Customer Reviews of Robert Horne Ford
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179 reviews
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Excellent , Professional and Friendly Service!
by twester1 on 02/03/2016I was in for warranty repair service for a coolant leak in my 2014 F150's turbo. The service was very professional from the first greeting I received....Toby Archuleta was my Service Manager. He understood that having vehicles in for… repair can cause additional stress, and assisted in obtaining a rental car for my week. He kept in frequent contact, advising me of the status of service at all times. Toby definitely has the "Go Further" mindset and assisted me in a professional, courteous and positive manner. I will be happy to refer anyone needing vehicle servicing to him @ Robert Horne Ford!Great Service
by gdavis7559 on 02/02/2016Great overall experience. Sales staff was upfront with no pressure. Will buy from Horne in the future.Very polite and knowledgeable staff
by Artstritt on 01/26/2016Very polite and knowledgeable. Staff truck was d one on time.No appt. necessary
by DJDubya on 01/11/2016updated 01/25/2016I had tried to set up my 20k service over a weekend for Monday. No appointment was made. I wound up going in Tuesday @noon and they got me right in. Took a little longer but the service manager gave me his direct phone number for next time.… Excellent!Review
by BillB1244 on 01/19/2016I had a time limit and I asked the technician if he could meet it and he assured me that he could meet it and he did.I was really pleased with that. I have worked with Tyler Clodfelter in the past and I feel he is very good at working… with his customers and believr he is a a credit to your company.Service
by Wiolliam on 12/31/2015updated 01/09/2016Service as been great!!!!! Have always been treated with excellent serviceMixed Results
by JTMcEvers on 12/31/2015I had been having issues with the vents in my Ford Escape, especially during the hot months of summer. After two or three appointments, it seems like Toby and the staff may have solved the problem as I have had no issues of late. However,… at one of the appointments, I purchased a new battery and Toby gave me a rebate coupon for which I believe was $50 if I recall. I filled out the rebate information request within a day of receiving it. I received all the information back in the mail that the rebate had expired. I was rather disappointed as that was one reason I made the decision to do the battery.Great Sales Agent Experience
by ChristiP8610 on 12/29/2015My husband and I were interested in a Ford Escape and was greeted by Guillermo Campillo, Sales Consultant, who was very personable and professional. Guillermo inquired as to our wants and needs and directed us to a car that fulfilled our… expectations. He was able to effectively explain the features of the Escape enabling us to understand their application. Guillermo's follow up and follow through was exemplary and a pleasure with which to work. We would certainly recommend Guillermo to anyone who wishes to have a good purchases experience. Once the purchase price was negotiated the purchasing process with the financial agent went promptly and smoothly. Although we can recommend Horne Ford as a dealer in total, they will attempt to extract the maximum profit possible so it will pay to do your research prior to any negotiation. Horne's sales process is for the sales manager to present your offer to the general manager for approval, therefore you must speak with the sales agent first, the sales manager second but never to the general manager, the decision maker. This outdated "game playing" was time consuming and obsolete in today's information age. Most dealerships still use this approach which is unfortunate. Our experience took almost two hours to complete. Allow sufficient time and don't be in a hurry.25K service
by FordFixer on 12/19/2015updated 12/29/2015In my 80 years of association with auto maintenance,including managing my own repair shop, I was very impressed with the service advisor, D. Duvall. His professional manner and expertise in accurately diagnosing and resolving a malfunction… was truly outstanding.Purchased new 2016 Sport Explorer
by DaleVosberg on 12/28/2015Black 2016 Sport Explorer, the service was fantastic and the salesman, Mr. John (Red) Baren was absolutely fantastic and so helpful. He explained everything in detail and went thru every aspect of our new vehicle.Fantastic buying experience
by JELoganII on 12/19/2015My experience buying a 2015 Edge SEL took a total of 3 hours. The salesman was friendly, informative, helpful and personable. We took the test drive and he explained the features in a way that was very precise. Any question I had he had the… answer. The financing options were presented clear and concise. I have purchased past FORD vehicles from another dealership, but with my recent experience with my old vehicle and the service staff I now have my "favorite FORD dealer". The personnel are very knowledgable, helpful and courteous.All taken care of in the end, thanks to management
by AZCustomer on 12/13/2015We had $2500 worth of service done on our f150, only to receive it back with several issues that we had to have readdressed. We ended up dealing with the manager of Service, Scott, and he comforted us by promising to take care of the… obvious concerns. He did indeed get everything done properly and we are, at this time very, satisfied with the extra attention we were given to clear up these matters. We only wish we hadn't needed to get him involved by having everything done correctly the first time. We will do business with Robert Horne Ford in the future.Five year old reborn!
by Carpenters on 12/11/2015Service director Dave did an outstanding job, the mechanic and detail staff have our Edge looking a driving like new. Fred the shuttle driver is a great attribute to your business. Thank You Horne Ford...YOU ROCKGreat service.
by Tlimited2014 on 12/11/2015Just in for a LOF. In and out under a hour. Great serviceRegular Maintenance
by gramad on 12/03/2015My Ford Fusion was in for the 25,000 mile check. Service was quick and efficient. Thank youThe only place we will go for service
by SgtAnnie on 11/02/2015updated 11/19/2015Horne Ford is a great place to take your car for service, the personnel who work there are attentive to what you need done to your vehicle. Being relatively new to the southwest, we were unaware of the additional stresses put on our… vehicle but the sun and heat but we know the staff at Horne Ford will take care of us.Great Service, Excellent employees and Clean Facilities
by mrbill243 on 11/13/2015Over the past week and a half I had to take my car in to the Robert Horn Ford service department on 3 separate occasions, each time was for a different problem. On each occasion I was treated quickly and fairly,and would definitely go back.… As for recommending your service department to others, I would do so in a heartbeat, with no reservations. Keep up the good work, and you will keep my business and recommendations.Just Medium
by few1963 on 11/13/2015When the service man corrected my window wipers he left my cord to sirius out side the driver side front window. Best Buy corrected the problem for me.Great service
by smcamp01 on 11/12/2015Mr. Roy Nolan was very professional and had my car returned in a timely manner. He assisted me with my insurance company. I highly recommend anyone to get their vehicles fixed at Robert Horne.great service
by demelvin365 on 10/29/2015Horne ford service team had my car in and out in a timely matter. They worked with my schedule since I work odd hours.Great staff and new car buy experience!
by kzumbragel on 10/27/2015Staff was great to work with. Very easy and relaxed experience.
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About our dealership
The mission of Robert Horne Ford is to identify and respond professionally to the vehicle needs of the people we serve while continuously improving the quality of our service. All dealership personnel will treat each guest as a potential lifetime customer, communicating a professional image that embraces honesty and genuine concern for customer need.
We believe in the importance of continued improvement in all of our comprehensive services in an integrated coordinated system. We are, and will continue to be, the leader of vehicle services because of our commitment to quality, value-conscious, state-of-the-art services and facilities.
What sets us apart
Whatever your automotive needs may be, Robert Horne Ford is here to serve you. Located at 3400 S. Tomahawk Road in Apache Junction, Arizona, we're a quick drive away from the surrounding Queen Creek, San Tan Valley and Mesa areas.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop