Tuttle-Click Ford Lincoln
Customer Reviews of Tuttle-Click Ford Lincoln
Review type:
awesome no pressure sales experience
Customer Care
by GulM on 05/04/2015updated 05/20/2015Paul was extremely helpful in understanding the issues that I had with the Car and helped me get through them as promised!Collision & Seat Repair
by StangDawg on 05/15/2015I had my car in for a collision repair and electric passenger seat repair under warranty. Nathen suggested that the seat could be taken care of while the collision repair was under way. The collision repair was completed in 2.5 days, but… the part for the seat had to be ordered. Nathen handed me off to Paul in service who bent over backwards to get the part for the seat so it could be installed and was very professional and helpful. The collision repair was completed on Wednesday after I had dropped the car off on Monday. The seat part was ordered on Tuesday, but didn't arrive until late Friday and I finally picked up my car at 10:00AM on Saturday. Paul had expected the part on Thursday, but could not track it once it left it's point of origin.Thanks for your outstanding review, Stang! I'm very happy to hear that Nathen and Paul were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Shirley | shirley@tuttleclick.com
Compliments from a Satisfied, Loyal Customer
by USA_1776 on 04/24/2015Compliments from a satisfied, loyal customer - Service Manager, Dan Smith - is the reason I continue to take my vehicle to the Irvine location. He is always so professional and welcoming, ensuring that my car is taken care of with the… utmost attention.Thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. We plan to continue giving great customer service and wonderful experience. Dan is a great people person and he strives to create a positive experience for every customer. It's good to hear that he was able to show you that. We look forward to seeing you again and we truly appreciate your loyalty! Sincerely, Shirley | shirley@tuttleclick.com  
Best Car Buying Experience I've Ever Had, Thank You John!
by Newshaw on 04/22/2015John Pherrin was what made the experience so pleasant and fun. He was very patient, even when I changed my car choice multiple times. He wasn't pushy and looked out for my best interest. He showed us all the possibilities we had and was… very open about what we could and couldn't get. I have gotten a few cars throughout the years and this was the best experience I have had. You can tell he truly cares about his customers. He was there from the beginning till the very end (which was pretty late at night!).Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Tuttle-Click Ford commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Sincerely, Shirley | shirley@tuttleclick.com
Great service work at Tuttle Click Ford
by tdunivin on 04/17/2015Craig Whitacre our Service Advisor did an excellent job. He listened carefully to how we described some issues on our car and then translated this into service work order. He followed up with us on status and in general was very pleasant… and professional to deal with. Highly recommend Tuttle Click Ford's service department.Hi and thanks for your kind words! We appreciate Craig as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Sincerely, Shirley | shirley@tuttleclick.com
I love Tuttle Click Ford
by newjeanine1 on 04/03/2015updated 04/13/2015My experience was excellent. I am a single woman, I felt no pressure. Complete cooperation from my salesperson Calvin. I love my new car and would direct anyone I know to Calvin at Tuttle Click Ford!Congratulations on your new purchase! I am pleased to hear that Calvin did a great job assisting you and providing you a pressure free car buying experience. Thank you for this fantastic review and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
love Love LOVE my Ford Fusion!
by VCandyPhoto on 04/03/2015updated 04/09/2015Calvin and Marcin made my purchase of my Ford Fusion perfect and smooth, Gianna in finance made my experience wonderful. Plus I love love love my car... thank you guys and thank you Tuttle Click.....I am happy to hear that your time spent with Calvin, Marcin and Gianna were a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Sincerely, Shirley | shirley@tuttleclick.com
A positive experience!
by Eff5 on 03/29/2015Our salesman was straight up, informed and friendly. Kudos! Additionally, he was always on time and was ready for our scheduled appointments.Thank you for this amazing review! I am happy to hear that you had a great experience at the dealership and that everyone provided you a straight up, informative, efficient and friendly service. Thank you and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Jerry and Brandon a Great Tam
by Aljandali on 03/22/2015updated 04/02/2015Easy approach, relaxing environment, understanding my situation and listening to what I have in mind. Working hard to getting me what I what at a fair and reasonable price. When it was all done I DID NOT FEEL LIKE I WAS SCREWED. Thank… You Brandon and Jerry YOU PUT SMILE ON MY DAUGHTER'S AND MY FACE.Your words mean so much to us here at Tuttle-Click Ford. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your purchase. Have a great day. Sincerely, Shirley | shirley@tuttleclick.com
2015 Mustang V6 (w/custom Red leather install)
by EleanorDo on 03/16/2015updated 04/02/2015I loved sales representative that I did business with (Jim Follmer). He was very patient with me as I was making my decisions and he was very knowledgeable about the vehicle. This made for a pleasurable buying experience.Thank you for this review, Eleanor. We really appreciate you leaving us your input. We are very pleased to hear that Jim could make your vehicle shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Shirley | shirley@tuttleclick.com
Tuttle Click Ford - True to Their Word!
