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Used 2020 Lexus UX 250h Consumer Reviews

4.2 out of 5 stars
44 reviews

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We have a limited number of reviews for the 2020 UX 250h, so we've included reviews for other years of the UX 250h since its last redesign.

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Pros
Cons
4 out of 5 stars

Want a Car or SUV? Lexus UX lets you have both.

Chris, 05/18/2019
2019 Lexus UX 250h Luxury 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
58 of 58 people found this review helpful

I first drive the regular UX as a loaner vehicle when I was getting service. I did not like the drive at all. Felt like a lower end vehicle's powertrain. Nothing about it said luxury. When I heard they had the hybrid model coming with AWD, I had to give it a test. I've always owned sedans or sports coupes. Didn't consider SUV's because I love the driving dynamics of well built cars and worried I'd lose that with an SUV. This UX hybrid crossover fits the bill nice. Great handling, quiet, and comfortable. Very smart of Lexus to make the hybrid model AWD standard with that electric motor boost. You REALLY feel the difference. That low end torque makes the car a fun drive. I had an IS 200t before. Though it was a "faster" car the turbo lag was always a pain. With the UX hybrid, you lose speed but have the instant power. The fuel economy is the cherry on top!! It comes loaded with tons of safety tech adding to the comfort of the car. The backseats are pretty tight and the cargo isn't huge (although way better than the IS). The front columns are pretty big so you do get some wind noise there going above 65 mph. Overall its fun, practical, beautiful, comfortable. Nice job on this one Lexus.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Love my 2019 Lexus UX 250h

Ladytestarossa, 08/08/2019
2019 Lexus UX 250h F SPORT 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
23 of 23 people found this review helpful

I've owned my 2019 Lexus UX 250h F sport for 4 months now and love it. It feels like I'm driving a sports car, not an SUV. It hugs tightly to the road and handles great. The complaints about the small interior are valid but I knew that when I bought it knowing that most of the time I'm the only one in the vehicle. The reason I'm only giving 4 stars is the gas mileage. All the other reviews I've read people say they are getting around 40 MPG in the city. I'm lucky to get 32 even when I'm being extra conscious of my driving habits. I live in Colorado and there are very few level streets. I'm going up and down all the time so I don't know if that has anything to do with it. Overall I'm very happy with my purchase. I feel as though I got a good value when comparing features and cost to other luxury brands in this class.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Very pleased!

Tim from Philly , 02/21/2020
2020 Lexus UX 250h 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
70 of 74 people found this review helpful

I waited a month before posting my review. We purchased the UX250h with premium trim. We are delighted. We can't believe we're in a Lexus at this price point. The interior is gorgeous and loaded with amenities. Synthetic leather is great! The rear cargo section is indeed smaller because the battery pack is below the cargo area. But we're out of family mode, no longer driving around the boys, so it works for us. Plenty of cargo space with back seats folded down. MPG is less than advertised. Isn't it always? I'm getting between 34 & 35 MPG in the city and 33 on the highway. My biggest concern was the acceleration, based on the reviews. I don't get it! Plenty of guts to merge in traffic. If you really like some giddy up, there is an easy to access "sport" mode right near your right hand that gears up the transmission and gives EXCELLENT acceleration on demand. My second largest concern was widespread complaints about infotainment interface. With respect, all I can say is you might find it weird simply because you never used it before. It works like a mouse pad. I got the hang of it in 15 minutes. Now I hardly ever use it because integrated Android Auto lets me command almost every thing with my voice. Oh. One minor disappointment. If you are an Android user, there is no Lexus navigation app. That took me about 10 days and a trip back to the dealer to learn. But with integrated Android Auto, that's no big deal.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Sporty and luxurious hybrid

Pam, 07/22/2020
2020 Lexus UX 250h Luxury 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
18 of 18 people found this review helpful

It's my fourth Lexus so that's a good indication that not only are the cars very well built and safe, they are really attractive. I want a smaller car with a hatchback and this new one has AWD unlike my previous car the CT200h, which I also really liked.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

So far so good

Woody, 06/03/2019
updated 12/05/2019
2019 Lexus UX 250h 4dr SUV AWD (2.0L 4cyl gas/electric hybrid CVT)
46 of 49 people found this review helpful

I bought my UX hybrid about a month ago. It was the least expensive vehicle I could find that had every essential feature I wanted: hybrid, AWD, rear cross traffic alert, blind spot monitor, and individual tire pressure display. It has tons more features and can even drive itself, at least for a minute or so until it begins to get concerned and alerts you. An unexpectedly great feature is that it will show you the last speed sign it saw, although it doesn’t read the “small print” such as school hours for reduced speeds. One of the reviewers here said old folks shouldn’t buy this car because of all the advanced tech features, but I’m an old person and feel just the opposite! Give me all the tech features possible! My sales person and the dealer’s tech expert were very patient in explaining all the features and I still call them on occasion. I’m getting about 42 mpg. My wife and I took it on a 1,000+ mile journey recently and it was more comfortable as a touring car than her 2014 Lexus 300 hybrid! The only thing that has disappointed me is the range - it’s maybe 450 miles. That’s not too bad since that’s further than I would want to drive without a “pit stop” anyway. Looked very hard at alternatives and almost bought the new RAV4 hybrid, but it was actually more expensive (the dealer had installed a GPS locator for about $1700; my UX hybrid has a locator system that I presume was factory installed) and only informed you when tire pressure was low, not the actual pressure. Sorry, but I’m done with that. Fast forward 8-9 months: love car! I would definitely buy it again. Best features: safety features, long distance comfort, Lexus service. Worst: noisy inside (is it the run flat tires? Lack of sound insulation?), track pad controlling display can be a bit difficult, lack of range.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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