Customer Reviews of Classic Toyota
Review type:
Miguel is a top notch salesman.
by Mark on 10/06/2024
We talked to him over the phone to confirm a particular car and color was available. Before arriving he made sure it was clean so we could see the color. He helped to expedite the closing process. He also helped to take care of an issue… after the sale.
Thank you Miguel.
136 reviews
Sort by:
The perfect purchase
by Drivingsmooth on 09/24/2017This was the best service from salesman, finance and delivery was right on time. Great expierence all around.Amazing customer service!
by Ilovemytoyota1 on 08/05/2017Miranda was an amazing sales person. She made the process quick and easy, and really made sure I understood the features.Happy to hear that! Thank you for your business.
Great Customer Service
by Faithhopelove on 07/14/2017I highly recommend Classic Toyota! I came here looking for a car. I dealt with Jesse and Veronica. Both wonderful people! Jesse really had to go through a lot for me to make the financing happen. Super great guy! I'm so happy I chose this… place. I was able to drive out of there in a brand new car that I loved! Excellent customer service all around! Definitely a 5 star dealership!Happy to hear you had a great experience with us! Thank you for your business.
Great Sales Experience
by bluerthanblue on 04/04/2017e wanted to upgrade our Toyota to take advantage of the wonderful safety features on the car. Our experience at another dealership did not leave us with a good feeling. Classic has always been honest, friendly, and helpful. We spoke with… Rubin Rodriguez who spent time explaining the new features on the car. He introduced us to Randy Meyer, who drove the model we were looking at and give us first hand experience. He even let me drive his personal car! Both sales representatives answered questions and looked up more information, if necessary. I stopped in numerous times with more questions, as they were always very accommodating. Three of our children also work with Classic, and are very pleased with care and service of the dealership. We love Classic Toyota!Thank you for taking the time to write a review about your experience with us! We truly appreciate your business.
Outstanding experience
by tiffernynee on 12/28/2016Truly wonderful experience all around and I love my new RAV4. Randy Meyers was very helpful, professional, and responsive to my internet inquiry, providing me with all of the information I requested. My sales professional, Tyler Workman,… was the absolute best. No gimmicks, no bait and switch, no run arounds, no pushiness; just genuine helpfulness, honesty, patience, and willingness to help me find the perfect vehicle for my needs at the best price. Honestly, the entire sales and financing team were a dream to work with. I would refer them (and have already!) to everyone. I have also had nothing but positive experiences with the service department and have used them exclusively over the last three years for my vehicle service and maintenance. Many thanks to Classic Toyota for your ongoing commitment to your customers.Thank you for your business!
A Great experience with Toyota Classic Specially Kevin Michelson
by Md_Chowdhury1 on 12/25/2016Recently I have bought Toyota Prius C and i have great experience at Classic Toyota specially Sales Consultant Kevin Michelson was a great experience. He is very friendly, and trustworthy. He took his time with me explained and demonstrated… all the features of my new car. He has educated me lot of things of hybrid car. I never felt pushed to buy but he helped me to make decision. I feel he is very good human being as person. I am very happy with him dealing the buying process. I highly recommend him. Look for Kevin! you won't regret! Thanks Kevin and appreciate your helpThank you for taking the time to leave an online review. We truly appreciate your business!
Purchased a 2014 Toyota Rav4 CPO vehicle
by RameshKrish on 12/23/2016I purchased a 2014 Toyota Rav4 CPO vehicle and Kevin did a fantastic job. I never felt the pressure to buy anything from Classic Toyota and they ensured that I get the best customer service.This was the second vehicle I looked at in this… dealership and the entire experience was very good.Thank you for your business!
Amazing service!
by MiaATuyo1 on 12/23/2016Kevin handled my sale and did an amazing job with making everything simple and swift. The dealership over all was very accommodating and what I like most was that they weren't just trying to sale me anything, they really paid attention to… what I was looking for in a vehicle. I would definitely recommend this dealership if you're looking into purchasing a new car or having service done to your current Toyota.Thank you for taking the time to leave a review about your experience. We appreciate your business.
