Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
Review type:
Best Big Dealer in Phoenix
Be aware
by ABNFloyd on 07/27/2016updated 08/02/2016Everything was going fine until it came time to finish the paperwork. Halfway through finalizing the paperwork with finance I was told they would not do something that they had previously agreed to and said was no problem. If they would… have been upfront from the beginning it wouldn't have been an issue.Just bought a 2015 caravan yesterday
by ppiazza1 on 01/22/2016I just bought a 2015 caravan from Bill luke yesterday. Here's the bottom line, professional absolutely, quality car, absolutely, price, best in the valley. I shopped around for months for a new family car. I researched checked dealer… reviews. Bill luke had the best selection for the price around. Salesman was awesome. I had a great experience and would recommend everyone to shop here first.Thank you for your positive review and sharing about your professional experience with our best selection and pricing we offer here, at Bill Luke.
We love our team and are glad you got the service you hoped for. Thanks for sharing your positive experience.
$1,000 Added to Price!
by LuciusV on 11/28/2015I couldn't believe it when I tried to negotiated a deal and had my own financing and they INCREASED the price by $1,000! Amazing! Rip you off on one end or the other and they evade your direct questions. The only reason they have been in… business for so long is the churning of the population!I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you wish, but if you do you are not eligible for the $1000 finance bonus cash included in our finance price.
Run Away!! Don't go to Bill Luke
by nothapB on 11/17/2015STAY AWAY FROM BILL LUKE. Whatever you do, DO NOT WORK WITH LIONEL, one of the salesman here. He is in every way the epitome of they stereotypical sleazy car salesman. While making our purchase, it was all sunshine and rainbows and he came… across as an up front and straightforward guy, even telling us cute stories about his wife and kids, but that quickly faded and the [non-permissible content removed] he really is came through. Throughout our entire buying process he kept telling us that he was "tracking down" the second set of keys to our vehicle as well as our floor mats. As soon as we had signed he casually drops in that 'there isn't a second set of keys'. Strike one, especially because if he had just told us that up front it probably wouldn't have been that big of a deal, but lying for several hours and then suddenly remembering the truth is being purposely dishonest. Next, even after we've officially signed on the vehicle, he's still telling us that he has floor mats, but they're being cleaned. He kept this ruse up for several days, then eventually stopped answering my calls, and finally had someone else tell me there were no mats. There never had been. Big fat lie number 2, folks. Then, when it came time for my first oil change, we returned to Bill Luke despite it being quite a drive because good ol' Lionel told us that oil changes and tire rotations would be free as long as we owned the vehicle, as long as we took it to their specific location. Guess who got hit with a big fat fee for a standard oil change? Yep, he lied about that too. The worst part is that when we told the Manager that we'd been told it would be free and the manager called Lionel in, he stood there and lied to our faces and said he'd never said that. So there goes the extra care warranty we added on to our purchase. After the treatment we received I would never buy from Bill Luke again- I'd rather take the bus. I now believe the Managers (yes managers, because we talked to 3) are aware of these kind of tactics and are just as dishonest as Lionel. They all play the same games and even use the same lines. "Go lie to customers, say whatever you have to to make the sale, and we'll back you up". Shame on Bill Luke and especially you, Lionel.We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. I did speak with the sales specialist who served you and he said he offered to pay for your oil change for the misunderstanding. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Bill Luke our focus is to provide consumers excellent customer service. Please contact us at 602-249-1234 to discuss your concerns in confidence.
Worse service
by lgpa777 on 10/09/2015I purchased a 2015 Jeep Renegade from Bill Luke. The day I went in the salesman, Joey Aguirre, and the financier, Richardo Juca, assisted me to purchase a new vehicle. After a few days, I was having issues with the car and I called Joey,… Richardo, and various people at Bill Luke. I did many calls, left several voicemails, and my calls were either ignored or they stated they could not do much. It took two weeks to finally get a response back and an appointment at the dealership. I had to travel from Tucson to Phoenix to get that completed. At the appointment they only fixed part of the issues. I came to the Jim Click dealership in Tucson for assistance and they kindly supported me. I love my new car; however, Bill Luke made purchasing my first vehicle the worse experience and they have terrible customer service!We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Bill Luke our focus is to provide consumers excellent customer service. Please contact us at 602-249-1234 to discuss your concerns in confidence.
Good deal and easy to deal with
by revkenpage on 10/01/2015Bought a used car from them. They have up front pricing and didn't play games with it. You do have to haggle somewhat on financing rates, so know your credit score and have a pre-approval somewhere else, so that you know the ballpark for… financing. I had a service issue, but they handled it very competently and gave me a loaner while it was in the shop. Good people.We appreciate you taking the time to give us this feedback. We are completely dedicated to providing top quality customer service, and we're glad to hear that your experience reflected this dedication.
