2016 Honda Pilot Review
Price Range: $9,995 - $29,145





+455
Edmunds' Expert Review
by the Edmunds Experts
Pros
- The Pilot's interior is versatile, with roomy rear seats
- no shortage of clever storage solutions
- ride is smooth and compliant in most conditions
- better fuel economy than rivals
- all-wheel-drive system handles poor weather with ease
- high-tech safety features are available on most trims.
Cons
- Touchscreen interface isn't intuitive
- collision warning system is overly sensitive
- adaptive cruise control has clumsy reactions
- nine-speed automatic transmission lacks refinement
- third-row access is narrow.
What’s new
The Pilot is completely redesigned for the 2016 model year.
Edmunds says
When it comes to three-row SUVs that offer modern amenities, plenty of room for large families and surprising efficiency, the 2016 Honda Pilot is at the top of the list. It hits all the high notes for versatility, comfort and efficiency, not to mention Honda's reputation for reliability. Read on to see what else it has in store.
Notably, we picked the Honda Pilot as one of Edmunds' Best Used SUVs for 2016.
For sale near Dallas, TX
88 listings
- $9,995great price
- 159,188 miles
- 1 accident, 3 owners, personal use
- 6cyl automatic
- Vandergriff Chevrolet (22 mi away)
- Back-up camera
- Bluetooth
- Leather Seats
- Sunroof/Moonroof
- Keyless Entry/Start
Close
Located in Arlington, TX
VEHICLE DETAILED, RECENT OIL CHANGE, PASSED DEALER INSPECTION. 4D Sport Utility Silver 2016 Honda Pilot EX-L w/Rear Entertainment System 19/27 City/Hi...
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (19 City/27 Highway)
Listing Information:
VIN: 5FNYF5H82GB025938
Stock: GB025938
Certified Pre-Owned: No
Listed since: 04-22-2025 - $15,913good price
- 109,441 miles
- 1 accident, 2 owners, personal use only
- 6cyl automatic
- Driveway (21 mi away)
- Home delivery*
- Back-up camera
- Bluetooth
- Leather Seats
- Sunroof/Moonroof
- Keyless Entry/Start
Close
Located in Grapevine, TX
CarFax 1-Owner,3rd Row Seat,Back-Up Camera,Bluetooth,Brake Assist,Heated Seats,Keyless Start,Leather Seats,Remote Start,Satellite Radio,Sunroof / Moon...
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (19 City/27 Highway)
Listing Information:
VIN: 5FNYF5H59GB040927
Stock: GB040927P
Certified Pre-Owned: No
Vehicle overview
Big and blocky on the outside but underneath just a roomy, family-friendly crossover, the previous-generation Honda Pilot perhaps tried a little too hard to look like something it wasn't. It was like Sheldon from The Big Bang Theory gearing up in full Under Armour apparel to fake his way into an iron man competition. This time around, the fully redesigned 2016 Honda Pilot has a more traditional crossover appearance. It's probably a more honest approach, and it's backed up by new improvements that have made this third-generation Pilot a better choice for a three-row large crossover than ever before.

The redesigned 2016 Honda Pilot has a new styling that more closely matches the smaller CR-V.
Honda focused much of its attention to the Pilot's interior, which is more modern, more refined and easier to see out of. The Pilot was always roomy and versatile, but extra leg- and headroom in the third row, in particular, makes it friendlier for passengers of all sizes. There are also more bins and cupholders for your personal items. Up front, a new 8-inch touchscreen interface brings the Pilot up to date in terms of technology features and controls. The screen, standard on all but the base LX, gives the Pilot's dash a clean look, though it's not intuitive or responsive to use as some other touchscreen systems.
The rest of the cabin benefits from improved, softer materials and additional acoustic materials that quell noise. Honda also adds a top-of-the-line Elite model this year that is loaded with such features as a panoramic sunroof, heated and ventilated front seats, heated second-row captain's chairs and a heated steering wheel. Even if you don't get the Elite, though, Honda is offering a new collection of safety features (available on all but the base LX) that includes forward collision mitigation and lane departure prevention.
