Webb Chevrolet
Customer Reviews of Webb Chevrolet
Review type:
Awesome experience
by JohnnyBrown on 07/07/2016I came in last Monday June 27th in search of a new car after losing my beloved vehicle in a car accident a month prior. I really had my eye on a new Chevy Impala. In the past getting a new car was always a challenge. This time however, my… salesman Zakeen Valentine made it virtually a seamless process. Not was I in and out within an hour or 2, I drove away with exactly the car I wanted, a Black 2016 Chevy Impala. My dream car! I'd like to thank Zakeen and the staff at Webb Chevy for helping turn a pretty sad experience into a pretty great outcome. Loving my new Impala!Great Sales Experience
by Jana_C1 on 07/01/2016I was in last Friday with my husband to look for a need car. Tim Heinecke was our sales person. He was accommodating, easy to talk to and thorough. He made the process easy and explained everything along the way. I would highly recommend… Webb Chevy and Tim to anyone looking to purchase a vehicle. Thank you!Your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy Tim provided you with pressure-free, efficient and well-informed customer service. If you have any questions or concerns, please do not hesitate to come see us again. Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Great Experience
by Nejohn56 on 06/03/2016I was so happy with the sales person at Webb ,Miguel Morales who helped me when purchasing my car the other day. I had talked to him because he has also sold my son his car 3 years ago and was great . He goes out of his way to help you get… the car that is right for you. I will be a customer for life at Webb. Ask for Miguel for great service.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Miguel was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032
service
by smittyz1 on 01/01/2016updated 01/15/2016i was received on time and work done and explained in detail car was inspected for dents and washed at the end of servuceThanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Car purchase
by Paula_garcia72 on 12/22/2015updated 01/12/2016My experience was very pleasant at Webb dealership. Christopher Irving is charismatic, attentive, knowledgeable with his work and very professional. He answered all my questions and guided me thru every step of the purchase of my Chevrolet… Trex. I am very happy with my purchase and service at Webb dealer. Ps. The personnel working at the shop are very nice also.Thanks for the great rating! I am pleased to hear that everything went well for you. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Happy
by REM1941 on 12/29/2015updated 01/12/2016It was reasonable based on the service and amount of customers ahead of me for service. I would tell others about my experience and satisfaction.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Great service, friendly staff
by SalMac1127 on 12/18/2015updated 01/08/2016Everything went well. I have a brand new vehicle so just an oil change was needed, which is a big plus. I was treated very well and was in and out in about an hour. Great service by all involved.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
New cars Chevy Cruze n Traverse
by Luistellez on 12/15/2015My experience was great Jorge Guzman was amazing and showed me some of the cars they had. He is a really hand on Salesman which I like. He work with me and my dad on our new cars. Great Dealer they stayed open an hour later to get our… arrangements done. Overall great experience and great customer serviceThank you so much for taking the time to leave this wonderful review. Jorge is a valuable member of our team and were glad to hear that he took care of you, accommodated your needs and provided you with a great experience. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Today's Visit at Webb Chevy A-Okay
by Marbia3 on 11/27/2015updated 12/04/2015I had an appointment. Kathleen got me in with no problems. Car washed. The only thing is that the technician forgot to give me a new sticker for my oil change.Thanks for the great rating! I am pleased to hear that everything went well for you. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Webb Chevy
by Melissa102815 on 11/08/2015updated 11/24/2015Gerard Laud Sales Consultant was excellent! I would recommend Gerard and Webb Chevy to my entire family and all of my friends.We sincerely appreciate your feedback. Each employee, especially Gerard, is a valued member of the team and we all strive to provide excellent service! Thank you for spreading the word about your excellent experience at Webb Chevrolet Oak Lawn; we look forward to working with you, your family, and your friends in the future. Best, Jackie Webb | Sales Manager | jackie@webbchevy.com
Avoid This Dealership At ALL Cost!
