Customer Reviews of Courtesy Chevrolet
Review type:
Great job!
Hey! Great discussion! Party on DeeDee!
:)
by Sara_Cox on 11/16/2018updated 11/27/2018Brendan was great! Kept us updated with what was going onThan you for your review. We are glad to hear Brendan could provide you with a 5-star experience. Best - Scott Gruwell - sales@courtesychev.com
Excellent service!
by DEHuffs19_ on 11/20/2018Buying a car can be very stressful and nobody likes to be at a dealership all day! We started looking online and then got contacted by Ivan Torres. Ivan invited us in to come in promising no hassle. He was ready when we arrived and took… great care of us. He had the car ready for us by the time we got there, and gave us a great deal on it as well!! Fast and very friendly. We got a trade in quote in only a few minutes to give us a quote ( day before we spent close to 2 hrs at another place for them to appraise our car) . Smoothest car purchase I've had.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best - Scott Gruwell - sales@courtesychev.com
Awesome experience purpl
by Happy cust. on 11/02/2018updated 11/09/2018Dropped off for appointment in the morning which went just as planned.Service work was on time and performance of the repair was great. Would highly recommend Courtesy Chevrolet to friends and family.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best - Scott Gruwell - sales@courtesychev.com
Repeat customer
by Traxfamily24 on 07/20/2018Had a wonderful experience again and thats why I returned to Courtesy Chevrolet when I was looking to get into a new vehicle. Love my Chevy Trax and the service I received. Juan Larios was an excellent salesman and took care of all my… needs and addressed any questions I had. I definitely will be returning when I am in the market for another vehicle. Keep up the good workThank you for leaving this remarkable feedback. We appreciate your feedback and are happy to hear that Juan and the Courtesy Chevrolet team were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Enjoy your new Chevy Trax! Best - Scott Gruwell - sales@courtesychev.com
Good experience
by azmacs on 05/11/2018updated 05/24/2018Tim Jackson at Courtesy Chevrolet took great care of me. He diagnosed what needed to be done and kept me informed on the progress of the work. I feel like he really cared about me as a customer.Thank you for your review. We are glad to hear everything went well for you. Best - Scott Gruwell - sales@courtesychev.com
Best experience
by Angelas78 on 05/13/2018From the moment we exited our vehicle, Jimmy Mendez was great! He helped us find the right car for us and we have specific criteria we were looking for on our vehicle. He did amazing! Jimmy was great at answering all of our questions and… made us feel very comfortable. This is our second vehicle weve purchased from Courtesy Chevrolet and couldnt be happier! We definitely recommend them! -Angela SThank you for your review and congratulations on your new vehicle! I am happy to hear Jimmy could provide you with a positive experience. We hope to see you again soon. Best - Scott Gruwell - sales@courtesychev.com
Fantastic experience at Phoenix Az Courtesy Chevrolet
by Newtruck50 on 05/08/2018We felt that we were working with professional, knowledgeable, caring staff every step of the way at Phoenix Az Courtesy Chevrolet; Mario in sales, Steve in finance, Juan with technical assistance. They were our allies in finding the… perfect vehicle for our lifestyle.Thank you for your feedback. We are happy to hear our team could provide you with a positive experience. We look forward to seeing you again soon. Best - Scott Gruwell - sales@courtesychev.com
Great & Timely Service
by ClaytonFloors on 04/29/2018I've been coming to Courtesy Chevrolet for service on the company vehicle around 3 years now. Erik Montano is very knowledgeable, listened to the issues I had encountered, and came up with great options within budget. He and his team… created a smooth and enjoyable service experience. I highly recommend Erik and Courtesy Chevrolet.Thank you for your review and continued loyalty. It is great to hear Erik could provide you with a positive expereince. We hope to see you again soon. Best - Scott Gruwell - sales@courtesychev.com
Service
by silverado_2 on 04/13/2018I purchased my 2016 truck from Courtesy Chevrolet and recently I've been hearing some weird sounds when turning the steering wheel to the right and left. The first time, my service advisor (Karen B.) indicated to me the problem and that was… fixed and well taken care of. The next couple of weeks the sound came back again. Only, this time it was while turning the steering wheel to the left anytime I was bringing the truck out of a parking space in reverse. The service technician that Karen B. had asked to speak to me about the problem, informed me that what I was hearing was normal and that there was nothing that can be done. I was grateful for the advice, however, a couple of days later the sound got worse (it was the sound a balloon makes when you rub your hand on it). I didn't want to bring the truck into Courtesy again because I felt that I would be wasting their time and I didn't want to be a problem. So instead, last week, I decided to take my vehicle to Firestone. The Firestone technicians diagnosed the issue indicating the suspension system and the struts needed to be serviced. The technician even stated something was going on with the leaf bearings/bushings etc. After Firestone diagnosed the concern, one of the service technicians referred me to a service technician at a different Chevrolet retailer. The service technician at the other Chevrolet retailer I was referred to was able to determine the problem and determined the problem was exactly how the Firestone technician explained it. The technician at the other Chevrolet retailer made an appointment for me to bring in my truck for repair. I still am providing the four star review for the service advisor especially considering Courtesy had more than five technicians test drive the truck and justified that there was nothing that could be done. So the four star rating was due to the friendly staff and friendly service. Unfortunately, I will only be taking my vehicle to the other Chevrolet retailer that I was referred to for now on.Thank you for your feedback. Please don't hesitate to contact us if you would like to further discuss the details of your visit. Best, Debbie Drager: ddrager@courtesychev.com | 602-798-2966
Great guys!
by Xtinamarieb on 03/08/2018Great friendly staff. Roberto is amazing. He was very helpful. We came in there with an issue and Courtesy fixed it. Stan Morton was a great deal of help as well. Thank you guys!Its great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best - Scott Gruwell - sales@courtesychev.com
Best Dealership in the Nation I give them 100 star rating
by AaliyahRoman18 on 12/08/2017Mr. Condelario Perez was an honor dealing with! Overall scale 0-10 he and the dealership got a 20!!! This place is 100% best ever!!!!! I wish I had the funds to buy another one from him!!!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Best - Scott Gruwell - sales@courtesychev.com
World Class New Car Buying Experience
by Ejhalvo on 10/09/2017I had a world class new car buying experience. I would like to thank GM Scott Gruwell, Director Steve Rimer and Salesmen Alex Padron for the VERY BEST new car buying experience. The folks at Courtesy Chevrolet are in their own league… compared to all of the auto dealerships that I've worked with. Why? Because of their passionate commitment to ensuring that all of their customers are taken care of. Bottom line: Courtesy Chevrolet does right by the customer. There is a reason why it is the #1 Chevy dealership in the entire Southwest. Go see Salemen Alex Padron. Alex cared about one thing and that is me--the customer. He did most of the listening and let me do most of the talking. That is what a customer wants.We cannot thank you enough for your wonderful review of Courtesy Chevrolet! It was a pleasure to assist you and please let us know when we can do so again! Best, Scott Gruwell - sales@courtesychev.com
Alex gets deals done!
by sjackson27 on 10/09/2017HUGE thank you to Alex and the team at Courtesy for putting up with me for a few days to get the deal that I needed! Alex is very helpful, kind, and understanding. He made the nearly impossible happen for me! I am so in love with my new… Camaro. Thank you Alex! -SamanthaThank you for writing about your visit with us, and congratulations on your new Camaro! Alex is an asset to Courtesy Chevrolet, and it is encouraging to hear he impressed you by delivering our trademark service. Best, Scott Gruwell - sales@courtesychev.com
Couldn't ask for better
by Mike_Braddy on 10/06/2017In a pinch, needing to make a difficult situation work I found Mike Kildoo and Courtesy Chevy. I told Mike my situation and in a few hours he and I had an agreement on a deal that saved me. Mike told me straight with no BS while being… friendly and genuine. I had to trust them since no one else where I live nor in the LA area could make the pieces come together. My wife and I just got back after the long round trip from Palm Springs. The car I got from them after they paid off my trade-in was better then I thought it would be. Driving home it purred it's way across the desert getting great gas mileage, driving without a single issue at high speeds. Mike and everyone there earned my business and you should give them yours. I know they didn't make a lot on my business today but it didn't matter they just wanted to help. I guarantee you I won't go anywhere else. I get to sleep all night free from the stress induced insomnia thanks to Mike Kildoo and Courtesy Chevy.Thank you for your great review! Congratulations on your new car. We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Scott Gruwell - sales@courtesychev.com
Should have learned the first time
by tlcuster on 08/02/2017Bought a BRAND new 2017 3500 Diesel Silverado HD (special order) from Courtesy in January. 1st Service Visit needed first oil change and alignment. Waited 4.5 hours - was told there were no courtesy vehicles available, but the shuttle… did take me to run an errand during this time. Once the truck was ready, it still had not been washed, but I couldnt wait any longer. Upon arriving home, we found greasy handprints all around the hood and a 5-inch gash on the hood from a service techs ring. I had to take the truck back the next day, a Saturday, for them to repair and repaint the hood. It took until Wednesday to complete as they had to wait for new hood emblems to come in. At least they corrected the situation, but this should have never happened. 2nd Service Visit - AC stopped blowing cold air. Brought the truck in Monday and was given a ride home by the courtesy shuttle. They called that afternoon to let me know the issue was not covered under warranty due to damage, so was quoted $1189 for the repair. Agreed to the repair, and even called back a second time to confirm the total as I wanted to pay cash. Was called on Tuesday afternoon, and updated that the truck was ready. Requested the courtesy shuttle pick me up at 2:37pm (they confirmed at 2:46pm they were on the way) and arrived at the service department shortly after 4pm. (Both of my shuttle drivers (Eric and Tanner) were extremely pleasant.) My total bill price was different than I was quoted and was asked to wait to speak to the manager. I was irritated about the billing discrepancy, but while I was waiting, they pulled the truck up, and once again it was not washed. The driver that brought my truck up tried to tell me