These guys are awesome!
by jessicalove on 08/12/2015I was shopping for what felt like the impossible which was a 2010 or newer Toyota Corolla S and hit the jackpot with this place. They were friendly, professional, found me exactly what I wanted and got me a great deal. Lionel was my sales… man and Tyler did the financing. Overall, I had a great experience. I'm a single female and thought I'd be taken advantage of but felt like I got a great deal when I left. I recommend them now to family and friends.Thank you so much for writing such a glowing review about your experience with us! We're absolutely dedicated to making sure that all of our customers receive a vehicle buying experience that's as convenient, comfortable and hassle-free as possible, and we're so delighted to hear that you managed to experience this value first hand with us. We truly hope you continue to choose us for all of your automotive needs, and we look forward to seeing you again soon
Worst Experience Ever
by FrankWood on 06/27/2015Worst experience ever!!!!!. Beware! do not do business with Bill Luke Doge. I brought my car to them to get serviced and while in their possession they wrecked my car on the test drive. The accident was not their fault however they did not… help at all to get my car fixed. In fact they made me pay for the loaner car that I get when servicing my vehicle, pay for the alignment and other work performed even though my car no longer runs and they made me pay for the tow of the vehicle from the accident site to the dealership when they are the ones who ordered it to be towed. The GM Kim Carter and owner Don Luke do nothing but lie to you. They both told me that they lose $1000 on every vehicle the sell and they do not make money selling vehicles. Don Luke actually hung up on me during a conversation. Stay away from this dealership. Go to Larry Miller Dodge instead. I spoke with the service department and they stated that if my vehicle was in their possession and it was wrecked their fault or not they would see to it that my car was fixed. Worst Customer Service I have Ever Experienced.This is complex situation to discuss in this format, but we feel that we made every effort to accommodate the customer. In the end we determined the customer could not be satisfied. Our apologies. We also wanted to point out to our customers that we were able to satisfy hundreds of other customers last month and have been doing so since 1927.
Returning Buyer
by RobAngelaHicks on 06/07/2015Leaving the house this morning Rob and I were both hesitant to drive to a dealership knowing we would have to deal with the sales pressure. Well what a great surprise. We were professionally greeted by Joel Hendrickson and I expressed to… him what I had researched on Bill Luke's website and he automatically took the initiative to search on his cellphone to find what I was talking about. He found what I was interested in, went and grabbed the keys, and away we went. We went over the vehicles in detail; test drove it, then onto seeing if he could make a deal to meet our expectations. I told him the monthly payment I was willing to pay. After a few times he was able to get what I wanted. Joel Hendrickson was a very pleasant sales representative. I was very impressed with his ability to make it as painless as possible. He definitely made it worth the time we spent. Another perk was Wilmer Gutierrez taking the time to go over all the awesome bells and whistles that were included in my purchase of a new Jeep Sahara 2015. My husband and I left the Bill Luke Dealership without an ounce of buyer’s remorse. My special thanks to Joel and Wilmer for the wonderful job you did. Angela Testa HicksWe're honestly flattered by your review of your experience with us. Not only do we strive to provide the utmost in customer service and quality to all of our customers, but we're always willing to work within each customer's needs, situation and budget so that they leave our dealership with the vehicle that's right for them. We're delighted that you feel you experienced these values first hand, and we look forward to seeing you again very soon!
the best experience
by jmarquez1 on 02/03/2015First time buyer and this was the 4th dealership i visited. i arrived and was greeted by Jerry A great service very professional. After test driving the first car 30 minutes later I am driving off the lot in a brand new 2015 car! Jerry A… did a great job and set a deal for me on my first new car!!Thank you for sharing about your first time buying a vehicle and we are glad you chose us! Please contact us if you need anything else in the future. Happy driving!
Excellent Service
by HatchBack12 on 01/12/2015These guys went above and beyond my expectations. Now, I am a first time owner of a new vehicle. i didn't think it was possible to get a car in my situation, but Jerry A. made it possible.Thank you for your post about your experience buying your first vehicle here at Bill Luke. We are pleased to hear about your service was beyond your expectations and thank you for choosing us!
Purchased new Grand Cherokee
by PhxJeepMan on 12/01/2014I just purchased a Grand Cherokee from Bill Luke Jeep and love it! Rick Miller was the sales person and he was great! Best salesman I have ever worked with- knowledgeable, helpful, put together a great deal! I highly recommend him.Hi new Jeep owner! Thank you for sharing about your knowledgeable and helpful service you received. We appreciate your recommendation, thanks again!
