Used 2020 Mercedes-Benz GLS-Class Consumer Reviews
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Beautiful combined with no QC
John Gamble, 12/22/2020
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
41 of 41 people found this review helpful
The ride is absolutely stunning and the interior is downright beautiful. We love the tech and features... kids can’t get enough of the ambient lighting options. But there’s a catch. The build quality just plain sucks. We’re had the car for 2ish months, and it’s already spent 9 days in the shop. First, the high fan made a crazy loud noise. Then the rain sensing wipers didn’t sense rain. Now we have a window that sounds like it is going to fail when we roll it down. Also there appears to be a subtle fit issue on the rear bumper. These cars are built in the US, and I get the sense that they have no idea how to put them together. There is so much tech, and so many points of failure. I feel like we are going to have a very close relationship with the dealer over the life of this car. At least it’s pretty and drives well. Update on 1/4/2020 - Two more issues after getting the car back last week... a check engine light and a warning that the collision avoidance system is disabled because the sensor is dirty (the sensor does not appear to be dirty). A word to the wise... think long and hard before buying this car.
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Hey Mercedes!
Bret, 03/13/2020
updated 09/23/2024
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
37 of 37 people found this review helpful
I just bought this SUV so I am just learning all it can do. The coolest thing about it is the voice-activated commands. I’ve had earlier voice-activated interfaces but they didn’t work that well. This one works. If you have an Apple you’re familiar with Siri. Here you say “Hey Mercedes”. The voice says how can I help you? You say navigate to (wherever) and the navigation routes you to (wherever). You say turn on heated seats, the car turns on the heated seats. You say call (someone in your contacts), the call calls that person. Etc, Etc. Very Cool. Six month update: I still love the car. It gets great gas mileage for a big SUV. One odd thing I could do without is when the Nav route is programmed and you come to a turn, the dash shows the view in front of the car. So the dash shows the same thing as looking through the window. It’s kinda annoying and utterly unnecessary. Just came back from a coast to coast road trip in my GLS. I still like the car, but here a a few shortcomings: Nav system wanted to route us off the interstate and through the city to put us back on the interstate?? We ended up just ignoring the nav system and continuing on the interstate. This happened multiple times. Adaptive cruise control was very aggravating. On posted 70 mph interstates, I set cruise control @ 75 mph to keep with traffic flow. The car would often catch a signal and slow to 70 mph. Additionally, car would slow around curves. Both instances very aggravating as rest of traffic continued at constant speed. Finally, the steering seemed to get squishy, or loose when the cruise control was engaged. Not sure I would get adaptive cruise control again. Positives: very comfortable ride and 26 mpg. Two year update. I still really like the ride and comfort of this vehicle. The biggest annoyance I have is the Navi guidance. It often makes nonsensical routings. I previously mentioned how it would want me to get off the interstate to go thru the city just to get back on. Another example: I wanted to find a Home Depot. It found one < 5 miles ahead on the same street I was on. The Navi wanted me to turn right, jump on the freeway, exit the freeway to put me back on the street I was already on. I ignored the Navi, just went straight down the street. I do this often and let the Navi recalculate the route from my better route. For a system that has ‘learning’ capabilities, it’s pretty dumb. Google directions is much better and gives multiple routes to choose from. Update: don’t like how message appears ‘2nd row right & 2nd row left seats not locked’ when you have the 2nd row seats down. Message appears in place of odometer read out and you have to manually toggle twice (once for each seat) every time the car is started. Update: I've owned the vehicle 4.5 years now. I really enjoy it. I would recommend it to anyone looking for a luxury SUV. I would NOT recommend getting the adaptive cruise control. I was short sighted in not getting the towing package.
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2020 Mercedes-Benz GLS-Class for sale near you
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- GLS 450 4MATIC 4dr SUVMSRP: $39,48917 mi away
- GLS 450 4MATIC 4dr SUVMSRP: $33,90019 mi away
- GLS 450 4MATIC 4dr SUVMSRP: $43,745109 mi away
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GLS580 issue
GLS 580 owner, 12/22/2019
updated 06/26/2020
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
45 of 46 people found this review helpful
Our new GLS580 with just 108 miles is back at dealer with severe heat issue in center console. So hot, we were worried about fire. Very disappointed that it is now laid up till issue is found and resolved. Driving it was great, but short lived for now sadly. Update - false alarm, it turns out second row system was set at factory on high heat and the second row vents were closed so all the heat that goes under console could not get out. Stupid problem that was easy to resolve. This is our third GLS and WOW what a difference in ride and technology!
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Plastic parts that easily break....
Patrick, 11/14/2020
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
30 of 32 people found this review helpful
1. Rear seat stuck on day 1. In repair for 7 days 2. Hood latch broken on day 1. In repair for 7 days. 3. Coolant alarm went off on 3rd day. In repair for 1 day 4. 2nd row center console latch broke after 1 month. Still waiting for parts since 2 months ago. 5. Dealership (Mercedes Benz of Walnut Creek CA) was not forthcoming when I got delivery. Although the price was similar, the car sold to me was missing a couple of items I special ordered. I trusted they would tell me if my order wasn’t met. So if you custom order from this dealership, make sure you run through your checklist before signing. I made a mistake of trusting them to tell me it was incomplete.
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Superb
2020 GLS 459, 03/08/2021
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
12 of 12 people found this review helpful
Struggled with finding a replacement vehicle for our beloved 2013 Toyota Highlander that took the brunt of abuse from the dual kid booster-seat phase of our family life. Since we had bought the Toyota, I bought a CPO 2014 E350 sedan that we’ve had now for 4 years. The E350 was my first MB and has been a dream to own. So MB was at the top of my list for the Toyota replacement. Given cost, we shopped everything under the sun from $100k down. At the end of the day, only the 2020 GLS in second-row bench seat configuration would do. Nothing could match it in an overall satisfaction category. We now have nearly 20k miles on it, and have zero complaints. It’s a dream to cruise down the highway in, it’s super easy to navigate the Costco jungle, and with the combination of the turbo and 48v mild-hybrid system the 3.0 I-6 engine is deceptively powerful, there is truly 0% need for the V8 unless of you just want to have it. But note, one of the differences is weight between the two engines. The I6 configuration feels almost tossable and easy, not lumbering and heavy, even though it is a very heavy vehicle. We average about 24mpg fully loaded down on the highway. We had one “assembly” issue with the drivers window motor. But considering the car is totally new from the ground up, and the boys and girls in Alabama were trying to build them during a freakin’ global pandemic lockdown - I cannot complain as MB fixed it with absolute ease. I also have one of the first Mk7 VW GTI’s produced from the Mexico factory (2015) and it too had a couple of minor glitches to correct, which they did early and it’s been perfect for 6 years and counting now. End of the day, if the GLS is in your eyesight, then it’s going to be tough to beat it. I personally recommend the 21” wheels as they really make the car look great. We’ve not had any issues with our wheels and we’ve hit some nasty potholes already. True, the factory tires (p-zero) won’t last much past 25k on normal driving, but they can now come with Michelin too, which have tread warranty coverage to 40k. We will be replacing ours with the Michelin’s this year We get compliments from many over the car. Lots of interest in it from the luxury SUV crowd, and MB fans in general. We will be having this car for a very long time because there is just nothing else out there that we like as much. The tech is great. Yeah takes a day or two to get used to it all, but once you’re past that, it’s just second nature to use it on the fly. The interior materials are superb and will clearly last a very long time, and the design is timeless both inside and out, not gimmicky or “modern for the moment”, just timeless. It’ll look fantastic and fresh in 5 years from now, not tired and overly duplicated.
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