Customer Reviews of Fletcher Jones Motorcars
Review type:
Excellent
by BartJB on 06/22/2014Excellent experience all departments Informative Courtesy Availabilty Sales Sean H. Finance Paul G. Delivery Libby Recommend without reservation BJBGood Deal and Easy to Work With
by balboadc on 06/12/2014Very well organized dealership and excellent customer service. Every step of the process was easy and I got a good price on a hard to find CPO vehicle. Customer service after you buy the car is excellent.Thank you for taking the time to share your feedback. I'm happy to hear you received excellent follow-up and enjoyed the overall experience. If you have any questions or need any future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
FJMB is now a gorgeous dealership with quality of a sleezy used car lot
by 07s600 on 02/19/2010I've bought (5) cars from Fletcher Jones in past (7) years. Never again!! This dealership has become a major joke. Up-selling, tele-marketing, scam service department, what a shame to see them heading blindly into a brick wall. Customer… service and quality made them what they were and now they have no value for either. Good luck to them, they're gonna need it!Service Sucks!
by 07s600 on 02/19/2010BEWARE!! Fletcher Jones Motorcars has resorted to constant telemarketing under the banner of "we can telemarket to you even though you're on the don't call registry, because we have any exiting account with you" - ok, technically, legally,… maybe, but really...aren't you FJMB? The service department has gone from Master MB Mechanics to salesmen hocking detail services and overpriced unnecessary repairs - like you're at a Midas Muffler shop with FJMB prices. These guys could not figure out why I was loosing 100HP on my car or even perform a correct alignment! I finally drove it from OC to Scottsdale just to have Dyno-comp (Renntech shop) troubleshoot the car. Within 1-hour Dyno-Comp had the alignment dead-on and ID a turbo-charger as the problem. As the car was still under warranty, they sent me back to FJ with the details (I offered to pay them to fix, but they refused to take my money - those guys have skills and class). FJ said they checked it and everything was ok. You've got to be kidding! As I didn't want to drive it all the way back to Scottsdale, I asked BRABUS if they could fix the issue. Andreas' mechanic at Brabus (truly a master mechanic) found the exact issue Dyno-comp identified and fixed the issue and amazingly 100HP right back. They said turbo-charger was empty and FJ was too lazy to check (guess its a 4-hour process to take apart). Get this - Claus and Andreas at Brabus - fixed it at no charge (again class and skill)! Granted I've spent a fair amount of money with Brabus, but nothing compared to what I've spent at FJ. They also informed me that the major whining noise I've been complaining to FJ about is a leak in the Active Body Control fluid reservoir (they filled it, but suggested taking to FJ under warranty). So car is now back with FJ and they say yeah they're right it is leaking and that is what's causing the noise. Too bad you're over the 50,000 miles so it'll be $1,100 to fix it. Last time I dealt with these idiots, I swore never again, then their General Manager Garth Blumenthal called me and asked if I'd give them another chance. I knew better, but tried, this time I'm done. Going to Laguna Niguel, hope they're better, they can't be worse. Brabus is in LA now and Dyno-comp in Scottsdale - OC really need a competent MB shop - I hope Laguna Niguel is good!Ate Our Cake Elsewhere
by lomita2 on 06/30/2009We spent ten months searching for our dream car, a C63 AMG and finally purchased it in Fresno. At Fletcher, the staff was running around telling us, "it's all about the buying experience," and we couldn't agree more. The Fletcher… staff promoted the philosphy of having a great buying experience, however, we couldn't get past the showroom floor. They simply would not talk price with us. Never once did they make us an offer other than the sticker price for the vehicle. We found another dealership and bought our baby from them. Fletcher failed to deliver on customer care, service, and delivery in treating us as the most value comodity, hence, they lost the sale of a C63AMG.Very Pleased
by carbuff50 on 05/23/2009Worked with Mike M. and Eric and am very pleased. All negotiations on our new Cclass were over the phone, bottom line was extremely competitive. Drove up from S.D. and everything was ready, exactly as agreed (actually better) and it was a… great experience-as it should be. I will send my friends to Mike.Eric R. refused to quote a price over the phone, not even MSRP. A very interesting "Internet" sales method to be sure. His words, "we do not quote prices over the phone". Glad you had a better experience.
