Brilliance Honda of Crystal Lake
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Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Great car buying experience
by Andrew on 04/15/2025
We purchased a used Honda CRV at Brilliance Honda. They fully serviced the vehicle with fluid changes, new tires and brakes. This vehicle is for our 20 year old son, and we are confident that he will have a safe, reliable vehicle. In… addition, we were very pleased with the sales person, Evan, that we worked with to purchase the vehicle. He did an outstanding job of working through the sales process with us. We had visited several dealerships in the previous 2 weeks that were forcing paint and interior protection services at a cost of $1000-2500 dollars on top of the sale price. Brilliance did not force any additional dealer add-ons. We were very pleased and will return to this dealership in the future.
254 reviews
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Great experience with complete transparency
by Tls_llc_ceo on 11/22/2016I must say that my experience at Brilliance Honda was great and I normally hate car dealerships and the process of buying / leasing a car. Luckily the salesman, Zach S, was very nice and laid back, no "Let me get my manager" nonesense, no… hidden charges or other things that I didn't agree to, car was detailed and ready to go when I arrived, finance office / paperwork was organized and not messed up as usual, and the best part is that I negotiated my deal over the phone to save time and aggravation. They even beat three other lease quotes I obtained from other Honda dealers in Barrington, Des Plaines, and Elgin, IL. I will definitely return to Brilliance Honda for my service and future vehicle needs and will recommend this dealership (and salesman) to my friends and family. ThanksGood
by Ak907fai on 11/15/2016Overall experience was good. Jeremy was great to work with and was quick at responding. There were some bumps in the road that we had to deal with since I came from Alaska to purchase my vehicle from them but I love my car so I'm happy… things worked out. Big issue was that they didn't have the title to send to my bank so we had to go through their bank instead. Since we were traveling from AK I was hoping they would have a shuttle or some kind of pick up service from the airport but they wouldn't agree to that, so we paid 65$ for an Uber to get there. Hours are great, they're open late which is very convienent! Thanks for helping me get my dream car!Brilliance Honda prime location for bying cars
by iegorov on 11/01/2016Great car selections, good sales staff! Need add more financial officers to speed up the process. Thanks!Fantastic
by MegMarMur on 10/19/2016updated 10/28/2016I am very satisfied with the customer service I received while purchasing my car at Brilliance Honda. Our salesman, Robert, was very patient with me since it was my first time buying a car. He is very knowledgeable and was extremely… helpful.Excellent experience. Trade-in and purchase a new CRV
by Matt_Moodhe on 10/15/2016updated 10/21/2016I recently traded-in an older SUV and purchased a new 2016 CRV. I worked with Jeremy (salesman). Jeremy was pleasant, knowledgable and forthright. I would not hesitate to recommend a family member to Brilliance Honda and Jeremy.2011 honda ex-l v6
by zekerev21 on 09/24/2016Personnel was professional and informative. Was not pushy. Listened to what we wanted. Closing was done in a professional and expediant manner. Even though we bought a used Honda, we were given the attention just as if we buying a new… vehicle.New car experience
by Bassinman44 on 09/24/2016As good of an experience as could be, salesman was good to work with.used car
by arundias on 09/13/2016updated 09/23/2016Nice experience! salesman Bob was good, so as the Manager, was able to make a deal in half hour and drove a car home in couple hours.Can't be beat!
by Lovecars8928 on 09/16/2016What can I say as I always go to Brilliance for my family's car needs. Together my family have purchased 6 new vehicles from Brilliance. Professional and friendly atmosphere keep us returning for our purchases and great service should we… need any repairs which have only consisted of the usual maintenance necessary to keep the vehicle in top running condition. What great cars Hondas are and what great service from Brilliance Honda! Will not consider another manufacturer or dealer.Long Time Customer
by Kozfamily on 09/16/2016This is our 5th car purchased from Brilliance Honda. Eva and Warren are always great to work with.New car purchase
by Liz1013 on 09/15/2016Great experience in buying my CR-V. Jim, my salesman was great. Explained things to me. Made the whole buying process a good thing.Purchase of 2016 Honda Civic
by Ellennn on 09/19/2016We had a good experience buying this car. They were fast and courteous.Great Experience
by Ptdailey on 09/05/2016updated 09/16/2016Great Experience led by Rick Miller in sales. Rick is very knowledgable and friendly. Answered all my questions, got me financed and into a new Honda HRV. Entire process took less than 2 hours. Beautiful facility, huge selection.Amazing Customer Service!
by Nigara20 on 09/13/2016This was the first time my fiance and I bought a car together. We weren't too excited about going to look for cars because we thought we were going to be haggled and talked into a bad deal. We were totally wrong when we went to Brilliance… Honda. The whole staff was very friendly and they weren't pushy at all. We worked with Gary and he made our first tome car buying experience a very memorable one! He was very professional and he made sure he looked out for our interest during the whole process. I'm thoroughly surprised at how much this dealership proved me wrong about negative car buying experiences. We're very happy with our new vehicle and it was headache free to purchase. Thanks Brilliance Honda and a special thanks to Gary Cotshott!!! You're the best!!!Brilliance Honda
by Hploughman on 09/06/2016Great knowledgeable sales and Finace Team!! They really went above and beyond to help me find the perfect car for me.Outstanding
by robyncampisano on 09/06/2016Our family had a wonderful experience with Brilliance Honda! We are return customers, and Gary Cotshott is our guy. He goes above and beyond throughout the entire process. Brilliance Honda has my business for life!Poor customer service
by crvowner17 on 09/03/2016Don't bring your vehicle here for service unless you want it done incorrectly and cost thousands to repair after they ruin it. Had my a/c compressor clutch replaced under warranty ( required removal of compressor) and when they reinstalled… it they pinched an o-ring that caused the compressor to fail. $1000 out of my pocket. Called the service manager and never heard back.9-05-2016 Hi Brandon, my name is Kevin Keefe and I am the owner of Brilliance Honda. Thank you for your feedback. I will get to the bottom of this and reach out to you shortly. 9-06-2016 Hi Brandon. We have tried to reach out to you. This repair was done about a year ago. I would be happy to help anyway that I can. Hope to talk to you soon. Kevin
REC
by RECroissant on 09/01/2016This was the easiest car leasing experience we have had to date. Fred is always a pleasure work with!Really friendly people, especially salesperson
by DaveJLance on 08/30/2016Service was fast but friendly. The salesperson, Jeremy Cybulski, was dynamite. No lies, no fast talk. Accommodating and friendly. I have zero complaints, only praise. He walked me through everything, re-explained when he needed to, great… service. As soon as I arrived at the agreed-upon time, he was ready to go. Offered me a coffee then got into the details of the car.Very Satisfied
by 0000000 on 08/15/2016updated 08/29/2016I recently went back to Brilliance Honda to return my Accord and lease another one. I worked with Robert Calhoun again as I was happy with how things went with him the first time I leased from them. I had a wonderful experience! I did go… to other Honda dealships to compare prices and Brilliance was much lower than other quotes I was given.great buying experience
by FoxfireLake on 08/23/2016updated 08/29/2016We were able to get the car we wanted. It was shipped in to Brilliance. As soon as it was in, we were called. In fact, Robert Calhoun kept us informed via calls and texts for almost a week. He was informative and patient. Everyone at… Brilliance was nice to deal with.
About our dealership
Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
by Peter Joyson on 04/16/2025