San Tan Ford
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Customer Reviews of San Tan Ford
Review type:
Purchase of new Bronco
by Marcderosa on 02/10/2025
I had a wonderful experience on January 29th at San Tan Ford. I went in on the 27th to just see and drive the Ford Bronco Big Bend. I had never even sat in one before. When I met my salesman, We connected and felt like we were friends. He… is a no bs guy and told me straight out about the truck. That's something I appreciate. We did haggle on the price once, and after that he met my price and when I returned to buy the truck it took only 50 minutes to be done and driving off the lot with my new truck.
164 reviews
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Great Customer Service
by acosta_lee on 06/22/2017updated 07/05/2017My Gator probably wouldn't be runnin' like a champ with out you guys! I've alway received great customer service from you guys.. have been helped by a few different guys.. Robert.. Jake..Jesus... even the young lady you guys have working… the little cafe there.. always a great experience with you guys.Thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
San Tan satisfaction
by twinturbo88 on 07/03/2017I have worked with Robert Pence on all my service calls. Robert is ALWAYS professional, yet personable. He is thorough in his handling of my problems and keeps me posted as to status of the work being done. Work done to my vehicle has… always been done the first time and done right. With my busy schedule, I don't have the luxury to return a vehicle to correct an incomplete service. I have noted that upon return of my vehicle it's clean and free of shop grease, oils etc. Occasionally, it gets a courtesy wash which is always nice. The payment desk ladies are always nice as well. Their smiles, while paying the bill, helps ease the pain of a high bill :)Ford owner
by AlanKurth on 06/16/2017updated 06/22/2017$150.00 little steep to install molded mud flaps that I bought in your parts for $100!We really appreciate your feedback! Thanks again for your business! Take care!
Great buying experience
by btate51 on 06/05/2017updated 06/20/2017Linda Perkins did a fantastic job of finding the perfect car for us. Tim should be proud of how his employees treat their customers. Charlie Tate made sure we were taken care of. Great place will be sending everyone there.tire warrantee
by cacti_al on 12/09/2016updated 01/03/2017tire air low light came on. I took truck to san tan and they got right on it within a hour. very pleased.Service with a smile!
by aolson51 on 12/19/2016Every time I've had my Fusion in for service (Oil Changes) it has been a pleasure to work with the service dept.San Tan Ford Truck purchase review
by Twinturbo88 on 12/15/2016Overall, I would say that the purchase of my F-150 SuperCrew went pretty well. The paperwork part of doing a deal is still way to long and duplicitous. I did have an issue come up after the purchase that seemed to throw the sales… person that I dealt with. However, he made sure that the next level of customer service was made known to me to resolve the problem. The person I was referred to was Ann Pierce. She was fantastic!!!! I can't say enough nice things about her approach to solve my issue. My post purchase issue was handled professionally, cordially and thoroughly..............without hassle. That made for good customer service.2014 Ford Focus
by Chino18 on 10/21/2016I was disappointed with the service I received from the service department when I brought my 2014 Ford Focus in to have the transmission module looked at for the 4th time. It was also in for an oil change. The appointment was made over the… phone and when they told me it would be at least 48 hours for the transmission work, I told them I would need a rental. When I dropped off my car for the service I was told there were no rentals left for the day and that I would need to have someone come get me or they could shuttle me if I lived within 10 miles of the dealership. The woman that checked my car in stated that my service advisor would call me the next day and let me know about a rental and the status of my car repairs. The next day I waited for a call and received none, I tried to call my service advisor at noon only to receive his voicemail and received no call back. I then called again as I was leaving work and they started to put me through to his voicemail again and I told them that I was not going to leave another message since I had not received a call back from the first time, that's when I found out that the service advisor that had been assigned to me was out sick that day and that Jake was handling my car, she then stated that Jake was on the phone with a customer and that he would call me back in a few minutes. I waited an hour and then called back to speak with Jake, once on the phone he only reassured me that there was a rental available for me and that I could pick it up before they closed at 8. I did pick up the rental and the employees at the rental desk were very pleasant and helpful. The next day I did finally receive a call from Jake around 3 stating that my car was ready and that I could pick it up after 5, I did pick up my car and the people that helped me were very helpful. This experience did not leave me a good feeling for San Tan Ford's service department which is not to say that I'm already having second thoughts about my Focus sine this is a defect that I have had to bring my car back in for 4 times already.San Tan Ford
by Waynejo on 09/09/2016We have always had a very good experience with this dealer. Eric Angulo and Eric Thompson in the service department are great.Gen Maintenance
by Jimc2818 on 08/19/2016updated 08/29/2016Went in to pick up my Edge, Decided to leave my Ranger for an oil change. Completed in less than an hour. Great service as well as Great Customer service.SuperCrew
by fastoyracing on 08/10/2016They are always very pleasant professional and do the work that is requested satisfactorily!Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Kareem Vaugn made my experience great!
