Customer Reviews of Riverside Nissan
Review type:
Happy ending
Polite
by Brooke on 08/05/2022Service advisor was polite, professional, and easy to talk to but the actual service was disappointing. My car was at a dealership by my home originally. That dealership wanted Riverside Nissan to sign it over to do the repair and had… already ordered the part. Nissan refused and towed the car to their dealership without my expressed consent where they then diagnosed it the next day and ordered the part again. The original dealership would've had the part in 3 to 5 days and was already in transit. Nissan took 5-7. On day of pickup, they reported my recently replaced battery died completely which meant I had to drive to Riverside Nissan from a different city (40 minute drive) and replace it under warranty. It was then ready the next day but the whole process took a total of 3 weeks. On pick up day, I was told I could shuttle if I was within 10 miles. I live 15 miles away and just a reminder, they towed my car there without asking first so it was in no way my fault I was far. All in all, the service advisors were kind and I would never speak ill on someone doing their job but please think about the client before claiming the repair. What would've taken a week should not have taken 3.Thank you for taking the time to share your recent experience at Riverside Nissan. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Quick and Easy!
by Simply Richard on 08/04/2022They got me right in, took my info and I was on my way, little while later I received a text that my truck was ready!Hello Simply! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Sentra
by Angel barragan on 08/04/2022Me gusto que las personas que me asistieron fueron muy atentos resolvían mis preguntas y te ayudan para que puedas lograr tus objetivos Gracias y sigan ayudando a mas personas a lograr su sueño de un auto nuevo¡Es maravilloso escuchar que nuestro equipo pudo brindarle una gran experiencia! Realmente apreciamos estos comentarios y los compartiremos con ellos. Gracias y si tiene alguna pregunta sobre el trabajo realizado, no dude en contactarnos. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Very helpful
by Mata on 08/04/2022Esteban was very helpful and accommodating to everyone’s needs, thank you!Hi Mata and thank you for your kind words. We are very happy to hear that Esteban was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Am/pm
by Vic Zz on 07/31/2022They are really helpful, always trying to help customers needs.Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Great service line always..
by Alex Lepe on 07/31/2022Esteban the service rep was great very knowledgeable and clear. Showed me everything my car needed and was able to get everything done the same day. Thank youThank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Service here is still great!
by Sidewalk Doctor on 07/29/2022Easy to get to and the service advisors are always helpful!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Professional
by Frg on 07/29/2022Nick was great! Professional and informative!Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Great staff very knowledgeable
by Enrique on 07/29/2022Fast serviceWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Great
by Cass on 07/29/2022Anthony was awesome! Will definitely recommend family and friends.Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Rouge service
by Felijerr on 07/29/2022Took in for service with appointment. Someone came in less than a minute to check me in. I was given a choice of what needed to be done. When car was done it was less than five minutes to get car. I only wish they would wash your car after… service like other dealerships do.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Nice people
by Richard on 07/29/2022Sales people are very nice and understanding, I’ve never had any issues with this placeRichard , thank you for the feedback! We are happy to hear about your positive experience at Riverside Nissan, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Service dept
by Pattie C on 07/29/2022The service department was very knowledgeable and helpfulThank you for leaving us this great review! We are very happy to hear that we could be so knowledgeable and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Super disappointed
by Mark and nick I believe on 07/28/2022Came in for service left with wires hanging out then a few days later the same wires are still hanging out when I called the advisors I spoke to try to push blame on where I bought my car and make it seem like they had nothing to do with it… even after I explained it wasn’t like that before. Poor technical support unprofessional and poor customer service trying to shift blame super unsatisfied I will never go back to riverside service center ever again and I will let everyone I know not to trust them for the line of work they charged me $166 for 10 minutes work of inspection I’m super disappointed.Thank you for taking the time to share your recent experience at Riverside Nissan. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Over priced no coupons
by Nissan nv on 07/28/2022For a simple oil change over $200. Nissan sends out coupons randomly and the front desk always makes up a reason why they cannot take them. Half the time they never add your membership points. They constantly make up their own rules. Poor… customer service.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Job done right ✅️
by Nancy on 07/28/2022Great work to mechanics that did my oil change.Thank you so much for your excellent input! We're proud of our service mechanics and hope to pass along your great experience to all of our customers. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Girls rule
by Chasity on 07/28/2022Evelyn Perez was my service advisor, she was polite, helpful and quick. She had me in and out for my oil change , i stayed at dealership and waited for my car to be done, she kept me updated along the way and kept her quote time. Thank you… so much!!Chasity, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Evelyn does for Riverside Nissan and our customers. Hope to see you again soon! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Pleasant to deal with.
by Julie Brown on 06/18/2022The service members were more than pleasant to deal with. I had taken my car and for a recall and it was a good experience.Julie, we are truly grateful for this awesome review! We are thrilled that our service team was able to take care of you. Everyone is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Fast and great service
by K Day on 06/18/2022I was pleased with the rep who assisted me from start to finish. He even rushed out to give me my favorite water bottle I almost left.We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Riverside Nissan, we value our customers and we look forward to seeing you on your next visit. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
On time
by Liz on 06/17/2022Great communicationThank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Great Service
by Harry O on 06/16/2022Just want to Thank Nick at Riverside Nissan and the Mechanic who serviced my Xterra. You guys always do great work. I always drive off feeling like I’m driving a new vehicle. Great workYour compliments and kind words mean so much to us and our team, Harry! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
Nissan Frontier
Nissan Kicks
Nissan Sentra
Nissan Rogue
Riverside Nissan, your premier Nissan Dealership serving the Inland Empire where you'll find our entire team is 100% committed to delivering the very best possible experience for all our customers. The incredible quality of the vehicles we sell and maintain is plain for anyone to see, and it's our aim to offer a service to all our customers to match the excellence of the vehicles we sell. Whether you're in our showroom viewing the latest stunning models from Nissan, or you've brought your existing vehicle to us for work carrying out, we'll do everything we can to meet all your needs and requirements and to exceed your expectations whenever we can. Our friendly and experienced team is ready and waiting to help with whatever you need, whether it's information on our new and used vehicles, or the services offered by our professional and highly trained service center and parts department.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- French
- Chinese
- Spanish
Betty, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
by Riverside Nissan on 03/12/2024