Customer Reviews of DCH Honda of Temecula
Review type:
Unbelievable how hard they worked on getting me financed
by Thomas Jones on 01/14/2024
I went through several dealerships that weren't listening to what I wanted. I was pretty fed up when I reached out to dch of Temecula, I thought let's try once more.I filled out pre approval online ,within minutes Michael Thomas called me… back and for the first time I actually got a salesman to listen to me and right away he got to work.Overall I was very impressed with Michael's professionalism,
knowledge,
Common courtesy.
He did exactly what I wanted and was able to get me exactly what I wanted. The more I talked to him the more comfortable he made me feel about my purchase. I couldn't have asked for better salesman. Michael
Thomas thank you so much for working hard to get me a sweet ride I appreciate you.
Thank you
142 reviews
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John Wall
by Jonjoss on 03/04/2018ABSOLUTELY THE WORST. Me and my Wife went in to purchase a new Honda CRV we were tired/hungry and we are disabled. I was explaining to John Wall the internet sales representative from DCH Honda Temecula that we where tired/hungry and… hurting from the Purchase experience and that we would be back after we grab some food. Roughly and hour later I get a Call from John Wall and asked me "When we were coming back." I responded by saying "that we would not" then John Wall cut off me off in that instant and told me over the phone "WHATEVER MAN" then he continue to slam the phone on me. John Wall did not let me finish my side the conversation after he hung up on me. I was going to say "that we were not going to headed down till a bit later that afternoon." I will not be coming back to Honda Temecula and will never buy a car from Honda again. I will file a complaint with the BBB/Costco/TrueCar/Navy Federal Credit Union Auto Program send a letter to Honda Corp. I will make sure this doesn't not happen to anyone else that goes to purchase a Honda VEHICLE AT DCH Honda Temecula. I am not sure what the General Manager Kelly Schmidt is doing as far as training his team at DCH Honda of Temecula, But this is a poor reflection on Management and Piss poor professionalism on how to deal with customer/Consumer. I felt very uncomfortable and extremely upset since I had to go back to DCH Honda Temecula and finish the purchase of the CRV for my wife. I was going to give John Wall a piece of my mind but he was gone for the day. Very poor experience dealing with John Wall. John Wall Kept telling us that he only makes $75.00 per car he sells, If that's the case made be he should get a different job to make more money to help him take better care of customers/Consumers. I do want to thank the rest of staff of DCH Honda to finish the rest of my process and get my wife the CRV that she wanted. Cecilio "Cece" Garcia was critical on helping me with the process Kudo's to him and everyone else that helped me and my wife that night.Excellent Salesman
by Dchhondavip on 01/15/2018could easily have talked me into car that was out of my stated price range, but suggested something in my league so no buyers remorse. Thank god.Bad experience on buying a car.
by Mrdvmig on 08/13/2017My friend and I stop at the Temecula dealer. To buy a car they advertise for 23,700 plus on top of the price add another $4000.00 dollars spoke to manager did not help.Amazing Experience
by TristaBoykin on 07/06/2017We just bought a 2016 Honda Pilot from Cecilio "CeCe" Garcia at DCH Honda Temecula. We found the car via USAA car buying service and already had an idea that this was the car we wanted. We met Cecilio "CeCe" Garcia when we arrived (my two… kids in tow) and told him this was the car we wanted. He pulled it out and let us have time to look at it, answered all of our questions. I then decided I want to look at an odyssey and he was so patient and let my husband and I test drive each car (separately, so we wouldn't be moving car seats around). We discussed our ideal price and car payment. He was so helpful in letting us explore the features of each car so we could decide what WE wanted and was NOT pushy at all. He helped us explore different options for what we wanted that would stay within our budget as well. Cecilio "CeCe" Garcia made our car buying experience absolutely amazing. By the end of our visit we knew that we were getting the car we wanted for our family and never felt pressured to buy a car we didn't want. I would recommend Cecilio "CeCe" Garcia to all of my friends and family. He is so fun and helpful in finding YOU the perfect car for what YOU are looking for.Fast. Friendly. Reasonable.
