The GLC is one of our favorite small luxury SUVs. It offers smooth and efficient power, a classy interior, and plenty of helpful technology features. The latest GLC has also gotten more expensive, however, and some other competing SUVs provide better value.
Even though it's been on sale since the 2016 model year, a strong foundation and continual improvements mean that the Mercedes-Benz GLC still outshines many of its newer competitors. In fact, the GLC has only just recently been beaten at the top of our rankings of small luxury SUVs, with the Genesis GV70 edging it out to take the title for 2022.
That underlines the well-rounded ability of this compact SUV, and Mercedes is building upon these strengths with its upcoming replacement. Given the runaway success of the current model, it may come as no surprise that the changes for the redesigned GLC are incremental rather than radical. The new 2023 Mercedes-Benz GLC promises greater interior and trunk space, improved refinement, and a more expansive choice of infotainment and entertainment technology, as well as enhancements to the suite of standard and optional driver aids. We recently got the opportunity to test-drive a prototype version at Mercedes' winter testing facility in Sweden.
How does the GLC drive?
Just one engine is coming to the United States in the new GLC 300. It's a turbocharged 2.0-liter four-cylinder engine with a 48-volt mild hybrid system. The new powertrain makes 258 horsepower and 295 lb-ft of torque. Power is routed through a nine-speed automatic transmission to either the rear wheels or, in the GLC 300 4Matic, all four wheels. The major boost in torque is due to a 48-volt mild hybrid system that incorporates a starter-generator into the nine-speed automatic transmission. That'll help boost fuel economy by allowing the engine to shut off and coast under light loads.
In addition to the standard mild hybrid, Mercedes-Benz will offer as many as three different plug-in hybrid (PHEV) choices. One will be a diesel plug-in hybrid not sold here, though the other gasoline models will likely be shipped stateside. The standard PHEV will likely be badged GLC 300e, with its electric motor boosting the four-cylinder engine by adding 135 hp and 324 lb-ft. The second PHEV is likely to be a sporty Mercedes-AMG model, its hybrid drivetrain tuned more for performance than economy. Mercedes hasn't confirmed which PHEVs are coming to the States, but we'd be surprised if a high-power AMG variant and the GLC 300e never made their way to our shores.
Our test of the GLC was of an early preproduction prototype, driving on ice and compacted snow, and it's powered by the diesel that we won't get here. Therefore, our findings won't be comprehensively applicable to the U.S. model. Still, we were immediately struck by the exceptionally quiet cabin, which was almost totally isolated from engine and exterior noise. The sense of calm was impressive, and it's partially thanks to a new noise suppression matting that Mercedes-Benz uses in the transmission tunnel.
Our test GLC had the optional air suspension, which adds rear-wheel steering, and the ride was nicely composed, even on the rough, hard-packed snow of the test area. Perhaps more important, it rode with similar composure from our perch in the passenger seat on the roads leading to the test area. The steering was light and accurate, with maneuverability around tighter bends and stability at speed both aided by the optional rear-wheel steering system. Driving it in Comfort and Sport modes on the slippery surface demonstrated just how well integrated the traction and stability systems are. The unobtrusive assistance in the Comfort mode allowed easy progress, while the systems' higher thresholds in Sport revealed the chassis' inherent balance and sure-footed stability. We're familiar with the nine-speed automatic from its installation in other Benzes, and it proved just as slick and quick in its shifting here as in the closely related redesigned C-Class.
How comfortable is the GLC?
The new GLC's wheelbase only grows by half an inch, and while that's relatively small, it does manifest inside as a more spacious cabin. The effect, in the rear seats in particular, is enhanced by the narrow shoulders of the front seatbacks, which give rear passengers a good view through to the front. Headroom and legroom are decent in the front and two outer rear seats, with the middle seat more appropriate for children or smaller adults.
The impression of comfort is further bolstered by the aforementioned quiet of the interior in the tough conditions of our test drive. We'll need to test it on the road to be absolutely certain of these impressions, but based on our early drive in the GLC, it'll be even more serene than the very comfortable outgoing model.
How's the GLC's interior?
