Used 2021 Ram 3500 Consumer Reviews
Used 3500 for sale
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We have a limited number of reviews for the 2021 3500, so we've included reviews for other years of the 3500 since its last redesign.
Fuel pump problem
disappointed , 11/17/2020
updated 07/02/2021
2020 Ram 3500 Lone Star 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
48 of 50 people found this review helpful
We have owned this truck for three months. It has about 2500 miles. The fuel pump came apart, mechanic's words. The truck left use on the side of the road with a load of cows. It is now in the shop awaiting repair. 5hey have to replace the entire fuel system, but cannot obtain all of the parts. Its been in the shop for weeks. Needless to say we are not happy, its a brand new truck!
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Unsafe Vehicle from company w/NO customer service
Mdewolf, 11/30/2020
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
66 of 70 people found this review helpful
This is our 2nd ram, first was a two year battle with numerous issues. Finally hired a lawyer and dodge bought it back. So we upgraded as I still love the truck...Bad mistake, left on the side of the road in the dessert with livestock and my family. Power steering just turned off. 3 days stuck in a hotel with livestock in a trailer, 1 hr after they fixed it, it failed again. Now we are going on 3 weeks with no communication from FCA, just a run around. No answers and no support..meanwhile we lose money on rentals and canceling things because we have no truck.
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2021 Ram 3500 for sale near you
3 of 402 listings
- Laramie Crew CabMSRP: $48,83750 mi away
- Tradesman Diesel Crew CabMSRP: $37,98878 mi away
- Limited Diesel Crew CabMSRP: $69,450115 mi away
See all 402 listings
5 gen 🍋
I hate chrysler , 01/29/2021
updated 08/06/2021
2020 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
35 of 37 people found this review helpful
Ram 3500 6.7 bad turbo, fuel pump and front-end. Chrysler will take their time to repair it 1 to 2 months. All that went bad at 3k mile and I have 4 other friends had the same issues. I hate Chrysler customer service. I hate the whole company. I'm switching all my trucks over to semi. I don't even want trade this one in. I'll have it crushed then use it a paper weight.
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WHAT A LET DOWN
Manke Trucking, 06/29/2022
2021 Ram 3500 Tradesman 2dr Regular Cab 4WD LB (6.4L 8cyl 8A)
25 of 26 people found this review helpful
I purchased a new 3500 work truck with the Cummins diesel. 15,700 miles in and an injector goes out. OK not a huge deal its under warrantee. Well of course the part is back ordered and not sure when it will arrive. Around 45 days later they get the part and "fix the truck". I drove 2 blocks and the exact same code and engine light is back on. I had just gotten in the Freeway so I exited the 1st exit (3/4 mile) and heading back to the dealer. Truck dies in the intersection, starts back up, drive 2 blocks and it dies again, a total of 5 times. Finally pull back into dealer and of course died as i entered the driveway. They proceed to tell me it is nothing they did, but it must be the fuel pump, but before they can work on that the "STAR" engineers need them to change the fuel filters, of course they did not have so I i had to run them down. Not the fuel filters but they needed to run more test according to "STAR" . 20 days later I get the call they think if is the fuel pump and they will change it when it gets off back order. When they received the fuel pump the dealer proceeds to tell me they do not have the tool to change it and they are trying to barrow one from another dealer. I had already opened a claim with the US Customer Service Department and was told i would receive my payments back for the time the truck was down. Bottom line 5 plus month later i get the call my truck is ready. I arrive at the dealer only to receive a bill for $195.00 to change fuel filters claiming that is not under warrantee. WTF! 5 month without my work truck, no loaner, no sorry, just you owe us. Finally ready to "Close My Claim" at their request and the tell me they can only give me 2 payments back. I have owned vehicles from DCJR for over 40 years and they have lost my business, not because of the break down, but their lack of performance from the Corporate offices down to the Dealer. I would guess besides my $3,500.00 in payments I lost 10's of thousands in work. We use this truck with a small trailer to haul small loads in the L.A. area.
Ram Trucks are Great
Craig Newman, 03/22/2020
updated 09/28/2023
2019 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
15 of 16 people found this review helpful
The New High Output Engine is great lots of power. Took a 1000+ mile trip towing a gooseneck trailer, mileage towing at 60-65 MPH was 12.1 MPG. Towing at 70-75 mileage dropped to 11.9 still not bad for a 3500 Ram Dually. Dave Smith Motors made this all possible with the best deals lowest prices and haggle free buying. One would be foolish to buy a Ram from anyone else. Ram 3500 HO still going strong, it has the power and smoothness to carry horses cows and other loads that require a smooth and steady ride. It handles the rough roads well with a load on. A great truck for towing. Towed a 3/4 ton pick up on a flat bed and got 13.? MPG. Overall as the truck gets broke in milage is improving, have gotten as high as 22 MPG but unloaded and not at interstate speeds. After 42,000 miles truck is still running great, just barely broke in for a diesel. the HO engine and Aisen Transmission capabilities are still awesome. Towed 15,000 pounds of fifth wheel trailer. It was stable and well proportioned in the ride some chucking but not too bad (mostly due to the trailer). The trailer had a high profile but the dually aspect helped to control the large load. I was very much impressed how the Ram 3500 preformed in this aspect.
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