by Big_U on 03/07/2015updated 03/16/2015Dealing with both Mechelle Williams my Sales person (who was exceptional) and the finance person Joe Claytor who was made the paperwork preodecure a very enjpyable experience!Thank you for the feedback! We're happy you enjoyed your experience and appreciate you taking the time to write a review. Sincerely, Shirley | shirley@tuttleclick.com
Top Notch Service As Always
by JeansJeans on 02/23/2015updated 03/05/2015As always such a pleasure doing business with Tuttle Click Ford. I am always pleased with the level of professionalism from everyone! I will continue to come here for all of my cars needs because Paul Parsons always takes great care of me.Thank you so much for taking the time to write this review! Paul is great with people and focuses on what the guests needs are. He will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit! Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Shirley | shirley@tuttleclick.com
the best dealer i been to.
by Ricardoreyes on 02/22/2015updated 03/05/2015You guys were great right from the beginning. You guys know how to treat customers more like a friend to friend.Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Shirley | shirley@tuttleclick.com
car purchase
by randmmat on 02/28/2015updated 03/05/2015We were provided with complete information concerning the car of interest and received a comprehensive review of the capabilities of both the staff and the dealership.We were greeted by the dealers' representative is a professional matter… and he was helpful throughout the complete purchasing process.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Shirley | shirley@tuttleclick.com
Great experience!
by Joel_L on 01/31/2015updated 02/09/2015Our sales rep, Rex was great. I assure you, we would have not bought the car when we did if it weren't for him. He went out of his way to find us the car we specifically wanted. He was kind and funny! Thank you Rex!Thanks so much for this great review, Joel! We try to create a friendly and professional experience for all of our customers. Glad to hear that Rex was such a great help to you. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Shirley | shirley@tuttleclick.com  
Emily
by Emily_16 on 01/30/2015updated 02/09/2015The friendliness of all of the employees. Jordan was great! As well as Joe - the finance guy. I told them exactly what I wanted to pay per month and they were able to get super close to my budget.Thank you for this amazing review, Emily! Glad to hear that Joe and Jordan were able to find a perfect vehicle for you and they were able to get a best deal that suits closed to your budget. Congratulations on your new vehicle and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Ford Escape Purchase
by RogerYoung on 02/06/2015The internet sales manager, Jim Follmer was outstanding! He emailed and called me while I was still online researching the Escape. Once I got to the lot and met Jim in person, the process to select, test drive, and purchase, was painless… and very efficient.Thank you for taking the time to share with us, Roger! The goal of the dealership team is to ensure a painless, efficient and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner with the help of Jim. Please remember that we're always here to assist you with any future auto needs Sincerely, Shirley | shirley@tuttleclick.com
Love my car!
by CindyRSM on 01/24/2015updated 02/02/2015No any real hassles with financing I had two offers The only thing in retrospect is that I wasn't given price of car nor see it till end of deal I would like to have seen sale price, financing and interest breakdown before signing As the… car was more than I walked in planning to payThank you for your feedback! Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Sincerely, Shirley | shirley@tuttleclick.com
2015 Ford Escape TuttleClick
by Sherilyn on 01/26/2015I told Ameliano what we wanted and he found it for us! Brandon was great too! We really felt like they cared about us! They listened to what was important to us! Brandon was excellent at explaining the car features too!!!Congratulations on your new purchase, Sherilyn! Thank you for taking the time to write about your experience with us. At the dealership, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Im so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Shirley | shirley@tuttleclick.com
Great service and fast!!
by Salma17 on 12/29/2014updated 01/07/2015Everyone was so nice and helpfull. I didn't have an appointment and they helped me early and fast and finished servicing my car fast. I also loved the fact that they text you with updates of your car.Review of the year... Deal of the century!!!
by Seandrummer47 on 12/19/2014updated 01/02/2015I thought sales staff was knowledgable and very courteous. My salesman went to the ends of the earth to get me the best deal possible. A sincere thanks!Thank you for your kind words and congratulations on your new car! We are very happy to hear that our team was knowledgeable and courteous and that they went above and beyond for you! Enjoy your new car and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Thanks for your outstanding review, Gul! I'm very happy to hear that Paul was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Shirley | shirley@tuttleclick.com
by tuttleclick on 05/21/2015