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Used 2021 Honda Pilot Consumer Reviews

3.9 out of 5 stars
83 reviews

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Pros
Cons
5 out of 5 stars

I love the car

Ben, 12/13/2020
2021 Honda Pilot SE 4dr SUV AWD (3.5L 6cyl 9A)
46 of 47 people found this review helpful

I traded in my Honda CR-V 2017 for the Pilot 2021 SE and so far I love it. The car is very quiet compared to my CR-V, and my family barely hear wind or tire noise. Riding comfort is in general good, but potentially due to the 20-in wheels, we could feel a bit bumpy on bumpy roads. The car is quite spacious for 6 people (we haven't got a chance to pack 8 people in the car yet). The engine is powerful with a smooth 9 speed transmission mated to it. I only have two complaints about the infotainment system. The touchscreen occasionally stopped responding to any touches for a few seconds. Even switching the touchscreen sensitivity to high, the problem still persists. It doesn't affect use of the screen, but it can be annoying. I'm not sure if the software is at fault, or the screen hardware itself. The other complaint I have is the Apple Carplay, it hung once.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

More comfortable than Telluride

Will, 12/28/2020
2021 Honda Pilot SE 4dr SUV AWD (3.5L 6cyl 9A)
35 of 36 people found this review helpful

I narrowed my search down to the Pilot and the Telluride. the Kia was sexier but I found the Honda had a more comfortable seat for my old back. Safety features great, almost self driving. good acceleration when needed. close to 30 mph on flat highway in ECO mode. I chose the SE trim to get the 20" wheels; the shorter sidewalls seemed to be less rolly in the turns.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Lots to Love but Safety Features are a Turn-Off

AberdeenHiker, 06/13/2021
updated 06/20/2023
2021 Honda Pilot EX-L 4dr SUV (3.5L 6cyl 9A)
17 of 17 people found this review helpful

I tested alot of SUVs before choosing the 2021 Honda Pilot. I loved every one of the other vehicles, but the Honda Pilot won me over because the total package met my needs. Here are the features that won me over: 1) the seat is comfortable and has a handy "Captain's Chair" arm rest 2) the steering wheel has a space at the bottom middle where I can put one hand and steer, and the steering wheel just feels right 3) The seats fold completely flat without any rise or bumps 4) The AWD has a 5,000 lb. towing capacity 5) There is a lock on the glove compartment 6) the FM radio tuner pulls in all of my favorite stations and more! 7) the sound system, well, it sounds great. I like the interface and it will stream from my Android smart phone if I choose. 8) the LED head lights do a great job of lighting up the road 9) the TPMS displays the actual tire poundage and is not just a dumb gauge 10) the cabin is quiet 11) SNOW MODE - I'm hoping this works well because I'm heading to the mountain this winter 12) I took the Pilot to the beach and it was comfortable for 300 miles with all my stuff and 2 bikes on a rear Thule hitch rack 13) I got over 26 miles to the gallon with mostly highway miles, but some local too 14) there is plenty of power even in Eco mode 15) with a friend driving I sampled the passenger seat and it rocks 16) The price for the EX-L was lower than many other vehicles - but I should have gotten the SE. I didn't really know the difference and should have done more research. I actually like the smaller tires on the EX-L so maybe it doesn't matter? 17) the 9 speed transmission is smooth and quiet - much better than the CVT transmission on the CRV. One note, there seems to be a delay between selecting drive or reverse and the transmission actually shifting into drive or reverse. 18) the Pilot has good under body clearance which should be good in the snow this winter 19) the Pilot has a good reputation and I know it will be durable. Plus the Honda dealer in my area has a good reputation too. Those are unquantifiable inputs that matter in the long run because I plan to update this review in 10 years Cons: - The Adaptive Cruise Control is so annoying that I mostly turn it off, I MISS having a real cruise control system. It senses cars far ahead of me and drastically brakes to reduce speed disrupting my highway driving and posing a safety risk - Sometimes the vehicle automatically brakes at random times when it senses an oncoming vehicle. This really scares me because it's unexpected and I worry about losing control - the engine shutting down at stop signs is smooth, but still annoys me. I discovered that this feature can be turned off, but it turns on again each time I start the engine with the button. - this thing has huge space and I need some friends to keep me company on my way to the mountain! UPDATE AFTER 2 YEARS: - Still loving the Honda Pilot after 2+ years on the road - the Honda Pilot is a solid performer with no problems at all - the OEM tires are holding up well and are still comfortable and track well - Snow performance turned out to be great and I drove to the mountain in gnarly storms where the greatest danger was from white-out. But I was comfortable that I would not go off the road. - I bought a cargo box for skis, but haven't used it because my skis fit straight into the cargo bay - the engine shutting down at stop signs continues to annoy me and doesn't seem to provide ANY benefit - automatic braking seems to be a NHTSA inspired scam. The only time it brakes is when I'm driving and there is oncoming traffic. Very Scary! - The hitch receiver was the best accessory. My bike rack does not move an inch. I upgraded to a Kuat bike rack - I forgot to mention that the windshield visibility is terrific and it's nice to have a great view of my surroundings - I would buy another Pilot, but I already own one and I'm not letting it go!

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Outstanding Vehicle For The Money

Class of '74, 12/09/2020
updated 12/14/2022
2021 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 9A)
49 of 52 people found this review helpful

This is my third Honda. It's very comfortable, has lots of extras that would have cost me more with other brands. My previous Honda purchases have been super reliable, and have had excellent resale value. I'm sure this one will be no different. After driving this vehicle for over six months now, I've been impressed with the fuel mileage, the adaptive cruise control, and the comfort of the seats on long drives. This has proven to be an excellent purchase for me! Update: 18 months since I purchased my Pilot. No problems or issues, and I'm very happy with my fuel mileage especially with the current gas prices so high! Nearly 25 mpg average, not bad for a 3 row SUV! Update: 24 months since my purchase. Great vehicle! Not one single issue. Highly recommend!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Love Love Love!

JC, 09/09/2020
2021 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
74 of 80 people found this review helpful

We've driven a Pilot for 12 years and wanted to try out the competition for something new but quite frankly, after test driving several midsize SUVs in the Pilots class, we came back to it for its overall roominess in all 3 rows (even my 6' tall husband felt the 3rd row was comfortable), its smooth ride, and its features. We have two teenagers and a medium-large dog so we opted for the 2nd row captain's chairs which only came on the Touring or Elite, even though we didn't need all the features of either, the chairs were important to us. The ride is so quiet and smooth, the handling is nimble, pickup is quick. If I had any negatives it would be, I don't like the absence of a gearshift (pushing a button is so strange) and I wish the center console between the captain chairs could be removed. That's it though, we absolutely love everything else!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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