San Tan Ford
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Customer Reviews of San Tan Ford
Review type:
Purchase of new Bronco
by Marcderosa on 02/10/2025
I had a wonderful experience on January 29th at San Tan Ford. I went in on the 27th to just see and drive the Ford Bronco Big Bend. I had never even sat in one before. When I met my salesman, We connected and felt like we were friends. He… is a no bs guy and told me straight out about the truck. That's something I appreciate. We did haggle on the price once, and after that he met my price and when I returned to buy the truck it took only 50 minutes to be done and driving off the lot with my new truck.
164 reviews
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Great service department!
by Katcrafts on 05/18/2021Quality customer service and I will continue to use them for my maintenance snd repairs!Hi Katcrafts, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
San Tan Ford Service
by gdk0444 on 12/17/2020Just needed a regular service and so was a walk-in. I was told this is no problem and was asked if I wanted a ride anywhere or I could be taken home. I opted to wait. They have a very nice waiting room with tables, easy chairs, tv,… magazines, wifi, coffee. They finished when they said they would. Washed the exterior of my truck and sent me on my way. Easy PeasyYour satisfaction means a lot to us, and we truly appreciate you choosing San Tan Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!
2020 Mustang 2.3 Echo Boost
by Mr. Bond on 09/20/2020Was advised when we bought the premium package it came with Navigation, but it does not have it, unless phone is plugged in, and was disappointed with the basic factory sound system. I guess we should have listened to the radio when test… driving it. We didn't have the opportunity to upgrade it before signing since we did not know.San Tan Ford sales
by Lurch77 on 04/21/2020The crew, sales and finance, were very easy to deal with. They surpassed any expectations I had. I recommend this dealership in you’re looking for a new or used vehicle.Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to Roberto Taylor at (480)-621-3766 or robertotaylor@santanford.com if you’d like to discuss this matter further. We look forward to hearing from you. Take care.
Great Service!
by B Olson on 04/13/2020I recently brought my 2016 Ford Fusion into San Tan Ford for a recall item. While they were working on that, they noticed an oil leak that I was not aware of and called me. They offered to fix it while they had the car and it was also… covered on the powertrain warranty. I was very pleased with their thoroughness and overall service. I will definitely go back to them in the future.Unhappy customer
by Mr Tripp on 04/08/2020The vehicle, a 2018 Fusion SE,was as I expected and I am not unhappy with it. However, I am very unhappy with the dealer, San Tan Ford. Sales and I had agreed upon the price, (after much time negotiating) when we (my wife and I , she is… 86 and I 85) got into the finance office managers office, we were very tired and ready to complete the transaction. The finance manager rushed us thru the process. Later, when we had time to review the sales contracts we found some things that we didn't notice before. 1: $1299 was added to the sales price for dealer added items which we didn't agree to. 2: $900 For gap insurance. We had agreed to approximately $387. 3: And a high price for a 3 year warranty with a $100 deductible. One of the added items was for dealer installed tinted windows and door edge guards. Another item The car already had tinted windows. As I had already paid for that item I went ahead and had the dealer install. Also one other item was defence GPS, $699.00. All I had ever wanted was just the auto at the price that was listed on the internet. The finance officer and sales just took advantage of us. I would have been better off just getting a new Fusion on lease. I have since cancelled the gap insurance, but will not change the payment.Beware of Hidden Costs/Fees & Unwanted Add On's
by HIDDENFEESFORADDONS on 08/28/2019Buyers beware of the Hidden Costs/Fees that this dealership will try to charge for Unwanted Add On's that they give you NO CHOICE in picking or declining!! Went to this dealership to check out a couple of used vehicles and were pretty… disappointed right off that bat. As one of the vehicles had been sold even though it was still sitting on the lot with the others and we had called shortly before getting there and were told it was still available. So while taking a look at the other vehicle we were informed that they add some stuff to vehicles; tint, gps tracker, paint protection, etc to the tune of $2,700. I had to have the guy repeat it as that amount is insane to add to any car, much less a used vehicle that the asking price is less than $10,000 on. While some of that stuff might be nice to have the price on ALL of it seems very high/inflated much less the fact they've already done it so you have no choice versus you decided what if any you would like to add on.Amazing experience!
by Henrymil on 07/18/2018Brandon did an amazing job!Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
San Tan Ford Stands Out in the Crowd!
by carsearcher on 05/19/2018We have never before experienced customer service as was recently delivered by San Tan Ford! The moment we arrived, Pamela went above and beyond to answer our questions and find us a great suv to flat tow behind our motor home. Each person… that we encountered throughout the transaction contributed to our positive experience. Pamela has called twice since the sale to ask if we have questions. Quality people, quality business!Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Horrible Service Experience Today :(
by Dana_ZZ on 11/07/2017Would not recommend the Service Department at San Tan Ford. Came in today to get some warranty work done and was charged $99.95 for NOTHING! Service person Eric told us that he would check on our warranty status and get back to us and… evidently that costs $99. San Tan Ford lived up to all of the horrible car lot stereotypes today. So very disappointed.New Car
by DebLBlondie on 08/09/2017updated 08/23/2017Harry (sales person) was great - what wasn't so great was the finance part of the deal. It was towards the end of the night so I felt the deal was rushed in order to get everything completed on time - I didn't feel that MY best interest was… taken into consideration. My interest rate doubled from the last time I purchased a car - the finance person said that interest rates had gone up in the last couple of years and even people with credit score of 800 were paying higher interest rates.service review
by jmundt66 on 08/07/2017updated 08/23/2017San Tan Ford always treats me with respect and a sense of urgency and professionalism rarely found at automotive dealerships. In service, their diagnosis is swift and accurate, saving me time and money.Fast Lane service at San Tan Ford
by jbergb5 on 08/08/2017updated 08/23/2017Always great service and kept me up to date on when the vehicle would be readyGreat Experience
by Nori1910 on 07/29/2017I went to San Tan to explore the replacement of my 2014 Focus with a 2017 model. I wanted a deal that would be good price, cover outstanding loan of old car, minimum money out of hand and lower monthly payments. I asked a lot but San Tan… delivered. I am very pleased with my new 2017 Focus, definitely a step up from the 2014 model. Jayme Clarke, Abraham Fall and Robert Pence made the whole purchase process easy and enjoyable.These people are awesome.
by MissMustang on 07/21/2017updated 07/28/2017The work was done faster than they estimated and for less money than anticipated. These people are awesome!Routine Maintenance
by GrayF150 on 07/21/2017updated 07/28/2017Eric Angulo provided exceptional service on my last visit. He was upfront about the length of time it would take, he quickly got me estimates on additional work I requested. Overall a very good experience.air blower motor fix
by jstermer on 07/19/2017updated 07/28/2017Air conditioning blower motor was acting up. Even though they were overbooked they got my vehicle in the next day and repaired it so we could take the vehicle on vacation.San Tan Ford
by fastoyracing on 07/19/2017Always a pleasant experience friendly staff & helpful, we purchased our new car there and continue to use them for serviceSanTan Service
by teranacv61 on 07/03/2017updated 07/17/2017I continue to use Eric Paget as my Service Advisor. He is very Professional and Thorough, and give appropriate recommendations on service and reasoning for it.First service appointment
by MurlWai on 07/04/2017updated 07/17/2017Made an appointment & everything was done very professionally & in a timely manner. They even asked & washed our car.Awesome
by azewski on 06/27/2017updated 07/07/2017My service manager was super friendly and accommodating! I appreciate you guys!Weâre happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
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About our dealership
Hi, we're glad you had such a wonderful experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 02/12/2025