As a prototype, the GLC we're driving and riding in is wearing interior trim coverings to keep things secret until its official reveal later this year. It's not able to cover everything, though, and with so many of the functions, both drive- and comfort-related, contained within the large central screen it has to be uncovered while we drive it. What's obvious is that Mercedes-Benz has lifted the GLC's interior pretty much entirely from the new C-Class, which is no bad thing. That means there's a 12.3-inch digital instrument panel, which offers a wide range of configurability to suit your preferences. There's also a 11.9-inch vertically oriented screen situated between the driver and passenger.
The interior materials and equipment will change as you climb the range from the base-model GLC 300, with the AMG model certain to get more sporting seats and trim. Visual packages such as the AMG Line from the existing GLC are likely to continue to be offered. We'll confirm the GLC's interior specification and options when we sample a production model at the launch later this year.
How's the GLC's tech?
Connectivity, entertainment, infotainment and convenience features are all enhanced for the 2023 Mercedes-Benz GLC. Featuring the second incarnation of Merc's impressive MBUX interface, that central touchscreen contains everything from augmented reality-enhanced navigation to an Energizing Coach that alters several interior functions to promote well-being on a journey. Much of that tech is optional, and Mercedes-Benz has yet to confirm standard equipment, but connectivity via Apple CarPlay and Android Auto will likely be standard across the range. One of the more interesting features is a 360-degree parking camera, which also shows what's under the body when using the off-road driving mode, to help when driving the GLC on a trail.
The control of all that tech is well integrated, with all key functions easily accessed via the large central touchscreen, with submenus for lesser used functions proving relatively quick and easy to find. The new steering wheel incorporates touch control surfaces allowing further control of many functions, as well as what's displayed ahead of you on the digital instrument screen. If that's too much trouble, saying "Hey Mercedes" and asking it to turn up the heat, change radio stations, call Mom or execute other commands works pretty slickly, too. There are improved driver aids as well such as expanded functionality of traffic sign recognition, an automated parking system and a trailer assist function.
How are the GLC's storage and towing?
The previous GLC's storage capacity of 19.4 cubic feet wasn't exactly class-leading. The new version's cargo area grows to 21.1 cubes, which is still bested by many of its rivals.
Towing figures haven't been released yet, but it's not unreasonable to expect the new GLC to be broadly similar to the existing model, which again trails the best of the competition. If it's not big, capacious or able to tow as much as you'd like it to, Mercedes-Benz's salespeople will happily point you in the direction of the GLE, though for most small families, the GLC's practicality won't be found lacking in too many areas overall.
How economical is the GLC?
Since we only drove a prototype, we cannot provide any official fuel economy figures. What we can say is that with the adoption of that 48-volt mild hybrid tech with the integrated starter-alternator in the automatic transmission, the new GLC should return better gas mileage and emit fewer particulates than the car it replaces.
Edmunds says
The current GLC has been a consistently strong performer against its competition, though it has been recently dethroned by the Genesis GV70 in the small luxury SUV class. Based on our limited test drive of the redesigned model, the 2023 Mercedes-Benz GLC might have what it takes to snag the crown once more.
Cost to DriveCost to drive estimates for the 2023 Mercedes-Benz GLC-Class GLC 300 4dr SUV (2.0L 4cyl Turbo gas/electric mild hybrid 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $4.21 per gallon for premium unleaded in Michigan.
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Mercedes-Benz GLC-Class from 2008-2022.
$624/yr
vs. $602/yr for Average Luxury Midsize SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).
0.54x/yr
vs. 1.09x/yr for Average Luxury Midsize SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).
5.8%
vs. 9.4% for Average Luxury Midsize SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
I bought in July 2023 a 2023 GLC 300 4Matic with Pinnacle Trim, AMG line w/ night package, Driver Assistance package, and Panoramic roof. I was relatively happy driving it for a few days until a whining sound started to be very noticeable in the 7th & 8th gears. I bought it back to the dealership and the technician was very good in his preliminary diagnosis that it could be coming from … the rear differential. His initial diagnosis was confirmed when they had it closely examined at the shop. Very disappointing for a brand new luxury car and a Mercedes Benz at that. They ordered a replacement rear differential from Germany. The car was in the shop for about 2 weeks. Unfortunately, the whining sound is still there albeit not as loud as before but it also now shows at the 4th gear in addition to the 7th & 8th gears. There are also other things that I am not happy with: (1) wireless charger does not always work; (2) camera mode comes on at traffic lights taking over the screen; not good if you are using the navigation; (3) camera makes a loud opening or closing sound even if the camera is not needed (according to the technician it was designed by MBenz as such possibly to prevent it from freezing during winter; but it is summer at this time); (4) Panoramic roof does not have a solid inside cover. Sunlight filters in through the woven inside cover; (5) The wiper movement is not smooth. It is jerky. There were also 2 instances where I got a message that the 12V battery needs charging (this happens on a brand new car?). The car has a lot of "bells & whistles", which is probably good, or bad if they are not all working properly. The ride, however, is luxurious and quiet. I noted that there is a little lag on acceleration, and there is no notable difference between comfort and sport modes.
