2025 Jeep Grand Cherokee Consumer Reviews
Pricing
Laredo A - $38,490 MSRP
Edmunds suggests you pay
$36,764Prices based on sales in WI thru 4/14/25
We have a limited number of reviews for the 2025 Grand Cherokee, so we've included reviews for other years of the Grand Cherokee since its last redesign.
Do not be fooled! Build quality is TRASH
mogodude22, 10/18/2024
2024 Jeep Grand Cherokee Summit Reserve 4dr SUV 4WD (3.6L 6cyl 8A)
26 of 26 people found this review helpful
I had been shopping around for a new vehicle and was so impressed by how gorgeous the 2024 GC Summit Reserve was especially in the Rocky Mountain Grey over Tupelo interior. I ended up finding one brand new $15,000 under MSRP about 10 hours away so I excitedly drove out to get it. Not even 5 months later and only 6,000 miles on the vehicle, I noticed small drops of water leaking through the sunroof. Then water came out of the microphone vent over the passenger seat and the car has a distinct musty smell to it. Jeep corporate has been zero help and I have decided to bite the bullet and kiss off $10,000 in losses to just get rid of this heap of junk. There is a serious design flaw in that they did not use any trim pieces around where the headliner connects to the ceiling so in this case, water indeed got behind the headliner and I have no idea how long this has been going on for. Once again, this car is brand new, 5 months old and has a sticker price of $71,000. Truly the worst choice I could have made and please learn from my mistake and buy ANYTHING else. Jeep has accomplished the impossible and made a Range Rover appear to be reliable. The dealer network is absolute garbage, with no fixes and no loaner cars. The service manager had the audacity to tell me I would need to rent a car from Enterprise at $55 a day but they also are not sure of a solution to this issue AND they are not sure how much damage has been done. The warranty is absolutely useless and while the interior is gorgeous, I promise a musty odor and damp sensation will make it less appealing. I truly hope others can learn from my mistakes and I understand now why the vehicles are leaving the lot with such huge incentives - the market is the best gauge for this. I would never buy another Stellantis product again, in fact, I would not even recommend one to my worse enemy. As if the interior leak was not bad enough, when I brought it home from the dealership, I noticed the car looked a little off in ride height. I grabbed my level and sure enough - the air suspension is malfunctioning as the vehicle is dipping to the passenger side about 3 degrees. Once again, this car is 5 months old and has less than 6,000 miles. With this insanely poor build quality, I would be shocked if it even makes it to it's first oil change! Please save yourself the $10,000 mistake that I made, you would be better off just standing in your front yard lighting hundred dollar bills on fire instead of wasting time and money on this steaming heap of [non-permissible content eremoved]. No wonder Stellantis is laying off workers and slashing their prices, they truly are not even a tenth of the company Jeep used to be and I would never recommend a single product. Save yourself! Don't be ignorant like I was - I thought oh this is just a few people with some bad luck. WRONG - these things are a pile, I have truly never had a less reliable car in my life. Their issues absolutely need to be investigated for a class action lawsuit but until then, please steer clear. Just about any other vehicle is far better and will offer you the absolute least in terms of being able to survive rain or the car wash.
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I gave it a shot and what a disappointment.
James DC, 01/10/2025
2024 Jeep Grand Cherokee Summit Reserve 4dr SUV 4WD (3.6L 6cyl 8A)
7 of 7 people found this review helpful
This review should be taken as a notice for anyone that decides to purchase a product from FAC/Stellantis My issues are regarding my Jeep Grand Cherokee Summit Reserve, brand-new, over a year. 1st Problem – March 28 (in the shop for 8 days) – TOW EVENT. The vehicle stopped IN AN ACTIVE INTERSECTION! Complaint: 4x4 and check engine light on – burnt smell in the cab, throttle sluggish. Repair: Vacuum line / ECM 2nd Problem – April 14 (in the shop for 32 days) – TOW EVENT Complaint: Vehicle lost all power while driving, throttle, brake control, all systems shut off. – Vehicle had to be towed to dealership. Repair: Jeep needed a whole new catalytic converter 3rd Problem – May 22 (in the shop for 25 days) – TOW EVENT Complaint: Jeeps front suspension unable to raise, rear suspension raised, and unable to lower. Air suspension light on. Repair: Air suspension shocks Other “small” issues that came up over the summer. • Air suspension at time raises to Off-Road height 1 without being engaged. • Loud crackling sound in front end when braking, no issues with break response. • Rear seat belt does not buckle. • Infotainment system requires reset, systems shuts-off sporadically. • In dash display when it map guidance mode is on, at times goes blank during navigation • Leak at passenger side window/door 68 days until last major incident 4th Problem: Oct 6 – TOW EVENT – Again, the vehicle stopping in an active intersection. Complaint: Vehicle on road travelling and lost all power, throttle, brake control, all systems shut off. Unable to engage hazards, unit started smoking – tow truck driver unable to engage neutral without manually forcing the vehicle. Repair: Service Manager advised, they could not start the vehicle, needed a new starter, alternator, batteries and an ENTIRE NEW TRANSMISSION! During this whole ordeal, I’ve had trips disrupted, and multiple loaner vehicles. This brand new Jeep was in the shop for more than 120 days, over 8 months. Since the last repair, the dealer as well as Stellantis has gone silent because everything was a warrantable repair and where I live there are no lemons laws. I’ve since gotten rid of the vehicle, taking a loss, but if you have no confidence in the vehicle you’re driving, get rid of it.
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2025 Jeep Grand Cherokee for sale near you
3 of 40 listings
- Limited 4dr SUVMSRP: $53,53019 mi away
- Limited 4dr SUVMSRP: $56,45519 mi away
- Laredo X 4dr SUVMSRP: $43,97019 mi away
See all 40 listings
jeep junk
J R Westerly, RI, 01/28/2025
2025 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
5 of 5 people found this review helpful
i purchased a new 2025 Jeep Grand Cherokee in December 2024. After driving only 800 miles, it stopped running. AAA brought it to my nearest Jeep dealer for repair. Three weeks later, it is still not fixed. A Jeep trouble shooter tech could not figure it out either. I want to trade it in and contacted Jeep customer service for help to pay for the new trade in, but they refused to give any compensation. Overall Jeep has been a good product, but if you get a bad one, you are on your own with no help from Jeep. Very disappointed!!
Noisy transmission, noisy cabin
Paul C, 05/31/2024
2024 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
8 of 9 people found this review helpful
This is my second JGCLtd. I had a 2018 which was fabulous and assumed the 2024 would be the same. WRONG! The cabin noise is on the highway is brutal as if insulation or sound proofing was eliminated. Also, the transmission has a funny sound when in D at a stop light. If placed in N, that clicking sound disappears but if placed back in D it starts again and at times can be quite loud.......Definitely a cheapened version with no lock on gas lid, dash controls are confusing whether they should be in on or off position, and the rid is not as comfortable as the 2018. If these issues cannot be addressed the vehicle will be traded in sooner rather than later.
Worst vehicle and worst company
David, 01/19/2025
2025 Jeep Grand Cherokee Summit Reserve 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 4 people found this review helpful
I ordered a brand new fully loaded Grand Cherokee L and was so excited about it. The vehicle did not work properly the day i picked it up and it was in the show getting fixed monthly. Electrical problems, mechanical problems and once they had the vehicle for a month trying to g to repair it. Jeep would not replace my lemon so i sold it for a huge loss 14 months after i bought it. Jeep company will never, never see a penny from me again. Lithia also will never again make a dime off me. A friend of mine also had an identical experience with the exact same vehicle and dealership. One star is one too many for that piece of junk.
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