by essigjm8503 on 06/09/2017As anyone who is in the market for buying a new or used car should, I did my research and decided on the exact vehicle I wanted...make, model, year and mileage. DCH Honda happened to have it. I live an hour and 45 minutes away so I… called their internet sales department and got general numbers and out the door pricing over the phone from Tracy and the internet sales manager, Ferris. Based on market availability for the vehicle/mileage I was looking for, KBB (not the best source for car valuation) and Edmond's "TMV" (better than KBB) the numbers were fair. I told them I'd swing by around 11:00 the next day (today) and Ferris was ready for me. I was literally test driving the vehicle within 5 minutes of being on the lot. Since the numbers had been decently hashed out over the phone, it was just a matter of finalizing the price and signing the paperwork. Brian, the floor manager (I'm guessing) sat down within 15 minutes of returning from the test drive with the final number, which was slightly better than the over the phone out the door price we talked about. I went to the bank to get a cashier's check and by the time I returned the car was washed and waiting for me. Literally, the fastest and best car buying experience I've had. In my opinion, if you're in the area and want a good car buying experience, do 3 simple things: 1) Know what you want before you get there. 2) Show some upfront respect for those you're going to be working with at the dealership by scheduling an appointment. 3) Call DCH Honda and enjoy the ride. Thanks Gents, JThe worst service I've ever gotten in my life
by Jenchica87 on 01/25/2017I will never go back to this Honda of temecula dealership I got the worst service from Edward the manager Chuck they are horrible people The first day I went in to trade my Honda vehicle and get myself a new car I had told him them what I… was looking for and they told me that it should be coming in soon it arrived be next day he called me on the phone and said please come down and we will start The process of buying your new car as soon as I walked in the door we sat down and we started going over the papers and info another associate walked up to him and took the keys and said sorry this car is sold now right in front of me it was the most horrible feeling ever of being lied to and wasting my own time coming down there when I could have been looking elsewhere with much more professional people that knew what they were doing it was the worst feeling having people treat me like that I hope they will no longer be employed there so nobody else has to go through this they are just a bunch of [non-permissible content removed] trying to make an extra dime instead of actually helping people I will no longer give my service to this horrible place.Nicely surprised and grateful
by linleemill on 05/03/2016updated 05/10/2016FIRST I'd like to say REVIEWERS BEWARE! If you decide to leave a review here you should know that once you post a review you CAN NOT change or delete it. It's apparently mentioned in the agreement but of course I didn't read the darn… thing so... This is why I'm telling you because I know there are probably others who haven't read them either. If I had done so I wouldn't have left a review because I TOTALLY DISAGREE with their policy. Anyway, I'm updating because although my initial experience wasn't very good, the end result turned out OK. I say OK only because I went in to DCH Honda to purchase a Honda Accord but left with a lease I didn't want. I don't like leasing. There are many who believe leasing is the way to go but it makes me a nervous wreck because I'm always stressing about miles and damage etc. I prefer to purchase. Believing that there was nothing I could do, and in most cases that would be true, I spent a few sleepless nights and then wrote the previous review. I was then contacted by the General Manager, Kelley of DCH Honda and he was able to fix the problem to the best of his ability. I was totally surprised. When he contacted us I figured he just wanted to call and say he's sorry we're disappointed and get us to see his point of view but not actually do anything. Although this IS usually the case, that's not what happened here- he seriously wanted to see what he could do to make things right. I'm really glad he reached out to us and I take back what the rating I gave for this dealership; I would definitely recommend purchasing/leasing a vehicle from DCH Honda. I will add that if you're not happy with the service in any way don't leave angry or upset or lose sleep over it, ask to speak to a manager or Kelley directly- you never know, he may surprise you. :) That's all I want to say. I would have preferred to delete the previous review and replace it with one that better suited the situation, but sadly Edmunds won't let me. Reviewers beware!Reasonable price and excellent service
by skydragon on 02/25/2016Purchased a 2016 Honda Pilot EX from DCH Honda Temecula last week. The overall buying experience was very pleasant and easy. Brandon Morse was the sales person. I contacted him via e-mail for a price quote. He provided me all the… vehicle detail, price, photos and assured me there's no games and no hassles. Although, Honda Temecula is pretty far from where I lived, but the price they offered me was the lowest among all the dealers within the 100 miles. So, I drove all the way from Torrance, CA to Honda Temecula. I met Brandon in the dealership and he was professional, respectful, straight to the point, didn't upsell anything! The whole transaction was done in an hour and it was very smooth and easy. I highly recommend DCH Honda of Temecula. A very positive experience with Brandon and the dealership. Please keep up the good work!This is how the car buying experience should be
by PBFoust on 01/07/2016My wife and I have nothing but praise for DCH Honda of Temecula. We worked with the outstanding professional, ndy Prado. I will send all friends and family directly to Andy's door as long as he's in the business. No nonsense, no… gimmicks, no games. Just a genuine person being real and helping us understand our options, and making the deal we want happen. Andy Prado and DCH Honda were superlative in all respects.Amazing experience!
by Brittey23 on 09/22/2015I had such an amazing experience with DCH Temecula. Lorraine Yelton took the time to show me all of my options. I hadn't had any credi history for the past 10 years and they really put in so much effort to get me approved! After a day of… processing I was approved! I set a time to come in and sign my paperwork. And when I got there they had my new car already clean and parked in front for me! Paperwork was ready to go too! Took me about 30 minutes and I was out the door in my brand new car!1B SERVICE
by rocket22 on 07/01/2015This is the 3rd time I've had my Civic serviced by this dealer since moving to Temecula and I have no complaints they do a great job. THXTerrific work done!