The ride and handling are also improved thanks to a stiffer structure made with more high-strength steel and a weight reduction of about 250 pounds. The smooth ride is worthy of a luxury car, and although handling still isn't sporty, it's controlled and the sophisticated all-wheel-drive system provides impressive traction around corners (not to mention snow, mud or sand). The reduced weight also teams with a pair of new transmissions and 30 extra horsepower to raise fuel economy and provide more willing thrust.
As a result of the 2016 changes, the Honda Pilot is now one of the best large crossovers. However, there are several strong choices. The 2016 Toyota Highlander has been our top-rated choice with strengths that closely mirror those of the well-rounded Pilot. If space is your major concern, the 2016 Chevrolet Traverse can't be beat. The wagonlike 2016 Ford Flex is equal parts stylish and versatile, while the 2016 Hyundai Santa Fe stands out for its value. Each are worth a look, and while we will need more time with the new Pilot to declare it a class leader, its well-rounded attributes (not to mention Honda's reputation for reliability and high resale values) make it seem like a pretty good place to start when searching for a large family SUV.
Performance & mpg
Every 2016 Honda Pilot comes with a 3.5-liter V6 good for 280 horsepower and 262 pound-feet of torque. LX, EX, and EX-L models are equipped with a six-speed automatic transmission, while the Touring and Elite get a nine-speed automatic with steering wheel shift paddles and an automatic stop/start system.
Front-wheel drive is standard. The optional all-wheel-drive system not only sends power front and back, but also between the left and right wheels for improved handling. On EX trims levels and above there are also Snow, Mud and Sand settings that maximize the effectiveness of various vehicle systems in low-traction scenarios.
The EPA estimates fuel economy at 22 mpg combined (19 city/27 highway) with front-wheel drive and the six-speed. This increases slightly to 23 combined (20 city/27 highway) with front-drive and the nine-speed. Opting for all-wheel drive lowers each estimate by 1 mpg. In Edmunds fuel economy testing, we observed 23 mpg combined with both transmissions.
In Edmunds testing, an AWD Pilot Elite sprinted from zero to 60 mph in 6.6 seconds, which is much quicker than average. An AWD Pilot with the six-speed was slightly quicker, accelerating to 60 mph in 6.4 seconds.
When properly equipped, front-drive models can tow up to 3,500 pounds, while AWD models can pull 5,000 pounds.
Safety
Standard safety features of the 2016 Honda Pilot include antilock brakes, traction and stability control, front side airbags, side curtain airbags and a rearview camera. The Honda LaneWatch blind-spot camera is standard on the EX, EX-L and Touring, while the Elite gets a blind-spot warning system with rear cross traffic alerts. The Touring and Elite also come with front and rear parking sensors.
Available for EX and EX-L and standard on Touring and Elite is the Honda Sensing package that includes forward collision warning, a forward collision mitigation system with automatic braking, road departure intervention, adaptive cruise control and lane departure warning and intervention systems. We've found the forward-collision alert to be hypersensitive, however, annoyingly and frequently setting off its "Brake!" alarm in instances when other such systems would not cry wolf. The adaptive cruise control is also too quick to slam on the brakes, too slow to speed back up again and generally not very good at maintaining a constant speed.
In Edmunds testing, a front-drive Pilot EX came to a stop from 60 mph in 117 feet, while an AWD Elite took 120 feet. Both stopping distances are a few feet shorter than average.
Driving
Despite being appreciably more spacious and functional inside than most competitors, the Pilot is actually smaller and lighter than them as well. This relatively low weight combines with a stiffer structure to make the 2016 Honda Pilot feel impressively solid, controlled and less cumbersome than you might expect for this segment of generous girth. The ride is noteworthy for its ability to soak up bumps, even on the Elite's 20-inch wheels, and maintain its composure through turns. Plus, the Pilot's reasonably precise steering and trick "torque-vectoring" all-wheel-drive system (it shunts power left and right to help power the vehicle around turns) provide the driver with a commendable amount of agility.