Integrity and honor
by Maybewiser on 11/13/2014I found the Bill Luke car I wanted on cars.com. I was replacing a vehicle USAA rated a total loss. I live 400 miles away from Phoenix and so I bought the car sight unseen. Dale Langford worked with me via phone and text. When I flew out to… take delivery, he met me at the airport even though I arrived on what would have been his day off. The car was exactly as described and the added charges were quite reasonable. I am always concerned that the employees are receiving fair compensation and both Dale and financing expert Wendy assured me that they were fairly paid. Wendy had worked at a corporate dealership and she has found family owned Bill Luke Motors to treat their employees much better. BillLuke = class in every way!!Thank you for taking the time to share your buying experience here at Bill Luke. We serve many customer out of the area or state because of our customer service and pricing. Thank you for your business!
Outstanding
by april28 on 10/10/2014The service was outstanding! They were very forthcoming about everything they needed to do and finished the work by the deadline we had set. Very friendly and non-pressuring.April, you've made our day! That is what we love to hear. We will do our best exceed your expectations every time. Have a great day!
Trip ready
by ana17 on 10/10/2014Thanks for all your help getting me ready for my trip and always answering my questions! You are so patient to answer and check all my concerns and I feel better safer driving my car knowing you are looking after it.We are happy to hear you chose Bill Luke to help you get your vehicle ready for your trip. Thanks again and happy trails!
Jeep Patriot
by Syostktown on 09/30/2014Dealership was great and accommodated my family. Our salesman Jerry A was great to work with. I highly recommend going to Bill Luke chrysler and asking for Jerry A you will not be disappointed!Customers like you make the world go round! Thanks so much for your review!
2014 Ram 1500 Regular Cab
by lhcbc on 09/27/2014My salesman, KB B made my experience tolerable considering it is a dealership. He was knowledgeable about the truck and answered all my questions as well as giving me a tour of the dealership.You've made our day! That is what we love to hear. We will do our best exceed your expectations every time. Enjoy your new truck!
great buying experience
by alexsalcido on 09/25/2014went to check a few dealerships in Phoenix looking for a great car, at a good price. We had some so so experiences, and a bad one (Hyundai Camelback). When we got to Bill Luke we were helped by JR who quickly took us to the vehicles we were… looking for, started the buying process and it went smooth and fast (it took a couple of hours). JR was so professional, friendly and helpful. And our finance guy went thru all the information quickly and clear about the tons of documents we had to sign. Usually once you buy a car somewhere the dealer forgets about you and don't even return your calls if you have a question. Not in this case. They checked on us to make sure we were doing ok with our car. Can't ask for more. Thanks again to Bill Luke's staff.Thank you for sharing about your experience here at Bill Luke and how JR offered helpful, friendely and professional customer service. We also thank you for your business!
Excellent Experience
by BobD60 on 09/22/2014My son was looking for his first car that would be bought on a loan and therefore he had a fixed budget. We worked with Jerry A who was a true professional. He took the time to work with us and was straight forward and did not play games… with the pricing. We negotiated a fair price that we both could live with and feel good about. I have dealt with lots of car dealers over the years and this was one of the easiest and less stressful times ever! I would highly recommend this dealership and ask for Jerry!We are happy you chose Bill Luke to purchase for your son's first vehicle and allowing us to show you how friendly and helpful the experience can be. Thank you for your business and recommendation!
Joel Hendricksen
by Sean1963 on 09/21/2014I bought aChallenger R!T in August 2014 Dealing with Joel was simply great! He is right to the point ,quick sales guy,no sale pitch,no nonsense kind of person. I was there to look at particular car I've looked on line... He said Let… me grab the key and Ill bring the car over... In an hour or so I got the car Fast,pleasant,respectful ! Guys Buy from him ! You'd be happy like I was. Regards, Sean CWe believe in creating an pleasant and respectful atmosphere to offer the best customer service. Thank you for letting us know about how our sales team served you.
Great Sales Experience
by carrie33 on 09/14/2014I worked with Jerry A and recommend you do too. I was an anxious senior buyer. Jerry put my worries to rest with a FAIR price (and I have been shopping around), courtesy and patience. This dealership and Jerry were the only positive… car-buying experiences I ever had. I will return to them & recommend them.This is a great example of the respectful and friendly buying experience we strive for here at Bill Luke is. Thank you for sharing!
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thanks for taking the time to post your review. We apologize for the inconvenience that we were not able accept a credit card for the vehicle down payment for this we apologize. If we can do anything for you in the future please contact us 602-249-1234
by bill_luke_cs on 08/24/2016