This was my first Mercedes as I have been driving BMWs for 15 years. I probably should not have traded in my 2019 BMW X3. I wanted a newer car and unfortunately because of the semi-conductor supply issues some options that I had in my 2019 BMW X3 were not available in the 2023 model. I should have waited for the 2024 X3 model in case they would all be available by then.
Update: 3/12/2024
I have had 4 instances where the car does not start. Different warning signs keep on flashing (12V On board electrical system service required; service required, do not change transmission position; active parking assist & parktronic in operative; active blind spot assist inoperative; active brake assist functions currently limited). The car cannot be locked at this stage. I had to wait for some time (30 minutes to 1-3 hrs.) before the car eventually was able to start. The car dealership cannot seem to find the cause. They informed me on 2/1/2024 when the car was last checked that a system update was in development but to-date there is no news on this. There is also a recall on this model involving the fuse box that needs to be replaced (in which systems might become inoperable, the car might lose propulsion without warning, or the instrument cluster might be impaired increasing the risk of crash & injuries; also the risk of fire cannot be ruled out).
As previously mentioned, the rear differential was replaced, but the whining sound is now again getting louder and prominent in more number of gears.
I have never owned or leased a car where I have experienced so many issues and inconveniences. For a brand new and luxury brand at that, it is a huge mistake, disappointment, and regret as to why I ever switched brand from BMW. Stay away from this car.
I traded in my 2016 Lincoln MKX, which I absolutely loved, for a new GLC, mainly because I wanted better gas mileage than the 21MPG I was getting with the MKX. That was two months ago and I've put less than 1K miles on the GLC since I purchased it, so this review is based on that limited experience. Overall, I've been pleased with the GLC, although it has taken time to adjust to its … quirks. I read lots of bad reviews from other buyers, so I was a little hesitant to make the purchase, but I figured the new car warranty will cover any defects, at least for the first four years. I purchased the GLC over its rivals for four primary reasons: 1. I had never owned a Mercedes, and at 62 years old, I figured it's about time. 2. The $57K sticker price was similar to other cars I had tested, including a Kia Sorrento plug-in hybrid and a Mazda CX-90 PHEV. 3. After three test drives in the GLC, I really liked the comfort, the size and the elegant look, inside and out. 4, The GLC had a higher EPA rating than any of its rivals. And, that's where I'll start. So far, I've been averaging over 30MPG, which is outstanding, and much higher than the EPA rating of 26MPG combined. I normally drive in ECO mode and keep my speed under 70MPH. On a recent two-hour drive, I was actually getting 37MPG! The GLC uses a mild hybrid system that works smoothly and efficiently. You can take your foot off the accelerator and the hybrid system will let the car coast at a steady speed, which happens smoothly and quietly. The overall stop/start system is refined and unobtrusive, simply one of the best I've ever experienced. The seat comfort and driving position are also top-notch. Despite the compact size, there's plenty of elbow, leg and head room in the GLC. Another highlight is the Burmester sound system, which is impressive in its rich sound and dynamic range. The dash displays are colorful and vivid with distinct markings, and are visually appealing. The ambient lighting is beautiful and highly customizable, but mine is supposed to have the "enhanced" version (the Exclusive trim) but it was deleted, probably due to a chip issue. That's a bit of a bummer. So, there's a lot I like about the GLC. As for dislikes, the first one I'll mention is the coarse-sounding engine. It actually sounds like a diesel at idle from the outside, although it's very quiet inside. It will probably prove to be a great engine, but it sounds loud and unrefined. The interior is mostly beautiful, but there is lots of cheap looking black plastic, which is a shame in an otherwise gorgeous interior. My biggest complaint is with the easy entry/exit system. On any other vehicle I've owned with this feature, the seat powers back when the engine is turned off and/or the driver's door is opened. Not on the Mercedes. I'm 5'8", so I have the seat somewhat close to the steering wheel. When the easy entry/exit system is activated, the seat actually moves forward a few inches, rather than rearward. I thought it was faulty, but when I consulted the owner's manual, it said the car will determine whether the seat should be moved forward or rearward based on where it is located on the track. The reasoning is that someone sitting in the rear seat behind the driver might be injured if the driver's seat were to move back and impede their space. I know, dumb, right? It's very annoying not to be able to use that feature. The only other somewhat negative I'll mention is that there isn't any special lighting when approaching the car at night. My Lincoln had a "welcome" lighting feature that was pretty and elegant. There are definitely features about the Lincoln that I miss. But, with time, I'm growing fonder of the GLC.
