Customer Reviews of AutoNation Honda Chandler
Review type:
Great Experience!
Great service and personalities!
by Buffaloshell on 11/02/2023I love my 2016 Honda pilot and I do all the necessary maintenance work and repairs to keep it running. All the service advisors I have worked with have been wonderful! Brandon is my usual go to. He is friendly, knowledgeable and always with… a smile. When he’s on a well-deserved vacation I work with Kyle. Today, I texted Kyle to ask if I could get in because my battery was clearly failing. Kyle responded within just a few minutes advising it was his day off, but he would contact the service advisors on duty and let them know I would be coming in. I greatly appreciate Kyle’s dedication in responding to text messages when he is not at work. That is a top-notch employee! When I got there today Shannon was my service advisor and she was excellent. She quickly retrieved the necessary information regarding my battery warranty and quickly got my battery replaced. I have never been disappointed at this dealership and I have easily had over $15,000 of work done including routine oil changes, replacement of my timing belt, control arms, brakes, struts, etc. I have been to another Honda dealership in the Phoenix area and was disappointed. I will not do that again.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Extended warranty
by Andyman on 10/27/2023TOOK MY 2016 HONDA PILOT in in August for HONDA TSB recall for INJECTORS. In September in a drive thru heard engine knocking and thinking it was the new injectors returned for repair. warranty company wanted a new engine installed at a… dealer cost of $20,000. MORE than car is worth. warranty company opted to put in a used lower mileage engine. Dealer quoted $11,000 for used engine. Had car towed to Engine Company for used engine 68,000 miles for less than $6000.00 covered by warranty company.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 505-5186 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great experience
by Sarah on 10/27/2023We bought a Civic we love with salesman TJ and business office person Seth and had a great experience. Much appreciation to TJ for going the extra mile and helping with the windshield wipers before we left!Hi, we are pleased to hear you had such a positive experience with us, Sarah! Don't hesitate to call us if you ever need anything. Be safe on the road!
David went over the top with his service and attention to detail.
by Jonathan H on 10/26/2023My service advisor David changed my whole mindset on service at a dealership. I am used to cold, unpleasant, and sometimes painful experiences with my service advisor. David was none of those things. There were some hurdles that were… outside his control, and he handled them like a pro. His communication was extremely professional and I was never left wondering what was going on with my car. I am very happy with my experience and am definitelyii recommending David to anyone that needs his help.Hello Jonathan, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
First Rate Dealer
by KathleenAZ on 10/11/2023updated 10/27/2023Looking for a highly rated car with affordable maintenance, Efrain Canivales at Auto Nation Honda Gilbert, expertly helped me purchase a new Honda CR-V. Highly professional and informed, Efrain attentively listened to my detailed… requirements; recommended a perfect auto; assisted in securing the best trade-in value; and offered a package that met my budget. Going above and beyond, he made the transaction stress-free and enjoyable. Abel Valencia in finance made the purchasing process efficient, accurate, and personable. Overall, the Honda Gilbert team is friendly, respectful, and helpful in everyday possible. Exceptional!Very Bad Experience
by AnaMaria on 10/23/2023Unfortunately I had a very bad experience It is my third time bringing my car at this service, for the first 2 times everything was great Third time I was unlucky, my car was fixed,no complains here,but after my car was dirty inside ,my… windshield was cracked and they refused to take any responsibility. Sorry to say ,very bad experience,I will not recommend this Honda service to my friends.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-5186. We hope to hear from you.
even the wait is pleasant
by John Lankford on 10/18/2023I've been having my 2013 CR-V serviced here for the past seven years, and have never been disappointed ... service tech David Eagle expedited my oil change/inspection while I took my usual stroll around the new-car showroom ... nothing… there compels me to sell my CR-V, which the techs always say is in excellent condition ... an all-around good experience, every timeHi John, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Chandler. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Service
by Mine1125 on 10/18/2023Brought vehicle in for 10,000 mile maintenance and safety recall. Also my Passport has a very irritating noise in the rear wheel wells. This is a serious design flaw. I would think the dealership would bring this flaw to the attention of… Honda.Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (480) 505-5186 so we can assist you further.
