Volkswagen of Downtown LA
Customer Reviews of Volkswagen of Downtown LA
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175 reviews
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Great Experience!
by Astrella91 on 05/06/2015I recently purchased a car here and it was such a great experience thanks to Moh! Seriously guys, Moh goes above and beyond to help you guys have the best experience possible. He's absolutely wonderful and he makes the car buying process… seems quick and stress-free! I recommend that if you need to purchase a car here definitely ask for Moh. He's patient and informative so he answers all your questions. He's not just selling a car, he's making sure that it's the right car for you. Moh makes it a personal experience.Great buying experience.
by adrienne5 on 05/05/2015I needed a car quick and VW of Downtown LA had the car I wanted, a VW Jetta TDI Diesel with manual transmission. I emailed them, expressing my interest and Don Dolor called me right back with a quote, which he followed with an email. I… drove there that afternoon, saw and drove the car, loved it and loved the buying experience. Don walked me through all of it, all the way to demonstrating all of the bells and whistles on the car. I love my car and really enjoyed the buying experience.Thanks, Don Dolor for going above and beyond!
by merrimm on 04/22/2015Specifically rating Don Dolor who sold me my car over a year ago and he continues to provide excellent service! He really goes out of his way to be helpful and I'm very appreciative of that.Volkswagen of DTLA
by brookeingalls on 04/18/2015Don Dolor helped me with leasing my first car and I have to say, he is great from beginning to end! I will definitely be coming back to Volkswagen of DTLA just for him! Very helpful and informative, not pushy, and straightforward. Will be… back for future leases. Thank you Don!Fantastic Experience!
by ssmithbanner on 04/14/2015I couldn't be happier with the experience that I had with Don and the team at VW of Downtown LA. I'd been working with Don for a few weeks on securing a VW Tiguan as they were low on quantity in California. Don worked around the clock to… secure a car for me in the color and trim that I wanted and was very sensitive to the price that I had in my head. He was super accommodating and always answered every question that I had thoughtfully. I never felt pressured or intimidated to purchase a car at any time and I felt like I was treated with respect instead of just a walking dollar sign. He went above and beyond with making sure that my paperwork was mostly completed before I even got to the dealership so that the process of signing papers was painless and quick. I highly recommend anyone who is in the market for a VW to go to VW of DTLA. Their commitment to customer service is unparalleled.2015 GTI autobahn
by schaffman on 04/13/2015Leased a 2015 GTI autobahn edition. Bobby and Kyle worked as a team to help make the purchase. It was easy.Ideal, kind, intelligent, helpful, patient salesman!
by C108 on 04/06/2015Don (Ferdinand) Dolor at VW of Downtown LA was a sincere, helpful salesman from beginning to end of my car leasing experience. He is not your typical car salesman. He was up front, patient, considerate and very helpful. This was a very… positive experience for me. I feel great about my new car lease.Great first leasing experience
by jefffffff1 on 04/02/2015I felt very comfortable and confident working with Don Dolor on signing my first lease. Loving my new GTI!Don Dolor is super great!
by howiesung on 03/31/2015I've recently got a car and Don Dolor helped me out. Don is super great! Honest, helpful and very kind. I recommend to go to Don if you need a car! :)Jetta SEL TDI! Great experience with Don!
by kaloygti168 on 03/31/2015I think this is not the first time I'm writing a review about don and vw dtla. I just had another amazing time with this dealership that I had to comment about. I was not thinking of buying a car, but went there for maintenance. Saw Don,… talked to him about my old car, whats new with my needs and he offered me a deal I cannit say no to. He's a very approachable and professional. Go see him if you're thinking of buying a new car. Actually even before you get your maintenance. :) Assisted me all the way. I think he reads people or something cause i didn't really need to say or do much. 0% 0 down hassle free.Excellence at it's Best
by Nagisa on 03/30/2015I had an, "exuberant" experience at Volkswagen of Downtown L.A. It all began with Don, who was marvelous, yet patient and so professional. From the moment of the first on-line contact I made to the dealer, to how fast Don sent me an… e-mail representing VDTLA was nothing but superior customer service. Don took the time to explain the process of car buying step by step, as I hadn't purchased a vehicle in years. When I arrived at the dealer, their Team Members were so nice and courteous. I was really taken by such awesome customer service. I found my lifetime auto dealer, Volkswagen of Downtown LA!Im enjoying my new Jetta thanks to Don!
by paola_rico on 03/25/2015Don was very helpful from the moment i made the first call until the second he handed me the keys to my new car. He was helpful, he did everything and beyond to help me with my car purchase. Make sure that, if you are in the market for a… new car, you talk to Don and you seriously won't regret it. The dealership in general was very helpful, but Don made it happen. Thank you!! PaolaGreat Experience at Downtown LA Location
by adammaksoud on 03/20/2015This was such an easy process. I was in a bind to get a car quickly and efficiently, and everyone at Downtown LA Volkswagon, particularly Don Dolor, were very helpful. They helped me find a means of financing and were able to break down the… car specs for me very clearly and effectively. This was a fast, no nonsense process, and I would highly recommend Don's help and service at this location, as he was very personable, funny, and most importantly honest. Thanks Volkswagon of Downtown LA!Don From Volkswagen DTLA - A+ Experience!
by schweizs on 02/23/2015I am a fresh transplant to LA from NYC, and given that I never had to buy a car before, I wasn't exactly looking forward to the experience. I'm not a technically-inclined gal, and had no background to draw from, so I was expecting a… stereotypical gendered experience. I come from a family of Volkswagen drivers and had seen a lot of license plate covers around LA with the Volkswagen of DTLA insignia, so I decided to take a look. I found a great CPO Jetta with low mileage and a great service record, and went about inquiring. Don responded to me immediately and answered a lot of really basic questions that I had, and was very gracious with his time. I wound up scheduling a test drive with him, and had a really great experience with him, from the test drive all the way through the final stages of paperwork. I felt supported and looked after, and couldn't have asked for a better experience. I definitely recommend working with Don, and am looking forward to being a continual member of the Volkswagen DTLA family!Now a happy GTI owner
by jackwcha on 02/08/2015I was in the market for buying a GTI, and Don from Volkswagen Downtown LA really helped me out. Being this was the first time buying a car, I was afraid of having to deal with endless back and forth haggling. Not the case here, Don was able… to match and lower the "fair prices" I researched online immediately with minimal headaches. The level of customer service was unmatched. Highly recommend dealing with this guy. Consider me a happy customerEasy Breezy
by mercurious66 on 02/02/2015Buying my new GTI at Volkswagen Downtown LA was a great experience. My salesperson, Don was honest and forthright throughout the process. He quoted me prices over the phone before I came in. They had what I wanted in stock. He gave me the… best deal in town. There were no "surprises" once we finalized the deal and I went to financing. Overall great experience.Great experience at LA VW
by slynngunn on 01/26/2015Please see Moh at LA VW! He was so conscientious and helpful. You can trust him--always true to his word. I truly appreciated his sincerity and professionalism. My sister and I were very impressed.Great service & great car!
by stephanie46 on 01/21/2015I just recently bought a 2015 Jetta a couple of days ago and I was satisfied in every aspect! Don Dolor was very nice, honest, funny and helpful! He answered all my questions and was by my side until the keys of my new Jetta were handed to… me. He was very detailed on all the features that the vehicle has and gave me his e-mail just in case I have any questions. This dealership really does go out of its way to make their customer feel special and important. I'm happy with my Jetta and the great deal I received. Thank you Don! And thank you VW!Great GREAT service!
by yazzy32 on 01/12/2015Don Dolor A+++. I was buying a used GTI with my mother and step father on a Sunday. Don worked with us, took time to help us every step of the way. My mother made it very clear to him that she did not want to be nickled and dimed and that… she did not want her time wasted. He was extremely courteous of our time and did his best to get us out there ASAP. Great attitude. and I LOVE my car!Great VW DTLA experience
by Lyndzeep on 01/06/2015I recently leased a new VW during their Winter Sign and Drive Event. I had been living out of the country for some time (thus had not owned a car for a while), and was nervous about shopping for a vehicle, as well as worried about what kind… of difficulties this would cause for me during the leasing process. I first met with Don who was polite, straightforward, and made me feel at ease. He patiently took the time to help me narrow down the list of things I would like to have vs. must have into the perfect car that fit both my needs and budget. Terry was also great with getting the financial end of things in order and making sure I ended up with a great rate. I went in on a Saturday evening, went home to research to see if I could beat their deal, and sure enough I was back on Sunday to finish the paperwork. I was amazed at how quickly they got me in and out of there, and I love my new car. I would definitely recommend Downtown VW and Don and Terry. I would also like to give a shout out to Jumbo Jim in finance, and the manager Dave, who were both also great. Jim is very thorough and really walks you through the process, and Dave was quick to make sure something was fixed that had been misprinted on the final contract. Thanks DTLA VW!VW of Downtown LA -- AMAZING!
by iamgershon on 12/21/2014Don did the most amazing job helping my wife and I find the perfect new VW. We are expecting our first child. The entire team at VW of Downtown LA made us feel welcome and part of their family . We weren't rushed into any decisions and… everything was as simple and seamless as possible. Don helped us pick out the perfect car that had enough space for our growing family. He spent time personalizing all of the options that we wanted so that we had a car that was perfect for us. I've been to a lot of dealerships in LA and VW of Downtown LA is simply amazing. Thank you Don, Kyle and Dave for making this such an amazing experience.
About our dealership
What sets us apart
VW of Downtown Los Angeles has been servicing and selling VW's in Downtown Los Angeles since 1959.
VW of Downtown LA is currently the best rated VW dealership in Los Angeles on Yelp.
VW of Downtown Los Angeles has won the Edmunds 5 star award for customer service every year since Edmunds began the award.
VW of Downtown LA has a Price Match Promise (details on web site)
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (6)
- English
- French
- Tagalog
- Vietnamese