Don't get con into the loyalty lease return deal.
by mlin700 on 05/01/2009They have this loyalty lease return deal that they promised you no penalty, no additional lease payment, they will pay off the lease, and get you a new lease, a bunch of BS. What they did was to bake the early termination penalty into the… new lease, increase the lease payment without proper disclosing, and push you thru the deal. Very tricky. The dealer is desperate now and they will try anything just to sell a car. I called their manager to complaint later and he said to me - too bad, you signed the contract, California do not have cooling off period. I will never buy any car from this dealer again.Will lie to you about everything
by momtaxiservice on 07/17/2008Fletcher Jones gave us a really aggressive "ballpark" quote over the phone on a specific car we wanted and added they could do even better if we came in. They assured us they were the only ones who had this model/color combo in SoCal so… they would have the best price. We drove 1+hr to go to Newport to find out: 1) they did not have the car on the lot and 2) their actual quote was actually $150+/month over what they said on the phone. These cars are pricey and $150/month may not seem much to some out there, but it is to us. And the fact that they insisted on us putting the effort to go all the way to Newport, just for us to find out that they lied about everything they said on the phone, really upset us enough to write this review. Don't waste your time like we did. There are more honest and easier to work with Mercedes dealers out there who can give you a better deal.Refused to give quote by E-mail
by jjelaco on 05/26/2008This guys told me that I had to travel to Newport in order to obtain a quote.Teamwork organization made selling process simple, fast and less hassle
by cls500 on 04/26/2008I did my research on-line for a Certified 2006 CLS 500 to fit my budget and finally, I run straight to this dealer for an advertisement found at autotrader.com that matched my criteria, regardless the distance from my house to this dealer… is more than 65 miles away. The Sullivan team greet me friendly and after a test drive to one of the 6 CLS 500 Pre-Owned Inventory they had on hand, I went through their process with not much hassle and we discussed about my trade-in and narrowed down to my monthly payment with a very reasonable offer and setup. I finally drove home with my CLS 500 with a pending trade-in, since I did not drive my trade-in car and the process was going through, amazingly, a blind trade-in method they proposed. Everything was taken care in a very professionnal and easy-going way within reasonable timeframe. The whole Sullivan team took an extra mile to meet 100% customer satisfaction as advertised. I was so happy with my CLS 500 chosen and had received great services from the whole Sullivan team, especially Brian Taber, very nice and knowledgeable saleperson, James Sullivan, Manager of Client Development and Sales, Anthony Chandler, Sales Manager, Eric Rosenthal, the one who contacted customers on-line, and finally Angel, with very smiling face and clear explanations through the review of all documentations before ending the process of the contract.True to Their Word
by billinla on 01/22/2008The moral of my story: If you do your research, you will be rewarded. With some key information in hand, I was able to complete a great deal at Fletcher Jones without any dealer games or re-trading. Here's what I did: Which Car? I… narrowed down my car search to 3 makes based on information I found here at Edmunds.com. I then went out to each dealer and test drove each model to see what was right for me. At the time, I was deciding between the MB C-Class, BMW 3-Series and Lexus IS/ES. Based on my own test drives, I was able to narrow my search to the MB and then tried out the 300 and the 350 (opting to go for the 350). Trade-in/Financing? With that out of the way, I went to CarMax and got a free appraisal on, and offer to sell, my car to them for significantly less than KBB (no surprise there, but it gave me a baseline number for a possible trade in to the dealer). Then I lined up financing at Capital One with their 'blank check' loan program thing with a term and interest rate I could live with (again, establishing a baseline). Once I had those three things lined up (make, trade-in price and financing), I started calling around to see who had my car and what the selling price was. In the process, I called up Dan Dodgen (and spoke with his father Clyde Dodgen a number of times) at Fletcher Jones down in Newport Beach. He was able to find the car I wanted and give me the right price (no mention of trade in or financing). Called me up a few days later to tell me that my car arrived. I drove down, they met my trade-in price, they met my financing conditions, and they honored the car price we negotiated over the phone. Done deal. Happy customer. No messing around with the dealer dance where they have to check with the manager and blah blah blah. Great experience and one that I would recommend to anyone. For honest dealing, do your research and go with the Dodgens at Fletcher. I know I will again once my wife stops drooling over my new C-Class. Good luck.I feel the car business or any business is pretty simple......Treat people the way they want to be treated .....Say Thank you and Smile. Dan Dodgen Fletcher Jones Mercedes Benz
I feel that the business of selling cars is pretty simple... Treat people the way they want to be treated....Say thank you and smile! Dan Dodgen Fletcher Jones Motorcars 949 689-5878
Amazingly friendly, honest, and straightforward staff
by kjllaw on 09/13/2007I made an appointment by phone and drove an hour to get there. When I arrived I was greeted by sales person by the name of Dan Dodgen. He was very friendly and courteous. Most of all, he was incredibly honest and straight forward… throughout the whole purchasing process. His dad, Clyde, who also works at the dealership was the nicest gentleman you will meet. It wasnt one of those superficial nice either. No haggling, they just matched my internet pricing on the vehicle purchased, gave me a reasonable value for my trade-in, - less than Id hoped for but very fair nonetheless - and all was explained in details every step of the way. This was completely opposite of the horrible experience couple of days ago at a local Southbay Mercedes dealership. I am not sure if the posting of the sales persons names are allowed in the review but they were so nice to me and gave me such a great deal that I had to mention their names. If you are in a market for a Mercedes do not think twice and just call the Dodgens at Fletcher Jones. You will not regret it. By the way, the dealership at Newport Beach was very luxurious with pleasant feel to it, if you prefer that sort of atmosphere.This is a people business not the car business....I think most dealers focus on the money or the deal when they should be focused on the people...the rest will take car of it's self. Dan Dodgen Fletcher Jones 949 689 5878
I guess I learned that from my father who works with me here at Fletcher Jones.....We try to make everyones visit unique and fun! Dan Dodgen Fletcher Jones Motorcars
A great customer experience
by AdventureGuy on 01/07/2014updated 04/27/2025My 2005 SL55 AMG needed some repairs and they did a great job getting it fixed at the price I expected. Vehicle was done on time and the customer service was excellent. Adam G. was my service manager.Thank you for your feedback! I'm do pleased to hear that you had an excellent experience working with Adam. If you have any further questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Worst customer service experience ever.
by susan138 on 09/03/2013updated 04/27/2025The Fletcher Jones dealership was extremely disappointing and in no way competitive with other dealers with better deals and certainly better service and manners in the area. The offered bogus deals, gave me the run around and were… offensive in every possible way. Stay away!I am so sorry to hear that. Who did you deal with and what happened? - Respectfully, Heather Lewis-Client Care Manager
Confusing Costs
by jbuzzatto on 01/15/2014updated 04/27/2025I have your new savings card but the coupons sent were of more value. it is confusing on evaluating why have the savings card when you send out other coupons that have a different discount. Customer has to do the math and maybe needs to use… both. Plus for a new car (2 yrs old) I think the B service cost with brake fluid flush is excessive. Tony I. as service advisor is great, right personality and very helpful!Hello, I can help explain and overcome the confusion so sorry. How may I reach you? - Heather Lewis, Client Care Manager (949) 718-3160
well organized and fast service
by happycustome99 on 03/20/2014updated 04/27/2025Thomas C. and his team did an exceptional job. Very informative, helpful, right to the point, organized, fast and one stop shopping. I will go back to Thomas for my next buy. Thank youI'm so happy to hear that your visit was pleasant and that Thomas took excellent care of you. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Salesperson matters
by sculler2 on 05/12/2013updated 04/27/2025Went there 2 years ago, had a terrible sales experience: rude, disrespectful. Went last Monday met with Alex. First class experience. Worth the driveThank you for your feedback. I'm sorry to hear about your negative experience a few years back but I am pleased to hear that you've had a pleasant one this time working with Alex. If there's anything else we can do for you, please don't hesitate to contact us. -Heather Lewis, Client Care Manager
1st Class Experience
by wildtrky on 03/17/2014updated 04/27/2025From the first visit to order a new ML350 untill delivery we were treated like family. We have owned Lexus for the last 22 years and the experience with Fletcher Jones Mercedes met and exceeded the Lexus experience. My wife and I are… thrilled with our new auto and look forward to a long relationship with Fletcher Jones Mercedes.Thank you for taking the time to share your feedback. Congratulations on your beautiful Mercedes-Benz ML350! If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Unscrupulous Sales Tactics!
by onetrekkie on 11/09/2012updated 04/27/2025I traveled 30 miles from Torrance after speaking to Pon S. ( salesman), he said he could beat any deal and to give him a chance. So after stopping at Long Beach Mercedes on my way to Fletcher Jones I had at least a base price to use to… negotiate. Pon looked at the numbers Long Beach had provided, he topped there trade in offer and topped there price, that was the good news now here is where it all goes south. The car was not in stock but in the way to there dealership. He talked me into leaving a $2000 deposit to give me first write or refusal on the car. The car arrived at the dealer, Pon called me and said it was in. My wife and I made the long trip to pick up our new car. Once there Pon informed me that he trade offer was $3000 to high and he would not be able to increase that offer. He then said his price he quoted me for the car was also to low and would have to be adjusted up about $3000. My wife gets a fleet deal with mercedes, Pon said that to was in question we would have to pay the $2000 fleet discount and he would return the money once Fletcher Jones received the discount (really does anyone out there buy that). So now the price of the deal just went up $8000 from the deal I was promised. When I started questioning Pon he went and got his manager Cush, the first words out of Cush's mouth were, "You ordered this car". I corrected him stating we simple put a deposit on a car already being delivered to his dealership per Pon's request. He apologized but continued his strong arm tactics saying that our offer numbers just wouldn't work. I then corrected him again and said, "All of this numbers that you have written down are your salesman's numbers not mine, this is what was promised to us to get us in here". My wife and I left. I recieved many phone calls from the dealership over the next week, the last few where comical (tragic). A man named James called my wife claiming that Fletcher Jones would now take the deal made with Pon (not the original numbers promised but close), all we had to do is write a check for the agreed to amount and they would even drive the car to my house. My wife called me, I called this James, James told me that we were not going to be able to make a deal. I asked if what he had told my wife was true, he would not give me a yes or no answer and I asked several times. The only one person that has not lied to me at Fletcher Jones was a non sales person Candice who tried to make the deal but at this point I have been lied to by so many employees there how can I believe her! Beware! I have herd that honest reviews like this tend to some how disappear.Dear Kirk I would like to start with an apology for the less than satisfactory experience. I have had a chance to review the notes on your account and I have noticed several of our seasoned representatives have attempted to assist you with your purchase. We are still willing to work with you nevertheless we ask that you be flexible with your expectations. I see that we have stretched beyond a reasonable level in order to earn your business. I am sorry to hear of the trade discrepancy, please understand that the market on the values get adjusted daily. As for the fleet program, we do secure the funds with a check until the fleet is excepted by MBUSA. We are willing to help you with an open mind and even deliver the vehicle to you for your convenience. I ask for the opportunity to assist in this matter. I can be reached at (949) 718-3160. Respectfully, Heather Lewis Guest Relations Manager
Recent Buy
by gino17 on 07/08/2013updated 04/27/2025I was shopping for my first MB over the past few weeks. I am one of those people who absolutely needs to get a deal. As this was my first MB, I was open to get a certified vehicle and I found two really good prices at Buena Park House of… Imports. I then sent those quotes to the Fletcher Jones online rep and asked if it made sense for me to even come in. Eric said that FJ would absolutely be able to give me a better deal, but no numbers were exchanged. I showed up and, naturally, there was nothing that could be done for the certified cars w/ low miles. I was very upset, but I knew that was likely to happen as prices at Buena Park were way low. Since they saw I was getting aggravated, they brought Cush. Guy is a class act MB salesman, he is aggressive and convincing. However, I did manage to negotiate a price for a brand new vehicle w/ exact same specs as the certified that I looked at only $3,000 higher. Negotiation was fairly heated and brought memories of my days on the trading floor, so, I truly enjoyed it:). Luckily, this worked out for both of us, Cush made a sale and I got the price well within my budget. So, my advice to those going to FJ, don't be put down by their attitude and stand your ground and you will get a great deal. I gave four stars only because Cush kept on nagging me about leasing a car and I only wanted to buy. Other than that, my experience at FJ was positive and I bought a car that I wanted at a price I wanted to pay. After all, the greatest satisfaction is driving off their lot in a brand new MB...I'm pleased to hear that you ended up with the Mercedes-Benz you wanted and that you left a satisfied client. If you have any questions or need any future assistance, please don't hesitate to contact us. - Respectfully, Heather Lewis, Client Care Manager
Easy to deal with and good selection
by laselva on 04/19/2013updated 04/27/2025I knew what I wanted and got it for what I wanted to pay. You need to know the market, just like any purchase...and know what you're willing to pay. It was the easiest purchase I've had in years...in and out in an hour.Hello and thank you for providing your feedback on your recent visit to Fletcher Jones Motorcars. I'm very pleased to hear that you are happy with your experience and that everything was efficient. If there's anything else we can do for you, please don't hesitate to reach out. -Heather Lewis, Client Care Manager
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
Mercedes-Benz G-Class
Mercedes-Benz GLE-Class
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for taking the time to rate and review your visit. I'm so pleased to hear that everyone took excellent care of you. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
by heather_fj on 07/21/2014