Customer Reviews of AutoNation Chevrolet Arrowhead
Review type:
Top notch experience
by Nancy S on 03/28/2025
I turned in my Trax lease and bought a 2025 Chevy Colorado. The experience was fabulous and done I. A timely manner. Mark Aurilio was professional, friendly and courteous. The fiancé department explained all the paperwork and answered all… my questions. It’s been just over a month and I get checkin contact from Mark.
248 reviews
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Great service
by Hankster62 on 10/17/2017Mike Arana was great. Let me know of future service recommendations & the service performed on my car yesterday was done in a timely matter.AutoNation Arrowhead
by tutuman663 on 09/26/2017updated 10/06/2017Sales people were very nice, straight forward and helpful in finding the vehicle I was looking for and at the price I wanted to pay. He explained all the different functions, electrical components type of engines of the different models and… also gave us a tour of the dealership, and each different department explaining there areas of expertise. We did ultimately buy a 1500 Silverado at a good price, I went back at a later because I had more questions to ask and they were very courteous, and professional. I would recommend them highly to anyone.Poor Customer Service
by Grateful76 on 08/30/2017On Thursday, August 24, 2017, via text this was my salesman's response to my problem, "My manager Derek said he has done all he cares to do on the Tundra! Sorry." On Friday, August 11, 2017 I test drove a 2006 Toyota, Tundra with 51,000… miles on it. The front end bounced; they assured me it was the tire balance. We did the paper work and I left a $5000 deposit and they told me the Tundra would be ready to be picked up Saturday, August 12, 2017. I paid the balance on Saturday, August 12, 2017 but the Tundra had the same problem. They assured me they would fix it. I picked the Tundra up on Wednesday, August 16, 2017. The sales manager Derek Miller told me that I shouldn't worry; if there was a problem he would take care of it. I tried to call my salesman Bill Kendrick at the office and reached him on his cell phone but he was ill. Then I called the store looking for Derek Miller but he wasn't there. On August 21, 2017 after failing to reach Derek or Bill directly, I spoke with the operator who told me Mr. Barrios was Bill's manager since Bill was out ill. I spoke with Mr Barrios & I explained what was going on and he said to send him an email and he would forward it to Derek and Derek would call me the following morning. I sent the email but never heard from Derek. I am not mechanical; the front end is still making a noise related to the original problem. I just want it fixed properly as Derek Miller promised. During this sale I had an interaction with the general manager of the dealership and expressed to Bill Kendrick, my salesman, that he was not nice. Bill repeated back my sentiment out2500 GMC
by SunriseCrane on 08/17/2017Service was great, dropped off truck work was done on time and service writer kept me informed as to what I needed and called when truck was complete, great servicecar
by jimdonald on 05/03/2017updated 05/15/2017They treated me well and my car is up and running so all is goodWe are happy you had a pleasant experience here at AutoNation Chevrolet Arrowhead. Thank you for taking the time to share your feedback with us.
Perfect Auto Purchase Experience BAR NONE
by BinyonAZ on 02/22/2017I found Autonation Chevrolet Arrowhead through a search on Cars.com. When I clicked on the vehicle I was interested in there was a box on the right hand side to contact the dealer regarding the best price for that truck. When I first heard… from Zachary Becker, he asked me how I would like to be contacted and I said by e-mail only. He honored that request and never once did I receive a call from him. I told him we were ready to buy and asked him for the price on the vehicle. I also asked him if there were any "qualifications" for any discounts included in that price, and the price driving away out the door tax, license and fees included. Zachary emailed me a line by line quote starting with M.S.R.P. less the available discounts plus the fees and taxes associated with the vehicle. I e-mailed him back and told him we had a bad experience at another dealership that day and we did not want to play games. I asked him if we drove the hour plus to get there, would that vehicle be there at that exact price we had been quoted. He laughed and said yes absolutely! We made the trip the next day and I e-mailed Zachary that we were coming. He pulled the key for that vehicle and had it waiting for us to test drive the minute we arrived on the lot. He then showed me the price of the vehicle and it matched our online quote to the penny. We drove the truck, said we'd take it and after running our credit we were off to the finance office. We were assisted by Kelly and unfortunately the card with his last name is in the truck as I type with the other paperwork, but surely they only have one Kelly? Anyway he made us aware of all of our options as far as extended warranty's etc. We signed all of the documents and were on our way in just over an hour from the time we arrived. Also the General Manager made it a point to introduce himself and shake our hands when we walked through the door for the first time. We could not have had a better experience buying a car! There is nothing they could have done better or quicker or friendlier. I will recommend Autonation Chevrolet Arrowhead to anyone who asks and tell them the 100 mile round trip is the best start to buying a new car that they will ever have!2016 Colorado AC stopped working
by jkbeaudin on 07/28/2016!st the AC would only work minimally after driving for 30 minutes. Within a week it blew warm air. Dropped it off at Autonation Chevrolet on Bell Rd West Peoria, Az. It was there for 4 weeks while they worked with GM Engineers to find… the problem. Replaced everything associated with the AC over that time. Kept me up to date, provided a loaner when I needed it and then after thorough testing by Mechanic, Service Advisor and Service GM they got my truck back to me working just great for the AZ 115F days!We are happy you had a pleasant experience here at AutoNation Chevrolet Arrowhead. Drive safe, and we'll see you on the road.
