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Used 2016 Mercedes-Benz C-Class Consumer Reviews

4.3 out of 5 stars
38 reviews

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Pros
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5 out of 5 stars

A great car

Paul Schroeder, 10/10/2016
2016 Mercedes-Benz C-Class C 450 AMG 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 7A)
47 of 47 people found this review helpful

This is a great car. We previously had a 2014 C300 4Matic. I would frequently tell my wife that what that car needed was more horsepower and a quicker shifting transmission. This car has both. The transmission shifts in an instant (almost as good as Porsche's PDK) and rev matches downshifts. The handling is sharp and the steering is precise. The ride is good for a car with these sporty characteristics. The seats are comfortable and the interior is very high quality. The nav system is far superior to the one in our prior car (which I rarely used, preferring Google Maps in my phone). I highly recommend this car, especially to those who might be considering an S4 or a BMW M sport line car.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Happy every time I drive it

Russell, 02/27/2017
2016 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 7A)
26 of 26 people found this review helpful

A perfect balance — favors luxury / comfort, but handles well. I keep discovering touches that are just done right, additional conveniences. "Exceeds expectations" as HR would say. My last car was a Lexus GS430. This is almost as quick but much better mileage, more luxurious inside and of course more modern gadgets. Of course I always want faster acceleration *and* better mileage; the C300 is a great balance and competitive with other modern cars. I got the Airmatic and love the controlled but compliant ride — the adjustment from comfort to sport is noticeable but not huge; can't say how it compares to the steel suspension. Distronic is fabulous — would never again buy a car without this feature. Lane Keeping Assist is a far cry from "auto steer" (it's called "assist" for a reason). But in stop-and-go traffic these two systems work together and follow the car in front almost perfectly, hugely reducing the stress level of those situations. I wanted something smaller than the GS but with the same room for me (6'5", 175 lbs), and the C300 delivers. The seats and driving positions are great (no sunroof — didn't want to give up that extra inch of headroom). I test drove against current GS, BMW 3 and 4, and Infiniti Q50. The C300 was the hands-down winner for me, and I have no complaints. Buying was also painless — I configured a build here at Edmunds, emailed the result and "True Market Value" to MB San Jose (now part of Auto Nation), and they ordered it for me. No hassles, everything done as promised. My biggest reservations were based on having owned an SLK 250 — which was a super fun top-down cruiser but had a lot of drawbacks as daily transportation — seat comfort for long trips, highway noise, turbo lag + low seat / long hood / quick steering made it hard to drive on narrow roads with confidence. The C300 has none of these problems: more predictable handling, better seating position for both winding roads and interstate cruising, almost no turbo lag (which together with the excellent transmission programming means I never miss the traditional shift lever or need the shift paddles — they're a nice toy). And more refined COMAND. I keep finding details: the fact that the trunk hinges have their own pockets so they don't crush cargo. And the folding box that stows under the trunk floor. Etc. I love this car. I've owned Audi, Volvo, Ford SHO, MB, and Lexus and was pretty happy with all of them, but this is by far my favorite car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Finally...a Mercedes With BMW/Audi Handling

Michael C, 11/09/2016
2016 Mercedes-Benz C-Class C 450 AMG 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 7A)
29 of 30 people found this review helpful