by jonnadean on 06/30/2015I am very pleased with the work done on my Honda. Thank you CC! My car looks like new!Great Experience
by Burt67 on 06/26/2015Corbin was fast and friendly. I was in and out of the dealership in about 1 hour. Corbin was willing to stay late to get my deal done and they gave me fair market value for my trade-in. This is the 3rd Honda that I have purchased from… DCH Honda in Temecula. The entire DCH Team makes the experience enjoyable. ThanksNew Vehicle Purchase
by kenme1 on 06/21/2015Dealt with Brad Johnson at DCH, best car buying experience I have ever had in over +20 years. Did all negotiating via e-mail so only needed to do paper work was out of there in 1hr. Would absolutely recommend buying from DCH!Best LEASE experience EVER
by DeleonS on 06/21/2015Our sales person, Mike Arnold, was absolutely amazing! We did a test drive, traded in our car, and financed the new car all in under 3hrs. No wasted time and no gimmicks- this dealership and sales associate were top notch.Thanks for the wonderful feedback, Deleon! It's great to hear that Mike provided you with exceptional customer service and got you in and out in no time. We truly appreciate your business and we look forward to working with you again in the future!
Service faster than quoted
by dan0318 on 06/20/2015My hybrid needed an oil change and during Tim's review of my car history discovered their was a recall for the passenger side airbag. Tim mentioned that his tech's were very busy that Friday afternoon and would not be able to get to the… recall until Saturday. So I decided to leave the car overnight. Later that afternoon, to my surprise, Tim called and said my car was ready for pickup....the technicians were able to get my car all updated. Thank you to Tim and the technicians for your outstanding service!!Thank you for your kind words about Tim and the five-star review! We are glad to hear you had a great experience with our service department. We look forward to assisting you with your hybrid again in the future here at DCH Honda of Temecula.
My new Accord
by FR87 on 06/20/2015I had been in the market for a new car recently because the previous vehicle I was driving was aging. I had the same car for 8 years. I knew I wanted a Honda based on the consistent reliability and style of their vehicle line. The 2015… Accord had caught my eye. I came to DCH Honda of Temecula to purchase one and I was thoroughly impressed with how quick and exact I was able to purchase the vehicle in a matter of a week. The service provided from Corbin and CC was honest and I felt like I was in good hands. They laid out an easy to grasp payment option for me that fit within my monthly expenses. I highly recommend this office. The sales staff knows how to treat customers and makes sure you leave satisfied with an excellent deal and an amazing vehicle.Wow, thanks for taking the time to leave such a wonderful, five-star review! We're ecstatic to hear that both Corbin and CC made you feel comfortable enough to shop with us and provided you with an exceptional car-buying experience. We'll definitely pass along your compliments! Thank you for choosing DCH Honda of Temecula and we hope you'll come back and see us again soon!
Smoothest buying experience
by chec0 on 05/27/2015Right from the beginning Francis, I should call him our sales facilitator, made us feel at ease, making this the smoothest, pressure-free car buying experience we ever had. Francis, thank you for your patience and taking care of our… special trade-in situation. SergioThank you for submitting a review of our dealership, Sergio. We are glad to hear that Francis provided you with excellent customer service and made you feel at ease and relaxed during your visit with us. We hope you are enjoying your new trade-in! We look forward to seeing you during your next scheduled maintenance appointment -- please let us know if there is anything we can do for you in the meantime.
Satisfactory Service
by CasyeJ on 05/07/2015Was satisfied with recommendations and work performed by service staff. Prices charged were fair. Only negative comment is that it took over one-half for car to be brought back into service area after go ahead was given to perform… recommended additional services. Felt that this was a bit too long.Thank you for your honest feedback. Were glad to hear that your overall experience in our service department was pleasant. Thanks again for your review and your business. We hope to see you back for your next service.
In and Out
by Cooljustin813 on 04/19/2015What an awesome time I had. Absolutely wonderful and helpful service. I was able to go in and within a couple hours leave with a brand new car. Dwayne my cars salesman was an awesome man with a great personality and helped me out with all… my needs!!! Thank you DCH Honda of temecula!Justin, thanks for submitting your review! We're happy to hear that you enjoyed your latest visit with us and that Dwayne was able to help you find the right vehicle at the right price. We hope you are enjoying your new car! Let us know if there is anything that we can do to help answer any questions or concerns you may have in the future.
Maybe Trustworthy Afterall
by leximan on 03/22/2015I had successful & pleasant recall service this week and enjoyed working with Tim, the service advisor. The last time I took my Honda here for recall service, they claimed I needed two additional repairs which seemed suspicious and I… confirmed with my regular mechanic that neither were needed and in fact those items have still not needed service many thousands of miles later. I heard from a former mechanic from this dealership that this was a common practice there. However, I am willing to give them the benefit of a doubt that management has turned things around. On the free multi-point inspection they performed during this recall service, they rated all items at the top of the scale and suggested no additional repairs.Thank you for taking the time to provide us with a truthful review of our service department. We are so glad to hear that you gave us a second chance and we exceeded your expectations. Please let us know if there is anything else we can do for you!
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
Wow, thanks for all of the kinds words, Ken! We're so delighted to hear that Brad provided you with such a memorable and stress-free car-buying experience and we'll be sure to pass along all of your compliments to him. Thank you for your business and we look forward to taking care of any future needs that may arise!
by hondatemecula on 06/22/2015