Perfect new car purchase
by Plattville on 07/16/2016Husband picked 2 cars out for me to test drive days later on my days off. Mark A. Was courteous and patience. What a great dealer and salesman!! We have been singing praises to everyone we know!!2016 silverado z71
by Silverado_2016 on 07/15/2016Really nice people specially kristine she was awesome ! 😊Warranty Service - Satisfied Customer
by RichardG62 on 05/10/2016I was very satisfied with my service. My SA Aaron kept me in the loop and the repair was done in the estimated time frame. This was a warranty repair.Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
NEVER RECOMMENDING TO ANYONE
by Rasoto123 on 04/22/2016Spent $1,600 on an oil pump and 1 week later had issues took it back they wanted to charge me another $600 to look at it again, ended up having 2 bad cylinders , why not take care of it right the first time .A++ Dealership
by TLAMOTU on 12/13/2015This was my first time purchasing a brand new vehicle, and it was such a smooth, easy process. The salesman Mike was very helpful and efficient. He explained everything about the whole purchase process in detail, and even went over the… owner's manual with me to make sure that everything made sense with the new vehicle features. Amazing customer service!Michael Martin was outstanding!
by mailemeno13 on 12/04/2015Not only was this dealership stellar in every way possible, my car salesman, Michael Martin, went above and beyond in helping me get into my new vehicle. He was proactive in getting the loan pushed through finance, and the follow-up he… did, was above and beyond what was expected. Going through the Finance department was not as trying as it has been at other dealerships. They did not try to pressure me for the additional purchase of every warranty in the world. I would highly recommend this dealership, and especially Michael Martin, to everyone!Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
AutoNation Rocks
by Smccarthy9675 on 09/20/2015I was very nervous for this was the first time I had purchased a brand new vehicle. Car dealerships and car saleman get a bad rep for being pushy. This WAS NOT the case. Terry Lavender was patient with all my questions and was very helpful,… Kelly the finance manager helped me so much by coming up with reasonable, affordable pricing that fit my budget. Warren was helpful in many ways as well. I will for sure recommend Auto Nation to everyoneThank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Top notch dealer
by AzScorpion on 07/28/2015I couldn't ask for a better car purchase experience. I have always dreaded when the time came to buy my next car. I headed out and stopped at the local Ford dealer and was treated so terribly that I walked out and went across the street… to AutoNation Chevrolet Arrowhead. I came home with my new car the same day. My sales person Tomas Lopez couldn't have treated my any better. Highly reccommend this dealer.Best Car Buying Experience Ever!
by Samantha_M17 on 12/30/2014Just bought our second car from Autonation Chevrolet. The buying process went completely smooth due to salesman Tomas Lopez and finance manager Kelly Fraley. Tomas listened to my needs and told me all of the facts about the cars I was… looking at straight up. He was not pushy whatsoever and was willing to do anything to make sure I was satisfied with my car choice. He was there throughout the whole process. Kelly in finance was able to get me in and out of the finance office quickly and offered me all of the options I'd need to be safe and happy after driving off the car lot. I would definitely buy a car from Tomas again and could not see myself working with anyone else at any other dealer again!Love my car
by kermit6 on 12/03/2014Autonation on Bell made buying my Chevy Spark painless. Deb my sales person was awesome as was Charles. Ann in Finance was the best Finance person I have have dealt with. They are a great team so be sure to buy your next vehicle from them.… Can't go wrong at AutonationGreat Service
by lse45 on 12/05/2014Our 2013 Silverado 3500 Duramax developed an engine oil leak. Although we purchased our vehicle at another dealer (due to our working summer months out of state) AutoNation Chevy set up an service appointment right away. We were provided… with another vehicle to use for the day while repairs were done. Thanks to John and crew all is well again. We would recommend this dealership.Great experience
by Msadoski on 10/13/2014I had one of my best experiences with this dealership, that's why I go back every 2 years and purchase a new vehicle. The customer service and professionalism is extraordinary. Love my new vehicle and how fast it was to purchase one. Thank… you :)Thank you, we appreciate your business! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Excellent experience
by jack83153 on 09/17/2014looked at a couple of trucks and found the one I wanted. No pressure from salesman to upgrade. Great buying experience from start to financing,( found me a cheaper interest rat than the night before) to finish. Will recommend to all my… friends. Will be my number one stop in the future. GREAT DEALERService Experience
by Corvette08CRM on 08/28/2014The service was excellent, highly recommend, service manager pointed out some service I was not aware of and provided me with a accurate service quote. Friendly and courteous dealership.
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Equinox
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us, Nancy! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 04/01/2025