Used 2017 Tesla Model X Consumer Reviews
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Amazing EV, but Quality & Longevity Are Questioned
Purchased an X in September 2016, coming out of a Model S. The X is more comfortable overall, easier to get in/out of, ride height is better if you like that over a shorter car, etc. The interior is nice, comfortable, and luxurious, but not as fit and finished as other luxury brands on materials (Audi, BMW, Mercedes) - just not quite there yet. The car looks great overall on exterior and the large amounts of chrome do get dirty easily, etc. Decent amount of black molding on car but improvements appearance overall. On quality, ours was delivered with a number of misalignment of panels, doors, and the rear hatch was so bad it had to be disassembled and then replaced to be aligned well. We've had a couple seals the protrude and also severe wind noise from the frameless windows and their seal design a few times. Our car was delivered with an unbolted loose rocking/squeaking driver seat which was unacceptable and fixed. Service with Tesla is very good but is getting less responsive as more cars are produced and on the road. We do also have a few paint issues that are appearing on rear of car and will need to address potentially. Overall, Tesla quality isn't quite there just yet compared to some luxury brands as these issues seem common on many of the Xs out there - but perhaps some new builds are improving as ours was a VIN 8000ish. Having said all that, the car is awesome, drives wonderful, is faster than you need (even as a regular 90D), range is great 99.9% of the time more than you need, and the technology in the car is leagues above other cars as well as just easy to use due to lack of oddly labeled buttons, knobs, etc. The X is an expensive car but saving on gas, the overall utility of it, and comfort do put it up there with other luxury SUVs that are not far off. Our main concern is the quality (mostly resolved now) and longevity that goes along with that. The first 4 years of warranty will be valuable it seems, and Tesla hasn't offered an extended 4 years just yet (but probably will at a cost soon). After 8 years though, will have to see how well the car is holding up, FWDs holding up, etc.
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Reviews seem fake. See for yourself.
Took delivery a few weeks ago prepared for misaligned body panels, falcon wing doors that wouldn't work, and poor service. That's what you would expect reading all these reviews. I have had a great delivery experience without any car issues and now I have most incredible car I have ever been in let alone owned. I have two kids in car seats and I can tell you Elon's "over engineered" pain with the falcon wing doors is my gain. Makes me smile every time I place my kids in their seats thinking of all the times I had to tilt their bodies, squeeze through narrow door openings, and bump their heads on the ceiling while straining my back to get them in my sedan. When my wife is driving the kids I feel safe knowing they are in one of the safest vehicles on the road. The serenity of driving without engine noise will blow your mind. Other favorite features: enormous windscreen, touchscreen controls that make every other car seem 10 years out of date, waking up with a "full tank" every morning and therefore never having to stand out in the cold and pump gas, warming up car with the app. Only downside so far: I have to drive my gas car when my wife takes the kids. Update: Now 5-6 years later after purchase remain very happy with my decision. I still love this car. In fact, I do not plan to ever buy another gas car again. Full charge range has almost certainly dropped 5-10 miles, but I cannot confirm how much as I almost never charge more than 70% for my daily needs. Have had a Model 3 for 5 years so I no longer have to drive a gas car to work :) . Convinced electric is the future (and it's a better future), but not many people know it or can afford it yet. One of the falcon wing doors developed a brief squeak during opening or closing that Tesla service made go away by adjusting the seals. Took our first real road trip to a Great Wolf lodge about 2 hours away. Stopped at a Supercharger for 20 minutes or so and got a cup of coffee and a donut at a bakery nearby. Car was charged up beyond what we needed by the time we returned. Long distance travel takes longer, but is a breeze with the in car app telling you where to charge and for how long. Charging at your destination if there is no supercharger takes some planning, but getting better. Update: They just put in a Supercharger next the Great Wolf Lodge so wouldn't even have to stop (but I probably will as that bakery was too good to pass up ;) Drove to Chicago in the Model X (~6 hour drive) instead of flying just to do it. Takes longer than in a gas car no doubt, but wouldn't trade the experience for anything. Met some nice people at the Superchargers and did some shopping at Meijer or had a bite to eat at Starbucks or carried out from a local restaurant while waiting on Supercharging. Travel has a different cadence, but I personally don't mind. The car has a bigger battery than my kids bladders anyway at this point. Have since driven with the family to Florida and South Carolina. The in car navigation to get to your destination is simple. Depending on where you are staying, you have to have a plan for charging. Personally I love this challenge, but it is getting easier all the time because chargers are more and more common.
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- 75D 4dr SUVMSRP: $25,980251 mi away
- 100D 4dr SUVMSRP: $22,588428 mi away
- 75D 4dr SUVMSRP: $27,888463 mi away
Fantastic
In the past 12 years I have owned 18 different vehicles. I purchased the model X 100D 2 months ago. It accelerates faster than my Golf R, Nismo 350 Z, or Infinity M class. The car is as luxurious as my MB E63 AMG and rides as well as my Cadillac CTS-V. Recently I had to take it off-road. I live in the mountains and had to pick up a sick child. The roads were unplowed and recommended chains only. I simply raised the suspension and easily drove miles and miles in 2 feet of snow. It handles as well off road as my Toyota Tacoma. Then driving down the canyon I didn’t have to hit my brakes once because of how the vehicle torque charging works. The canyon is a 65 mph 5-6% grade for 20 miles. Finally, because of the torque charging my battery charged on the way down the canyon. I can’t express how impressive this vehicle is. Elan Musk not only built a competitor he built a game changer. After 1 year this is simply the most amazing vehicle I have ever owned. My opinion is even better than last year. 2 years down. The only maintenance has been tire rotation. 7/1/20 - Great Car!!! I love the software upgrades, and even better they update like my iphone updates. The vehicle feels new all of the time. 3 1/2 years, very few issues, zero OOP maintenance. Runs great, still fast, and sleek. I love the updates that automatically download. Four years down, not a single dollar spent in maintenance other than tires. Tesla changed the game.
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Why I went back to Tesla
After writing a bad review about my first Model X and trading it in on an X5 I ended up going back to a newer Model X. I think they have improved quality a lot since my first Model X and I love it. I cannot go back to a gas car anytime soon. Now, in Pennsylvania road trips can be a bit time consuming and you have to plan out your trips more compared to states like California where Superchargers are everywhere, but it's a small price to pay for never having to buy gas again.
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The best crossover SUV ever
The front end cost can be reduced by state and federal tax credits depending on the state. You will also save about $10,000 in the first 4 years based on current gas prices. BTW, all currently new 2017 Tesla Model X vehicles and presumably the 2018 models come with fold-down back seats to add to the storage capacity of the vehicle, and the 5,000 lb. hitch is standard. Now have 28,000 miles on the vehicle without any problems. Have NEVER seen any powertrain problems reported by ANY Tesla owners. There are very few powertrain moving parts, and they are all sealed and maintenance-free. Have yet to bring the vehicle into the shop for anything. Powertrain battery warranty is 100,000/10 yr. but if properly recharged should last to 300,000 miles with only 20% reduction in range. Monthly software updates come thru your home internet system and add features including new driver assistance features, adding to driver safety. The fit and finish has been fine on the car. Be aware in weather below freezing your range will be reduced by about 20%.
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