Ed Voyles Chrysler Dodge Jeep Ram
Customer Reviews of Ed Voyles Chrysler Dodge Jeep Ram
Review type:
Best selection and staff! Shop here first, and you will be so gald you did!
by MCarden on 03/13/2016My spouse and I began our search for a new Jeep Wrangler Unlimited about 3 months ago. We live in Rossville, Ga. very close to Chattanooga , Tn. Naturally we started our search close to our home and visited every Jeep dealership within 50… miles looking at the Jeep Wrangler selection. Not only were we unable to find the color and options that we wanted, but the sales staff were rude and condescending. After many dealerships not even emailing back after online inquires, we broadened our search to 200 miles in every direction from our home. Right away Ed Voyles was very attractive because of the huge selection. After an email inquiry i was contacted back quickly. A couple weeks later we drove the 100 miles down to Ed Voyles to check out the selection and upon arrival were paired up with Daniel Reece. Before i go into the details further on the Jeep hunt, let me talk about the dealership itself a minute. I found the interior and exterior the be very well maintained and clean. The inside of the dealership was up to date and very nice. I mention this only because one of the dealerships visited in Dalton, Georgia was so dirty and smelly inside that we had to turn and walk away. First impressions matter, and Ed Voyles nailed it. After talking with Daniel Reece briefly about what we were looking for and checking the inventory on the lot, we determined that the color we wanted was not in stock at the time. Over the next 6 weeks I searched online at dealerships almost daily to see if perhaps something closer to home might have come in and i did find a couple that matched what we wanted exactly. But when i contacted these dealers they added $1,500 - $4,000 to the sticker price for a variety of things from "market adjustment" to "premium dealer service fee", etc. I wondered at times if they were wanting to sell cars or keep them at these other dealerships. I ended up seeing that several options had come in at Ed Voyles that matched what i was looking for and came down again to purchase. The process went very smooth and everything was explained in detail. The entire deal took about 3 hours . They offered great rates through the lenders and we were very pleased with the final purchase price as well as the interest rate. Don't end up wasting your time like i did going to every dealership on the globe. Shop here first and i guarantee you will not go anywhere else. Be sure to contact Daniel Reece and make sure they have what you are looking for and that he will be there. dreece@edvoylescdjsales.com . Every email i sent was responded to in a timely manner and every question was answered. No matter if you are looking for new or used these guys have an amazing selection and the best staff i have encountered . Some have had bad experiences it seems and that happens from time to time everywhere. Sometimes it is misunderstandings or someone drops the ball. But many times people don't try to resolve the problem first , they just leave terrible feedback. And that helps no one. In the end we had a issue with the Jeep and of course the dealership had no way of controlling that. But they made it right and went well beyond what i expected or imagined. I am a person that expects excellence and very hard to please. And if the made me happy i just don't see how you could not be satisfied with the team at Ed Voyles. If you do have an issue, call or email right away and i have faith they will do everything within their power to make it right. If you want the best selection, prices, and staff check out Ed Voyles CDJ and you will be glad you did!Outstanding
by Jbcss68 on 03/12/2016I leased a new 2016 Jeep Wrangler Unlimited from Ed Voyles today. What a great experience! My wife and I worked with Clinton Hatfield to find just the right Wrangler. When we did Clinton presented the "figures" in such a clear and concise… manner. No gray areas everything on the table. Clinton was kind, helpful and patient with us absolutely NO pressure at all. It was clear he was helping us buy a car not selling us. We signed the paperwork with Steve. 20+ year veteran in the business but you would have thought it was his first deal he was so good. He helped us understand the terms and even provided a product that protects us for the entire term of the lease. Just a great job. This was a terrific buying experience. Thanks to all.Thank you for taking the time to write about your experience with Clint Hatfield and Ed Voyles CDJ. We truly appreciate your business!