by Macrizzle on 07/19/2016updated 08/09/2016I am so happy that I decided to go with San Tan Ford because Kareem really looked out for me with out pressuring me to do anything I didn't want to do! Go talk to Kareem!Too soon to tell
by Arizona54 on 06/25/2016I bought a 2016 Ford Escape. Overall I am satisfied with the new vehicle, but had some issues with San Tan Ford. I found the vehicle advertised on an online web site. After I expressed my interest, I asked if they had that vehicle… available at the advertised prIce. Yes, they did. We test drove the car and liked it. When we sat down in the office, we were told that the dealership added ~$2,000 of options to it, and added it to the advertised price. I probably should have walked out, but didn't. I had been checking prices, and it still wasn't bad. Just not what was advertised. When we took the vehicle home, I discovered that it did not have an owners manual. I called the saleman on his "best number" and left a message, stating that it was missing. I went out of town the next day (Sunday). I received a voice mail from the salesman that day (Sunday) asking how I was enjoying the new car. Apparently he either didn't listen to, or ignored my message. The next day I received a call from my wife. She needed the owners manual. I called the salesman's number on Tuesday and left another message. On Wednesday, My wife called the sales manager. He called me back later that day and agreed to special order an owners manual and mail it to us. I still don't understand why they didn't have one to give us. I mentioned that I had called the salesman twice about it, but he never responded. The manager replied that he was out for a couple days (that doesn't explain the call after my first message, but no reference to the owners manual). The next day the salesman finally did call me back. I told him that supposedly a manual has been ordered. There was nothing else I needed from him. It has been 4 days since I spoke to the manager about ordering the manual. I'm expecting it within another week or so. However, it is too soon to tell.Thank you for taking the time to leave us your honest feedback. We regret to hear you have recently had difficulties trying to obtain the owners' manual for your vehicle and we would like to do our best to make this right. Please give us a call at 480-621-3766 when you have a chance so we can address your concerns and give you the peace of mind you deserve. We value your input and your business so we hope to speak with you soon.
Well done, San Tan Ford
by BobDPB1 on 06/23/2016We just relocated from So Cal, so this was my first time servicing my Raptor in AZ. The process was simple, the work was thorough and all done in one day. I will definitely be going back to San Tan Ford.Car Purchase
by SallyAB98 on 05/21/2016updated 06/03/2016Our sales rep, Jason D was absolutely wonderful to work with. He tried very hard to make sure we were happy with what we were paying for our vehicle. He was very informative and not pushy at all. I would definitely find him again for our… next car purchase. Also, our closing agent was also very knowledgeable and helpful. Great experience overall.Outstanding Dealership
by Velarde96 on 05/30/2016I am amazed with San Tan Ford, outstanding and awesome service department, service manager Rubio,was professional in his knowledge of ford products and service ,I will go no where else ,but San Tan Ford to work on all our fords ,Repair
by Burton186 on 05/22/2016As Robert are usual service person was off we were taken care of by James. He was very courteous & informative..He kept. in touch with us so we knew when the car would be ready. All in all a very good experienceThe only place I take my Mustang for service!
by AZMustang89 on 05/20/2016The people at the service department are all very friendly and helpful. There's a free shuttle, or you can wait there and enjoy free Wi-Fi and get a coffee or something to eat at their small deli. They wash your car too!It is great to read such wonderful comments about your recent experience with us, AZMustang89! All of us here truly value your business and look forward to your next visit!
They were wonderful
by cbourque on 05/16/2016Everyone that helped us was very helpful, and made buying a new car a fun experience. Highly recommended.We appreciate your honest feedback of San Tan Ford, cbourque. Here at San Tan Ford, we sincerely hope to see you again! Take care!
Service
by Edgarito on 05/16/2016Every time I take my truck service is good and on time. Thanks for the service your team gives.Excellent Customer Sales
by JimsEdge on 05/10/2016A very pleasant experience in new car buying. A very nice gentleman who was going above and beyond in answering our questions. If my new car performance is as good I would buy another car at this same dealership. And hopefully, the same… sales person, unless he moves up the ranks.Thank you for your wonderful response to the quality of service our Staff provides, JimsEdge! We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
Ford F-150
Ford Edge
Ford Explorer
Ford Expedition
About our dealership
Hi, we're glad you had such a wonderful experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 02/12/2025