Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
Amazing ! Just amazing
CLE 53
by Jarvis S on 01/10/2025The most professional dealership I have ever dealt with. The whole transaction was smooth and efficient!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Great experience at Mercedes of Walnut Creek
by Bahjat Zafer on 01/06/2025A great deal and a wonderful service getting my EQB 300. The salesman Martin did fantastic from the start to the endThank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
Mercedes Benz of Walnut Creek CA
by Sandy B on 12/31/2024updated 01/06/2025MBZ Walnut Creek gave exemplary customer service and friendly assistance today. They made my Lease exchange so easy, smooth, quick and comfortable. No stress at all !!Sandy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Buying vehicles
by Brittney on 12/29/2024From the parking lot to entering the dealership.I had such a great experience and will most definitely be back to buy my next vehicle.Uri helped me he made the process seamless.He explained everything to me he didn’t pressure me to buy the… vehicle .He is very knowledgeable and such a kind man with a heart of gold .I will most definitely refer my friends and family to Mercedes Benz Walnut Creek everyone was so friendly and have good customer service.We’re so grateful for your feedback and delighted to know we went above and beyond for you. Thank you for choosing us—our team is here for you anytime!
Car purchase from Uri in Walnut Creek
by Benzino on 12/21/2024updated 12/27/2024My experience with Uri was perfect. He didn’t waste my time! He worked very hard so we could reach an agreement without going back-and-forth. He made the process quick and easy and that is very important to me. He was honest and easy to… get along without the dreaded car salesman pressure.Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
Buyer
by Gwagonbuyer on 12/22/2024Savaun was incredibly helpful during our purchase of a new G580 !!Thank you for taking the time to let us know how we did. We hope you have a great day!
Mercedes Walnut Creek Sales Dept
by Jmatthews on 12/06/2024updated 12/13/2024I just purchased my 3rd car from Walnut Creek Mercedes. The customer service I have always received is exceptional, from the serves dept to the sales dept. Part of my purchase decision was because of the customer service. They get an A+Thank you again for taking the time to let us know how we did. We hope you have a great day!
Perfect experience
by Gaby Méndez on 11/24/2024updated 12/03/2024Excellent service and personal attention from all the staff there and especially Ali our sales professional.Gaby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Thank you again for leaving us this response!
Amazing, efficient and effortless purchase!
by EMenesini on 11/13/2024Marjorie was an absolute pleasure to work with on my new vehicle. She was able to accommodate majority of the negotiation with my trade-in and financing options prior to my visit to the dealership. I was in and out in roughly 40 minutes! I… drove 2 1/2 hours to the Walnut creek dealership because I am always satisfied when I leave there. Their customer service is unmatched. This was my 16th Mercedes I have purchased over the past 23 years. I will absolutely revisit Marjorie and Walnut creek Mercedes-Benz for my next vehicle!Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Hasn’t Been A Good Experience
by DeniseH on 11/07/2024I purchased a used car putting down more than 10k and a week later the engine lite came on took it back and according to them they didn’t know why which was hard to believe when you hook these cars up to a computer and it gives you a code… to say what’s wrong anywho since then I noticed the car had no backseat headrest (19k car) had to reach back out to Omar in which he just stopped responding so I pulled up and he admitted to selling it this way same day I drive to school and the check engine light comes back on I notify Omar this isn’t good he says bring it back I tell him I have school and appts this week are they going to provide transportation he basically said no but he would check and get back to me which he hasn’t I will be going back again had I known this purchase would have gone like this I would have went else where you think of Benz and you think quality but this experience has been just the opposite. Oh and did I mention when they had the truck the first time they kept it for 3 days and someone drove all my gas out tank literally went from full to just above the E just horribleHi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great Experience with Mercedes Benz of Walnut Creek
by ArtLens on 11/04/2024Chau and the MB finance department were very professional and helpful. I ended up getting a lease that I am very happy with.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Local Dealership
by Kevmont on 10/20/2024Friendly and professional staff and management. This is the fourth vehicle we have purchased from the dealership, all have been a pleasant experience.Hi, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
mercedes
by mercedes on 10/18/2024Jerel was professional and answered all of my questions. The used Mercedes was clean and beautiful.Thank you for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mr
by David A on 10/17/2024It was a smooth experience. Dina worked really hard to secure my leased car. She worked with all the negative impacts of my prior car loan and eventually got me the 2024 Mercedes Benz sedan that I wanted!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.
World class service
by Sean & Laura on 10/01/2024updated 10/07/2024The best sales experience of my life , everyone was amazing. Savaun Davis ,has a health of knowledge about his products but not pushy, at the same time he is determined to earn your business. I respect that so much since I am Sales myself.… Shawna Davis the finance director, Mike the sales manager and Kevin the finance manager all exemplify such a professional team, we will send all of friends and family and will return to purchase our next car from Walnut Creek Mercedes Benz.Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Frank Mofidi
by Frank mogidi on 09/29/2024updated 10/07/2024I had a very good experience with Mr. Ali Fereydoon. He was very polite and helpful.Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! We hope you have a great day!
Seamless Mercedes-Benz Buying Experience
by Yahya-WCreek on 10/04/2024I had a great experience buying a Mercedes Benz from Walnut Creek dealership. The staff was professional, offering a smooth, no-pressure process. A knowledgeable sales representative greeted us warmly, taking the time to understand our… preferences and walking us through the different models. After a test drive and discussing financing, we felt feeling confident and satisfied with our purchase.Hello, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales
by Lisa_Tort on 10/04/2024We shopped around for the car we wanted and spoke with a few salespeople. Our experience with Savaun was exceptional. He listened to our needs and expectations and helped us get the car we wanted with the best price. He was professional,… knowledgeable, and honest and navigated all the details perfectly. We sincerely appreciate all his efforts to ensure that we left the showroom satisfied and happy. Thank you Savaun!Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Thank you again for the great review!
World class service
by Sean & Laura on 10/01/2024The best sales experience of my life. Savaun Davis has a wealth of knowledge, he’s not pushy, but at the same time he is determined to earn your business and I respect that so much. Shawna, Mike and Kevin all did amazing, thank you… Mercedes-Benz of Walnut Creek. We will be sending you our family and friends.!Sean, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
Sales with Marjorie!
by Wmbeeee on 09/09/2024updated 09/19/2024Marjorie was awesome and made our whole leasing experience easy!We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Amazing purchase experience
by Harshal on 09/09/2024It has been a great purchasing experience at this location. Angelique was our sales person and she did an amazing job at helping us out with all the questions/concerns. Highly recommend working with her.Hi Harshal, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! We hope to see you soon!
Mercedes-Benz GLC-Class
Mercedes-Benz EQB
Mercedes-Benz C-Class
Marga, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
by Mya Perez on 04/21/2025