Customer Reviews of Lexus of Tampa Bay
Review type:
Lexus RX 350
Replaced Driver's side headlight bulb
by A.D. Miranda on 09/08/2023Once I called Scott Banta and mentioned my problem, he immediately mentioned that I should not be driving at night with one headlight working. Worked me in the schedule and resolved my problem within an hour.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Tampa Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by David Graham on 09/04/2023We had had an excellent experience purchasing a new car from Ryan and Lexus of Tampa. He went above and beyond to help my mom complete the sale on time, remotely and during a hurricane. A+Hi David, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Lease buy out
by Steve523 on 09/01/2023Just bought out my lease on 2021 Lexus300NXhybrid. I did so at Lexus of Tampa Bay. This is the most honest & transparent dealership around. They did NOT try to charge me all the phoney fees including dealer fees others are trying to get… away with. According to the law the price in the contract is the price plus only tax &tags. Other dealerships charge inspection fees, dealer fees & anything else they can make up. This was my 3rd purchase here & I will never go elsewhere submitting myself to cut throat dealers breaking the law. If your buying out a lease educate yourself b4 stepping foot in a dealership.Hello, Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Lease new RX350
by Tom Klein on 08/31/2023Salesman and manager sensitive to our needs. We struck a deal for the car to our liking. However, we still think the process takes too long. We arrived at dealer at 10:30 and left at 3:00 pm. This included test drive, negotiating, and final… paperwork.Hello, We appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Aaron L on 08/31/2023Joe was fantastic! He was very helpful, kind and professional. It was a pleasure to have him as my service advisor.Hello Aaron, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! If you ever need help, just give us a call. Happy motoring!
Car
by Terry H on 08/31/2023Easy process great serviceHello Terry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
I’m so happy with the sale and service
by Christina on 08/31/2023Special Marlon Lara he is very nice and do anything for customerHello Christina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
rx350
by Tammy on 08/31/2023I bought a new rx350 from Jose, he was such a great, polite, knowledgeable, salesman. everything was organized and ready to go when i picked up the vehicle! They by far beat all other deals and made the car buying ordeal an actual joy!… Would highly recommend!Hi Tammy, we're happy you found our staff to be so supportive during your experience here at Lexus of Tampa Bay. Thanks for the recommendation, and have an amazing day!
Exceptional service
by mernie100 on 08/28/2023I live 66 miles away from Lexus of Tampa Bay. Are there closer places to take my car? Yes - even another Lexus dealership. I know that from the moment I arrive - I am in good, honest hands. On this visit, I arrived about 45 minutes early -… hoping to be able to be on my way a little sooner. I was greeted by a porter who promised to track down my service advisor. I cheerfully waited in my car. Within about 2-3 minutes, another porter came to my door asking if I would like a water while I waited. Such a small gesture - but it speaks volumes about the car this dealership takes with it's customers. My service advisor Ryan was extremely professional - told me exactly what work would be done, how much it would cost and how long it would take. And he and his team absolutely delivered on every single word he said. It's not convenient for me to drive all the way to Tampa - but it's well worth if for the satisfaction and peace of mind. Thanks Ryan and Lexus of Tampa!Hi, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.
OIL CHANGE
by ADRIANE on 08/25/2023QUICK AND EASYHi Adriane, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Couldn't Be Happier!
by Kati on 08/24/2023I pre-arranged the purchase of a used SUV and the trade of an SUV via phone and texts with Matthew Swan, Lexus of Tampa. My husband and I drove 500 miles to Tampa the following day to execute the deals. Local and surrounding car pricing… didn't come close to Lexus Tampa/Auto Nation pricing! Flawless and easy transaction!Hello Kati, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Just Looking…
by Shannon C. on 08/22/2023We were just looking, not really prepared to make a purchase the day that we met Carlos at Lexus of Tampa Bay. Our experience was wonderful! Carlos answered all of our questions and was very knowledgeable!!! Everyone, that we met, was very… pleasant and helpful!! I am super happy with our purchase!!Hi Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lexus NX-350h
by mpete33 on 08/15/2023Excellent experience from the moment you walk in the door. Ben had everything waiting for me, and from test drive through closing, everthing was awesome.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
replace a part
by Javier Grave on 08/10/2023Very good experience, short time, and good job.Hi Javier, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Ryan
by DorisBeco on 08/10/2023Everything was done properly and I am very satisfied with the service. Thank you!Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Brand New Car! ❤️
by GerMark on 08/02/2023From start to finish, it was a smooth process. Sales, Finance, and delivery were excellent. I hope to be. Lexus owner for life and would recommend purchasing from Lexus of Tampa Bay.Hi, your satisfaction is our top priority. We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.
Fast and professional
by FrankieP on 07/31/2023I purchased at ES 350 from Lexus of Tampa Bay. It was a very easy an fast experience. The sals manager Mr. Lucas was outstanding.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Battery replacement
by Larry Fig on 07/25/2023I had an issue with my car starting. I brought my car in without an appointment and MJ was very attentive toward the card needs and was able to get my battery replaced and get me out in good time. He was very communicative and kept me… updated throughout the process.Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Maintenance service
by Karinhe on 07/24/2023Geudi was very polite and helpful. Awesome customer service from Geudi.Hi, it is great to read such wonderful comments about your recent experience with us We always strive to provide personable and excellent customer service. Thank you again for the review! !
Up front pricing quality service.
by John Tampa on 07/21/2023Never a problem or surprises with the service department.Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2018 lexus RX350 purchase
by Renovate-man on 07/21/2023Very happy with the purchase experience at lexus of Tampa Bay. The sales staff very professional, the vehicle was completely detailed inside and out. Even the engine compartment absolutely spotless. Fresh oil change and new filters, this 5… year old vehicle looked factory new! My first lexus very impressive.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.
by Theo Sanders on 03/03/2024