Brilliance Honda of Crystal Lake
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Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Great car buying experience
by Andrew on 04/15/2025
We purchased a used Honda CRV at Brilliance Honda. They fully serviced the vehicle with fluid changes, new tires and brakes. This vehicle is for our 20 year old son, and we are confident that he will have a safe, reliable vehicle. In… addition, we were very pleased with the sales person, Evan, that we worked with to purchase the vehicle. He did an outstanding job of working through the sales process with us. We had visited several dealerships in the previous 2 weeks that were forcing paint and interior protection services at a cost of $1000-2500 dollars on top of the sale price. Brilliance did not force any additional dealer add-ons. We were very pleased and will return to this dealership in the future.
254 reviews
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Great job!!!!!
by ioaaaton on 08/24/2016I've been going to Brilliance Honda for the last 12 years. And all this time they've always done an awesome job!!!!! I have recommend Brilliance Honda to my friends and family and they wound up purchasing cars. Have to give a shout out to… my guy Max Ring he's a stand-up gentlemen I am glad we met 12 years ago because on this road Brulliance Honda always treated me great!!!!Love this place! No problems... ever!
by Maryannk1 on 08/12/2016I've been driving Honda's for years. I've been in this area for 12+ years and found Brilliance Honda. So glad I chose them. I am an elderly female with almost no knowledge of cars. They have always been patient with explaining what… they're doing and have never talked to me like a total idiot. I totally trust them. Although geographically not good for me, I love their new facility! Great place to hang around while waiting for your car. It's very comfortable.Jeff Deters is the BEST
by noexprt on 07/31/2016updated 08/05/2016Cannot say enough great things about Jeff Deters. He went the extra mile to find and deliver the EXACT vehicle I wanted. I was a real pain but he still answered every email and phone call to my satisfaction. I will let everyone know to go… to this Honda dealership!Better than an Acura and 10K less!
by Jpitrello on 07/20/2016updated 08/03/2016Brilliance Honda took care of me at every step of the purchasing process. From start to finish it could not have been any easier. They take the time to answer all my questions. There employees are truly interested in making sure that… their customers are happy and satisfied. We have purchased 8 cars from them and will continue to for the foreseeable future.Great customer service
by CRVSUV16 on 07/31/2016Had immediate listing of available cars with our requirements. No high pressure, but answered our questions honestly.A car dealer with a great service department
by thxforgrtservc on 07/29/2016My Husband and I have be dealing with Brilliance Honda for many years. Whether, we were choosing a vehicle for our growing family, or to down sizing to commuting long distance. Always a very good experience, very good service department,… and you just can't go wrong with a Honda!Experience at Dealership
by Happytoreview on 07/23/2016Brillance Honda was recommended by a friend and we are so happy that we listened to him. Our experience from buying the car to the care of the car has been exceptional.Good service, very happy
by Heid3000 on 06/30/2016Overall, I'm pleased. I was given a fair trade in price without a hassle, a fair price on the car I purchased, when I drove it off the lot I noticed one issue, which they fixed the next day for no charge and gave me a loaner car. My sales… gal was good, did not try to haggle or waste time.Service
by ChristineGerke on 06/18/2016I've been going to Brilliance Honda for 5+ years now and from sales to service I've been very happy. Everyone is professional and courteous and the service center has great hours. I have been to many dealerships and Brilliance far exceeds… any one of them. I highly recommend them to anyone out there. You won't be disappointed! The salesmen are fantastic and so is the service department.Impressive Dealership!
by Carlowe on 06/15/2016This is my first Honda / experience with Brilliance Honda and I could not be more pleased. When I was car shopping the sales staff was informative and knowledgeable about Honda without ever being "aggressive". The fiance department was… courteous and quick. Now, seven months after purchasing my new Honda I had my first experience with the service department. I was please with the service area, way in which I was treated, was made very comfortable in the waiting area (and the wait was not long) Brilliance Honda is a five star experience from the first moment you decide to look at Honda's to any service / repair you might need. As I said this is my first Honda but it will not be my last.Happy again
by Happy_Service on 06/04/2016It was a pleasure working with your service department again. As stated above the work was completed on time and to my satisfaction. Thank you again looking forward to working with you in the future. John FeitRecommend to all our friends
by Brilliance on 05/19/2016updated 06/01/2016The service department is so accommodating and helpful. They are also very honest. If something doesn't need to be done they will let you know rather than charge you for an unnecessary part or service. We always feel very comfortable… when we bring our Honda in for service and know that everything will be done correctly.Excellent Service
by PYoungPilot on 05/21/2016updated 05/31/2016I am very particular as to who services my vehicle. Even though I live 50 minutes away and there are other closer dealers, I continue to receive excellent service at Brilliance! They've even accepted me as a walkin in the early evening to… help me. I have been buying cars here since 2012 and I gladly continue to refer my family and friends to this Excellent dealership. Thank you Brilliance Team!Max and Brilliance Honda are awesome!
by StevenNathan on 05/14/2016updated 05/25/2016I bought three cars from Brilliance. They are a pleasure to deal with. Our salesman Max Ring is a true professional honest and courteous. Very patient.Best Car Buying Experience Ever!
by ne14cars on 05/15/2016We have never had a more pleasant car buying experience in our lives. The sales staff were all pleasant, friendly and willing to go the mile to make our purchase as pleasurable as possible. If I could rate them a '10' I would.Service team performed brilliantly
by Alex1701c on 05/12/2016Service team treat you like family, they take care of every detail no matter how small.GREAT CUSTOMER SERVICE
by BRILLIANThonda on 04/21/2016updated 05/05/2016Great purchase experience from my sales representative Eva to the Sales manager Jeff Deters and Finance manager Dan Schmidt who took time to explain all the options I had from the start to the finish of the sales process.Good Dealers are far and few between.
by haileycomet on 05/04/2016Brillance was great to deal with. No smoke and mirrors. When I go for my next Honda, it will be with Brilliance. Score of 1 to 10 rates them a 10.CRV Purchase
by TonylovesHonda on 05/01/2016We had been to several dealerships in the Chicagoland area with the goal of purchasing a CRV, or the equivalent of a CRV, and I have to say Brilliance was second to none! Our salesman, Mike Houston, was friendly and personable from the… start, and we immediately felt comfortable with him. He answered many of our questions and at one point took us to the service department to ask the manager a question regarding CRV performance. The manager was equally professional and attentive to our needs, and we were very satisfied with not only the answer, but the manner in which questions were handled. Throughout the decision making process and test driving, we were never pressured to make a commitment or purchase options we didn't want or need. The actual purchase was extremely smooth and quick. We have experienced wait times exceeding 4-5 hours in prior purchases at other dealerships. We have never had such a great overall car buying experience as we had at Brilliance. Every employee was friendly and professional in their positions, we were very satisfied with every part of the process. We would not hesitate to recommend Brilliance to friends and family. In the future when we make other vehicle purchases, Brilliance is the first place we will go!A great dealership with a service department you can totally trust!
by JoannaPapuc on 04/17/2016updated 04/27/2016Every time I use this car service, and it is since 2000, I get the same great experience. Very helpful people. They treat me like family.Great, Easy Transaction
by hp012882 on 04/27/2016I recently went in to look for a new lease. I was able to turn in my previous vehicle early, and start a new lease for the same payment and $0 down. Max Ring was superb, and was fantastic to work with. Love my new CR-V EX!
About our dealership
Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
by Peter Joyson on 04/16/2025