2020 Mercedes-Benz C-Class Review

Name: 2020 Mercedes-Benz C-Class Review
Brand: Mercedes-Benz

Price Range: $18,999 - $55,990

2019 Mercedes-Benz C-Class AMG C 63 S Sedan Exterior Shown

The 2020 C-Class delivers respectable performance, impressive comfort, and a luxurious cabin loaded with advanced technology. A wealth of options means you can tailor the car to taste, but those options can add up quick. At a certain point, the Benz's traditional rivals start to look like better values. But there's no denying the Benz's attention to quality and the gravity of its elegant, old-school luxury feel.

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2020 Mercedes-Benz C-Class Review

by the Edmunds Experts

What's new

A few previously optional features are now standard
Part of the fourth C-Class generation introduced for 2015

Cost to Drive^{Cost to drive estimates for the 2020 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.53 per gallon for premium unleaded in Texas.}

Monthly estimates based on costs in Texas

$152/mo

$141/mo

Avg. Midsize Car

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Reliability Ratings by RepairPal

4/5Above Average

#20 out of 68 among Luxury Midsize Cars

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Mercedes-Benz C-Class from 2008-2022.}

$559/yr

vs. $607/yr
for Average Luxury Midsize Car

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

1.06x/yr

vs. 1.36x/yr
for Average Luxury Midsize Car

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

vs. 10.5%
for Average Luxury Midsize Car

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Mercedes-Benz C-Class Owner Reviews

4.4

36 reviews

5(72%)

4(11%)

3(8%)

2(6%)

1(3%)

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Most Helpful Owner Reviews

Silver and Red Beauty

Joseph ATX, 10/27/2020

2020 Mercedes-Benz C-Class C 300 4MATIC 2dr Convertible AWD (2.0L 4cyl Turbo 9A)

I’ve had this car for over a year. I had to order the car to get silver with a red interior and top with the driver assist package. It’s a very comfortable car. I took a 4K mile road trip as soon as it arrived. On the road it got 32 to 33 mpg. The ride is smooth and the acceleration is good. The driver assist package has some nice features. I got it mainly for adaptive cruise control. … Mercedes makes it hard to get and expensive - driver assist requires the navigation package. There have been no mechanical issues in the past year. One complaint is the trunk can only be opened with the key fob or a release inside the car. Another is the ventilated seats are not cooled. They only blow air through the seats that is the same temperature as the air in the car making it a useless feature on a warm day with the top down. Overall I am pleased with this car and plan to drive it many years. I've had the car just over 2 years. There has only been one problem beyond regular maintenance. When putting the top down the cover that closes over the top was not going all the down. The local dealer lubricated the parts associated with lowering the top. That fixed the problem. It has worked perfectly since. Insurance is expensive. Before buying the car I had read that was the case with the C class. It cost more to insure this car than the two cars we had before this one (228i convertible and Golf R). After two years I am still happy with the car and will continue to drive it for many years. Edmunds is asking for an update at 2 years and 9 months. The starter battery had to be replaced. We don't put a lot of miles on the car. Mercedes told us we should drive more. The problem with the cover over the top closing completely came back. This time Mercedes replaced various cables in the top and the top liner. It has worked well since. Both the battery and top repair were under warranty. After almost 3 years I still enjoy driving this car. Edmunds is asking for an update at almost 4 years of owning this car. There have been no problems during the last year. I am still very satisfied with the car. It's been 5 years and Edmunds is asking to update my review. I've had no problems with the car since the last review. It's a low mileage car at 29K miles so far. I am satisfied with the car. After 5 years I usually want something different but I don't feel that way about this car. I will keep it for several more years. It is still beautiful in silver and red.

Love this car

Patti, 11/11/2020

2020 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 9A)

This is my second c300 and I love this car. It’s not to big but has plenty of room for adults in the back seat. It has great, luxurious options, great acceleration, plenty of space and love that the back seats fold down when you need extra room

Classy Mercedes-Benz

Bertha , 07/27/2020

2020 Mercedes-Benz C-Class C 300 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)

Smooth ride, many awesome features plus luxurious at the right price!