This is my second Mercedes, with the last one being an E550. I've long admired Mercedes for quiet, comfort, and engineering, and in some instances, performance (such as that E550). None, however, have been road handling champs. Even this model's big brother, the C63, is notoriously tail happy. That has now changed. Put this thing into Sport+ mode and it will stick to anything, and in wet or dry conditions. Want the more traditional Mercedes ride? Comfort mode is just the ticket. More than any car I've driven, the difference between these are akin to driving 2 different cars. The interior is simply superb with respect to materials, just as you would expect from Mercedes. There's been a fair amount of criticism of the 'stuck on' nav display, and I confess that I had my doubts about it - prior to actually seeing the car. In practice it is far less obtrusive than it appears in photos, where the typical shot suggests that it might be in the line of sight of an average driver. That is definitely not the case. I am only 5'8", and it causes no problem whatever. In addition, the quality of the display itself is excellent. Would I rather have, say, a pop up type of display? Sure, but in the end it's nothing more than a minor, inconsequential factor. One more small complaint...the transmission can seem to get a bit confused at times. At least one professional review made a point of this. I don't notice the problem until I get into stop and go traffic, when it seems to anticipate a shift into a higher gear just as I'm lifting my foot to brake. I'm fortunate not to drive often in such conditions, but it's worth noting for those who do. And finally, a word about the performance. This car will move fast when asked, pure and simple. Mercedes claims 0-60 times at 4.9 seconds, I believe. That is pessimistic. I've timed it on numerous occasions at 4.5. Perhaps equally importantly, acceleration from 60 to 80 mph seems to take no time at all - and it sounds good getting there. My one comment is that the exhaust note is not as satisfying as that of the older E550. That's not a complaint...nothing sounds like a big V-8. My wife has said that I now have a cheetah rather than a lion. I find the analogy to be apt. In summary, this is simply the best all around car that I've owned in over 40 years of driving. It's the rarest of all cars - a seriously comfortable daily driver that turns into a beast (a well-behaved one) at the touch of a button.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Think twice before buying a 2015 or 2016 C-class

Peter C, 08/21/2021
2016 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 7A)
14 of 14 people found this review helpful

I totally loved my 2016 Mercedes C300. I kept it in pristine condition inside and out. It had 43,000 miles but was over the 4 year warranty by one year. I didn't get an extended warranty which costs 5K for 2 years. I figured it would take a few issues before getting up to that 5K level, so I took my chances. Overall a great car and I was thinking about trading it in for a new 2021 C300. Then the bottom feel out of that idea when the car engine light came on and the power was reduced to less than half. To make a long story short, Mercedes said I needed a new engine. Apparently, the piston rod let loose and crashed into the top of the manifold crushing the sparkplug. I got quotes of 15K to 17K to replace the engine by Mercedes service. After speaking with 2 different Mercedes service managers, they each said that the 2015 & 2016 C-300s had a defect in the engine and was affecting many cars. This is totally a defect where the piston rod attaches to the camshaft. After some research, I think the problem is the cuff joint. I spoke to Mercedes corporate and got nowhere. No extended warranty - no help from them. I just feel that a Mercedes engine should last more than 43K miles. SO BE AWARE before buying a 2015 or 2016 Mercedes. If you want to deal with a company that doesn't feel they owe you anything when a major failure happens to their car with such low mileage (regardless of the lack of warranty) be my guest. I have a 10 year old Toyota Prius that hasn't had a problem or work done on it other than routine oil changes and a new utility battery (not the hybrid). I refuse to buy another Mercedes product and wound up buying a new BMW 330i which is a fantastic car. Luckily the used car prices went way up in the summer of 2021 and I was able to get $7500 as a trade-in toward the Bimmer. The value of the car, which was loaded with almost every option was worth about 26K. If it had happened earlier, before the used car prices went up, the C300 would have been worth less than the cost of replacing the engine at which point I would have just given the keys and title over to the Mercedes dealer with nothing but memories and my empty wallet. SHAME ON MERCEDES FOR SELLING CARS WITH KNOWN INFERIOR ENGINES. I'll never buy a Mercedes again!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Hard to find fault in a Mercedes!

Steven Polaski, 10/22/2018
2016 Mercedes-Benz C-Class C 300 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7A)
14 of 14 people found this review helpful

I haven't been happier in anything I have purchased prior to the C300. It's exactly what you would expect out of a luxury car, making the driving experience effortless aided by Rain Sensing Wipers, a quiet and comfortable ride, and brisk acceleration. The front seats are the best I've ever sat in and the I get compliments on the Burmester sound system whenever anybody rides with me. Blind Spot Assist is a must have and I will never have another car without it or the standard Collision Prevention Assist Plus. Navigation system is very reliable and works well. The controls take a few weeks to master but prove simple with the shortcut buttons, though I never use the touchpad. I have zero reservations with this vehicle and am 100% satisfied in my purchase.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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