BTt
by Foxtrap6 on 10/17/2023Had a great time. Miles went out of his way to make sure I had all of my stuff done. And made Sure I was satisfied. Thanks Ron SippyHi, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
AutoNation Honda Knocks it Out of the Park Again!
by PaulsHondas on 10/14/2023Due to unforeseen circumstances, we had to purchase a second car in less than a month. We chose to go back to AutoNation Honda because the personnel are awesome! Starting from sales manager (Gregg Gabbin) to sales associate (Eddie Rasheed)… and Finance (Abel), they are all extremely helpful, very personable and make you feel at home. We have purchased several cars from AutoNation Honda in Chandler, AZ over the past several years. We are extremely pleased with their professionalism and no hassle approach. They are a very fair dealership and work hard to make the customer happy. Thank you again AutoNation Honda for a job well done!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Chandler. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
HONDA AUTONATION ROCKS!!!
by Beverly H on 10/14/2023The staff at Honda is stellar!!! Everyone from the Receptionist to the Salesman to the Financial Wizard who sells warranties, was so patient, helpful, and accommodating!!! Zachary and Telly get high 5's all around!!! I absolutely love my… new car and feel very comforted that I can count on your Dealership for anything I may need now and in the future!!! Thank you Honda AutoNation!!!Hi Beverly, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Great service overall
by kcvu000 on 10/13/2023First time at this dealership for service and very satisfied with the professional customer service and quick dropoff and pickup. Will keep going here due to convenient location and overall great service.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by pmatkhab on 10/12/2023work performed Top to bottom great service at Auto Nation Honda in Chandler, AZ. From scheduling to arrival to payment. And in between we had a shuttle to nearby mall and back.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and alignment, tire rotation
by Kevin Rising on 10/09/2023Edmond was an excellent service representative. Fast efficient and thorough.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service Adviser!
by DERfamly on 10/05/2023We've been servicing our 2019 Pilot at AutoNation Honda in Chandler since we bought it new. We've received mostly satisfactory service ever since then, but now that we have switched over to Kyle Milnes as our service advisor, we could not… be more pleased. Kyle is a step above all the rest and we recommend his excellent communication skills, thorough attention to detail, and positive, upbeat customer service attitude. Great job Kyle!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
new jeep
by dtolson on 10/04/2023nice people to deal with.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Buying experience
by Vwlvbugg on 10/04/2023Very informative, easy to deal with, upfront, honest. Questions answered in a timely manner.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty Recall Service
by Spatman on 10/02/2023I scheduled a service to have a warranty recall service done and the scheduler told me that it would take about 2 hours for the job to be completed. When I got there the service advisor told me. that it would take all day but would be… completed by 5:00PM. They called me and said that my car wouldn't be completed until the afternoon the following day. They did discount the price of the oil change I had done but they need to do a better a job of setting expectations of the time for the service.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-5186 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service
by Rickfultz on 10/02/2023Very friendly and knowledgable Service Advisor!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
My service
by Azdesertgrl on 10/01/2023I asked to have my recall taken care of since it hadn’t been at previous dealership and there was no mention and was not addressed when I asked afterwards. I have more work to be completed but this is priority too, besides what was paid… for.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 505-5186 -- we hope to hear from you soon.
Oil Change
by cfongx1 on 09/30/2023Scheduling and check-in was quick and easy. Was quoted between an hour to hour and a half. They were really busy in the morning. Stayed at location to wait. Got a text that may take more time and got an apology. Wasn't in a hurry and… total time was 1 hour 45 minutes. They gave me a discount for the extra time I had to wait.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Phoenix Grant on 04/27/2025