Low weight is also a benefit to the 3.5-liter V6 engine, which boasts 30 more horsepower than its predecessor. The 2016 Pilot gets moving with ease and has enough in reserve to provide passing punch when needed. Lower-end models come with a smooth-shifting six-speed automatic transmission. Frankly, we prefer it. With so many gears to choose from, we've found the Touring and Elite trims' nine-speed automatic isn't as good or quick at picking the ideal one, particularly when going up hills or during quick passing maneuvers. The fact that it offers no real fuel economy or acceleration advantage, and comes with a gimmicky button-operated shifter, further limits its appeal.
Interior
The 2016 Honda Pilot has the most versatile interior this side of a minivan. There is a multitude of handy bins and twice as many cupholders as seats, while the maximum cargo capacity of 83.9 cubic feet is competitive with most competitors. Importantly, the area behind the third row benefits from a removable floor panel that frees up a useful amount of storage space when all seats are in use.
A special feature for the Pilot are second-row seats that tilt and slide forward with the push of a button (standard EX-L and above). It's handy since it reduces the strength and effort needed to move the seat, but the resulting pass through area is still on the small side of the segment. Many competitors still make it easier to climb into the third row, but once back there, those in the Pilot should find more room than most.

The 2016 Honda Pilot's second-row seat slides forward for entry to the third-row seat. Access is still a little tight, though.
Interior quality takes a leap forward with this generation. Soft-touch surfaces replace hard plastics on the dash and door panels, giving the 2016 Pilot an upscale ambiance. The control interface is also updated and simplified. Most trims now feature an 8-inch touchscreen that handles the entertainment, communications, and navigation functions. It's not our favorite interface, as we've found it can be slow to respond to inputs and could really use volume and tuning knobs instead of touch-activated controls. The climate controls are, thankfully, separate and very easy to use.
2016 Honda Pilot models
The Pilot is a three-row crossover SUV. It is offered in LX, EX, EX-L, Touring and the new Elite trim levels. All seat eight people with the exception of the Elite, which has second-row captain's chairs that reduce capacity to seven.

The 2016 Honda Pilot has a new trim level, the Elite. It comes packed with every feature as standard.
Standard features of the LX model include 18-inch alloy wheels, rear privacy glass, air-conditioning, cruise control, a tilt-and-telescoping steering wheel, active noise cancellation, and a 60/40-split folding third-row seat. Electronic features include a 5-inch central display screen, a seven-speaker sound system, a rearview camera, Bluetooth phone and audio connectivity, an auxiliary audio jack and a USB port.
The EX model adds automatic headlights, fog lights, LED running lights, heated mirrors, keyless ignition and entry, remote engine start, the Honda Lane Watch blind-spot camera, dynamic guidelines for the rearview camera, three-zone automatic climate control, an eight-way power adjustable driver seat (with two-way power lumbar), a conversation mirror, the 8-inch touchscreen interface, HondaLink smartphone-enabled features and an upgraded seven-speaker sound system with two additional higher powered USB ports, satellite radio and Pandora Internet radio control. Also included is the Intelligent Traction Management system that adds a Snow mode for the front-drive version and Snow/Sand/Mud modes with AWD.
The EX-L gets a sunroof, a power tailgate, a leather-wrapped steering wheel, leather upholstery, one-touch sliding second-row seats, a four-way power adjustable front passenger seat, heated front seats and an auto-dimming rearview mirror.
The Honda Sensing package available on the EX and EX-L adds adaptive cruise control, a forward collision mitigation automatic braking system, a road departure intervention system, a forward collision warning system, and lane departure warning and intervention systems. The EX-L can also be equipped with a navigation system or a rear entertainment system that includes a single overhead screen, HDMI and RCA ports, two additional USB ports for the second row, second-row sunshades and a 115-volt power outlet. Note that these EX-L options cannot be had in combination with each other.
All of these EX-L options come standard on the Touring, which further adds roof rails, a nine-speed automatic transmission, automatic engine start/stop, additional noise-reducing acoustic glass for the windows, front and rear parking sensors, driver memory settings, ambient interior lighting and a 10-speaker sound system.