Great sportscar

KOLBY, 04/09/2020

2019 Mercedes-Benz C-Class C 300 2dr Convertible (2.0L 4cyl Turbo 9A)

Don't be fooled by the 255 Hp. This car is peppy, and fun to drive, (This opinion from a MKZ owner with the 400hp engine.) This little coupe pushes me back into the cozy leather seats, everytime my lovely wife floors the fun pedal. Build quality is excellent, everything works as it should and everyone at Temecula MB was Awesome!

We have a limited number of reviews for the 2020 Mercedes-Benz C-Class, so we've included reviews for other years of the C-Class since its last redesign.

See all 36 reviews of the Mercedes-Benz C-Class

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2020 C-Class Highlights

Type:

Sedan

Trim:

C 300

Base MSRP Excludes Destination Fee	$41,400
Engine Type	Gas
Combined MPG	28 MPG
Cost to Drive	$152/month
Seating	5 seats
Cargo Capacity All Seats In Place	12.6 cu.ft.
Drivetrain	rear wheel drive
Warranty	4 years / 50,000 miles

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Safety

Our experts like the C-Class models:

Active Brake Assist: Warns the driver audibly and applies the brakes if it senses a front collision.
Surround-View System: Gives a 360-degree view of the car for tight parking lots and spaces so you can avoid striking objects or pedestrians.
Active Blind Spot Assist: Senses when a vehicle enters one of your blind spots. Can warn the driver and even help steer the C-Class.

NHTSA Overall Rating

The National Highway Transportation Safety Administration offers independent analysis.

Frontal Barrier Crash Rating
Overall4 / 5
Driver5 / 5
Passenger4 / 5
Side Crash Rating
OverallNot Rated
Side Barrier Rating
OverallNot Rated
DriverNot Rated
PassengerNot Rated
Combined Side Barrier & Pole Ratings
Front SeatNot Rated
Back SeatNot Rated
Rollover
Rollover4 / 5
Dynamic Test ResultNo Tip
Risk Of Rollover11%

IIHS Rating

The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.

Small Overlap Front Driver-Side Test
Good
Small Overlap Front Passenger-Side Test
Good
Moderate Overlap Front Test – Original
Good
Moderate Overlap Front Test – Updated
Not Tested
Side Impact Test – Original
Good
Side Impact Test – Updated
Not Tested
Roof Strength Test
Good
Rear Crash Protection / Head Restraint
Good

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2020 Mercedes-Benz C-Class Review

Price & Payment

2020 Mercedes-Benz C-Class Review

What's new

Cost to Drive^{Cost to drive estimates for the 2020 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.53 per gallon for premium unleaded in Texas.}

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Mercedes-Benz C-Class Owner Reviews

Most Helpful Owner Reviews

Trending topics

Silver and Red Beauty

Love this car

Classy Mercedes-Benz

Great sportscar

2020 C-Class Highlights

Safety

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2020 Mercedes-Benz C-Class Review

Price & Payment

2020 Mercedes-Benz C-Class Review

What's new

Cost to DriveCost to drive estimates for the 2020 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.53 per gallon for premium unleaded in Texas.

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Mercedes-Benz C-Class Owner Reviews

Most Helpful Owner Reviews

Silver and Red Beauty

Love this car

Classy Mercedes-Benz

Great sportscar

2020 C-Class Highlights

Safety

People who viewed this also viewed

Related Used 2020 Mercedes-Benz C-Class info

Vehicle reviews of used models

Shop similar models

Shop used vehicles in your area

Popular new car reviews and ratings

Research other models of Mercedes-Benz

Research similar vehicles

Other models

Join Edmunds

Cost to Drive^{Cost to drive estimates for the 2020 Mercedes-Benz C-Class C 300 4dr Sedan (2.0L 4cyl Turbo 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.53 per gallon for premium unleaded in Texas.}