Rusnak BMW
Today 10:00 AM - 7:00 PM
Customer Reviews of Rusnak BMW
Review type:
Great experience!
by Kelly on 12/21/2023
Had a great experience purchasing my first BMW! Ryan was very quick to respond to my online inquiry and made the purchasing process as pleasant as possible. Would highly recommend this dealership to friends and family.
361 reviews
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Great Experience Again
by DLAgoura on 05/25/2019updated 05/31/2019I've been coming to this dealership for over A decade. My first salesman was Jeff Kaltman and then my second was Mehran Forutan, who are now sales manager and general sales manager respectively. These are people of integrity, who do what… they say, and give you honest answers. I've gotten great service here in the past, and I'm looking forward to the same again for my third car from them. Thanks also, to George Bonnaz, my salesperson, who did a great job.Great service
by Hbenton on 05/21/2019updated 05/29/2019Thanks to Renee for making sure everything got done. She’s the best.Excellent
by CD on 05/24/2019Tara Roberts was excellent as always ! I tend to ask for her because I know that she we accommodate me . I value that because my schedule is non-traditional. She is pleasant and wonderful to work with.Rusnak Client for life
by L on 05/21/2019Leila was very knowledgeable and made the car buying process a very pleasant experience. She helped me set up the car and answered my millions of questions. She went above & beyond to help - even cleaned my windows herself before I drove… off the lot. Belle was our last stop to do financial paperwork and could not of been nicer. More importantly she guided me through the process of finances & warranty explaining what would be the best for me.Amazing customer service
by Amestervb on 05/17/2019I was looking to purchase my first BMW and chose to go to Rusnak BMW. Scott Smith helped me order my X3. He was a pleasure to work with. He made the whole process easy and always answered my questions. If you need a BMW, see Scott.Ultimate Buying Experience
by bmwx7 on 05/14/2019We had a wonderful buying experience with Roger Carroll and his entire staff. Everyone was so friendly, helpful and knowledgeable. We were treated like Royalty throughout the entire process. Can't wait to buy our next BMWOil Change
by Luis on 05/06/2019updated 05/14/2019Great overall visit, courtesy ride, oil change and car wash.Excellent Service on Multi levels
by DW on 05/04/2019updated 05/13/2019I had a flat tire & my car comes with no spare. Art recommends BMW roadside assistance which I had forgotten about since I’ve never needed it in the 21yrs of BMW ownership. It worked out great they were quick & especially important to me,… very careful with the car. In 2 days Art has me on my way w/ 2 new tires, align, a new rim & caught a service I was due. On my way home my daughter called saying she had a leaking tire, repeat & her car was turned around in 1/2 a day, all without any problems. Rusnak fixed everything perfectly so hats off to Service Dept. & Art took excellent care of me, my daughter & my cars Kudos to Art for a job well done on multiple fronts.Treated Well!
by MissLaura on 05/03/2019updated 05/10/2019As a woman BMW owner and customer, I can't tell you how many times other dealerships have tried to extort me on service needs. This may sound harsh, but it is the truth! I called Rusnak BMW and dealt with service manager 'Mike'. He was… 100% professional and upfront. Everyone in the dealership is cool and helpful. The entire operation is well organized and fast. Highly recommend!Outstanding Service Once Again
by Outstanding on 05/09/2019Art is the consummate professional and is always on top of things when I arrive. And he made sure once again that my car was ready at the time promised. Thanks!Great Car shopping and leasing experience
by TonyP on 05/01/2019updated 05/09/2019I very much enjoyed my shopping experience. Good selection of cars and color options. David and Jeff (sales management) were excellent to work with and provided a no haggle experience.M3 service
by Henry on 05/07/2019These guys are always very professional!Amazing service!
by Eric on 05/06/2019Tara is amazing! I’ve dealt with service on so many cars over the years and Tara is by far the best service advisor I’ve ever worked with! I will definitely be back to Rusnak BMW in Westlake for all of my future service and car buying… needs!BMW service
by Bringas1. on 05/02/2019Renee was very friendly, professional, honest, and helpful!!! I was in and out in less than 30 minutes!service advisor
by charles on 04/22/2019updated 04/30/2019Great and personal services experienceCustomerCentric
by G.Gomez on 04/29/2019This is my fist time to use Rusnak Service for my recently purchased Preowned BMW. Zach Sax was my Service Advisor. He explained to me what is needed and the car was done before the promised time. Car was washed and cleaned upon… delivery. I was treated as if I just bought a brand new BMW. I am very impressed with the service. While waiting for the car, I went to the Parts Department. The representative was attentive as I asked several questions about BMW merchandise. He was so good that I purchased a few items that I do not need but want as well. Thank you for an outstanding and impressive experience.Art Simcox provided an excellent service as always
by Megan on 04/25/2019Art Simcox provided an excellent service as always. Drove in last minute before closing with flat tires, Art quickly got me going and had the car ready at the promised time. Much better pricing and customer service han local tire… shops. Highly recommend.Outstanding Service
by MLB on 04/18/2019Because of a recall, I needed to take my 2001 525i BMW in to correct the problem. I was greeted by an attendant outside who escorted me to a comfortable indoor station to check in with Josh. Josh was very professional and checked me in… quickly. Josh asked if I would like my car washed after the airbag was fixed. , which I greatly appreciated. To my surprise and delight my car was ready much quicker than expected. All in all it was an excellent experience.Great Service!
by Tracey on 04/18/2019Had the loaner car ready when I arrived. Service performed as promised.Cordial and willing to listen
by SandyBee on 04/12/2019My service advisor Art was polite, kind, and willing to take a client that wasn’t originally slated for him, my original advisor was MIA at the time and in an effort to provide great service Art accepted me with a smile. I told him I’d… bought and had a car previously from Rusnak BMW in westlake and enjoyed their personalized service, which brought my warranty service work to them over Valencia BMW. Art was very friendly and had a smile. I told him of a part defect I had found and he was genuinely interested to see what I was talking about so we could get it addressed ASAP. He took the time to listen to me and found what I was talking about and arranged for loaner vehicle. The next day he called and notified that my concerns were validated and the pry would be replaced under warranty/defect. When I dropped the loaner off and picked up my car Art was helping another customer and afterwards came over to say hello and check on me. I really do prefer the customer service caliber at Rusnak BMW, wish I could clone that positive attitude into every customer service interaction I have outside of Rusnak Service DepartmentThe Best
by mnicastro on 04/09/2019The best service advisors and most experienced technicians in the industry. An honest and dependable dealership offering the best value in the area.
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