The top-of-the-line Elite model further adds 20-inch wheels, LED headlights, automatic high-beam headlight control, a blind-spot monitor with rear cross traffic alerts (replaces LaneWatch), automatic windshield wipers, a panoramic sunroof, heated and ventilated front seats, heated second-row captain's chairs (reduces maximum seating to seven people), a heated steering wheel and HD radio.

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Compare 2016 Honda Pilot trim levels
Helpful trims summary and side-by-side comparison chart
Cost to DriveCost to drive estimates for the 2016 Honda Pilot LX 4dr SUV (3.5L 6cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $2.71 per gallon for regular unleaded in Texas.
Monthly estimates based on costs in Texas
$150/mo for Pilot LX
Pilot LX
vs
$154/mo
Avg. Midsize SUV
See Edmunds pricing data
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Reliability Ratings by RepairPal
3.5 out of 5 stars3.5/5Above Average
#15 out of 32 among Midsize SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Honda Pilot from 2008-2022.$465/yr
vs. $485/yr
for Average Midsize SUV
for Average Midsize SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).1.11x/yr
vs. 1.18x/yr
for Average Midsize SUV
for Average Midsize SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).15.3%
vs. 13.5%
for Average Midsize SUV
for Average Midsize SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Honda Pilot Reviews
Owner Reviews
5(42%)
4(19%)
3(13%)
2(14%)
1(12%)
Most Helpful Owner Reviews
Trending topics
Great Ride; Extremely Poor Infotainment System
3 out of 5 starsKenneth Smith, 12/05/2015
2016 Honda Pilot Elite 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
Update 6/28/19 - The problem with the auto stop-start function has not returned since the battery was replaced. Sometimes on hot days, the vehicle struggles to auto-start, but has not died as it did before the battery was replaced. The A/C went out at 32,000 miles and cost $1,700 for repairs. Fortunately, I had purchased a Honda extended warranty policy and Honda covered the repair. … The infotainment system continues to be a point of frustration. It is absolutely the worst system I have ever encountered in a vehicle! My only other issue is the transmission. It is very jerky at low speeds.
Update 12/27/2018 - Encountered a problem with the auto stop-start function that shuts the engine off when at a full stop. After several trips to the Honda dealer and after showing several videos of the Pilot stalling out at stop signs and stop lights, they finally determined it was a faulty battery. Regarding the infotainment system, I still feel it is the worst I have ever encountered. Terrible design and very "user unfriendly".
Update 06/27/2018 - After almost 3 years of ownership, I still feel the infotainment system is one of the worst on the market. Very user unfriendly and the nav system is very inaccurate. Most recent problem has to do with the auto Idle-stop feature. Often times when I stop at a light or at a stop sign, the engine goes into Idle-stop, but when the gas peddle is pressed, the vehicle just stalls out. You must then put the vehicle in "park", press the brake and then the start button. Very dangerous when in the middle of an intersection making a turn. I have taken the vehicle into Honda, but they have been unable to fix the problem??? So each time I start the vehicle, I disengage the auto idle-stop function (which reduces the gas mileage).
I really like the new design and ride of the vehicle, but I have to say, the center electronics stack has a very "user unfriendly" interface. I have owned many vehicles over the past 15 years (Infinity, Acura, BMW to name a few) and all have far superior electronics packages. I am very disappointed in how unresponsive the the touch screen is and how inaccurate the nav system can be. Many well established main stream restaurants do not show up in the database. The voice activation interface is almost useless. You must go through layers of screens to make a call or to utilize the nav system. I have returned to the dealership on two different occasions to have a total of four sales reps agree with me that the electronics interface leaves a lot to be desired. It is impossible to control the rear entertainment system from the touch screen in terms of starting a DVD for a child. I have read several reviews and blogs critical of the design and ergonomics of the electronics user interface. Not sure why Honda would install such a rudimentary system in a $50,000 Pilot Elite???
