Customer Reviews of Ed Napleton Honda of Oak Lawn
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right price / right car
by Freddy_D on 09/20/2016My salesman (Gerald) was friendly, very helpful and focused on making our car buying experience easy and fast. he got me a good price and a great car. He also took a little extra time and made sure the car was perfect.Excellent purchasing experience.
by elindvs on 09/19/2016Sean S greeted us at the door. He was very gracious, knowledgable and patient. Very pleased with the car and free car washes all the time and first oil change free to check over the car. John and Frank finished tied up all of the loose… ends.Thanks Elindvs, for leaving us this response.
Love Ed Napleton Honda
by Winkslynn on 09/15/2016I just bought my 2016 CRV I love it. This is our second car from Ed Napleton. The Service Dept. is also great. Brandon was a Great salesman and Russ the manager, gave me a good deal after a little back and forth. Thank You!!Thank you very much for sharing these comments, Winkslynn.
Advertises false low price, add useless dealer installed accessory
by apadmana1 on 09/06/2016updated 09/12/2016This dealership sends low price quotes and indicates everything is included. I even double checked with them asking if they have any dealer accessories pre-installed. They said no. But when I visited the dealership they had unnecessary… accessories installed. This bumped up the price by ~$1400. The sales person agreed that they were losing money on the vehicle and so they have to make it up by saddling you with unnecessary extras and that every dealership around was doing the same. Then finally a sales person with whom we were negotiating with agreed on a price and then said he had to confirm with his senior. The senior arrived and quoted a much higher price and did not seem to know what we had agreed with the earlier sales man. Luckily we were able to get our car from a different dealer without the unnecessary extra accessories and at a much lower price. Avoid visiting them.Apadmana1, we regret that you had a negative experience with us, but are glad you brought this to our attention.
My 2016 Honda Civic
by Suzette5127 on 09/09/2016I just purchased my brand new 2016 Honda Civic from Ed Napleton Honda in Oak Lawn and my sales person was Samual Day. I was so nervous at 1st and I came in to maybe buy a new used car. Sam made me feel so comfortable and he made sure I… understood everything. He took his time and then shocked me with asking if I wanted to see the 2016 cars. I was so excited he then asked me my favorite color! He showed me the difference between a LX and a EX. He showed me prices and when we were done and the car was mine, he took more time out and showed me how to operate my new car!! He is an asset to Honda!! And I want to also say all the other people I dealt with at Ed Napleton was also so friendly. I would recommend that dealership to anyone looking to buy a car!!!Suzette5127, thank you for taking the time to leave us feedback.
Excellent Experience All Around
by rfrank512 on 07/08/2016I've been buying cars for 40 years, and my recent purchase of a 2016 Honda Accord EX was an experience better than all others.Like so many, I dread having to go through the haggling process at any car dealer, but I had the good fortune of… dealing directly with the General Manager, Steve Ignowski, and he eliminated the usual anxiety of purchasing a car. I had been searching for a new import because I had gotten so frustrated having purchased a 2015 Chrysler 200S a year earlier (which is another book). The Chrysler was the best deal I was able to get at the time, but I should have waited even longer than I had. Being a previous satisfied Honda owner, I wasn't concerned about the quality of the vehicle. However, I had been to four other Honda dealers that would not deal. They offered far too little trade-in value for my Chrysler that was in excellent condition with only 20K miles on it, and offers were significantly below KBB and Edmunds values. On top of that, all the Honda dealers were very stubborn in reducing the sales price. I was just about to give up looking for any car when I received a call from the General Manager at Ed Napleton Honda in Oak Lawn who happened to look me up from the internet searches I had done. I told him the obstacles I had been having looking for a new Honda, and he asked me to give him a challenge. So I laid out the parameters of what I was looking for, and a couple days later, the Chrysler was gone, and my new Honda was in my garage. The Chrysler was such an issue that my wife would not even drive it due to various design issues, and when I mentioned this to the GM, he suggested I take a new Honda Accord home with me for the night to allow my wife to drive it, and develop a comfort level. Even though I didn't need it, he offered to let me keep it for a week if I wanted. That closed the deal. And the one thing that really made a difference is that the dealer demonstrated appreciation after I drove away with my new car. No other dealer in forty years ever called, sent me a thank you note, or expressed any appreciation for my business. No dealer is perfect, but this one did make a difference. As for the car, it sells itself. The fuel economy is superior, and the audio system is similar to much pricier cars. Great ride.Thank you very much for sharing these comments, Rfrank512.
best deal ever
by joseph86 on 06/30/2016came in looking for used CRV and Sam showed me the new one and gave me a fantastic deal, I would highly recommend Sam and Ed Napelton Honda!Joseph86, thank you for taking the time to leave us feedback.
WOW!! None better
by JackMeyer on 06/04/2016Fantastic Dealership. We have purchased vehicles in several states & even a foreign country. This was the best experience we have ever had. Mutaz (MJ) is a great salesman & went out of his way before, during, and after the sale to ensure we… were happy. We WILL be back!!!!Thanks for the feedback, Jackmeyer. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.
Great prices and great overall Customer Service
by Sweetpea55 on 06/04/2016It is our pleasure to write a very positive review of Napleton Honda! We have now leased 2 CRVs from them, both times we have worked with Sales Specialist, Samir Girgis along with Business Manager, Russ. It is a pleasure to work with them… and we are sure to return and refer our family and friends when they are looking for a new and reliable vehicle!Thank you very much for sharing these comments, Sweetpea55.