Great Salesman Jesse Torres
by littlemsmiss on 12/17/2016Great expierence at Classic Toyota .Salesman Jesse Torres was great . Took his time with me ,explained and demonstrated all the features of my new car. Thanks JesseThank you for your business!
Kashif best sales person at classic
by whipmycreampuf on 12/16/2016Kashif treated me with absolute respect. His passion and integrity for helping others is incomparable to anyone in the industry. He cared for me and accommodated me throughout my entire car purchase. He made sure I was making the right… choice and made me feel 100% comfortable. Thank you to Kashif and the Classic Team for providing such excellent services. Highly recommended!!!Thank you for taking the time to leave a review about your experience with us! We truly appreciate your business.
Great place!
by silvia3 on 12/09/2016Classic Toyota Scion is one great dealership. Randy Meyer made the entire experience exceptional, from beginning to end, clear, direct, easy.Thank you for your business!
No Title after Purchasing a Vehicle 97 days ago
by used_car_buy on 09/26/2016I purchased a vehicle mid-June from Classic Toyota and as of the end of September a title has still not been provided to my lender. I only learned of this issue when my lender reached out on day 97, telling me I was in breach of my… contract for not providing a title and as a result they would be raising my interest rate from 2.49% to 11.99%. While I dont claim to be an attorney, any reasonable person would have the expectation for a title to be delivered from the dealership by now. So a quick search on the Secretary of State website says: By law, a dealer has 20 days to send your title, transfer and sales tax to the Secretary of States office. (https://www.cyberdriveillinois.com/publications/pdf_publications/sos_dop141.pdf). To recap, a dealer has TWENTY days to provide a title (per Secretary of State) and we are at NINETY-SEVEN . Almost 5 times the allowed length and the issue is still ongoing. Issues this created for me 1- My lender threatened to raise my interest rate from 2.49% to 11.99% 2- According to the Secretary of State, my registration is not valid without the title. They advised me to drive with a Bill of Sale in case I get pulled over. Classic Toyota: 1- Never made any attempt to alert me that there was a delay with the title. I learned of this issue only through my LENDER on day 97. 2- Never provided an explanation other than we have very little control over it since the financing is done by Toyota Financial 3- Never extended an apology This was my experience, take it for what it is. You may have no issues if you to do business with Classic Toyota. Whether you buy a used vehicle from Classic Toyota, another dealership, or a private party I would urge you to know your rights. Here is an excerpt from the cyberdrive website: Make sure the vehicles title is provided and that it is signed and dated by the seller. Full guidelines can be found here: https://www.cyberdriveillinois.com/publications/pdf_publications/sos_dop141.pdf.Another Great Experience at Classic
by heatseeker80 on 08/24/2016In the past years I would do the wise thing and shop around for the best price when I decide to purchase a new car. After going through this exercise many times I still ended up going to Classic. Over the 30+ years, I have purchased 5… Camry's and 1 Corolla (for the wife) from Classic, this time I decided to buy the 2016 RAV4. The only change this time is I decided to save me the time and aggravation by going directly to Classic without shopping around. My Sales Consultant, Kevin Michelson and the Sales Manager Jim Hudson both made the experience very easy and hassle free. Kevin made a great first impression with me by not being a pushy salesman who knew how to treat a customer and who knew his product line. As a side note, my wife HATES buying a car and dealing with salesmen. After the purchase was made she even complimented Kevin for making this purchase the most pleasant she has ever experienced. Classic Toyota should be used as a benchmark for other dealerships on how to treat and service customers. Each staff member that I came in contact with had the same positive attitude that Kevin and Jim displayed. I am and will continue to be a very loyal customer to Classic Toyota and would recommend them to anyone who wants a pleasant sales experience.Thank you for taking the time to write a review about your most recent experience with us. We truly appreciate your business!
Great Experience
by john5500 on 07/30/2016We went to Classic and purchased our second Rav4 from them. We were treated very fairly. It was a very stress free experience. We will definatly go back in the future. Worth the 40 mile trip.Thank you for your business!