Update: After a full year of ownership my opinion has not changed. As a matter of fact, I can without reservation say the Honda Pilot Elite Infotainment system is the worse system I have ever used. Cannot access my phone book while driving yet I can go through many screens when using the radio, DVD player, etc. (so safety cannot be the reason I am limited on the phone book access). While driving I can go through several screens to get to "Tech Support" for a call, but when I reach Honda and I am asked to enter 1 for Honda or 2 for Acura, I am locked out of the numeric key pad screen to enter 1 or 2. I must pull off the road and stop the car to enter 1 or 2??? Makes absolutely no sense! There are a hundred other frustrating things about the design of the Infotainment system, but not enough room in this review to address them all.
Update: After 2 years of ownership, I am still very dissatisfied with the infotainment system. It is frustrating to use and very user unfriendly. I would say it is the worse infotainment system I have ever used. I have had several friends who have owned the 2016 Honda Pilot and all are very unhappy with the infotainment system. The other problem area is the the 9 speed transmission. It is very "jerky" at low speeds and does not shift very smoothly. As far as design, comfort, mileage and handling, I am very satisfied. Just wish Honda had utilized the Acura infotainment design.
Update: After 4 years of ownership, I recently sold my 2016 Honda Pilot. Overall, it was a good experience in terms of design and comfort. My biggest complaint throughout my ownership was the poor design and implementation of the infotainment system. Very user "unfriendly"! I also had problems with the "auto stop-start" feature. Apparently, you must have a strong battery to avoid the vehicle from having to be completely "restarted".
2016 Honda Pilot "soft pedal" issue
5 out of 5 starslarry, 06/27/2016
2016 Honda Pilot EX-L 4dr SUV w/Honda Sensing (3.5L 6cyl 6A)
As long-time Honda Accord V-6 owners (3 since 1999) and realizing that we wanted something larger, we began to research the 2016 re-designed Pilot a year ago. After visiting dealerships several times and looking at all facets of the SUV, we purchased an EX-L with Honda Sensing in November 2016. The only options we added were color-matched side trim moldings and rear bumper applique, both … of which greatly protect from door dings to sides and suitcase scratches to rear bumper....highly recommend. Incidently, we got the dealership to include both in negotiated purchase price, at no extra cost, including labor to install. We did get wheel locks and etched window security ID number, but declined upgraded security system....a $1000 add-on and dealer money-maker. We presently have 4500 miles on the vehicle, including 2 trips of 800 miles each, mostly interstate both times, with gas mileage on those trips of 28.5 miles both. Recently we had a rock, or object, hit the center of our right front fog light lens in the bumper, shattering it. I thought this would be a relatively easy fix....NOT!! The lens had to be ordered, and second appointment scheduled (18 mile round trip) for replacement. The lens (only...not the actual light assembly) was $70 and $120 for 35 minutes labor to replace...a total of $191....outrageous!!! These are available on-line from various sources quite reasonable, and there are how-to videos online showing how to replace them, which I would do next time. While there for replacement, I mentioned to the service advisor that I had noticed for sometime, but more so the past several weeks, that the brake pedal seemed "soft" when coming to stop signs or lights, and that recently, when stopped at a light in a line of traffic, the car would initially stop OK, but the brake pedal would then slowly depress, nearly to the floor, requiring increasing attention and pressure to prevent the vehicle from "creeping" forward....a safety concern. His response was, "yes, Honda is a aware of this, so far terming it a "soft pedal issue", and they are watching it". I indicated to him my concern this is ultimately a safety concern, and he indicated that "it does not seem to be present or happening with all 2016 Pilots, but likely will require a "fix", ie: a recall or software update". If buying a 2016, you need to be aware of this. Our last feature we dislike the most is the Infotainment Center in this particular model. Everything is touch, slide, and as many reviews have indicated, NOT user friendly or intuitive. The hardcopy owners manual gives you very little specific info on the vehicle. Fortunately, there is a CD for use in your computer that gives you detailed info...how to set or adjust outside temperature reading on dash; how to change bass/treble/balance/front-rear balance on radio/sound system....look at it...well worth the time. Overall, a very nice vehicle with some "hiccups" Honda needs to correct.