by truckowner2 on 11/11/2015Two years ago I brought my Chevy Tahoe to Webb Chevrolet at 9440 S. Cicero in Oak Lawn and they told me that I needed a complete brake job: brakes and rotors all the way around. Based on their recommendation I had them do the complete brake… job. This past week, I brought my truck back to Webb because the brake pedal was very soft. I was told again that not only did I need another complete brake job, but I also needed calipers. Knowing something wasnt right, I told them to just change my oil and I would take my truck somewhere else to get the brakes looked at. I took my vehicle to a place recommended by a friend to have my brakes inspected. I was told that not only did I not need calipers, but that the rotors were definitely more than two years old. Therefore, it appears that Webb not only didnt replace the rotors two years ago, as I had paid them to do, but now they were also recommending work that was not needed at this time (the calipers). The brake issue alone would be enough for me to file a complaint, but there was also an issue with my oil change. The day after I got my vehicle back from Webb, I noticed a pool of oil under the engine. When I brought my truck to a Jiffy Lube to have them look at the oil, I was told that there was less than 2 quarts of oil left in the engine due to a leaking filter that was very loose. That means that more than 2/3 of the oil had leaked out in less than 2 days. If I had not caught this issue, I almost certainly would have blown the engine. Several of the workers at Jiffy Lube made it a point to come to me to ask where I had gotten the previous oil change, because they were shocked at the condition my car was in. I am deeply concerned about the ethics and honesty in their service department. Avoid this dealership at ALL cost!I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jackie Webb | Sales Manager | jackie@webbchevy.com
Webb review
by Thompal on 10/30/2015updated 11/12/2015Going to car dealers in the past has been a real bad experience, something similar to a root canal. Going to Webb there was none of that. The salesman was there to answer all our questions but yet gave us our space. To me it was very… important. I will recommend Webb to my friends and family. Great experience..Tony was a great salesman. Very polite also.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Webb Chevrolet Oak Lawn! If there is anything else we can do for you just give us a call! Dont forget to LIKE our page to take advantage of our exclusive online coupons and discounts! Warm regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Great Service at Webb Chevy
by TeeFlow on 10/13/2015updated 11/11/2015Comfortable atmosphere, nice associates and they have the right amenities to keep you comfortable while waiting on your vehicle, not to mention, good location to visit other stores if I become bored.On behalf of the entire family here at Webb Chevrolet, thank you for writing this review. Were glad you were comfortable as you waited for your vehicle. Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page. Jackie Webb | Sales Manager | jackie@webbchevy.com
oil change 10/12
by Patriciawest on 10/14/2015updated 11/11/2015Everyone who works at Webb Chevy is very knowledgeable and very friendly. The customer service there is excellent. The one thing that needs to improve is the wait time. I understand some days are hectic and they can get backed up however… the last few times I have been their for an oil change it has taken 2-3 hours. To me that is ridiculous. Hopefully in the future this will improve. Other than the long wait time everything else about my appointment was satisfactory.Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best,Jackie Webb | Sales Manager | jackie@webbchevy.com
Best car buying experience ever!
by cinlu84 on 09/13/2015updated 11/02/2015Great experience! Exceptional customer service and sales staff! My salesman was extremely knowledgeable and helpful. It was the best car buying experience I have ever had.Thanks for this marvelous review! We are so pleased that our sales staffs were able to provide you with such exceptional service. Until we have the opportunity to work with you again, be sure to check out our page! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
car service
by jbelter on 09/09/2015updated 10/29/2015It was for service for my car only, I sat and waited talked on the phone and watched tv. I was on the phone when my car was ready they just politely told me it was ready and waited for me to finish my callCar Review
by johnwayne1907 on 08/25/2015updated 10/27/2015Although it was just anoil change was very pleased....even though the wait was going to be a kind of long we were informed of that so we went out for lunch...car came back washed...looked great and we were told of things our car would need… soon.......good job Webb no complaints here! John E SimsPositive Thought
by knmicetic on 10/12/2015Everyone was extremely kind to me and made sure i was being taken care of. The service did take longer than I was told but I was kept up to date on where they were with my service.On behalf of the entire family here at Webb Chevrolet, thank you for writing this review. Were working to get the construction completed as soon as possible and do appreciate your understanding! Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook and Twitter pages. Jackie Webb | Sales Manager | jackie@webbchevy.com
Excellent Service
by lady_m on 09/27/2015Everything was really nice. The service rep explained all the details and I felt informed. I truly the ability to make my appt online.Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Webb Chevrolet; we look forward to working with you, your family, and your friends in the future. Jackie Webb | Sales Manager | jackie@webbchevy.com
BEST EXPERIENCE EVER!
by Lynda3110 on 09/25/2015It was truly the best car buying experience that I have ever had. Chris was wonderful! I will never go anywhere else. You are all amazing! I have already shared my GREAT experience with friends and family.Thank you so much for the excellent review. It is gratifying to hear that we provided you with the best car buying experience youve ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Oil change
by Ele2014 on 08/29/2015I have been there twice. Once they left someones keys in my car, i had to go back the next day to return them. The next time they forgot to put my antenna back on. It was between my seat. I call them and they told me it might be there. 2… for 2. We will see next time.We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jackie Webb | Sales Manager | jackie@webbchevy.com
Chevrolet Traverse
Chevrolet Equinox
Chevrolet Silverado 1500
Congratulations on your new 2016 Chevrolet Impala! It's wonderful to know you feel confident in your decision to choose Webb Chevrolet Oak Lawn as your dealer. It's great to hear that Zakeen made the car-buying experience seamless. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
by webbchevy on 01/05/2017