Customer Reviews of Valencia BMW
Review type:
Mr Perez great service
Oil Change
by Sheri Rook on 07/17/2023Fantastic! Clean, Cool, waiting area. Great Service, even washed and vacuumed my car.Hi Sheri, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Sales
by NicoleJustin on 07/13/2023Excellent service. Salesperson was extremely helpful in this tranaction.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service
by Rebecca on 07/03/2023My husband and I, along with our two dogs, were en route from San Diego to Washington state. We pulled off the highway to get gas and all of the radiator fluid spilled out onto the ground. We had our car towed directly to BMW of Valencia… with the hopes that we wouldn’t be stuck for more than a couple of days. Given our situation, they immediately took our car back and figured out that the recently replaced radiator hose had come off. They had us back on the road within a few hours. We were elated! We were truly blessed to have broken down when and where we did! We would to thank everyone at Valencia BMW for all that they did to help us!Hi Rebecca, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
The best experience
by Lorraine on 06/30/2023Everything about the staff, service, facilities and purchasing a new car experience was excellent! Greg and his team, Kurt, Orson and Madison in Fiance were patient, understanding, helpful, warm and friendly and helped guid me into my dream… car!Hello Lorraine, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quick. Clean. Professional.
by Karen O on 06/30/2023Always great service at Valencia BMW!Hi, we are pleased to hear you had such a positive experience with us, Karen! Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual service
by Ejboca55 on 06/29/2023Chris Rawlins gets me in and out ASAP and never tries to over sell me anything I don’t need.Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Car Purchase
by Sijad H on 06/28/2023I started my car purchase back in October 2022. I wanted an 2023 BMW M3 and everyone else around me was charging over MSRP with ridiculous money up front. BMW in Valencia was the opposite. Jane F was my customer advisor and she made the… process seamless. From time of order to time of delivery (8 months), she was actively engaged and provided regular updates. I despise dealerships based on past experiences. BMW of Valencia didn't give me any bad vibes. Everyone at the Dealership was friendly. Another thing i liked was the manager checked in on me through the process to ensure my needs were met. No surprised when my car showed up and I paid what was estimated, no wonky fees or random charges. If you're looking for a car in a non pressurized environment, I would suggest visiting BMW of Valencia. They will show you the care you deserve.Hello Sijad, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Khea Gumbs
by Khea Gumbs on 06/28/2023William Parks, is always friendly and helpful to me and my needs. I appreciate the hard work.Hi Khea, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent car buying experience
by aaailaw on 06/28/2023Friendly and knowledgeable. Sergik and Gary were very helpful.Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New car
by nepero1 on 06/22/2023It was a great experience, Mr. Walter Emerson made sure all my needs and wants were met. Very professional and outstanding service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Valencia BMW Service
by Mogulizer on 06/19/2023There was a recall on my Wife's 128 and Valencia BMW sent a reminder and notified me that the part was available. I took the car in and a couple of hours later it was done and they even threw in a wash.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great Service!
by Kailuarg on 06/18/2023I took my BMW SUV and the whole experience was great. The staff and service advisor were very welcoming! My advisor was William (Bill) Parks and I would recommend him.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
10 stars!
by Ruth Mendez on 06/15/2023We had an absolutely wonderful experience purchasing our first BMW at Valencia BMW. To start, the salespeople are not hounding you like at other dealers. Secondly, there is a good variety of cars to look at. Our salesperson was Amr, and he… was just great! He was very knowledgeable and pleasant to work with! The other gentleman in the financing department was also great to work with! We will be coming back here in the future.Hello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service visit
by BMW Dude on 06/12/2023Thanks for taking care of me quickly and being honest with me. I appreciated the advisor I worked with.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great experience!!
by SMHill949 on 06/03/2023I saw a car that I was interested in and I gave a call to the dealership. Had a wonderful experience with a sales person named John. He was great to work with! He had the car ready to go when we got there and truly understood what we… needed for our daughter. He was easy and fun to work with. A truly great experience!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good buying experience
by Adreed12 on 06/01/2023Sales advisor was knowledgeable/committed to getting a deal done at a fair price. The finance process was quick/efficient, and left feeling good about the process.Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!
30k Service
by MCarab1 on 05/31/2023Service rep and Valencia BMW manager provided outstanding service; made me feel appreciated.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bmw x3 service appointment
by M Kussoy on 05/26/2023In for routine service on my x3 on Tuesday. Made the appointment online which was very easy. Arrived at the dealership and checked in. My service advisor was available in a few minutes. Went over my service needs and my advisor made some… recommendations as well. No loaners available, but advisor gave me options of waiting in their lounge area or the shuttle can take me home. I opted for the shuttle since my car was going to be awhile. Early afternoon I received a call my car was ready and I asked for the shuttle to pick me up. The shuttle arrived in a very reasonable time and took me back to the dealership. Work was performed as requested and the inspection pointed out future services needed. Overall a great experience as expected.Hi, your wonderful feedback and rating mean a lot to us. If you ever need help, just give us a call. Happy motoring!
Great Service
by Dianna. on 05/23/2023I had a pleasure working with Valencia BMW to get my dream car! They were very caring with what I, as their customer wanted and worked their best to get me the perfect car!Hi Dianna, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Friendly and efficient
by seven7aces on 05/23/2023Quick service with updates. Friendly staff. Glad they’re close for service and needs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service Satifaction Survey
by Rabbits on 05/12/2023All the staff are courteous and attentive. Service was great and on time as estimated. I rate the service 5 star.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/15/2025