Gerald Nissan of North Aurora
Customer Reviews of Gerald Nissan of North Aurora
Review type:
Amazing
by Miguelvel on 02/01/2018updated 02/16/2018Very friendly customer service, honest and fast. Commited to helping us obtain a car at a reasonable and fair rateAwesome
by martinbgarcia on 01/24/2018updated 02/06/2018Thr sales rep Kino was very sharp when it came down to questions and took his time in demonstrating the vehicle's features, he listened to my every need, Excellent job. Next up Alex in finance was very educational and went over all the… numbers with me. This has been a great experience, highly recommended and kudos to both of you, Rockstars in the making. 5 star service, great follow up...Thanks for the great review! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Altima
by Glenn80 on 01/10/2018updated 01/22/2018Lifetime Warranty, friendly staff and service department is awesome. Keno is very helpful with what you are looking for in a car. Set up appointment online with Jacob who responded right away to my request.Thanks for the great review, Glenn! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Good experience!
by Tanya_Prince on 12/20/2017updated 01/02/2018TJ was a friendly, professional young man. He worked with me closely over weeks of going back and forth getting the information i requested. He was patient, very thorough, and kept us at ease the entire time. The financing experience was… good as well, there were some tech issues, however we were taken care of well in that time. The entire experience was pleasant.Great Customer Service & Upfront Pricing
by NMurano2017 on 11/28/2017updated 12/05/2017Dan and Linda were outstanding to deal with from the beginning. I was straight-forward with them and they responded w/ kindness and were incredibly helpful. Jacob & Alejandro helped complete the deal on November 27th and I would encourage… anyone to work with them. I tried to work with Gerald of Naperville, Berman, St. Charles & Continental, but Gerald of North Aurora was the best Customer Experience I could ask for. Karim was outstanding in financing as well.Best Car Buying Experience
by GidgetS on 11/28/2017updated 12/05/2017TJ was professional and beyond helpful. The whole experience from beginning to end was wonderful. This is the third car Ive purchased from Gerald Nissan and Ill be back when its time to buy again!Great buying experience!
by Ahickman on 10/02/2017updated 10/13/2017Staff was knowledgeable and was patient with answering my questions. Tons of inventory to choose from and wanted to make sure I got the exact color and features I wanted.17 Titan
by Dennisdbld on 09/13/2017updated 09/26/2017Staff Handled the purchase correctly and would recommend the dealership to other. TJ &Tamer was very accommodating to my needs and treated me with the upmost respect Thank YouThank you, Dennis! This means a lot to our team! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Bought Nissan Murano
by Lauren2017 on 09/24/2017Kino was very helpfully and knowledgeable on Murano. I had a few test drives, he is patiently explained how the car works, and let me know the options on each car,. The showroom looked nice and clean. Thank you Kino for helping me!Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Jason Mikal for the win!
by Girlonfire77 on 09/19/2017Jason Mikal for the win. My car salesman saved me from hating this place. He was down to Earth yet straight to the point. No one wants to deal with the fake sales person [non-permissible content removed], especially not me. I gave Jason a… hard time in the beginning and he won me over rather quickly. He told me everything I needed to know and broke everything I didn't quite get into a way I'd understand. He knew my budget and truly did everything in his power to find me the right fit. I appreciate him so much. I felt like he was on my side.. like I knew him for a long time. I was there for hours, and I was exhausted, but he made it worth it for going above and beyond to score me a 2017 Nissan Versa which I love. Lovely and clean place too, everyone is polite and professional there. Will definitely be going there for my services.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Used car sales
by Kevat57 on 09/12/2017I had a great experience at Gerald Nissan in North Aurora, I found the car online and had a easy experience working with Linda Abdul-Motaleb to set up a test drive. Then once at the dealership Jacob Lindholm was knowledgeable and gave a… great test drive and sales experienceThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Gerald Nissan of North Aurora
by jcas2017 on 08/04/2017updated 08/15/2017Alex Ortiz was very informative and professional when it came to to trading in our car. He made the car choosing process less stressful and made sure we were satisfied with car. Gerald Nissan is always our first choice when buying a new… car.This is an awesome review to read! Our team really appreciates you taking the time to let us know that you left satisfied with both service and your new vehicle. Thank you! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Excellent customer service
by AmberNicole3 on 08/04/2017My salesman was very kind and professional, and Chris the Manager did an awesome job assisting in finding the best find for my needs and making the deal happen.Congratulations on your purchase, Amber Nicole! We appreciate you taking the time to leave us a great review! I am pleased to hear Chris and our staff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Awesome experience and great service
by cabaj594 on 07/26/2017updated 08/01/2017Quick and easy service experience from start to finish. Great staff. It was easy to find a car I liked and was more than what I expected. I would buy all my future cars hereThank you for your feedback and recommendation, Jenny. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
TJ was so helpful, never pushy
by Daysunny on 08/01/2017Our experience with buying a new car from TJ was great! He was never pushy and listened to our wants and needs and delivered! He took the time to answer all of our questions and made us feel comfortable at all times. He took the stress of… buying a new car down a huge notch. I would highly recommend Gerald Nissan of North Aurora if you are looking to purchase a car!Thank you very much for taking your time to leave us a great review! Congratulations on your new car! I am pleased to hear about your great experience working with TJ! If there is anything else we can do for you just give us a call! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Outstanding Service!
by Sarahmk75 on 07/20/2017updated 07/27/2017Our sales rep Karim was outstanding and very courteous. We felt very comfortable with the entire process. Tamer, the director was amazing as well! made sure that all of our questions and concerns were addressed! best experience in… purchasing a car!Thank you and congratulations on your purchase! I am happy to hear that Karim and Tamer were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Happy Custmer
by JamesEdward13 on 07/17/2017updated 07/27/2017Let's be honest, no one likes going to car dealers and buying a new car. This time my husband and I felt that the men at North Aurora truly cared about our time and helping us find the perfect car/price. It was one of the best experiences… and we both walked out of there happy.Thank you for taking the time to share your thoughts with us, James. Congratulations on your purchase! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! I'll be sure to pass along this great feedback and we look forward to working with you in the future. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Nissan Purchase
by _helenborjon on 07/06/2017updated 07/14/2017Karim was very helpful and met my needs for the monthly payment on the car. I am very satisfied with my purchase!Thank you for stopping by to leave this incredible review. Congratulations on your purchase We strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. I will pass your feedback along to Karim, and if there is anything more that we can do please come back and see us again. Take care! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Altima's purchase.
by Aaron_Rivera5 on 06/29/2017updated 07/07/2017The sales person, very nice and helpful, he make me feel comfortable and make feel relaxed when I was looking for what I was looking for.Thank you so much for leaving this wonderful review! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Great experience
by AlDeech on 07/05/2017Our experience was fantastic. Kino was great to work with. He was very knowledgeable and attentive. He made the car buying process very enjoyable.Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kino was there to provide you with such exceptional service! Thank you again and congratulations on your purchase. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Great Experience!!!
by Bunni2011 on 06/28/2017My salesperson, Mr Karim Helmy was wonderful!!!! He worked hard to get me exactly what i was looking for and in my office range and he really put in work to make it happen. He was very professional and the office i went in to was neat,… clean, professional. Great experience all around and i LOVE MY CAR!Congratulations on your purchase! Thank you very much for taking your time to leave us a great review! I am pleased to hear about your great experience working with Karim! If there is anything else we can do for you just give us a call! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Thank you for your review and congratulations on your purchase, Miguel. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
by dealerreply on 03/02/2018