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Used 2021 Tesla Model X Consumer Reviews

3.3 out of 5 stars
33 reviews

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We have a limited number of reviews for the 2021 Model X, so we've included reviews for other years of the Model X since its last redesign.

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Pros
Cons
5 out of 5 stars

Love this family car 4 life!

Blue Burpee, 08/01/2020
2020 Tesla Model X Long Range 4dr SUV AWD w/Prod. End 05/20 (electric DD)
24 of 24 people found this review helpful

The Model X is roomy; In a 5-seater we can have two Midsized dogs in boxes in the trunk; two teenager in the back and everyones stuff for a winter vacation. Its SO great for trips. The car is fun, space-age and only slightly more expensive then the S. The falcon doors are special, but we like them; you get to know automatically when they are extremely practical compared to normal doors and when they are not. We’ve had no serious repairs over the 15 months we’ve had it: Wind noise from a door, a sensor that dropped off; all fixed fast and with a free loaner car to try. Only issue i would say is the paint; wrap if you care for this.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Best car I have ever owned!

J.S, 04/12/2020
2020 Tesla Model X Long Range 4dr SUV AWD w/Prod. End 05/20 (electric DD)
50 of 52 people found this review helpful

I have had this car for about two months. I have a 2020 Model X Long Range Plus. On a full charge I get 351 miles of range, which is phenomenal! I recommend getting the 20in rims, because they give a softer more luxurious ride, and they give better range than the 22in wheels. It is a very good car for long road trips. After driving it, charging up is not as much of a burden as I thought it would be. I highly recommend The Tesla Model X. 5 stars.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Most Amazing Vehicle On The Road Today

Tesla4Life, 01/25/2020
2020 Tesla Model X Long Range 4dr SUV AWD w/Prod. End 05/20 (electric DD)
44 of 47 people found this review helpful

We have new 2020 Model X, after owning BMW's and Cadillac's in the past and can honestly say we love where the future is heading. The autonomous driving is a game changer. Wish Tesla would sell this tech so that roadways could be safer everywhere. Biggest things to love: - Acceleration - Grounded - all weight underneath - Free supercharging for life (roadtrip!?) - All premium features including towing are now included no extra cost - Real world range holds up (even in the cold once battery thermalizes) - Infotainment (watching Netflix/Hulu/Youtube while charging with luxury speaker surround) - Constant updates and upgrades for no cost - Most comfortable front seats I've ridden in on long drives Opportunities - DC outlet in vehicle - Option 240V outlet (like the CyberTruck will have) - Update to the Model 3 / Y faster charging battery tech - Offer "Insane" upgrade to long range for a cost (unlock 30% more torque from same motors)

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Once you drive electric, hard to go back

Dujac, 07/28/2019
2019 Tesla Model X 100D 4dr SUV AWD w/Prod. End 1/19 (electric DD)
22 of 24 people found this review helpful

The review is based on almost 1000 miles on this SUV. Without Tesla world would not have known how good an electric car technology can be. Instant acceleration that would leave a Ferrari in shock, smooth quiet ride, outstanding autopilot, unbreakable motor and elimination of annoying car salesmen are some of the finest features of owning a Tesla. Car never feels old due to continuous over-the-air updates for software- just like iPhone. Range is impressive but suitable if your daily drive is less than 200 miles. Anything more and you would need some charging time. Interior is spartan, full of useful technology unlike many gadgety German cars. Rear doors are strange but kids love it. Supercharger network was fun to use and not busy at Barstow. 150 miles in 30 minutes, we got free overnight charge at hotel as well. After being introduced to this new world of driving experience, no Audi, BMW or MB will feel that good again.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

My worst car ever and I've had a Plymouth Van

TeslaGranny, 02/01/2021
2020 Tesla Model X Long Range Plus 4dr SUV AWD (electric DD)
53 of 63 people found this review helpful

I bought this car exactly one year ago and I have had one catastrophic failure, countless intermittent sensor failures, frequent pop up warnings about break outages, and the radio works occasionally. I can find myself driving down the road and will get a pop-up that says the sensoring isn't working and drive with caution, or that the brakes are not working well and to give myself extra stopping time. These can just pop up out of the blue. Because the car is actually a giant computer they will resolve with reboot - stop, turn it off, let it rest, and restart - however this isn't feasible on the freeway or in other driving situations. It is frightening to drive this car because I don't know when the alerts pop up if they are computer bugs or real issues. When I had the Electronic Fuse module failure pop-ups piled up on top of each other in a period of about one minute while I was driving to get my grandson. I was just able to get the car out of traffic before the entire system shut down and the car had to be towed. Upon getting towed to the Tesla service center I came to learn that there is no one there who contacts your or helps you. All information and communication come through the App. It was almost three days before the App said anything at all - and then it told me I'd hear something in 14 days! I finally managed to find a person who offered me Uber credits to use while the car was unavailable. This was not a viable option for a 62 year old who drives grandchildren during Covid. on day 6 they got me a loaner car and I got the car back on day 8. When you go to the service center to get the car the people working there know nothing about the cars. They read the same information off of the App that the customer sees. When you pick up a car at a dealer service department the service people can talk to you and tell what happened, what they did, and why. Not at Tesla. The radio works at will. The Tesla entertainment system always works with music but the car chooses to play the FM radio and the Sirius radio on a whim. At present it has been 3 days. There is no one at Tesla to speak to or to ask for help. Two times I have tried to schedule a service appointment just to speak to someone. The last time it took 3 weeks and then they texted me on the App. No people existed. At present I am waiting for 8 days to get the text message to ask my question. The car receives software updates about every 6-8 weeks. They send really important things like more backgammon game scenarios, revised arcade games, redesigned dash board and Tesla screen. Their giant computer is filled with bugs and glitches and they never send anything that would provide for a better, safer drive. Because of Covid I drive very little - so at one year the car has 3200 miles on it. I have had a lifetime of pop-up alerts and scares for 3200 miles. I have no confidence in this car and would never drive it more than about 25 miles from home. There are no service centers available if I get far from home, there is no spare tire, and there isn't anyone to contact or talk to if I have problems. The gull wing doors - while looking cool - are really difficult and cumbersome. They allow for much less access room in crowded spaces that regular swinging doors. It is practically impossible to get a baby seat out of the care when it is garaged - and the same for accessing the child seat on the other side. I have to stoop low at the waste to get into the vehicle. It gave a great test drive and was very impressive. For the fast pick-up and smooth ride it is a great car. But as a giant computer on wheels purchased from an App that has no human backup it is a terrible investment.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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