Customer Reviews of Fletcher Jones Audi
Review type:
365 reviews
Sort by:
Seamless, as usual.
by audiq on 07/23/2014True professionals. Highly recommend.Excellent service
by jpc10 on 07/19/2014I received excellent service! Thank you.Great
by pjs11 on 07/04/2014Came in without an appt.Was greeted by Tim who accepted my vehicle and kindly offered to resolve issue. Excellent customer experienceEngine Service
by EDurr on 06/30/2014Tony helped me a lot and was able to provide a loaner car while mine was being worked on.25000 mile service
by gek2 on 06/21/2014courteous timely service.Great job
by jmo12 on 06/17/2014Tim did a great job taking care of our service needs.Does not disapoint
by Ktousi on 06/14/2014I do not have to go to the service department often but the experience both times (once for maintenance and once for minor repair) has been amazing. Greeted immediately, given detailed explanation, efficient and complete service.GREAT STAFF, BEST AUDI DEALER
by mrkool1 on 06/13/2014This is the place to buy your AUDI, Luxury car buying at its best. Lainie is an excellent sales pro, patient answered all my questions, cheerful and polite. Brian, Sales Manager, cool and calm made a great deal for me on my Brand New AUDI… 2015 A3, super fun to drive car. I was also introduced to the General Manager, Niko, great guy; he guarantees your satisfaction. I found this staff to treat me like a "king". It was an easy decision to buy here. Other dealers in the area did not earn my business. Enjoy your experience there. I love my new car!!Outstanding! New car purchase SO easy
by Debstr13 on 06/12/2014Everyone at Fletcher Jones is outstanding! They anticipated every need and answered all my questions in easy to understand language. This was my first experience at Fletcher Jones - the level of service they provide is amazing. Everything… was taken care of including transferring my stuff from the old car to the new. You need to experience the service to see what first class customer service is!Q5 PURCHASE
by jhuff1 on 10/02/2010WOW, Nice new showroom, great staff every thing went great delivery manager programmed my phone,garage door opener and put my home in the navagation system. very professionalgreat service
by jhuff1 on 10/02/2010Easy to get an appointment, met at the door in and out quick Thanks for the ride in your shuttle.Another poor experience with Owen
by danielb6752 on 04/04/2010I tried buying a 2009 Q5 from this dealer. This was in mid-2009 when they were still new and relatively scarce. I ended up working with Owen, who alternated between candid and arrogant. Fine, no surprise there. He made me an offer which… I said I'd consider, and left FJ Audi for the suburbs to see what others would do for me. After talking to some suburban dealers, I made an appointment and returned to see if Owen was willing to part with this Q5. He blew off my appointment (was with another couple) which didn't please me... but let's face it, buying a car is about the price, not the salesman. However, Owen did call me that afternoon and I told him that I would accept his offer. He proceeded to tell me that he wasn't sure he could still get that from his manager, and that he would call me back with the news. That call didn't come for 3 days, at which point I had already picked up my new Q5 from Schaumburg Audi. Just goes to show you why time and again, downtown luxury car dealers suck to buy cars from.DO NOT buy from OWEN!!
by wutthef on 12/30/2008DO NOT buy a car from from a guy named OWEN, he is a Audi car salesman. We went in looking for a used Audi and this guy is a complete [violative content deleted]. Do not even give him the time of day. He was staring at my wife's chest… the whole time, quite inappropriate. So we do end up buying with the help of another salesman and we thought that things were going somewhat better. We were told that certain dings and scratches on the car were going to be taken care of while we were being sold too, then we get the car and these things were never even take care of. So we pick up the car with the promise of these being taken care of at a later time, OK, no big deal. So after having the car for less than 48 hrs, the car breaks down and we have to have it towed to the dealership. One of the coils went out (undriveable). Then after it is repaired, we pick it up a week later, we drive it for about 1hr and the same thing happens to a different coil and we have to have towed once again. We have now owned this car for a week and a half and have had possession of it for alittle over 48hrs. The dealership has been very unhelpful during all of this, and say that this is just our problem now. BAD SALESMAN and BAD DEALERSHIPTimely, no-pressure service
by pjoc1 on 06/09/2014updated 04/26/2025I used Fletcher Jones for the first time after moving into the city from the suburbs because of the convenient location. I was very impressed with the experience from start to finish. William G. was very courteous, efficient and made me… aware of options but did not pressure me to have service provided that wasn't essential. Overall, a very positive customer experience.Reliable, prompt, and helpful
by Audidriver52 on 06/10/2014updated 04/26/2025The dealership service team always gets me in and out, and delivers in the time promised. They give good information about would the issues and choices are, so I feel like I am making an informed decision.Easy and Terrific
by pmag0731 on 05/24/2014updated 04/26/2025Knew that I wanted a Q5. Extremely accommodating with test drive and timing. Had a specific color in mind, and they were able to find it. Kept me abreast of the status of the delivery. All-in-all an excellent experience.Sevice Review
by clairechang on 05/29/2014updated 04/26/2025Lance was very professional. I am very satisfied with his service.Fletcher Jones Audi worst customer service of my life
by a4burnsoil on 02/20/2011updated 04/26/2025Fletcher Jones Audi has repeatedly failed to meet expectations regarding service and customer service. This has happened countless times and the only way I can fathom they stay in business is because they are in the city and for the most… part the Audi's don't give too much problems to their owners. If you have an actual problem with your car, forget about it. You will get nowhere and be treated like dirt. My car consumes greater than a quart of oil every 600 miles and has less than 20,000 miles on it and has had this problem since it has had about 10,000 miles on it. Problem is still not rectified and I have been treated like garbage and wasted countless hours. I will never deal with this dealer again and I have infact written to the BBB and their Customer Service. Unbelievable. It is a shame because I love my car and this problem has been a deal breaker. In fact, I want to get rid of it as soon as possible, as a result.Fletcher Jones Audi does not care if they sell cars
by a4burnsoil on 02/20/2011updated 04/26/2025I guess because they are the only dealer in the vicinity they can treat their customers and potential customers poorly. The manager made me feel as though he didn't want to sell me a car, so I left and as a result I will never deal with… this dealership again. The service is even more abhorrent than the sales; see my review.Ok but far from great
by bigdjjd on 02/08/2011updated 04/26/2025Purchased a new s5 from Cassandra. She was fine to deal with and honored the deal we made via telephone. I was far from impressed by the finance manager; he was rude and snooty! Car is great but, if another dealer had the same car at the… same price I would have gladly purchased elsewhere.
Videos
About our dealership
Amenities
- Complimentary Coffee
- Television
- Customer Lounge Area