05/31/24 Update: After 10 months of ownership, and 5,300 miles, I sold the GLC to a local dealership. I really liked the GLC, but I didn't love it. Some of its quirks were maddening, such as trying to master the volume control. There are two "touch pads" to control the volume and I could never figure out how to adjust it by a small degree. It's a poorly designed control. Also, I found myself accidentally engaging the touch controls on the steering wheel quite frequently. I also didn't like the fact that you could hear the rear camera activating (it's hidden until it's activated) when slowing down or when at a stop. It was kind of annoying. Otherwise, the car was nice. I never had any serious problems with it, although it did have three recalls during that 10 month period. But, the services were covered under warranty and the dealer always provided a nice loaner car. I stand by my initial review. The car was very comfortable, quiet, and fuel-efficient, with a phenomenal sound system! Overall, owning the GLC was a good experience, but I don't think I would buy another Mercedes anytime soon, at least until they improve the controls.
Owned a 2016 for 4 years loved it. Only issue tire wear. So just purchased new 2023 glc. Drove one week loved it until wouldn’t turn over. Warnings on display 12 volt system needs repair. Every other warning came up also. Couldn’t get out of park to neutral to load it on flat bed. Finally got it to the Mercedes dealership in ft. Pierce Florida, has had the car for 3 days now and they … have no idea what is the problem. Purchased my first Mercedes in 1973. Never had this kind of issue. Could this be computer board software related? Had to check box mild hybrid, it is not
Update: service had for one week. Had to consult with an engineer don’t know from what country.Conclusion the battery was not grounded properly. Had to upgrade software also. Hope this problem has been put to bed.
I waited 12 weeks from the date of order to pick up my new 2023 GLC, and it was definitely worth the wait! I selected the Exclusive trim, Driver Assistance and AMG Line packages with several add-ons, and I could not be happier. My previous car was a fully loaded 2019 GLC 300, and it was unfortunately totaled in early February on a road trip. My first one was the favorite car I had ever … owned and it kept us so safe during our accident, so I knew I wanted a second one. I did not realize I would have to wait so long to get a new one but I am happy I did not settle for anything else.
The drive is sporty and smooth, and very quiet. It has a slight hesitation from a full stop which is fine. Once you take off it picks up very quickly and sport mode on the freeway is great. The upgraded electronics have been easy for me to understand after I read through the owners manual. One recommendation I have is to turn off the automatic speed change if you are using cruise control and happen to go through a construction zone. The cameras pick up the sign and slows the car down very quickly. I prefer to adjust to those situations manually.
The car feels a bit bigger and is so attractive and comfortable. It feels much more luxurious than my 2019 did, and in my opinion the upgrades are worth the price. Happy Shopping!
All-New 2023 Mercedes-Benz GLC 300 vs. 2022 Genesis GV70 | Small Size, Big Luxury
The small luxury SUV segment is one of the most highly competitive in the automotive industry, with big sales and bigger profits. The Mercedes-Benz GLC was once our go-to choice — until the Genesis GV70 swooped in and stole the crown upon its introduction for the 2022 model year. But now the GLC is new and improved, getting a full redesign for 2023 that includes Benz’s… latest luxury accoutrements and high-tech features. But are the changes enough to unseat the very excellent GV70 from the small luxury SUV throne? Find out with Edmunds’ Alistair Weaver in our comparison test above!