Ed Voyles
by Jason988 on 02/15/2016updated 03/02/2016Don was great to work with yet again. This was our second Jeep purchase through Ed Voyles and both times we have been completely satisfied.Thank you for taking the time to write about your experience. Ed Voyles CDJ truly appreciates your business!
Monti
by Racecarfan on 02/10/2016I had the best experience buying my 2016 Challenger from Monti than I have ever had. She definitely went above and beyond and her knowledge and experience were noticed and appreciated This is my fourth new car and I was so pleased with… the way she handled everything. I look forward to seeing her when I bring the Challenger in for service. I hope I can refer others to her, as well. She is the BEST!!Thank you for taking the time to write about your experience with Monti Hansard. We hope you are enjoying your 2016 Dodge Challenger. Ed Voyles CDJ truly appreciates your business!
Thank you for taking the time to write about your experience with Monti Hansard. We hope you are enjoying your 2016 Dodge Challenger. Ed Voyles CDJ truly appreciates your business!
Great Service
by House809 on 01/25/2016I thought the staff was extremely helpful and Todd Prine was professional and helpful at all times!!Thank you for taking the time to write about your experience with Todd Prine. Ed Voyles CDJ truly appreciates your business!
Thank you for taking the time to write about your experience with Todd Prine. Ed Voyles CDJ truly appreciates your business!
Car repair
by Sebring2015 on 01/01/2016updated 01/19/2016Thanks for making car repair less stressful it was so nice to have an easy repair done with the pros who know what they are doing.. You get what you pay for and I'd pay top dollar for top repairThank you for taking the time to write about your experience. Ed Voyles CDJ truly appreciates your business!
Thank you for taking the time to write about your experience. Ed Voyles CDJ truly appreciates your business!
Mr. Pappas took care of it
by Logreub on 01/14/2016I have had a few less than favorable experiences with the management at this dealership so when it came time to address a recall, I did consider finding an alternate dealership to visit. I finally conceeded and went back to Ed Voyles where… I explained to Thomas that I was previously assured a follow up appointment to address the recall going on five months earlier. He explained the wait time, but apologized and made a few calls to move me up in the queue. I was contacted and reserved an appointment the following week. Although I was seen maybe 45mins after my scheduled slot due to other customer needs and multiple issues out of Thomas's control, the lane manager maintained a professional and courteous attitude. I understand that customer service work can be challenging amidst complaining patrons, broken equipment and short staff, but Mr. Pappas took care of things as well and better than could be expected with an admirable resolve. If I must have work done at Ed Voyles, I will seek out Mr. Pappas.Thank you for taking the time to write about your service experience with Thomas Pappas. We truly appreciate your business!
Thank you for taking the time to write about your service experience with Thomas Pappas. We truly appreciate your business!
Outstanding Service
by pbabbini on 01/04/2016Jake was my Service Rep and did an outstanding job of listening to my needs, communicating them to the service technicians and then communicating the results back to me. I would definitely recommend this group to anyone looking to service… their Dodge.Thank you for taking the time to write about your Service with Jake Seymour. We are happy to hear your visit went well. We truly appreciate your business!
Thank you for taking the time to write about your Service with Jake Seymour. We are happy to hear your visit went well. We truly appreciate your business!
Jeff was attentive.
by Betscala on 01/02/2016I was surprised to learn how long it was going to take to just do the diagnosis. I guess I picked a bad time of year. But, once the issues were addressed, everything went smoothly from there on out.Thank you for taking the time to write about your service experience. We apologize that your visit took longer than anticipated. Ed Voyles CDJ truly appreciates your business!
Amazing!!!!!!
by Shooker7 on 12/27/2015I am a Cobb County educator and my father is a retired Chrysler employee. With that being said, I will always support American made goods as well as those companies that supports education! Ed Voyles Jeep dealership does just that. Miss… Monti (the salesperson) was courteous, knowledgeable, friendly, and treated me like a person, not a sale. The facility is clean and extremely welcoming. I highly recommend Ed Voyles Jeep to anyone in need of a quality (fair priced) vehicle. Oh, and I love my 2015 Jeep Grand Cherokee Laredo!Thank you Shooker7 for taking the time to write about your experience with Ed Voyles CDJ. We truly appreciate what the Cobb County Teachers do for our community and this is just a small way that we can show our appreciation. Thank you for your business!