Update: 12,000 miles on vehicles, with no new glitches. Overall, very happy with vehicle, with the exception of the above noted issues. We still hate the info center and digital technology. The radio is "crap' with lousy sound. The "soft pedal" issue continues, maybe slightly better, but still present. On my most recent service visit to Honda I had the service advisor check their tech bulletins to see if Honda was addressing the issue in any way.......NO....."just watching it".
Update: 18400 miles now at 19 months since purchased. Still really like the vehicle overall, with the exception of the Infotainment/audio system, which has been described above. The soft pedal issue remains...maybe somewhat improved, but suspect more likely we have "adjusted" to it. We've taken 2 major trips the past several months....one from southern CA to Denver and back, heavily loaded both ways. The other from southern CA to the north end of Vancouver Island and back. Average 28.6 miles per gallon on both trips. Quite happy with mileage and performance. No problems to date with the vehicle.
Update: We've now owned this vehicle 25 months, with 23,000 miles driven. No problems of any type except as noted above. We still think the infotainment system is very poor. The "soft-pedal" issue seems to no longer be a problem, but again, suspect we have just "adjusted" to it. We've had no mechanical issues with the car, and it has required only routine service and tire rotations. I've noted many "consumer reviews" on the vehicle note "sluggish to drive" and "under-powered", neither of which has been an issue for us. The V-6 provides more than adequate power and response. Then vehicle is very comfortable on long trips. I would have NO problem recommending it to prospective buyer.
Update: We've owned the vehicle 32 months, with 31,000 miles driven, including several lengthy trips. We've had no mechanical problems with the vehicle, other than routine oil changes and tier rotations. Still hate the infotainment center.
Update......I've now owned this vehicle soon-to-be 8 years and just turned 80K miles. Great car. No mechanical issues...replaced tires once with Michelins. It still has original brake pads. Routine maintenance and tire rotations, as recommended. Absolutely love the car....except for infotainment center as noted in prior reviews....and would likely buy another, although the Kia Telluride might give me pause.
Update....1/9/2025....I have now owned the vehicle 7+ years with NO problems. Soon to need a new set of tires, as the current ones have 50K+. Just turned over 84K on the car. my biggest issue remains the infotainment center, which I hate!! Otherwise, love the vehicle and highly recommend.
Solid performer. Distractive, woeful electronics
4 out of 5 starsJ. Lawrence, 08/02/2016
2016 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
If your a looking for a large, roomy family-orientated SUV that handles well, looks good, is comfortable to travel in and gets surprisingly good mileage for its size, look no further. However, if electronics are your big thing then let me tell you they were designed by people who probably did not have to ever use them- so they let "concept" get ahead of "usefulness" and the result is an … electronics package that is distractive to the driver to use, and frankly plain dangerous on the road for that reason. Simply put, you have to look at the large and gorgeous display a few extra seconds (too long) to find anything, taking your eyes off the road for an extra 2-3-4 seconds which is sure to produce some bad accidents. They stuffed everything but the kitchen sink on that display. Too much information crammed in one place. Considering that these geniuses for some ethereal reason put Apple Carplay in their other cheaper vehicles, but not the high end Pilot is beyond bad decision-making, it is just plain dumb. I love the car (IT'S A GREAT VEHICLE), I say that having owned it nearly a year, and it replaced my recent model LEXUS RX which was smaller, got worse mileage, had no 3rd row seats, and cost about $12k more, with a front end that looks like it just sucked on a lemon (the Lexus, not the Honda)-- everything about this SUV is GOOD NEWS- except- this distractive and poorly designed entertainment center.
Broken off the lot and in the shop for a month
1 out of 5 starsMichael King, 10/13/2015
2016 Honda Pilot EX 4dr SUV AWD w/Honda Sensing (3.5L 6cyl 6A)
Frustrating is the only word I can use to describe my experience with my brand new 2016 Honda Pilot. I don’t know if it was a freak occurrence or maybe I’m just unlucky, but I drove my Pilot off the lot and about 10 miles later the Touch Screen Infotainment system just stopped working. I was ok with that honestly, things break, car manufacturing isn't a perfect process. However the thing … that is unforgivable and what warrants a 1 star review for my brand new car is the face that getting Honda to repair it has been an absolute clown show. I’ve owned the car for 25 days and I’ve only had the car to drive for 5 days because the last 17 days the car has been in the shop. So here follow my timeline and make your own decision about whether or not buying a new Honda Pilot is right for you.