they had a new car wash and my truck would not fit in the car wash. The driver grudgingly left to hand wash the truck and I was left to WAIT again. After the first visit, I was ensured that vehicles are washed on every service appointment unless otherwise specified to not wash. You would think after the first service visit incident (and my $1200 bill this time), they would treat you like a VIP when you returned, but that was not the case. What made it even worse, was everyone had an excuse or blamed someone else or didnt seem to care. The manager said he would take care of the bill, but then recanted, saying let me see what I can do and I was left to WAIT again. He finally came back and had taken $174 off my bill, but if it was just about the money, I wouldnt have gotten the repair done in the first place. This location is over 30 miles from my house and I drive by several other Chevy dealers to get here, but expected to be treated like family after purchasing our truck here. Instead, it feels like the service department employees just see the customers as walking dollar signs, and have no concern for your time or your vehicle. I guess I should have learned my lesson the first time with the Courtesy Service Department. I removed my license plate cover and Courtesy Chevy sticker from our truck, as I will no longer be an advertisement for them. I would not recommend the Courtesy Service Department, and do not recommend buying your vehicle here if you are loyal to your dealer. They will not be loyal to you.We have seen this review and are concerned with the experience you described. I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Debbie Drager: ddrager@courtesychev.com | 602-798-2966
Bait & Switch - Actual Customer Review
by Joseph_401 on 06/02/2017First off I'm going to say two things one that their advertised prices are not their real prices...and the second is that I am the easiest person to sell as long as your honest. I had been to a few dealerships and was doing my proper… consumer research, getting bids on various mustangs from different places. I was almost set on a 2016 V6 convertible mustang at another dealership when I saw the advertised price for a $19,000 V6 hard top mustang at Courtesy Chevrolet. The reviews looked good so I uber'ed over at around 7pm thinking it'd be a great experience. Looked at the car, all checked out, and went to buy. Immediately the sales guy comes back with $19,000 plus $2,900 in DEALER fees, prior to all the sales tax, license plate, etc. fees. So $21,900 prior to taxes etc...not the advertised $19,000. Honesty goes a long way, so I told him I wasn't interest unless we knocked off those fees, and I showed him I had 20K in my account right now for a new car and I was buying either this car or the other. While the sales man was busy, I see the used car sales manager go to the floor for another group trying to purchase a car, hit with the sticker shock that (and I mean this verbatim), "We have fees because we list the prices lower online because if we didn't list at that price, you wouldn't have come in.". So for the next 2 hours I pushed for a specific set of demands, and let them keep on 30% of the fees if they threw on a full 5 year / 60K bumper to bumper warranty. Finally the sales guy takes me to the sales manager, and after some teeth pulling I got them to say yes, because it was the end of the month and they were trying to make their goal of the 300th car sold for that month, and the sales guy was trying to get his ($1,750) 20th sale car bonus. So I asked for the 172 point inspection report (which the salesman never got) and I sign the docs to move the deal forward some time after close, and everyone was leaving at it (sales guy disappeared somewhere to get that inspection report) was ultimately me and the finance lady (who is easiest one of the nicest people there), and while I understand dealers do falsify their prices, this is where my review takes a nose dive. It's almost midnight at this point and she's asks me if they I had wanted the 5yr / 60K bumper to bumper warranty, which according to my verbal agreement with both the sales manager and sales guy wasn't on the paper, they only had the minimum warranty on there, not the full bumper to bumper. Now whether this is an honest mistake or not, I ended up getting hit up for the difference which was an extra $3,000 after I had signed as I was under the impression the contract was to our verbal agreement. So I was left with decision to decline the warranty and be left with a car with minimum coverage, or pay an additional 3K because I had already signed the contract. After explaining it to the finance manager (who was super nice and understanding), pushed it down to only 1.5K, but the fact I had to still pay an EXTRA unexpected 1.5K on an agreement that I had confirmed with both the sales manager and sales floor guy is incredibly unprofessional. It was pushing almost midnight when I finally got the financing taken care of and had only one key to the car (they couldn't find the other and were going to give it to me the next day along with the detail etc since it was so late). As I'm leaving the sales guy