Initially Skeptical Female
by skeptical645 on 05/11/2016Entering as a skeptical female in a somewhat male oriented environment, I was won over by a sincere, persistent individual who wanted to prove my skepticism was unfounded. Elias Yacoub worked with me on all facets of purchasing a used car… to my complete satisfaction. For that matter, all individuals involved with the process were informative, cooperative and friendly. I would recommend Napleton Honda without hesitation.Skeptical645, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.
best choice ever
by joe_hower on 03/29/2016I was at dealership last week i was interested in the new Accord LX. After speaking with my salesman Sam Bader and seeing the value of the EX Accord. I decided to go with the Ex Accord, boy was I glad I did, it has so much more to offer.… If you need good advice and professional associate look for Sam. My overall experience at Ed Napleton Honda was very good.Joe_hower, thank you for taking the time to leave us feedback.
Be careful when buying used
by rippedoff26 on 03/04/2016updated 03/25/2016Had a bad experience buying a used car from Napleton Oak lawn. My advice is to take it slow. Take a lot of time to research the paper work because all sales are final. They are willing to help make the best of a bad situation.Thanks for the feedback, Rippedoff26. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.
Great experience
by Neaux_m on 03/06/2016updated 03/19/2016Being able to handle the prices and negotiations via email, before entering the dealership was huge for me. Made the process wonderful.Neaux_m, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.
Very satisfied with our purchase!
by stztech on 03/14/2016Ed Napelton Honda did a excellent job to earn our business. Mutaz "MJ" Alsamen did an awesome job finding us the right financing, price matched the vehicle we wanted, and gave us a good deal for our trade-in. We will definitely be coming… back when we look for another HondaStztech, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.
Napleton Honda - 2016 CRV
by JosephD93 on 03/02/2016updated 03/14/2016The TrueCar price was honored without question. Randy, our salesman, was very knowledgeable and pleasant. Felt very comfortable, no high pressure tactics.Josephd93, thank you for taking the time to leave us feedback.
bad sales practices
by LostMyBusiness on 02/27/2016I had a horrible experience at ed napelton honda. I would never enter a dealership named ed napelton. I was told one price on the phone and another price when i came in. When i came in, the person i talked too, soon ducked out and told me… someone more experienced would help me. When I was interested in the 0.9 percent interest rate i was soon told i dont qualify, but do qualify for an 8 percent loan. Of course I was putting down 38 percent of the purchase price and had two adult family members with me. Salesman never mentions cosigner or more money down instead encourages 8 percent loan on new car that benefits dealership. Price of vehicle went up 500 dollars from phone conversation to appointment at dealership, after through phone conversation and appointment set. Ed Napelton runs a flim flam sales staff and I believe the name is a disgrace. If the sales staff had one once of integrity they would have sold one unit and had future customers patronize them in coming years.Instead they tried to take advantage of a potential customer for there financial gain. Dear Ed Napelton the knife cuts both ways.We appreciate your review unfortunately due to a credit score that did not meet the minimum required by Honda Financial to obtain the 0.9% financing, we presented you the best financing rate we received from Honda. I would Like to personally invite you back into our dealership so I can work directly with you to purchase your new Honda. Please contact me David Reiser Director of Customer Relations. 708-430-0011.
Love my Honda!
by lovemyhonda15 on 01/30/2016It was a great experience purchasing a Civic and an Accord. MJ was a great sales person to deal with. He took his time, listened to our needs and never once did he rush us. I am very happy with our purchase! See MJ!!!Thank you very much for sharing these comments, Lovemyhonda15. You really made our day today.
Very Happy with my experience with my salesman Eli
by amae0714 on 01/07/2016I have been shopping around a lot from dealer to dealer. I came across a great salesman named Eli! Eli helped me out a lot and was very professional! id like to thank him and oak lawn Honda for there great service. I will definitely… recommend my friends and family to purchase from Eli. I will definitely come back and shop with him for my next car .Seamless purchase
by TNTFamof5 on 01/02/2016We worked with Gerald to purchase a new 2015 Odyssy. He went out of his way to ensure that we had excellent customer service. The sales room was a little cold and noisy, lacking frills.. Gerald followed up with us regularly after the… purchase to ensure that we were still happy when e swsswaGreat service and overall great experience.
by RManzano21 on 12/31/2015Just purchased a new 2016 Honda HR-V and the process was easy overall. The salesman, Sam Bader, was friendly, patient, and provided a smooth sales experience unlike other dealers and salesmen. Would recommend this dealer to everyone if… you're in search of Honda vehicle.Happy Customer
by crv_lover1 on 12/01/2015I did plenty of research and was on the fence about another Accord. I was dreading the car buying "experience". My saleman, Garvey, was able to put my mind at ease (a little) and helped me open my mind to the CR-V. Couldn't be happier with… my purchase!
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About our dealership
Napleton Family operates more than 83 dealerships in six states. Taking pride in helping each community they live and work in.
What sets us apart
Ed Napleton Honda donated $1 million dollars to the High School Football team to help renovate the field
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (4)
- English
- Arabic
- Polish
- Spanish
Thanks Freddy_d, for leaving us this response.
by ilovemileone on 01/25/2017