Scratched the car, wouldn't offer help, and were rude.
by Cory_Smash on 04/28/2016My wife had her 2010 Scion Xd serviced today at Classic Toyota After getting an oil change, she returned to her car to find the hood of her car and roof had fresh scratches. These are large and deep scratches that are obviously new (please… see attached photos). When she brought this to the the attention of the service advisor, Jerry O.Brien and the manager they both told me they would not accept responsibility and were very rude to her. This is ridiculous and I am livid and my wife is upset. You just lost business from two loyal customers that have coming there for over a year.Great Sales and Finance People
by Storm920 on 12/29/2015We bought our first Tacoma from kevin michelson. Kevin did an outstanding job from beginning to end. John Ringer in your finance Department is a very caring and helpful person John has help numerous friends of my getting cars when time were… tough for them. John makes sure you know exactly wahts going on the entire time. As for sales Kevin is who you want to work with. With no doubt I will work again with both john and Kevin in the near future.Thank you for your business!
Best Sales Associate
by Chef2be on 12/28/2015Bought my Suv in June, 2015. I had a great experience with Ulysses Cantu. Recommend him if you are looking for a new car. He is very knowlegeable with the cars.Thank you for taking the time to post a review about your experience with us. We appreciate your business!
Easy to work with
by steve778 on 12/24/2015Very quick and easy purchase. I live a little ways away from Waukegan, but they had exactly what I wanted. Called and talked to Jim the manager to confirm the vehicle was there and work out the price. Picked up my new truck the next day!Thank you for your business!
Friendly and efficient
by New_Camry_ownr on 12/23/2015updated 12/28/2015Worked with Ulysses on a Toyota Camry. Found the experience friendly and efficient. Once I made up my mind, he guided us through the process and had us out the door in our new car!That is great to hear! Thank you for your business.
Put it in the History Books, because it's a Classic!
by gido_park on 12/22/2015updated 12/28/2015My experience at the dealership was second to none. Very respectful and helpful. Kevin Michelson helped me into a brand new 2015 Scion tC, which was a huge leap from my old rust bucket from 1996. I knew what I was looking for and Kevin… helped me get what I wanted. His knowledge on all the options and the vehicle's competitors to help me make a sound decision while getting the most out of my new car. The staff at Classic were very inviting and the whole building had a family-like presence. I would rate it at a 5 star level of service and experience. I have never bought a new car before, but since I have found Classic, I believe that I have found my car dealership for my life time. I love Toyota's in their functionality and their fuel sipping engines. I don't think I will ever buy anything else. I look forward to working with Kevin and the dealership in the future with all my other vehicles.Thank you for taking the time to write about your experience with us. We appreciate your business!
Quality Used Prius at a Quality Price
by bolsenwd on 12/21/2015updated 12/28/2015I worked with Randy Meyer to buy a used vehicle. My wife and I do a lot of hauling and distance driving. When we got to Classic Toyota, Randy had 3 different vehicles ready for us to test drive. Randy provided all of the information we… asked for and made sure that the vehicle had a certified pre-owned warranty. I doubt that I will work with anyone else for a car in the future.That is great to hear! Thank you for your business.
Toyota RAV4
Toyota 4Runner
Toyota Camry
Toyota Camry Hybrid
Videos
About our dealership
The most comprehensive customer care package anywhere!
Drive and Decide Exchange
Classic Toyota takes the risk out of buying. Change your mind about the color? Something not working for you? Within 3 days of your purchase, we'll exchange it, no questions asked. We're not happy until you're happy.
ToyotaCare Complimentary Maintenance
Simple. You save a ton, because you don't pay for factory recommended maintenance for 2 years. Plus, ToyotaCare comes with 24 hour roadside assistance. Save money. Save worry.
120% of KBB for your trade
Nobody offers more for your trade than we do - up to 120% of KBB fair value. Why? We sell only the most reliable and best-priced used vehicles we can get. Which sometimes means paying premiums at auctions. We'd rather pay our customers the premium price.
Free Car Washes
For more details visit: https://www.classicdirecttoyota.com/classictoyotaadvantage.html
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (4)
- Russian
- Polish
- Urdu
- Spanish
Happy to hear you had a great experience with us! Thank you for your business.
by classicdealer on 09/28/2017