow 7700 lbs on a trailer. It rides a little smoother than my Chevy, not quite as good as a car, but that is to be expected. The 2.7l 4 cylinder turbocharged motor seems to have plenty of power. This is max output motor with 430 ft/lbs of torque. Open road driving on Interstates I got between 19 and 20 mpg. On two lane highways running 60 to 65 gets in the 21 to 22 mpg range. I have the LT tires on 18" wheels which EPA claims gets lower MPG, but it doesn't seem like it too me. What is nice is the size works great for running errands in town and the ability to park easily anywhere. I would definitely buy it again.
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- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value