Repair of Ram 1500
by drrhoney on 12/25/2015Excellent restoration!Thank you drrhoney for taking the time to write about your experience with Ed Voyles CDJ. We truly appreciate your business!
Oil Change
by MongoWERA on 12/15/2015As always the service and the people were fantastic.Thank you for taking the time to write about your experience. We truly appreciate your business.
Jeep maint. service
by TwelveAngry on 11/30/2015excellent service service. My Service Rider was helpful, professional and credible.Thank you for taking the time to write about your experience. We truly appreciate your business!
New vehicle purchase
by Mrt1104 on 11/23/2015Great experience , no surprises. Salesman asked what I was looking for and only showed me vehicles that matched and were in the price I requestedThank you for taking the time to write about your experience. We truly appreciate your business!
Another satisfied customer!
by Luvmy200S on 11/20/2015I used to dread taking my car into the dealership for warranty work, but Ed Voyles CDJ as definately changed my mind! Now I take my 200 there for everything! And I am always treated like I am their only priority, while I wait in the… customer lounge with so many other "Happy Voyles Customers" Great bunch of folks!Thank you for taking the time to write about your experience! We truly appreciate your business!
recall appointment
by chicken250 on 11/01/2015updated 11/18/2015All work was performed accurately and timely the employees were very helpful in assisting me in all my needs thank you for a job well doneThank you for taking the time to write about your experience! We truly appreciate your business!
Very Customer Service Excellance
by hallgood on 11/04/2015updated 11/17/2015The Service Adviser that wrote the ticket up was super kind and helpful. When I visited the service dept, it was on a Saturday afternoon, fifteen minutes before closing. The young gentleman (business card is with my son in Kennesaw), went… out of his way to make sure we could purchase and have a battery installed before the service dept closed. He called parts to get the battery pulled, had someone run to get it when it was pulled and already had a mechanic on his way to change it out---it only took 15 minutes to complete. It was Great!Thank you for taking the time to write about your experience! We truly appreciate your business!
Customer Service "Save"
by LisaMurray on 11/13/2015I initially was very unhappy with the lack of communication and miscommunication between Ed Voyles Collision, State Farm Insurance, and me. However, Carrie with Ed Voyles Collision went above and beyond along with Mary at State Farm Claims… to resolve my issues. The end result was a happy customer. My car looks great too.Thank you for taking the time to write about your experience. We look forward to helping you with all of your automotive needs in the future and truly appreciate your business!
Excellent experience
by Swimz01 on 10/22/2015updated 11/12/2015I got the vehicle I wanted at the right price! I'm a return client and will be back for the next vehicle in the future.Thank you for taking the time to write about your experience. We hope you are enjoying your purchase and we look forward to helping you with all of your automotive needs in the future. We truly appreciate your business!
good experience
by Rodh1979 on 10/22/2015updated 11/11/2015My experience so far has been pleasant I'm waiting for my vech now getting serviced its been a few days but I'm glad that my warranty covers the labor.Over all i have no complaints.Thank you for taking the time to write about your experience. We are happy to hear that your service experience went well and we look forward to helping you with all of your automotive needs in the future. We truly appreciate your business!
Satisfied Customer
by CT92malibu on 10/30/2015updated 11/09/2015Sales Manager, and Sales Associate were great. My second purchase from this group. The process is great!!Thank you for taking the time to write about your experience. We are happy to hear that your purchase went well and we look forward to helping you with all of your automotive needs in the future. We truly appreciate your business!
Thank you for taking the time to write about your experience with Ed Voyles CDJ. We truly appreciate your business!
by edvoylescdj on 03/16/2016