Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
Review type:
Best Big Dealer in Phoenix
Easy Transaction
by Nick R on 12/23/2019That may have been the easiest time ever purchasing a vehicle...It was only 3 hours, and it was a very comfortable experience :)Purchase Experience
by Seattle Transplant on 11/05/2019Second used vehicle purchased within last four years from Bill Luke in Arizona. They have great buyers, their used cars and trucks inventory is excellent. Prices are very competitive. They do a nice job preparing vehicles for resale.Just give them a try
by Brian on 08/31/2019Really enjoyed my buying experience at Bill Luke. Justin was honest and took care of me. It's a big place, don't be intimidated. I knew what I wanted and got it, the trade in was even easy. Honestly, know your trade-in value ahead of time… and you'll be fine ;). Would buy again.Fantastic prices
by AmyCoxaz on 11/21/2018We spent the entire weekend looking at cars at other dealerships before discovering Bill Luke. We ended up buying 2 vehicles at Bill Luke because both of the vehicles were 2018 models and each had less than 12,000 miles. The prices were… amazing and both vehicles were in perfect condition. We purchased the 6 month old suv for $18,000 less than the price of the exact same model that we almost bought brand new. The other vehicle that we bought was also about $8,000 less than other dealerships. I highly recommend going to Bill Luke.Best decision
by FABRAHAM17 on 08/13/2018I was and still am very pleased with my GS 350. So well built and taken care, it feels like a brand new car that is up to date with technology. I had an IS250 before this GS 350 and I tell you the GS 350 is a beast comparatively speaking.… My family grew so I needed a more roomier sedan. The 306 HP shows up and humiliates other high ranking cars. It is also sleek with a luxurious design. The staff was absolutely perfect. I have already recommended everyone I know to this dealership and will continue to do so. The Bill Luke name thrives for perfection, just remember that the next time you decide where to buy from. Thank you.Customer First Award for Excellence... FALSE
by DwightZier on 07/11/2018My wife and I purchased a FIAT 500 Electric car from Bill Luke Auto Sales on June 23rd 2018. We drove from Albuquerque NM to Phoenix AZ to purchase the vehicle. Upon returning home we found that the Bill Luke had not inspected the vehicle… to be in working order BEFORE they sold it to us, specifically the vehicle charging unit was faulty. We called Bill Luke to have it services as this was an issue caused by lack of vehicle inspection prior to selling the vehicle. Chris Dow and David Mitchell of Bill Luke attempted to avoid our calls and inquires in reference to the issue. After 3 days and 16 calls to Bill Luke Auto Sales, specifically Mr. Dow and Mr. Mitchell we were able to get the vehicle transported to Fiat for the issue to be corrected. We spoke to Mr. Mitchell about getting a rental due to the lack of vehicle caused by their negligent business practices, Mr. Mitchell then again avoided us for 2 days and 7 phone calls. When the vehicle was finally repaired we spoke to Mr. Mitchell about having the vehicle transported back to use as the vehicle service department is over 70 miles away, he said, "getting the vehicle back is your responsibility." We let Mr. Mitchell know that the vehicle was sold to us under false pretenses. The fact being that the vehicle was sold as a "operating" vehicle and it "did not operate" as agreed upon during the purchase. Mr. Mitchell, Mr. Dow and Bill Luke sold us a vehicle that they did not inspect prior to selling and have adopted a "buyer beware" persona. We would like to believe that this issue was a routine oversight but after the appalling level of service Bill Luke Auto Sales has provided we now believe that it was a known issue and something of lemon vehicle sold to us. We will be seeking alternative means of remedy as Bill Luke Auto Sales, David Mitchell, Chris Dow, and general manager Chris Knob have all failed to remedy this issue completely. Do not mislead customers and do not state that vehicle are operational when they have not been inspected.We are sorry that you did not have a positive experience Dwight. It's frustrating to know that the used Fiat Electric vehicle you purchased, which was inspected by our certified technicians, could have passed inspection yet the charger for the vehicle wasn't working when you got home to New Mexico. As soon as our team was made aware of the issue, we arranged for a tow truck to take your vehicle to the nearest Fiat dealer who could work on the electric vehicle. As soon as we got that arranged, our GSM Mitch got on the phone with the Manufacturer (Fiat) and the dealership to ensure we expedited the repair. After diagnosing the problem, it was deemed there was a defect in the charger, so Fiat shipped out a new charger for the vehicle. Bill Luke provided a rental vehicle, at our expense, during the 13 days it took to get the new charger. The good news is that the charger has been replaced, there is no cost to you for any of the repairs, the tow bill or the 13 days of rental vehicle. The vehicle is ready for you to pick up from the local dealership. Again, we're sorry about this experience, we understand it can be frustrating to purchase a vehicle and things go wrong...which is why we've done all that we have to get it fixed for you.
Best Dealership In AZ
by awesome310 on 06/17/2018Very awesome sales staff and gets you what youre looking for and affordable.2018 Jeep Compass Limited
by 5150edu on 03/26/2018Overall pleasant experience except for final stages where I got the routine to buy the optional (but highly encouraged) maintenance/above and beyond coverage plans. Felt like I was listening to a timeshare condo pitch. The way the finance… guy was talking, it seems like the vehicle was going to fall apart and I would be liable if I didn't buy his plans. Other than that, all the rest was good.Great service & price
by Carbuyingbog on 01/28/2018Flew in from out of state to pick up a used car. They communicated well, delivered on all promises, and had great pricesGreat service
by DennisJones72 on 01/13/2018Everyone was kind and professional throughout the whole process. Overall great experienceExcellent
by JMG2017 on 12/18/2017updated 12/26/2017Purchase processed quickly and efficiently. I have been happy with Bill Luke dealership for 2 purchases and highly recommend. They have what I want and fairly priced.Thank you for the Great Review and for your continue Business! Enjoy your new vehicle and please let us know if we can help with anything in the future!