finally appears, no 172 point inspection report. I explain to him I wasn't happy with having to pay the extra 1.5K after signing, and he shrugs it off, not offering to fix it, anything. I don't blame him for wanting to get out of there since it was almost midnight, but in a situation like this, you fix it. You don't shrug it off. I helped him get his 20th car $1,750 bonus check, helped the used sales floor hit their 300th car, and I got stuck with an additional $1,500 ontop of the deal we agreed to. Doesn't seem right. The cherry on top, was finally when I took possession of the car, the sales guy didn't remove the stickers and documents taped to the windshield, and when I asked if he could remove them he said they were easy to peel off. The numbers definitely were, but the documents were impossible so I left them on and drove home. Came back the next day to get my 2nd key, still no inspection report, brought it up again (he said he'd get it, but didn't and went to lunch), and got the complimentary detail where they finally removed the papers and stickers. Got the car back, noticed there was a plastic grip piece missing from one of the cup holders, and the sales guy said to go across the street to the Ford dealership to get it fixed. I help dealerships in Norway sell cars through a social media app I built, so I have worked with quite a few dealerships but never heard of anyone having to pay extra after a deal has been signed and agreed upon, so maybe it was an honest mistake on their end? Either way, to anyone reading this, just know you're going to pay well above the advertised price, and you may get charged extra after the deal. In hindsight it would have been better to go the other dealership I was considering, but again I don't know if it was an honest mistake, but after bringing it up twice I believe it to be intentional. If that extra 1.5K I was charged was put towards the car, I'd be happier with the outcome, because I'd of gotten the deal I signed for, not the deal I got. It appears they are more number oriented than people oriented. While I always tend to give others the benefit of the doubt, I was certainly let down in this instance.We are truly sorry to hear of your recent experience. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention. Our owner, Scott Gruwell, does not accept this type of experience, and it is my job to help find a resolution. Please call me at 602-798-2966 or email me at ddrager@courtesychev.com
Car survey
by Donwitherow on 04/12/2017updated 04/24/2017Friendly staff , worked very hard to make us happy.didn't take as ling as we thought it would to do all paperwork and be on out way home.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Best, Scott Gruwell - sales@courtesychev.com
Service
by Rafalovskaya on 04/11/2017updated 04/24/2017It was good other then they never called me back about getting a detail for my wipers that they said I need to come back for on 3-5 daysThank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Scott Gruwell - sales@courtesychev.com
Great Job!
by AshChevyCruze on 04/11/2017updated 04/24/2017Found the problem and fixed it within a timely manor. Great communication. My salesmans and the service manager did a wonderful job resolving the issue.Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient manner. If theres anything else you need, please dont hesitate to reach out. Best, Scott Gruwell - sales@courtesychev.com
Great experience
by Craigers1970 on 04/13/2017updated 04/24/2017Jeremy Thorpe was the best service rep. He was friendly, courteous and knowledgeable. He even called to follow up to be sure everything was goodThank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear Jeremy took care of you and that he was friendly, courteous, and knowledgeable. We hope to work with you again in the future. Best, Scott Gruwell - sales@courtesychev.com
Nice Job
by R_K_Nagy on 04/14/2017updated 04/24/2017I like how in spite of the fact that your service department is extremely busy it still managed to find time to fix my vehicle and provide service as guaranteed in our purchase contract.Thank you for your kind words! We are thrilled that our team have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best, Scott Gruwell - sales@courtesychev.com
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Equinox
Chevrolet Silverado 2500HD
Courtesy has been family owned and operated since 1955. We are the oldest and most trusted Chevrolet dealership in AZ! Our sign located in the front of the dealership is actually a historical landmark! We are constantly updating our pricing daily with the help of KBB to make sure our new and pre-owned inventory is offered at the best price to the customer. We have an amazing service and parts department for anything you may need after the sale, or perhaps for another vehicle you have in the driveway! Our fleet department is top notch and is ready to help supply your business with the right vehicles to get the job done.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that everything was quick and easy for you at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
by Courtesy Chevrolet Phoenix on 02/28/2025