Day 1: I bought the car and drove it away. The sales process was clean and efficient. I drove 10 miles home and on the way my infotainment touch screen started fading to black.
Day 2: Driving the car around town the infotainment screen just stopped functioning entirely. Just a black screen that would show lines. Made an appointment to get the car in the shop the next day.
Day 3: After staying at the dealership for 3 hours Honda told me their computers found nothing wrong, and that I should leave the car there and take a loaner while they called Honda Tech support to figure out the issue. This wasn’t immediately possible as I was planning an out of state trip that weekend so I said I would bring it right back on Monday.
Day 7: After driving the car all weekend the infotainment system never worked once. It’s a blessing that I could control the radio was from the buttons on the steering wheel. I took the car into the dealership, and drove away with my loaner. All in all I had put about 780 miles on the car (150 miles of which was driving it back and forth to the dealership) They told me they hope to have it fixed in “a few days”. Great.
Day 10: Haven’t heard back from the dealership so I give them a call. The tech line said they should just replace the entire infotainment system, it’s on order and they should have the part some time this week. They hope to get me the car in “a few days”. Great.
Day 14: The part didn’t come over the weekend. We’re investigating why the part order didn’t go through. We’ll get this cleared up and get the car back to you as soon as we can. At this point Honda has had my car longer than I have. We’re starting to get really upset so we call Honda of America Corporate to see what's the problem. They said the dealership should figure it out and there is nothing they could do about it. They gave us a case number incase there was a problem.
Day 16: We’ve ordered the part but it’s on hold. They won’t release it to us yet. At this point we’re wondering if the part even exists. This is where we start pulling our hair out from frustration.
Day 17: I get a call from manager for my region at Honda Corporate. He seems just as upset as I am at how this has been handled and assures me that he understands my frustration. He say’s he’ll talk to my dealership's service manager and get the part shipping expedited. He says he’s going to investigate and crack skulls and call me the following Monday Day 21.
Day 22: The regional manager from Honda of America calls me back and tells me the part still hasn’t been ordered. That he’ll call me back with an update later this week.
This is today. At this point all I feel is silent rage. The car was fun to drive, the features were amazing but how can I feel excited at this point. My brand new car that I paid for now just feels like it's a refurbished lemon. We’ve been given nothing but the run around by Honda and NOTHING has been done. THEY HAVEN’T EVEN ORDERED A REPLACEMENT PART SUCCESSFULLY. I’m exhausted. This was the first new car I’ve ever purchased. It’s been in the shop for 17 days and at this point I hope they keep the car in the shop another 10 days so they will be forced to replace or buy it back via the lemon law. It’s just been a customer service catastrophy so buyer beware and pray if your Pilot breaks that the replacement part actually exists.
2016 Honda Pilot videos
2016 Honda Pilot Review
The improvements made to the 2016 Honda Pilot make it a strong contender in the three-row crossover class. Some rivals may be sportier or more macho, but few match its combination of passenger comfort and utility.
2016 Pilot Highlights
LX
Base MSRP Excludes Destination Fee | $30,145 |
---|---|
Engine Type | Gas |
Combined MPG | 22 MPG |
Cost to Drive | $150/month |
Seating | 8 seats |
Cargo Capacity All Seats In Place | 18.5 cu.ft. |
front wheel drive | |
Warranty | 3 years / 36,000 miles |
Safety
Key safety features on the Pilot include:
- Back-up camera
- Blind Spot Monitoring
- Lane Departure Warning
- Alarm
- Tire Pressure Warning
- Stability Control
- Pre-collision safety system
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall4 / 5Driver5 / 5Passenger4 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover4 / 5Dynamic Test ResultNo TipRisk Of Rollover17.5%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestGood
- Small Overlap Front Passenger-Side TestNot Tested
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedMarginal
- Roof Strength TestGood
- Rear Crash Protection / Head RestraintGood
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