By far best and easiest car buying experience
by 2016Ram on 12/18/2017updated 12/26/2017Bill Luke was recommended to me by a friend . When the vehicle I was looking for also happens to be at Bill Luke dealership I decided to go and see the vehicle . I admit I was skeptical at first (car dealerships have their reputations ) I… was absolutely impressed with the ease ,the no pressure tactics (for real not just a gimmick) very informed sales people . Bill Luke is the real deal and has my business going forward and all my friends and family as well .Awesome! We are happy you gave us an opportunity to help find a vehicle you can enjoy. We take pride in customer Satisfaction and are thrilled you enjoyed your Experience here at Bill Luke. Take care and we look forward to assisting you again in the future!
Review
by Meaghancoz on 12/16/2017updated 12/26/2017Very helpful and answered all my questionsThank you for the 5 Star Review Meaghancoz! Enjoy your new vehicle!
Ruining a brand new car
by David_Zamorano on 12/16/2017updated 12/26/2017First of all they make you wait hours quit everything was already supposed to be set up just come and drop off a cashiers check did not happen was there over two hours. Then they install an alarm in your vehicle that I did not want… when they remove it they mean holes on the brand new DashHi David, We apologize that you were here at the Dealership longer than you anticipated. We feel we resolved the holes in the dash when we replaced the entire dash with a new one for you once the Alarm was removed. Customer Satisfaction is very important to us, so if there is any other issues you would like to discuss feel free to contact Melissa, our Customer Relations Manager. She will be happy to assist in any way she can. Take care. Enjoy your new Truck!
New car
by Brianna_R on 12/16/2017updated 12/26/2017Such a great experience, I didn't expect to drive off the lot with a brand new 2018 grand Cherokee but thanks to Doug for his all knowledge he made my car buying experience a smooth ride and got me as close to the payments I was hoping for,… thank you so much Doug I Love my Jeep grand Cherokee. Happy holidaysOutstanding customer service
by AZDave1 on 12/15/2017updated 12/26/2017Was definitely a pleasure doing business with these guys! More importantly was my outstanding experience and level of service I received from Lucio!Thank you
by LRMannon on 11/24/2017updated 12/26/2017Thank you Bill Luke Dealership. Not only did Pablo...my salesman...help me to find the vehicle that fit my needs, was afforable, learned everything about it...but most of all..I appreciate the respect Pablo gave my autistic child. Thank you… all for the wonderful day we spent buying our new vehicle. LRMannonNo wrecks I was told.
by 2014rd3500 on 12/18/2017I purchased a 2014 ram 3500 from this dealership. I did appreciate the straight forward and ease of transaction. Although I do no appreciate that I was sold a truck that I was told there were no accidents. Well upon being around and in and… out of the truck the day after that is clearly not the case. 1 entire bed side was removed/repaired/and replaced. To the extent the the top rail of the bed has a dip in it but was covered with a plastic bed cap. And in the paint work there are several runs in the paint 1 that is over 12" long. There is overspray on the rear marker lights and tail lights.Great car low pressure sales
by gillett85 on 12/15/2017Alex was a low pressure salesman. He was very knowledgeable of the cars he sells.They turned around a bad experince
by mrbedwell on 12/13/20175 Star because I feel that in the end they made an effort to help me get a vehicle at a price that fit my budget. Went in and was treated poorly by one of the sales associates. Upset me to the point that I got up and walked out. Shortly… after the sales manager KB called me to find out what happened and to tell me they would do whatever it takes to work with me. Later that evening I went back in, got a lower rate and the car at the price I was expecting. After the contact was signed and while I was waiting for my car. The finance officer Luis Martinez asked me to come back inside and wrote up a new contract with a 2.5 % lower rate. He didn't even try to haggle price or extras! Just dropped my rate because his manager told him to. Needless to say, I left the dealership much happier the second time than I did the first. Everyone else that worked with me was extremely helpful and friendly. I would definitely go back but only if I could work with those individuals mentioned here. I was thinking a 4 star would be enough but since they were willing to help out and get my cost lower, I gave them a 5! Thank you for making things right. It would have been great if this is how it was the first round.Best experience!
by Lallico on 12/13/2017Our salesman "Tank" was very knowledgeable on all the vehicles we had asked about. Helped find the perfect vehicle for my wife and I. Very satisfied with our purchase.
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
We are sorry that you did not have a positive experience Dwight. It's frustrating to know that the used Fiat Electric vehicle you purchased, which was inspected by our certified technicians, could have passed inspection yet the charger for the vehicle wasn't working when you got home to New Mexico. As soon as our team was made aware of the issue, we arranged for a tow truck to take your vehicle to the nearest Fiat dealer who could work on the electric vehicle. As soon as we got that arranged, our GSM Mitch got on the phone with the Manufacturer (Fiat) and the dealership to ensure we expedited the repair. After diagnosing the problem, it was deemed there was a defect in the charger, so Fiat shipped out a new charger for the vehicle. Bill Luke provided a rental vehicle, at our expense, during the 13 days it took to get the new charger. The good news is that the charger has been replaced, there is no cost to you for any of the repairs, the tow bill or the 13 days of rental vehicle. The vehicle is ready for you to pick up from the local dealership. Again, we're sorry about this experience, we understand it can be frustrating to purchase a vehicle and things go wrong...which is why we've done all that we have to get it fixed for you.
by bill_luke_cs on 07/19/2018